DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,192 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,192 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I been all day at home, claimed that tried to deliver- photo of my house done from the van. No knock or ring on the door. Driver even didn't leave the car to see if someone home !”

Helpful Report

Posted 6 months ago

“I have just spent two days waiting in for a parcel that has never arrived. Yesterday, I received a one hour time slot and started tracking the driver at the beginning of the time slot, watching his progress as he got closer and closer, then suddenly the screen changed to 'We Missed You' with a blank black image of where the driver supposedly attempted delivery. I contacted customer services through chat and they just said we can't do anything except reschedule. So, today, I'm waiting again for the delivery to be made and I'm watching the driver's progress on the tracking. I'm sitting by my lounge window that looks out onto the street and the front door is open, and this time I'm taking screen shots every five minutes of his progress. The last screenshot of his progress said he was at stop 60, I was stop 68 and he was around 15 minutes away .... then just five minutes later, the screen changed sudden to 'We Missed You'!! As I said, I was sitting at my lounge window which looks out onto the street with the front door open .... NO-ONE CAME TO MY HOUSE!! My plans ruined on two separate days. I tried again with chat but couldn't access it, if you call it is a recorded message saying you must reschedule and the email contact form is defective and doesn't work. What a TERRIBLE company!! The CEO is someone called Elaine Kerr, if anyone has any contact details for her please do post them. I will never, ever use this company or agree to have anything delivered by them.”

DPD 1 star review on 25th September 2024

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Posted 6 months ago

“Delivery was supposed to be to an Argos in Sainsburys - you would expect that to be easy, right? Like BIG supermarket been in the same location for decades - it's on every map. Oh no, DPD delivers it to a "neighbour". This neighbour is supposed to be at 74a - no road name but a close-up of the door. This neighbour's door is 1/4 of a mile from the store (if it's even the right place as nobody seems to be home) and there's no such address as 74A. Clearly, this item has been lost though wilful incompetence.”

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Posted 6 months ago

“"It's simply a terrible company, sorry, but when it comes to services, DPD is just atrocious!! Every time I’m supposed to receive a package from this 'service provider', there are problems! Either it couldn’t be delivered (even though I took the day off and was definitely at home), or they ring the bell once and immediately drive away, the package gets lost, they don't ring at all and just leave a note in the mailbox... this happens 2-3 times... then I have to pick it up myself somewhere in the middle of nowhere. Complaints are only answered with a standard email... This service provider is completely misplaced in the market in many ways... they do whatever they want, and the customer is the fool! In my opinion, DPD should be completely shut down and banned. It’s not just me who feels this way!! (Just look at the many other negative customer experiences)."”

Helpful Report

Posted 6 months ago

“2 parcells from M&S appear to have been "rerouted". What does that mean for my parcells, am I going to receive them as it is 2 days passed the expected delivery date. They then ststed that they were very busy, that is why my parcells have not been delivered. What is the point of M&S using this delivery service if they can't deliver on time.”

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Posted 6 months ago

“Liars. Time wasters. And EE are as bad for using them.”

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Posted 6 months ago

“Again a driver that could not be bothered to deliver. Again apparently I was not at home. I am sitting on my sofa, got cctv, a huge mail box by the gate so the drivers don't have to come to the house. Nobody came, no card and the photo taken by the driver is not near me and a field entrance somewhere, no house, no farm name. And very interestingly, the last driver messing me about also stopped in that area, for over an our. Yep, it has got a pub!”

DPD 1 star review on 22nd September 2024

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Posted 6 months ago

“Horrible people. I paid extra to get my parcel redelivered the next day and they don't know what happened to it. Don't trust DPD with anything, let alone important packages.”

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Posted 6 months ago

“had a delivery expected today and was told a time slot to then get a message to say the tried to deliver (even though I was at address) I then called DPD to be told it was address error and I said no then was told in fact the parcel is still in depot so will not be out today then got a Manager to call pointless I would advise not using as all you get is a call centre in India who struggled to understand or help”

Helpful Report

Posted 6 months ago

“LIARS! Stayed at home for a delivery that NEVER came! After the designated ‘1 hour’ slot, received an updated message that delivery wasn’t possible as “the receiver couldn’t provide the PIN number”?!?!? No one even attempted a delivery and I have a Ring doorbell. Called DPD and it just leaves you on hold. Tried the WeChat and that’s even more USELESS. Called the sender company who spoke to DPD who assured that the driver would be sent back today. At 1951hrs checked tracking and it stated the item was being held in the local depot! Absolutely UNPROFESSIONAL AND LIARS!”

Helpful Report

Posted 7 months ago

“Avoid DPD at All Costs! Avoid DPD at All Costs! If you want to save money and avoid frustration, use any courier service other than DPD. Yesterday, I waited the entire day for the driver. The assigned driver, ZEESHAN SAEED, falsely claimed he was here (a complete lie!) and even uploaded a picture from a different area, not even in our district. Perhaps he was just too lazy to come to the actual location. This morning, the DPD manager assured me that the driver would arrive by 11 AM. Yet again, no one showed up. Due to this delay, I lost £100, and DPD still hasn’t resolved the issue. If you value your time and money and want to avoid unnecessary problems, steer clear of DPD.co.uk. Choose a different courier, as dishonesty seems to be part of their service from top to bottom!”

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Posted 7 months ago

“If i could press a button for this whole company to stop exsiting i wouldn't hesitate. If this button would kill all the people that run this company i would press it twice to make sure it works”

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Posted 7 months ago

“Message to say the driver could not find address when we have regular parcels from dpd delivered so clearly not true. What is annoying is that there is no one you can ring to talk to. What muppets they are”

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Posted 7 months ago

“Bogdan stated he had been to my address and stated it was empty. I was there all day and he had not come. Sent a random picture of nothing to state he had tried to deliver. Bogdan is a liar and couldn't be bothered to deliver my parcel. You cannot give zero stars. 30 minutes on the phone to customer services (20 minutes to speak to a human) by that time Bogdan was miles away”

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Posted 7 months ago

“Shocking delivery service!!! Bought a Microwave and a Crockpot from Curry's paid to have them delivered on Sunday, dpd was the courier. Got a message and a photo saying on the dpd app that my packages had been received by me! They had went the wrong door. Complained on the app and still waiting for a response. I'll never use dpd again. They are "SHIT DELIVERY COMPANY"”

DPD 1 star review on 14th September 2024

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Posted 7 months ago

“Hiya don't use this site cus it's no good bad company they say deliver to u house or flat but they make u right don't show up just take pick near by and than say u wasn't in its stupid company do not use this company use other companies for deliveries”

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Posted 7 months ago

“The problem with the drivers is that they haven't got a days work in them. They're obviously allocated an amount of jobs and as soon as they're done they get to go home. Everyone I've ever dealt with has had a terrible attitude with one even kicking the parcel to me that I caught him leaving outside after I managed to get to the door within 10 seconds to catch him closing my gate and he came back to take a picture with the door open. I've never known a more arrogant bunch of people and the thing is they all seem to have the same attitude. I'll always choose a different company than DPD if there's one available in the delivery options.”

Helpful Report

Posted 7 months ago

“Made sure I was avalible and near the door for a delivery, then I get the "Sorry, we missed you notification" and the picture they took was NOT of my house. Even with the lables clearly seen in the photo that they were at the wrong house. And this was with a Friday delivery as well.”

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Posted 7 months ago

“Absolutely shocking and disgusting company. I arrange a Samsung delivery for today and get my 1 hour window. I check the tracking and it says he is on parcel 66 and mine is 72. 1 minute later as I am sat looking out of my window I get the message "sorry we missed you" ?????? So I phone them and they apologise and say yes he was in your street but 87 metres away and they get intouch with local depot. I am then told they will phone within 15 minutes and the driver will return. I wait over 30 minutes and no phone call, so go on chat to be told delivery will not take place until tomorrow as he missed me !!!! Absolutely furious with them. Driver too bone idle to deliver followed by the call centre lying to me Managed to get the order to be redelivered today before noon. Got up this morning to find it had been changed to Friday 20th before midnight!!!!! After speaking with them they really are a joke. They blatantly lie to you. It is now rescheduled for Monday....we will see!!!!”

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Posted 7 months ago

“Was waiting for my delivery within the 1 hour window, the delivery guy never even showed up and I was told I missed the delivery, which is impossible.”

Helpful Report

Posted 7 months ago

DPD is rated 1.1 based on 5,192 reviews