DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,158 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,158 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

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“The worst courier EVER! Was at home working when my parcel was due to be delivered and no sign of them but suddenly I receive a ‘sorry we missed you e-mail’ strange as my ring doorbell hadn’t recorded a DPD van near at all that day. Then I’m told it has been dropped off at a collection point with a round trip of 20 miles! Customer Services useless! Eventually contacted my supplier who very kindly re-sent the parcel … via Royal Mail. Use anyone else but DPD!”

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Posted 2 months ago

“Hell They waste people time and money”

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Posted 2 months ago

“Muhammad the driver called us, we gave instructions and he said okay. Then after few minutes delivery was cancelled. Inconsiderate, doesn't communicate. Just cancels your order without telling you. I spoke to Sagar from their service but it seems like he is not eager to help as well and want us to pay £499 for VIP service. Worst experience ever. Hopeless service.”

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Posted 2 months ago

“DPD is the worst delivery company. Not reliable at all. If you can, don't choose dpd.”

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Posted 2 months ago

“DPD driver stood in street and took a picture of the communal door then drove off without even pressing my buzzer, 2nd "attempt" he never even bothered even turning up, haven't had 3rd attempt but I'm not holding my breath they are by far the absolute worst delivery company in UK which is sad really as they used to be the absolute best”

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Posted 2 months ago

“The WORST delivery company out there. They've failed to deliver a parcel x3 days in a row now AND on the 3rd day I was waiting outside my front door during the hour timeslot I was given. No one even attempted a delivery on my street and then I get a 'Sorry our driver missed you' email. Phone staff are awful, cant actually help with anything just say 'I'm Sorry about that.' When in reality, they don't care at all and have 0 power to actually rectify anything other than apparently contacting the depot. Which clearly does NOTHING. Honestly, I have no idea how they're still operational. I don't have a problem with any other delivery service, Amazon, Royal Mail, Evri, Yodel etc the ONLY issues I have is with DPD. I can emphasise enough how awful they are. Delivering packaged isn't even a hard thing to get right, but they seem to royally mess it up every time. Would NEVER recommend them.”

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Posted 2 months ago

“Where is my parcel?? It is still missing....”

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Posted 2 months ago

“Multiple problems with DPD this Christmas. Safe place ignored and parcels thrown outside with no cover and ruined by rain. Claims no one home etc. it seems to be a running theme judging by these reviews. Will avoid sellers who use DPD”

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Posted 2 months ago

“Worst delivery service have been trying to deliver four times keep sending pictures saying left message none are my house . Absolute joke”

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Posted 2 months ago

“Absolute trash. When you're home, they say you weren't and bring it to some random location. Even if you specify a pickup station for delivery, they still send it to some other random location on the other side of the city. Absolute trash.”

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Posted 2 months ago

“very rude customer serivce the man was shouting at me for no resaon i think you guys need to retrain your staff.”

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Posted 2 months ago

“I live in a village and they never deliver always say you were not at home or couldn't find the address. Absolute lie as they have delivered before and I have been in and they didn't appear. Terrible service amazon and royal mail delivered on time no problems ever I will not purchase drop sellers who use dpd.”

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Posted 2 months ago

“Dreadful service - waited in all day/night for delivery on 16th December 2024. Had a message to say parcel had been left in front porch - My property does not have a porch & why did the driver not knock. Parcel was no where to be found. The photo taking was just a black square no help at all. I have a full refund from the Sender in process. DO NOT USE DPD for any sort of delivery. Hope the driver (Muhammod) njoys the Tunis Cake that was meant for my family.”

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Posted 2 months ago

“DPD missed their scheduled delivery slot for my parcel and didn’t come anywhere near my address, instead they sent a photo of a motorway layby as a record of an attempted delivery. My delivery was automatically rescheduled the following day and again their driver didn’t even attempt delivery, just claimed that nobody was home when in fact our security cameras show no record of any delivery attempt either at our property entrance or at our front door. This means I now have to go and collect my time sensitive parcel at my own expense in terms of time that I don’t have, at a collection point, 3 days later from the original delivery date. This is the third time we have had this experience with DPD - all other couriers seem to have no problem with delivering to us. Additionally there is absolutely zero customer service nor any way to get in touch with someone to ask for help with the process or to register a complaint. Terrible company - avoid at all costs.”

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Posted 2 months ago

“Yet again ANOTHER bout of delivery chaos from DPD. An "attempted" - or non-attempted? - delivery and I'm messaged that I'm "not in". I get left just a photo (no package visible) of a decrepit door on an obviously derelict property - that is not my house! No communication from courier as I waited at correct address. Chat with DPD is with a bot of course and the simplest query is contorted by "options". Each time there's a mess with DPD despite all other firms' couriers coming straight to my house with no problem!”

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Posted 2 months ago

“Dpd shouldn't exist everything a seller sales on amazon using dpd I always have a problem.havent got the address or attempt delivery failed all bull and lies.employ Romanians on 2p a hour probably retarded or lazy and the lies keep coming bunch of clowns which is why they are voted the worst company going.if the sellers want to sell using dpd then they will lose a lot of buyers what a joke.💩💩”

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Posted 2 months ago

“The parcel arrive and until I go inside to grab my phone to give him the number, he grabbed the parcel end went to the van and drove off although I was screaming to come back ! Absolutely appalling”

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Posted 3 months ago

“Delivery was dumped on the doorstep of another house in the next street and driver claimed it was received by me. This happened despite being a Dyson repair delivery which clearly says should not be left in a safe place but handed to customer. No photo to prove delivery. Had to retrieve this by myself.”

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Posted 3 months ago

“Mikhal was due to deliver today stopped outside then drove straight off, then I get message say he missed us 😡 bloody cowboys.”

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Posted 3 months ago

“Over the last 3 weeks i have been struggling for the driver to leave me my parcel due to needing a pin code. I always thought by shopping on line and having it delivered especially with DPD it was meant to be an safe and easy job how mistaken was I. Still waiting for these parcels to be delivered and i now have to wait another week for me to be able to accept this parcel absolute Joke”

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Posted 3 months ago

DPD is rated 1.2 based on 5,158 reviews