DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,110 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company uses a lot of non nationals and give them 20 seconds per drop. Had this argument with them several times where drivers won't seek a neighbour to take the item in. Not bloody rocket science to see I'm not at home but next door is. Twats basically”

Helpful Report

Posted 4 years ago

“My parcel, clearly addressed with the correct postcode was literally dumped on the doorstep of a neighbour 5.5 km from my house. Only that our community has a forum they tracked me down and I had to go and collect the parcel. I was given the postcode of the kind person who contacted me and it worked perfectly. This is not the first time . Anyone who uses DPD needs to review and gather feedback from customers. The parcel was also clearly and politely marked fragile and the contents were bruised. Dreadful.”

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Posted 4 years ago

“Well? First my first parcel a pc gaming machine for my son was seen thrown down on the floor by the driver, contents broken. 2nd 30kg weight I sent disappeared and 3 weeks nothing? Guess I'm calling the police”

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Posted 4 years ago

“Phone call charges If like me your parcel gets delivered to the wrong house then whatever you do don't phone them to sort out their mistake because i made 3 phone calls only to discover when my phone bill arrived that the cost of those 3 phone calls i made was £24. Absolutely disgusting and when I have contacted them by email they are refusing any refund. What a joke they are and they won't be getting any business from me from now on.”

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Posted 4 years ago

“Dreadful company, had parcels stolen by drivers. Told i wasn't in, when i was. Sadly i don't know the delivery company when ordering on Amazon, when i see its DPD my heart sinks”

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Posted 4 years ago

“Like all the other reviews this company is pathetic. They supposedly tried to deliver my parcel on two separate occasions. They said they had left it with a neighbour but the photo of the house they took was nowhere near where we live.Phoned customer services and was told they would ring me back but they never did.I have no control which couriers firms use I only hope in the future if I buy over the internet a different courier is used. We eventually managed to track down our missing parcel via social media !!”

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Posted 4 years ago

“Was assured my parcel would be delivered today after they messed up the delivery yesterday. They never showed up at all today, I didn’t get any updates. Just rang them to find out my parcel never left the depot and delivery has been moved to Monday. I would never recommend the service to anyone”

Helpful Report

Posted 4 years ago

“Supposed to deliver yesterday, birthday flowers for my sister, driver said he couldn't find the address! Ridiculous excuse, call centre said they'll try again Monday, flowers will be dead, absolutely furious, dreadful service e”

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Posted 4 years ago

“The driver took a photo of my door to 'prove' he had attempted delivery but had left before I had any opportunity to actually get to answer my door. Also in my preferences it is requested that parcels should be left in a safe place but this also did not happen. The company failed to deliver on time and did not follow instructions.”

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Posted 4 years ago

“Awful!!! Worst courier company. Tell lies, drivers who can't read address, faulty GPS and 3rd rate customer service. Stay away.”

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Posted 4 years ago

“Dpd drivers are basically thieves ! They stole my package exactly from the pick off shop. Even if they’ve got millions of cameras pointing the pick up shop they are not capable to read cctv and find how a huge packet just got missing. Over 1 week and they still cant find out even if they got cctv in the shop, in the parking literally everywhere! Got large amount package. I will sue them as well. Never use them again in my life! Thieves !!!”

Helpful Report

Posted 4 years ago

“I worked for a Dpd subcontractor. Most heavy parcels and routes are given to sucontractors. 120+ deliveries at a 2min/delivery. Some parcels are over 25kg or combined can reach 100kg or more (4x15kg or 6x10kg or 10x10kg). Most of the customers are ok. A small part of people don't know or want to use dpd app properly and can't be bothered to answer even if they are in. Sometimes it looks like they want to take 2 minutes to open the door. When something goes wrong it is easier to blame the driver. If it's foreigner better.”

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Posted 4 years ago

“Tracking said we were the next delivery and then said sorry we missed you? Has happened exactly the same with previous deliveries by this company so, have finally decided to have a moan about them.”

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Posted 4 years ago

“DPD customer service is about the worst I have ever experienced. Each time we are sent a package via DPD it nearly always fails to deliver. They say that the driver visited our property but there was no one at home... This is a complete fabrication as our CCTV will substantiate. I have no control over who suppliers use but I do have control over who I use and DPD would be at the bottom of the pile”

Helpful Report

Posted 4 years ago

“Would give minus rating for Customer Service if I could - not for drivers but for admin - overcharging, missing packages, T&C breaches - complaints ignored by Dwain McDonald CEO UK and Boris Winklemann CEO Europe offices - now progressing through Trading Standards - voting with my feet and have 'ditched' this dreadful service.”

Helpful Report

Posted 4 years ago

“DPD is the WORST company I have encountered throughout my entire life. NEVER USE THEIR SERVICES! I had 4 luggages sent out from the UK to Spain. To my surprise, one of them never arrived on the first place. After reclaiming for over 2months, dealing with 4 phone calls, talking to managers and 3 people on their live chat system, they simply said, the courier search was UNSUCCESSFUL. In other words, they lost my belonging worth over £2000, and the best thing out of it, it took them nearly 3 months to tell me this!!! I'm prosecuting the company to the full extend of the law and make sure legal actions are taking in place. If anyone else has had any experiences like this, I am sure there is, it could become a class action suit against the company. To me, what's clear is that they stolen my belongings, which already proves malpractice and lack of service from the company. They have violated my consumer's rights by providing lame excuses, and getting out of the period's provided to get my answer from the courier. Not until, I provided pressure in the company, they suddenly found out it was UNSUCCESSFUL the search. It is inadmissible and unacceptable, the way they treated me as a customer and they way they handled the situation as a company. I will make sure my experience reaches out to all media outlets because DPD needs to suffer the consequences of providing this service.”

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Posted 4 years ago

“One of the WORST companies i have dealt with this year!!! I can ONLY assume my 4 15kg of pet food was DUMPED outside the garage door because i complained about their RUBBISH automated so called CHAT when you are NOT chatting you are typing to a dam computer that said it was well trained but it had NO idea what i wanted! Well i had to drive many miles to pick up the same day as my old mother could NOT open the garage door or MOVE the 4 heavy boxes!!!!!!”

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Posted 4 years ago

“Very unprofessional company full of promises that are never kept. Very bad drivers too. One crashed into my parked car and when I phoned dpd all I was given was a number 47660515. No apology or recompense. So discourteous.”

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Posted 4 years ago

“Worst service ever, never had a problem like this and your driver is a muppet!!!”

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Posted 4 years ago

“Very bad service worse company do not use. They lost my parcel they admit that and they said in email they will give my money back when manger sign off notice No time limit it could take 10 to 20 years! No comments.”

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Posted 4 years ago

DPD is rated 1.2 based on 5,110 reviews