DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,113 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,113 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nightmare! BT’s chooser courier and what an absolute nightmare. Organised to have my parcel delivered to work due to having to show photo ID and working 9-4 everyday! First day, Paul the delivery man said he’d tried to deliver and nobody was home!! Blatant lies as I work in a Nursing home and there is always somebody there! Rearranged for delivery the following day but decided to use the “follow my parcel” so I could track where my Parcel was! Estimated time of delivery 12:26-13:26! I tracked it until 12:26 when it was on the road I work on..... no sign, I stood at the bottom of the driveway and waited for it, no sign! At 12:29 I had a message saying “oh no we’ve missed you” unbelievable as nobody had attempted to deliver my parcel! I rang the company and they agreed the driver had gone to the wrong address two days on the trot (same delivery driver may I add) but there was no way he could redeliver or allow me to go and meet him as they can’t give out drivers whereabouts, funny because I had tracked him all day long and knew his exact whereabouts! They said I could collect from the depot, now I live in Cannock, depot is in Smethwick! 45 min journey in rush hour traffic to get to the depot and have to wait 40 mins for them to locate my parcel. I’d received a message at 15:28 saying “yay your parcel is at the depot” and it still took 40 mins to locate it! I would never, ever recommend this company! Steer clear unless you want to be filled with utter lies and wait for ever for your delivery!!”

Helpful Report

Posted 5 years ago

“Poor delivery company. I changed my delivery date and Waited in for a delivery which didnt arrive. this was due to them returning it to sender as it was damaged. It wasnt damaged for the original delivery date. I've had probLems with damaged parcels in the past and witnessed them them been rammed in someones vehicle. Dpd could have text me to inform me but they didnt. I found out when I contacted them due to there tracking service been unavailable. Get your act together dpd”

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Posted 5 years ago

“Thieves stole my wife’s wedding dress and tried to replace it with a £5 hamper. Absolute jokers!”

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Posted 5 years ago

“Shambles.Shameless.Useless.Never again.DO NOT USE THEM!!!”

Helpful Report

Posted 5 years ago

“You could not wish for worth service. Driver behaves like a cop in american films.Even his profile is ex footboller and Stathem's fan. Redelivery never happened.Shame on them. Never again I will be using DPD and I wll try to convince my friends to do the same. Sorry for bad news.”

Helpful Report

Posted 5 years ago

“Absolutely useless one day service. Agents told me drop by 10:00am parcel will be collected. Fine for 7 parcels. 8th parcel, driver picks up early at 09:00 (shop opens at 08:30 so only a 30 minute window for people to drop there parcels off that day) so I miss the collection. Told by agents for DPD Local there were deliveries on Saturday and Sundays. Nope still sitting in there depot. Customer still waiting for their parcel. Contacted via chat customer service, "no control over pick up times", really! Saturday delivery extra, not what I was told by their agents. It is not extra for Saturday delivery with Hermes, and for a cheaper "slower" it would have been there by now. Yes Hermes is rubbish as well, but clearly not as rubbish as DPD Local who won't be getting any more custom from me.”

Helpful Report

Posted 5 years ago

“Many of their drivers are lazy. Multiple occasions where they come to the address, take a picture of the building entrance, don't ring the bell, and leave.”

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Posted 5 years ago

“Absolutely disgraceful behaviour form their driver and the support people - waited whole day at home for the delivery, nothing. Apparently driver attempted delivery ?!?! Location card photo showed a completely different building! Total shambles. And the delivery was a day late already... Well done DPD, hope you'll go out of business soon.”

Helpful Report

Posted 5 years ago

“I wish I could give Zero stars. It has been nearly a month since I send 4 boxes with DPD and only 3 arrived. They lost the most valuable box and nobody is responsible for it. Poor customer service. They are not investigating, they are not looking for it and the won't refund. To pay a bit more sometimes is cheaper. We lost around £400 in that box. Horrible company.”

Helpful Report

Posted 5 years ago

“Get an email with my one hour time slot at 10.36, look outside the window to see that they are outside. Run down the stairs to find that they are already leaving, ran after the car and still they didn't stop. Left me a note saying they missed me at 10.37. RIDICULOUS”

Helpful Report

Posted 5 years ago

“TWO DIFFERENT, UNRELATED ITEMS FROM DIFFERENT SUPPLIERS. (A) FAILED TO DELIVER AT SPECIFIED TIME, FAILED AT SECOND AGREED TIME, IN SPITE OF TELEPHONE CONFIRMATION, AND THEN FAILED AT REVISED TIME. (B) NO DELIVERY, NO APOLOGY, NO NOTIFICATION THAT NOT BEING DELIVERED - JUST A LATE NOTIFICATION OF REVISED DAY AND TIME. APPALLING CUSTOMER SERVICE”

Helpful Report

Posted 5 years ago

“Ordered a product 24 hour delivery never received it phoned them up said was sent to wrong address which i think is bogus so had to rebook service is terrible worst of the worst”

Helpful Report

Posted 5 years ago

“Driver went to wrong house and said he’d missed me and therefore gad to rebook new delivery day - I waited in all day. He even sent a picture of someone else’s front door. I called DPD who said they’d speak to driver. When I actually met the same DPD driver a couple of weeks later (at that time he had found me) he said no one from his depot had spoken to him and he denied going to wrong place. Since then I seem to get him delivering and he’s very short with me. Please deal with my complaint DPD and do send the other delivery guys back again.”

Helpful Report

Posted 5 years ago

“Two people waited for a parcel that was due today at approximately 10:20. Text recieved at 9.50 to say ‘sorry we missed you’ !!!!!! This happens frequently”

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Posted 5 years ago

“They collected my parcel, lost it and now said it hadn't been collected at all and asked to give them an evidence that the parcel had been collected!!!!!!”

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Posted 5 years ago

“Really annoyed I paid for next day delivery from River island however on River island delivery page it says safe place (optional) It should clearly state if not in driver will not leave parcel I do understand policies but the driver could take a photograph of my front door and I do understand about parcels going missing. However couldn't he have taken a photograph of the parcel in a safe place. Anyway I take that onboard. So I ring dpd and I make arrangements for the next day as this parcel is important so I leave clear instructions and I have confirmation that it is coming on that day. Great I then a message on that day to say that due to an unexpected error my parcel is going to be delivered in two days time. No good to me as I needed it next day !!!!This is not good enough and no mention of reimbursing my cost of delivery”

Helpful Report

Posted 5 years ago

“Dpd didn't bother to collect my parcel on the collection date causing it to be late and now there's another delay with my parcel. Seriously it's not difficult to move a box from Cornwall to Essex”

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Posted 5 years ago

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Posted 5 years ago

“I'm very happy! Was not fragile... It's horrible :-(”

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Posted 5 years ago

“Horrible company, ordered a chair and was waiting all week for it. Wasn't at home the first day so I rescheduled for the day after, I noticed the driver rescheduled the delivery 3 times and then gave up I assume he didn't bother to deliver it as it said wrong address given, but apparently they tried to deliver it before and said I wasn't home? Think this company is just lazy and unprofessional”

Helpful Report

Posted 5 years ago

DPD is rated 1.2 based on 5,113 reviews