DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,015 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,015 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Andrew P KIRK

340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers box delivered to my house driver rang bell I answered name not known at this address told its not for me again a day or so later tried again I told him send it back its not ours The person it should have gone to knocked on the door showing me a picture of the parcel on the door step which you're driver took after me telling me it is not mine no wonder people don't get their parcels your drivers either, can't read or can't be bothered”

Helpful Report

Posted 5 months ago

“Had a package that was meant to be delivered on a Friday, it go delayed to a Saturday for no reason, got delayed to a Sunday again and on the Sunday the said they would deliver the package, the proceeded to not even attempt to deliver the package and scheduled to deliver the package the next. The is by far the worst courier service, having paid extra for my package I expect to have my package delivered on time”

Helpful Report

Posted 5 months ago

“DPD used to be the best courier I had used ever. If they said they would be there, they would and on time. However I have had three parcels this week by them and all have arrived a day later than expected for no good reason. Slightly PO'd after waiting in for them for no shows. Service needs to be overhauled. It's a shame considering they used to be the best 12m ago.”

Helpful Report

Posted 5 months ago

“Rubbish, why 02 use this form I have no idea. Phone still not arrived although said next day, did driver Dab does not work Saturday so delivery Monday the day I am back at work!!!!!! O2 ditch them”

Helpful Report

Posted 5 months ago

“I am extremely frustrated with the lack of service I have received from this company. I paid extra for a delivery that has still not arrived, and I am unable to track the driver because they have turned off the tracking feature. I called the helpline and was told that I would receive a call back within an hour, but I have not heard anything back. I took a half day holiday in order to receive my delivery, and I am very disappointed that I have wasted my time. I would strongly advise anyone considering using this company to avoid them at all costs. 🐓”

Helpful Report

Posted 5 months ago

“I had a collection scheduled for Fri 21st June one hour slot, driver failed to attend but left message on tracking saying he called and was informed item not ready for collection, this is a lie and an unreliable service”

Helpful Report

Posted 5 months ago

“I would like to thank the DPD driver who threw my parcel into my garden over a 5 foot fence.”

Helpful Report

Posted 5 months ago

“I’d give a zero if I could for DPD Germany. I was not home for the only delivery attempt; driver said the package was declined, didn’t leave a card, and returned the package to sender. I had been waiting for this internationally-sent package for almost a month.”

Helpful Report

Posted 5 months ago

“The driver called Zhasmina has a habit of not ringing my bell, reporting that I am not home, and sending my parcel to a pick up store. This happened at least 5 times. One time, this person left a very expensive delivery outside in the main door and it got stolen. There was no way to complain about the driver and there was no easy way to complain to DPD (no email). The app is useless and so is the customer service by phone for any kind of meaningful feedback about the delivery. Believe me, if you are sending important deliveries, you absolutely do not want to take a chance and use DPD and ended up losing money. They won't listen to you and feedbacks are not taken seriously. Hence, this driver had managed to continue with being irresponsible and unprofessional. I have a small business and I changed my fulfilment from DPD to another company. I will never vouch for DPD for my family and friends.”

Helpful Report

Posted 5 months ago

“Delivery driver kicked my dog (toy poodle) to the wall. Full cctv footage of this. rang customer service manager shaun who was not interested and hung up on me. Disgusting behaviour, not sure how you can work in customer services and treat customers in such a way. My dog was taken to the vets after passing blood from internal bruising. Upset and angry. Abuse from DPD.”

Helpful Report

Posted 5 months ago

“Item not delivered”

Helpful Report

Posted 5 months ago

“C-ap app - Rainbow washing it seems to have broken it. QR sent codes to collect from local pick up point disappear to be told that it is on its way to...(nothing). Useless and unreliable.”

Helpful Report

Posted 5 months ago

“Yet again I schedule a pick up & yet again I have the ‘package wasn’t available for the driver’, it wasn’t available because he didn’t bother to come. I have been in my studio all afternoon waiting, massive glass windows over look the drive so there’s no way to miss somone.”

Helpful Report

Posted 5 months ago

“The worst delivery company and the customer service”

Helpful Report

Posted 6 months ago

“They have on ever since occasion, bar none, either destroyed my parcel or lied about not being in. Total shambles of a company. Never ever send anything with them.”

Helpful Report

Posted 6 months ago

“DPD is the worst carrier. Please everyone avoid frustration and use another. Two of us waited for a delivery today. The lying driver sent a note that he missed us, probably because the parcel was heavy. If I could give them no stars, I would.”

Helpful Report

Posted 6 months ago

“Very terrible delivery company. I was waiting for the parcel the whole morning without even sleeping even after our night shift. I was at house 18 and was waiting outsides of the front door since the driver is at house 15. Then, I went insides the house for about 1 min to drink water as he was still at house 16 on map. Driver popped up in front of my house suddenly, took a front door picture without knocking and drove away. When I saw him going away, I tried to call but he was gone. I saw other people have the same problem that drivers driving away by taking a picture of the door and left the note of "failed to deliver" without knocking. I was so angry and tried to contact customer service but they said there was nothing they could do and they would deliver my parcel tomorrow again. Then, they left the chat without letting me finish my complaint and blocked all access to contact them. It was very terrible as I put too much effort for waiting the parcel without having any sleep or going out but the put zero effort. This company deserves to fail their business sooner.”

Helpful Report

Posted 6 months ago

“They used to be really good but have gone completely down the pan, twice now they have tried to deliver a parcel said we weren’t in when we were. I’ve also moved and can’t manually enter my address in there app (my house number won’t come up in the list of post codes) so frustrating, then you call customer service for help and they can never do anything”

Helpful Report

Posted 6 months ago

“Parcel never arrived. Despite being sent to a drop off local shop. Ridiculous will avoid using anyone who uses them for delivery”

Helpful Report

Posted 6 months ago

“I am absolutely seething at this useless mob - took a day off work and was tracking a package, I was slot 32 and the driver was at 29 THEN suddenly without warning and any attempt at delivery, "failed delivery"! NO ATTEMPT whatsoever to deliver the package, FINALLY managed to speak to someone at DPD (nearly every contact route is blocked by some really poor AI bot) - apparently there is NOTHING they can do about it, it's impossible for them to contact their Drivers, ONLY the Depot's can but they're forbidden from giving us the Tel nos, they can't even pass you to a Supervisor - the ONLY option, a Callback within 2 Hours! Complained several times before because they never ring the Bell, just dump the package in the Porch then run away - this package though needed a 4 digit PIN - still waiting for the Callbacks months later! they never happen because they don't care Attached to the FAKE delivery is a photo of our Door which basically means, the Driver was outside but because he'd have to wait for me to answer and give the PIN, he took a photo and just drove away! And I thought Evri were terrible! Businesses, avoid this lot like the plague”

Helpful Report

Posted 6 months ago

DPD is rated 1.2 based on 5,015 reviews