DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,110 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worse company I have ever dealt with, you are blocked every way possible when it goes wrong, which it normally does from my history. I will never entertain this company again, when I have managed to get though it seems if you ask a question that’s not straightforward the phone goes down, at one time I got shouted at and then the phone was slammed down, it has stressed me out so much they made a really bad mistake with my delivery which was totally their fault and they don’t want to know, the chat is useless I get more response from talking to a brick wall, overall I feel like I’ve been robbed and abused by this company, please don’t use them”

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Posted 4 years ago

“Driver failed to even attempt delivery, again.”

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Posted 4 years ago

“Box with an obvious and massive hole in it dumped quickly at my door to ensure I didn't have the chance to question anything. An office chair with no wheels, bolts, boltcovers, screws, instructions. Refused to take it back until we arrange that ourselves with sellers. Driver was supposed to check van and get back to us but he didn't and no call either as to why not. This is our second bad experience with DPD this month.”

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Posted 4 years ago

“DPD sent a text message telling when the delivery will take place. I waited at home. Then received a text saying that the driver missed me. I was still at home. This happens regularly with DPD and I had enough of their lies, so I tried to contact them via the website. Surprise surprise there is no way to contact them or log a complaint. No wonder the drivers lie - they do not have to be accountable as customers can't get in touch with DPD anyway. Aweful business. Avoid!”

Helpful Report

Posted 4 years ago

“My experience with DPD has been excellent lately. Parcels are always within the hour time slot they allocate, always to my door or my chosen safe place if I'm out, and always in good condition with no holes or crushed corners on the boxes. The flexibility of their customer service team is also excellent, once when I missed a parcel requiring a signature (new phone) I called them up to ask if I could collect it from the depot as I needed it urgently. I was pleasantly surprised when the advisor checked the driver's position, gave me an estimated time for their return to the depot and said I could pop in after that time. When I got there the van had just arrived so the assistant at the desk went straight to the van and found the parcel for me! DPD have been nothing but excellent for me, I'm always happy to see DPD as a delivery option since I know it will be handled correctly.”

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Posted 4 years ago

“I paid for next day delivery and it still hadn’t come 4 days later, so I decided to have it at my pick up shop, they didn’t delivery to the shop the day they said they would and the customer service took 1 hour to answer”

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Posted 4 years ago

“DPD have gone above and beyond to offer services that no one else does, with exceptional efficiency. Ability to not deliver packages: 10/10 I have never known any delivery company be so proficient in this area. Usually my packages arrive, on time and undamaged - but this is when I use other delivery companies. Not DPD. They have managed to devise a way to ensure the package never arrives. Not leaving delivery cards: 10/10 Another area of expertise for which DPD takes gold. Their email correspondence lets them down slightly, because by email I'm informed that my parcel is undelivered because there was no one in. This is, however, completely eclipsed by the lack of delivery note. No delivery note indicated that they didn't even bother showing up to my house - just amazing! Well done DPD! Cultivating frustration through no contact: 10/10 This is the area in which DPD really shine. You can't talk to them! It's genius. Never has one single company had such an amazing affect on my frustration levels. I just don't know how they do it! It appears that they've devised a clever way of not advertising their phone number, and the number that we can find is an automated IVR that doesn't include an option to speak to a real person. If you are looking for a service that has the ability to completely remove a parcel from the face of the earth and then never speak to you about it, DPD is the company for you! Other delivery companies will simply deliver parcels and allow communication about deliveries - it's so tired and mundane, try something new! Be more like DPD.”

Helpful Report

Posted 4 years ago

“Your drivers are beyond lazy. Waiting for an important parcel today of course I’m going to be home as we’re in a pandemic so where else could I be. No attempt to even knock on or leave in safe place and won’t be back until tomorrow. I’m so unhappy with your company it’s unreal.”

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Posted 4 years ago

“They have never deliverd my Orders right . Mostly they won't deliver even if you are at home . They will give it to someone else or put it in pickup shop . I had no good experience with DPD at all .”

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Posted 4 years ago

“I sent a parcel on December, 30th. It still hasn't reached its destination and I was given a tracking number that is not recognised. When I tried to contact DPD for advice, there was no way to reach them. It's almost a month later and I still don't know where it's gone.”

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Posted 4 years ago

“Worst service ever, drivers lie about deliveries, they did not even attempt. after reading other reviews, not sure my negative review will make an impact...terrible service”

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Posted 4 years ago

“THEY DONT EVEN DESERVE 1 STAR BUT MINUS 1000, SUCH A BAD EXEPERIENCE. Words fail me regarding this company. They are incompetent and unreliable. Guys DO NOT USE DpD they are such cowboys! My luggages did not arrive at my destination and has now been missing for TWO MONTHS. Absolute nightmare I am still thinking that I am dreaming, I never met a company in uk sucks as DpD. I have spoken to they Customer Service after numerous conversation times via emails since my miss-placed luggages and they has absolutely no information for me as to the whereabouts of my luggages! I find it completely unprofessional how in our world today with the security and technology available to you as a large shipping company can completely miss-place baggage. NEVER AGAIN 🤬 The total value of my belongings inside my luggages is more than the £100 that DpD are offering to pay out. Another word for theft is Dpd!”

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Posted 4 years ago

“Parcel wasn't collected. Unable to get information on line and left in a queue on the phone”

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Posted 4 years ago

“Unable to deliver my parcel multiple times, saying I'm not home, I haven't left the house all week due to lockdown? Customer service is useless at helping me, this is the second time they have been terrible, never had a good experience, they are just lazy, and I can't choose who delivers the stuff I buy online but I would rather hermes that these incompetent people”

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Posted 4 years ago

“I use dpd if possible for all my courier services they are brilliant especially driver called Donald nice professional driver always on time great attitude”

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Posted 4 years ago

“Waiting for delivery of a knife. The original driver wouldn’t leave the knife in my safe place as it was a knife - disappointing but fair enough. Rearranged for the following day at my place of work which is a small private hospital. Got my “you’re next” text from DPD. Then got a text saying sorry we missed you. Missed me?! You cant miss an open hospital with a car park and an obvious main entrance!! The guy even took a picture of a wall outside the hospital with a view of the car park entrance and a car coming out of it. NO ATTEMPT WHATSOEVER to deliver the parcel. Basically appalling. I’ve always rooted for DPD and always impressed with their delivery until now. I paid extra for the online knife store to get the item to me quickly - what a waste of money thanks to DPD. You cannot leave feedback on the DPD website either.”

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Posted 4 years ago

“Wenn ich ein Produkt online kaufe und der Versand über diese Firma erfolgt, bin ich wütend, weil es sehr schlecht ist, sie haben keine offenen Büros in der Nähe, sie anzurufen ist sehr schlecht, wir zahlen die Kosten für den Anruf und niemand antwortet, dummes System und schlechte Firma, ich storniere jetzt jeden Kauf eines Produkts Es wird mir von dieser dummen Firma zugesandt.”

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Posted 4 years ago

“For 30 years we have opened at 10am. DPD always try to deliver at 8am meaning that anything sent to us is returned to the sender, we try to warn people not to ship to us using DPD, it causes everyone in our building so many problems, we open to a "Sorry We Missed You" card most mornings. We have made many compalints but will DPD try to deliver at 8am, the shocking this is, its the same driver. How they became such a big company is a mystery, its terrible service.”

Helpful Report

Posted 4 years ago

“Driver didn’t take notice of safe place instructions, twice, sent me a picture of my front door, twice, still waiting for parcel, appalling service with chat who just cut me off abruptly, still waiting for the parcel....”

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Posted 4 years ago

“DPD failed to deliver a parcel. They allege that they did and that I signed for it. They posted a photo on their web site of a closed door - not ours - as justification. No house in our post code has a door of that type. I wonder where the parcel went..........?”

Helpful Report

Posted 4 years ago

DPD is rated 1.2 based on 5,110 reviews