DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,158 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,158 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful phone service. She told me she’d need to end the call because she’d been on the phone for too long!”

Helpful Report

Posted 2 months ago

“Not delivered as DPD driver cannot follow diversion signs as road is closed from the A158 and the diversion is through small village amazing other delivery drivers can manage to do it but not DPD took over hour to get delivery address changed on site so they don’t have to tax themselves. Always seem to have a problem with a DPD delivery !”

Helpful Report

Posted 2 months ago

“Order sat at Liverpool depot 4 days,then told package was being sent back to sender, no explanation as to why, customer service are useless,chat bot is even worse, avoid at all costs.”

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Posted 2 months ago

“No stars! Claimed they attempted delivery, no, they didn’t, then said they’d deliver the next day, no they didn’t. Told Amazon they have a photo of proof of delivery and then sent the parcel back to Amazon😡 This isn’t the first time they’ve done this! No telephone number to speak to anyone at DPD just automated messages. Rubbish delivery company!”

Helpful Report

Posted 2 months ago

“I had a DPD driver who was unable or uncaring enough to read my illuminated house sign, took a photo of a random gate and said he couldn't deliver to us. If you try to sort it out they tell you to download an app and put a photo of your gate on it. Do these people need photo led guidance because their drivers can not read. I ordered a next day item that took five days to be 'out for delivery' still not got it. Avoid avoid avoid.”

Helpful Report

Posted 2 months ago

“I ordered a lot of pet food from Pets at Home. DPD UK delivered one box and claimed they had delivered two. This was not a mistake. They lied and claimed there had been a second delivery an hour after the first (only after I had complained to Pets at Home about missing half of my items). I asked for the delivery number, it was the same for both deliveries. Pets at Home immediately acknowledged this and opened an investigation into DPD UK. In short, DPD fabricated a delivery to cover the fact they took part of my order. Do not use DPD UK. They will keep your deliveries and fabricate fake delivery details. If I had not had had the wherewithal to ask for the unique delivery number for both deliveries, they would have gotten away with lying and claimed it had been delivered. That makes them thieves by my estimation.”

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Posted 2 months ago

“They said I refused delivery of my package due to it being damaged… they never came”

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Posted 2 months ago

“They NEVER deliver on time! You always get the “Sorry we missed you” notification with a random picture. I had an order failing to deliver THREE TIMES, whilst sitting at home like an idiot! ACOID THEM!”

Helpful Report

Posted 2 months ago

“Awful company,my porch door was open as per my instructions,my items should be left inside.I made that clear. The driver rang my bell but instead of leaving my item stood there ringing the bell.I am disabled & have been ill for over a week. I opened the door & said the porch door was open.I was immediately confronted by this driver saying 'don't shout at me'. Well I might have raised my voice as I am tired of endless delivery drivers ignoring my instructions but I did not shout at him. I ended up arguing with this wretched man.Then he said go back in & I will put your parcel in your porch which is what he should have done in the first place. Dreadful company.”

Helpful Report

Posted 2 months ago

“Waited on all say for an important parcel then get a text saying nodody in and they've left it at some shop! Nobody even tried to deliver it. Absolutely rubbish service and lazy staff. Tried calling customer service and just got cut off when in the queue.”

Helpful Report

Posted 2 months ago

“Delivery driver never turned up. Customer service tried to insinuate that the driver did everything correctly as he “took a photo on the premises”, which left me having to angrily explain that just because he took a photo of the premises does not mean he rang the doorbell or attempted collection. Since this is the second time this has happened for the same delivery (and same driver). I assume the people that I interacted with lack critical thinking skills and should probably not be in their positions of responsibility (who would’ve thought a delivery driver needs to ring a doorbell). The first time round customer service advised me to buy another label to get another collection, which was ridiculously unhelpful. The second time round they told me to contact DPD-local but couldn’t provide a phone number, email or website to do so.”

Helpful Report

Posted 2 months ago

“Either the diver lied about attempting delivery or he and his van were outfitted with very effective stealth gear because he didn't trigger the motion sensor in my Ring doorbell”

Helpful Report

Posted 2 months ago

“PURCHASED ITEM MISSING FROM PARCEL DELIVERED”

Helpful Report

Posted 2 months ago

“Absolutely disappointed with DPD’s service. Delivery drivers consistently ignore drop-off instructions, falsely claim no one is home, and upload random, unrecognizable photos as “proof” of attempted delivery. To make matters worse, packages are redirected to the post office without any notice. This level of service feels deceptive and unprofessional. DPD needs to seriously review their processes and improve reliability.”

Helpful Report

Posted 2 months ago

“DPD do not deliver. Drop-off instructions not adhered too. The drivers report that you are not in and then try to provide odd unrecognisable random photo as some kind of proof that they tried to deliver. DPD then drop off at the post office. Looks like a scam to me. Truly awful. They need investigating.”

Helpful Report

Posted 2 months ago

“Dpd are an actual joke. How these fools still have their jobs is beyond me. They have never managed a successful delivery for me. “Sorry we missed you” you should be sorry. I was here. They are completely useless and unbelievably lazy. Any time I see my parcel “will be delivered” by DPD I actually grind my teeth because you know fine well it will never be delivered. Parcel is now 3 days late. They know their service is so bad when there’s barely any option for you to contact them. The company should be abolished since they do sweet FA anyway, they are truly the worst courier I have ever had the misfortune of getting. Or not getting.”

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Posted 2 months ago

“like aways when some company give package to dpd your parcel travel to you 8 days, and no one cares that delivery have to take 2 days! shameless company with autistic drivers!”

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Posted 2 months ago

“I’m absolutely frustrated with DPD's service. I received both an SMS and an email saying my package was ready for collection, so I asked my friend to come with his car to pick it up, because the place was unchangable and at a self service at a gas station. However, when we got to the location, we scanned the QR code, opened the hatch and... nothing was there. What kind of service is this? It’s unbelievable that I was notified it was ready, only to find out it wasn’t. Completely unreliable and disappointing. Please also see the photos I've attached.”

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Posted 2 months ago

“dpd was meant to deliver to me today arrange via a special time slot took our money an not deliver bloody disgeaceful”

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Posted 2 months ago

“DPD has my parcel and had it for 3 days still cannot deliver it for another 2 days probably won’t get it then I am going to ask sellers who they use to deliver the parcel if it’s DPD I will not buy from them we should all do this put these useless people out of business definitely the poorest”

Helpful Report

Posted 2 months ago

DPD is rated 1.2 based on 5,158 reviews