Name: DPD
Rating: 1.15

“I got the obligatory email from DPD today stating Gurwinder will deliver your Emma Bridgewater Parcel TODAY 8th January 2021 between 12:37-13:37 so I waited in, but the next contact I had from DPD was to say your DPD driver Gurwinder has delivered your parcel today. As I hadn’t received anything from DPD I contacted them on their online chat but unfortunately it was just a robot chat service to start with, however when I got through to a person they were as much use as an ashtray on a motorbike as they had a book of excuses. Despite me waiting in all day the driver didn’t bother to come to my house instead he had just left my parcel with a neighbour as I had authorised this on my account preferences, and if I didn’t like it I should contact my seller to resolve things, this statement is just pure lies as I don’t have an account with DPD or will I ever have! Nor would I authorise such an option. This is just a poor excuse for a driver who can’t be bothered to look for a named house, I suppose its difficult to find the correct address when there is six houses in a road, maybe its time for a career change.”

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Posted 4 years ago

“According to your tracker my parcel was delivered on 30th dec . Can assure you it was not delivered to my address as not yet rec. Have emailed dpd on the 31st and this is now the 6th jan. have not heard anything back. Poor customer service. Im now going through the company I purchased the goods from to try and get a refund. Will never use a company that has dpd as their carrier. Yes mistakes can be made and have given you a chance to do that. However DPD have not any concern for the customer when they make no attemp to contact me back.”

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Posted 4 years ago

“Dpd is a joke, got a text saying Callum will deliver your parcel today at between 5-6, never came so checked tracking, it says parcel delivered. Still waiting. Now been informed to contact sender so they can start an investigation. Why????? Dpd driver messed up not them. So what's the point of paying for delivery if it don't get delivered!! Probably expecting me to go to who's ever door they delivered it to!!! I have stopped buying from sites that use Dpd to deliver”

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Posted 4 years ago

“Sitting in my office looking out the window (having come in specially to receive a delivery). No sign of DPD. Next thing I know I get an email from them saying "sorry we missed you yada yada , won't be back today.". Then when you try and find a number to call them it turns out they are another stupid, pathetic organisation that hides behind a website with absolutely no means of contacting them. Utter rubbish & an absolute waste of my time. Seems like its not a unique experience. Avoid.”

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Posted 4 years ago

“Had arranged for a collection to return goods for a badly needed refund, was given a time slot only to receive a message saying “sorry we missed you”. Nobody had been to attempt to collect, I know this because at the time the driver claimed to have missed me I was standing at my window overlooking my courtyard and front door trying to get my parrot to be less afraid of what’s out the window. I phoned to complain, the girl on the phone contacted the driver who stated, falsely that I wasn’t in and then said he’d be back within twenty minutes. After forty minutes I phoned against see if he needed directions but this girl couldn’t get hold of the driver and just said I’d have to wait until the end of the day to see if he came back, which of of course he didn’t, and then half way through my next question hung up on me.”

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Posted 4 years ago

“Just received and email confirming the delivery. but no delivery. we are in full lockdown and was in. no attempt to ring the bell. No way to contact DPD on the website to inform them. Very poor website and service. Three days later we stopped them going to wrong location, and just have us the heavy package, no attempt or offer to deliver it properly.”

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Posted 4 years ago

“Terrible company, not recommend to anyone. I have sent two parcels to Europe, in the next few days status shows they were delivered. In fact, they returned both the parcels to the hub (call center could not tell exactly where are the parcels- please, note I have opened the lost item case two weeks ago and they still didn’t provide me with the updates), as well as they can’t explain the reason. I was sure the parcels were delivered to my customers. As a result, I made refunds and didn’t get my parcels back. The worst client service I have ever met. This is obviously not the best company, rather the worst one.”

Helpful Report

Posted 4 years ago

“Terrible company, not recommend to anyone. I have sent two parcels to Europe, in the next few days status shows they were delivered. In fact, they returned both the parcels to the hub (call center could not tell exactly where are the parcels- please, note I have opened the lost item case two weeks ago and they still didn’t provide me with the updates), as well as they can’t explain the reason. I was sure the parcels were delivered to my customers. As a result, I made refunds and didn’t get my parcels back. The worst client service I have ever met. This is obviously not the best company, rather the worst one.”

Helpful Report

Posted 4 years ago

“Was tracking parcel on app telling me my parcel was 15 minutes away, refreshed and it tells me parcels has been missed ? DPD = don’t press doorbell? Ring to find out less than a minute from delivery time to be told driver has left and due to current circumstances can not return Sorry but just because your busy doesn’t make it right . And by the look of other reviews I’m not the only one . Hopefully will never need to rely on DPD ever again and if given a choice I would go elsewhere to another company that doesn’t use them”

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Posted 4 years ago

“They made a mistake by returning my parcel from a drop off shop to the depot within one day of delivery. The parcel sat back at the depot so long it missed Christmas and I had to go out and buy a replacement present. The history of the parcel was horrendous and they keep fobbing me off with no proper apology.”

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Posted 4 years ago

“Dpd is the worst courier company ever to disgrace the roads. I have no idea what these people are doing, but whatever it is, it has nothing to do with delivering parcels or customer service. I've had parcels not being delivered because i wasn't home (i work from home), or because the parcel could not be found and was considered lost. Right now i'm still waiting for a parcel whoses status keeps changing from 'out for delivery' to 'received at depot'. Probably another lost parcel.”

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Posted 4 years ago

“Waited for parcel in my flat all day, checking the delivery updates constantly. Suddenly, it says that I missed the delivery. The driver had simply taken a photo of MY FLAT BUILDING and then left. Didn't knock, ring my flat, anything...just showed up and left without informing me at all. Now I have to schedule a re-delivery, but I will be working full-time/will not be home to pick up. Very frustrating and disappointing, will be avoiding DPD in the future.”

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Posted 4 years ago

“THIS IS THE WORST DELIVERY COMPANY I HAVE EVER HAD THE DISPLEASURE OF USING. I have continually experienced a incorrect delivery for an item after telling you that you had an incorrect post code. USELESS SERVICE”

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Posted 4 years ago

“Absolutely AWFUL customer service! I can't get through to an agent, I am 49th in queue to speak to an agent online chat after repeated automated messages that are so frustrating on phone and online chat. I had a package I needed to be delivered today, and the email says the driver "missed me" and won't be back til Monday in 4 DAYS TIME but the photo shows he wasn't at my house and that is not my door - my door is white and the photo is of a red door! I want to speak to someone today and can't get through on any channel”

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Posted 4 years ago

“I continuously pay for a 48 hour service. However they never show up to collect the parcels and I have to call to get them to come. It usually takes 4 days. About 6 of my last 8 shipments have not been 48 hours so why are they continuing to use false advertising.”

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Posted 4 years ago

“Incompetence at best! Biggest rudest liars going never again will I order anything on line from Harvey Nichols! Parcel not delivered the shady guy even had the audacity to say I wasn’t in, then he was lost but managed to take a photo from across the road!”

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Posted 4 years ago

“Very poor service, DO NOT USE. I posted 2 packages on 20/12/2020 they weren't collected for ages and were finally delivered on 30/12/2020 after 10 days! Christmas was understandably ruined. To add insult to injury I addressed my parcel to Mum, Dad and Honor and they were refused delivery unless they paid £3.00 for some reason, when checked it wasn't on the list of surcharge reasons. NOT ACCEPTABLE DO NOT USE”

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Posted 4 years ago

“I'm typing this on 3 hours sleep and fuming - I was expecting a few parcels this week and added on each of them a specific instruction "no knocking please, I work nights, leave behind back gate". Lo and behold a driver called Mike bangs loudly SIX times between the front window, front door and back gate. I open the door and he sheepishly says "I thought I'd try knocking anyway". They couldn't spare me ONE incident of being rudely knocked up on my front window because they wouldn't follow a simple instruction.”

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Posted 4 years ago

“I wish I could rate 0000000000 I wish I could rate 0000000000 We had a parcel to be delivered for Christmas, but it's keep getting delivered to a closed(locked) door, can't change the address, can't collect it from the local depot. Yesterday I even saw the man driving off, I waved him to stop but he ignored me and decided more delay on my parcel. I rang the to dpd, and the lier man on the phone said that he's messaged the driver to come back but he never did it, he said it just to stop me keep calling. LIER LIER LIER Although I don't need it anymore because its too late, but unfortunately only if I didn't pay for it. As much as you can AVOID. they don't care about you.”

Helpful Report

Posted 4 years ago

“I wish I could rate 0000000000 I wish I could rate 0000000000 We had a parcel to be delivered for Christmas, but it's keep getting delivered to a closed(locked) door, can't change the address, can't collect it from the local depot. Yesterday I even saw the man driving off, I waved him to stop but he ignored me and decided more delay on my parcel. I rang the to dpd, and the lier man on the phone said that he's messaged the driver to come back but he never did it, he said it just to stop me keep calling. LIER LIER LIER Although I don't need it anymore because its too late, but unfortunately only if I didn't pay for it. As much as you can AVOID. they don't care about you.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

DPD Reviews