DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,110 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent a small package to Bulgaria, didn't arrive, 3 weeks later I try to contact customer service to report it missing. tracking just stops. no response, then after 2 emails I'm told it will be passed to the relevant team, no further communication . 5 weeks after posting the item, I use resolver.com to complain, I get a response, but that's all. no action is taken 7 weeks from posting the item I escalate my claim on Resolver. In 12 days from now I will escalate it to the SEO .”

Helpful Report

Posted 3 years ago

“Always late never ring the doorbell when they deliver, packages constantly left out in the rain.”

Helpful Report

Posted 3 years ago

“Order a product to be delivered by 2nd January 21, as of today, 11th March, despite unanswered emails, phone calls unanswered, until today, when I get told “I’m not trade in export parcels”. I’ve got no idea when if ever I will get this parcel, it would have been quicker for me to walk and collect the parcel from the supplier and to walk back home again. This company and its customer service is an absolute joke. Giving them 1 star is to much, zero would be better.”

Helpful Report

Posted 3 years ago

“Absolutely terrible company. Second time I've had problems with these and only used them twice! Waited in for a parcel only to receive a message saying delivery was attempted when it clearly wasn't. The driver had issues using the buzzer to our block of flats but didnt even try to call my mobile. Avoid at all costs.”

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Posted 3 years ago

“absolutely useless, what sort of courier won't take a 1 page document?”

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Posted 3 years ago

“I'm still waiting a parcel shipped on 8th January”

Helpful Report

Posted 3 years ago

“Three times a parcel was sent via DPD, and three times it was sent back without any explanation or information what so ever. To make matters worse, it proved to be absolutely impossible to get in touch with the company, as the sender and I (the receiver) tried for weeks. Finally the sender lost all patience, and I now stand without the package that I paid a great deal of money for. By far the worst service ever.”

Helpful Report

Posted 3 years ago

“I've passed all the details to courrier(phone number, door code to enter the building etc etc) with DPD application and guess what? I received a message saying sorry we've missed you... WORST DELIVERY COMPANY”

Helpful Report

Posted 3 years ago

“Never delivered, do not answer the phone.”

Helpful Report

Posted 3 years ago

“Told delivery would be 1713 to 1813 got a message saying delivery delayed but would be late 2035 got a message saying they had tried to call but couldn`t deliver. Three people at home all day Same old story with DPD . Lies and poor service. Avoid them.”

Helpful Report

Posted 3 years ago

“They say delivery was attempted when it was not. Delivery times are randomly changed and zero proof of an actual delivery attempt is provided before a parcel is sent back. Customer service is completely unhelpful. Terrible!”

Helpful Report

Posted 3 years ago

“DPD have lost 2 different consignments in 1 month, of £18,000 worth of customers equipment. Accounts manager Emma is rude and rarely responds. Emma then put our prices by 400% - So we had no opition but to change suppliers.”

Helpful Report

Posted 3 years ago

“I will never use or recommend DPD in the future. Having paid postage of £12 for a parcel to go to Germany I have now had to pay another €8 of which only €2 is import tax. The rest is an admin fee. Nowhere did it state extra charges would be applied before my parcel would be delivered. For a parcel with a value of £10 it has now cost me £20 in postage. Total rip off!!”

Helpful Report

Posted 3 years ago

“Discussing service. All you get is lies saying they called when they didn't. Can't even bother to phone you on the number provided”

Helpful Report

Posted 3 years ago

“Appalling service. Spent 30 quid on call just to be put on hold and told that driver showed up and there was no parcel to collect. Our bell works just fine and no other company had problems locating us. Didn’t even bother calling! Stay away!!”

Helpful Report

Posted 3 years ago

“Absolutely disgusted. So much damage caused and no responsibility taken. Don't bother with the extra insurance, it's worthless.”

Helpful Report

Posted 3 years ago

“Fortunately, I have only ever had good experiences with DPD. Friendly drivers and my parcels have always arrived on time. Our address it hard to find by anyone using maps/navigation but somehow these guys have found us 9 times out of 10. The other odd time, the driver has taken the effort to call me nearby to ask for some directions. A lot of couriers for other companies seem to have an "oh well" attitude if they can't find you, but not DPD — I highly rate them.”

Helpful Report

Posted 3 years ago

“Never choose this company local dpd Northampton. They are scammers and thieves. Parcels are delivered to different addresses and are stolen. There is no assistance from local dpd Northampton. Important parcels that people are waiting for are lost. Local dpd northampton knows about the problem and does nothing about it, allowing its driver to cheat and steal”

Helpful Report

Posted 3 years ago

“LOST MY ORDER!! They have lost my package and not taking responsibility!!! It's been more than 45 days!! Not helpful customer service!!”

Helpful Report

Posted 3 years ago

“Already had many negative experiences with DPD, late deliveries by weeks despite paying for Express, repeated missed deliveries claiming they knocked on my door when they certainly did not, and terrible customer service, not including the fact that I have never actually voluntarily chosen DPD for my delivery service but bee stuck with them each time. But this one take the cake, my package of a new nintendo switch was delivered to the wrong address and I was jerked around for half an hour trying to find it before I was finally shown a map of where it had been delivered, and where had it been delivered you ask? To a damn old peoples home which is quite clearly not the address I used for my package. Took me an hour to get it back, and ran into another woman looking for her package there too as apparently DPD decode to just dump our stuff there instead of going to the addresses clearly shown on our packages like they're paid to do.”

Helpful Report

Posted 3 years ago

DPD is rated 1.2 based on 5,110 reviews