DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,107 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due my new phone today between 1.20pm and 2.20pm phone provider advised dpd had said been delivered when it hasent so to the robbing skip rat who has stole my phone I wish you great pain. AVOID DPD AT ALL COSTS”

Helpful Report

Posted 2 years ago

“I was told there will be a delivery today between 19:40-20:40 ( I already suspected that this is not going to come because of my previous experience) I was waiting in my window watching for the DPD Van, no one turned up but I get a message saying the driver missed me, Parcel: 15505076898671 Driver: George If you can't deliver a certain amount of packages, why create these fake messages saying that you missed me when clearly the driver did not even attempt to come to my flat in the first place? This is not my first experience, this is like the 5th time and now I'm so annoyed and frustrated for wasting my time every time. I will find all the websites where I can give feedback on your service as this is the worst delivery service in history. Fake missed messages, running before opening the door and claiming no one is there, throwing packages and etc This is not acceptable and careless drivers and ur service need to be raised to authorities.”

Helpful Report

Posted 2 years ago

“please read this email trail as it reflects many incompetencies within your organisation. I have waited for a delivery via DPD from France over 2 weeks now, it was stuck in customs with VAT payment required, DPD failed to notify me, but I chased them up and paid the vat, I was advised and issued a receipt, 3 days later still nothing, I received the below reply this morning, total rubbish as a few hours later tracking had my parcel being returned to sender. Why? you may ask, because DPD still didn't record my payment, I spoke with customer service who could not find my payment and pretty much said it didn't matter as it was being returned and nothing he could do about it!! So I have been advised falsely that my package was being cleared, I have received a DPD email with my receipt, yet you still return my parcel to the sender, how can it not be possible to halt the return and re-route? I allowed a month for my parcel to arrive before I return to Australia, your company has been an abject failure, you offer no recourse and no solution. I hope that being in your position you are able to have some influence and have my parcel redirected and delivered prior to my return to Australia. Incredibly disappointed and let down by your companies service. From: "dpd.imports@dpd.co.uk" Tue, 30 Aug 2022 07:30:40 +0000 (GMT) Subject: Re: 10441850603103 Hope you are doing well. Thank you for contacting us at DPD. I understand you are receiving messages to pay the import charges. Nigel, our customs team has added your parcel to manual clearance log. The parcel is scanned as customs cleared on 26/08/22. There is no estimated delivery date available yet. Please allow time for tracking to update further. You can track your current parcel from our official website. If you already have our DPD App, you can track your parcel using the "follow my parcel" feature, and if you have not downloaded it yet, you can use our App to track your future deliveries. Have a good day ahead and stay safe. Kind Regards, Sakib DPD Imports Team ---------------Original Message----------------- To :dpd.imports@dpd.co.uk Sent :30/8/2022 11:42 Subject :Re: 10441850603103 Hi Kerry, Hopefully you could follow up the customs clearance, the tracking still indicates payment required and has not moved Its little over a week until I fly home to Australia and I definitely need my parcel delivered before then. Any help appreciated. Thanks Sent from my iPhone On 26 Aug 2022, at 8:10 am, dpd.imports@dpd.co.uk wrote: ? Good morning Nigel, Happy Friday! Please see your payment receipt attached. Our customs team have advised they are in the process of clearing the parcel. You should hopefully see some further movement over the next few days. Take care and have a great weekend. Kind regards Kerry DPD ---------------Original Message----------------- To :dpd.imports@dpd.co.uk Sent :25/8/2022 11:36 Subject :Re: 10441850603103 Hi Kerry, I have paid the invoice via BACS instant transfer so should already be visible in DPD's account. Thanks so much for your help, and hopefully DPD can get my parcel released and delivered asap. Cheers ----- Original Message ----- From: "dpd.imports@dpd.co.uk" To: " Cc: Sent: Thu, 25 Aug 2022 10:12:29 +0000 (GMT) Subject: Re: 10441850603103 Good morning, Please see below DPD bank details for the amount of £139.48 for duties and taxes. Once received, the customs team can release the parcel for onward delivery. Please can I request for you to quote the parcel number: 104418506031031 as a reference when making the payment - Bank Account Name DPD Group Account number 93216071 Sort Code 20-00-00 Iban Number GB18BARC20000093216071 Swift/BIC BARCGB22 Bank Address 1 Churchill Place Leicestershire LE87 2BB Total amount to pay: £139.48 Any questions in the mean time please do let me know. Please feel free to give me a call on 0117 9378137. ---------------Original Message----------------- From : dpd.imports@dpd.co.uk T Sent :25/8/2022 10:26 Subject :Re: 10441850603103 Thank you for your reply. I have instructed my colleague to contact you to pay by Bacs. She should be in contact as soon as she has been able to Isolate the parcel. In the meantime, take care. Kind regards Kerry DPD ---------------Original Message----------------- To :dpd.imports@dpd.co.uk Sent :25/8/2022 10:15 Subject :Re: 10441850603103 Hi Kerry, Yes happy to pay by any method, just need to get it delivered ASAP, thanks for your help. Nigel Sent from my iPhone On 25 Aug 2022, at 9:29 am, dpd.imports@dpd.co.uk wrote: ? Good morning Thank you for getting back to me. I have spoke to my colleague in the Duty and Vat team, she has advised that she is going to isolate the parcel and once our team in France have got back to her she can send the bank details over to you for our Duty and Vat department if, you are happy to pay via BACS transfer? Sadly, if the link is not transmitting via the system, we have no way to manually push this through and the only other option is BACS. The parcel is currently in our cluster country awaiting the payment as they will pre clear prior to the UK to ensure, UK clearance is swift. Kind regards Kerry DPD ---------------Original Message----------------- From : To :dpd.imports@dpd.co.uk Sent :25/8/2022 9:1 Subject :Re: 10441850603103 Hi Kerry, thanks for your prompt reply, I have check my spam folder and completed a search of my email database, there is nothing from DPD requesting payment, could someone send me the invoice or advise me how much and how I can pay, this is urgent as I leave the country in 2 weeks. Reference parcel consignment 4105308480 Thanks ----- Original Message ----- From: "dpd.imports@dpd.co.uk" To: " Cc: Sent: Thu, 25 Aug 2022 07:38:07 +0000 (GMT) Subject: 10441850603103 Good morning It is Kerry here who you spoke to this morning. I have received a swift response from our customs team this morning. They have advised that as a carrier we do not offer temporary import. DPD only process permanent imports and we do not have process in place at this time for temporary imports. The charges are calculated based on the 670.00 value as a permanent import and if the charges are not paid, the parcel will be returned back to the sender. I am sorry as I appreciate this is not the news you were looking for but, we have no way to work around this process I am afraid. In regards to not receiving the payment email, our customs team have advised the following: Can you please ask the customer to check their spam folder and look for 'yourorder@dpd.co.uk'. Take care. Kind regards Kerry DPD ref:_00D20MS7w._5004LMcHXY:ref”

Helpful Report

Posted 2 years ago

“Even one star is too much credit for this dreadful company. My wife and I are pensioners and rely on vital medication deliveries. Sadly our supplier has chosen the world's worst delivery company, DPD, which never fails to disappoint. Our supplies were running low and we were told a DPD delivery (159766681632190) would be made on Friday. Next we got a message from driver Sunny with a photo of a random doorway (not ours), saying the delivery had been made. Of course, it was not to our address -- once again -- and we were then promised a delivery on Saturday. Stayed in all day, but nobody came. Then a message it would be delivered Sunday. Stayed in but no delivery, just a message it might now be Tuesday before this -- urgent -- delivery would be made. This is incompetence taken to an unprecedented level. If I ever want to send a parcel I would never ever use this company. Avoid at all costs if you want your order to actually arrive.”

Helpful Report

Posted 2 years ago

“Terrible company, a DPD driver parked on my neighbours disabled parking bay which is illegal to do and stayed there for two hours and the audacity of the driver to then have a go at my neighbour because they parked in front of the van and he said he was there for 20 mins. Yeah right I was standing out of my own garden waiting for my neighbour for a hour and the van was already there.”

Helpful Report

Posted 2 years ago

“I was due a delivery today via DPD & my husband was in, working from home, but the driver didn't ring the doorbell, therefore my husband didn't hear him knock. We have the video on the ring doorbell - he came down the drive, knocked & immediately walked away again, went the the van, closed the door & then got back in the van and drove off! Why not ring the doorbell??!! Terrible service!”

Helpful Report

Posted 2 years ago

“Was in all day for a delivery from Dpd for the driver to take a picture of my door and to then NOT RING MY BELL. So no delivery even though I was here waiting for it. All I got as others have said is sorry we missed you and we will be back on Tuesday as yes its the bank holiday. Customer service rubbish. Wouldn't do anything as the picture was taken. Yeah at a distance mind you from the seat of his van. Delivery guy was Ranjeet from Southall depot. Customer service useless Do they not realise that the drivers are well aware they need some proof of attempting delivery. Haha. This deliberately done as I had spoken to Dpd in the morning and had my time changed so Ranjeet deliberately didn't deliver as a punishment. Joke joke joke. Well Ranjeet your rubbish and don't ever come to my home again to deliver. Disgusting Service. Southall depo you need to speak with your driver Ranjeet as this is absolutely unacceptable.”

Helpful Report

Posted 2 years ago

“Sender ordered pickup on August 18th. Package arrived today August 26th. Lots of conversations with DPD. A variety of excuses including suggesting I call a 3rd party Parcel company, the Senders address was wrong - it wasn’t. Just a complete lack of any accountability. No one prepared to take ownership of the issue and see it through. Each call ended with “just keep checking the site” “someone will be in contact “ “sorry about that”.”

Helpful Report

Posted 2 years ago

“waited in for 2 days running for my packages both days they put on that they tried and no reply and put up 2 different picture of my so called front door so cancel order and then it came the third day so sent it back as i bought from so where else”

Helpful Report

Posted 2 years ago

“The delivery was promised three times but never arrived. Eventually, the supplier, not DPD, contacted us to say that our parcel had been returned to them because the DPD delivery person couldn’t find our house. So there you have it: a delivery service that can’t deliver.”

Helpful Report

Posted 2 years ago

“Sent to wrong address refused to give address were they sent it just dropped it in a wheelbin (medical supplies) we were desperate for refused to help”

Helpful Report

Posted 2 years ago

“Very rude driver and that’s just a polite way to describe him. A complete ar**hole is far more appropriate. Delivers my parcel, says something very quickly (probably about taking a picture). I ask him to repeat what he said and he storms off with my parcel with an attitude as if I offended him somehow. He said “you don’t want me to take a picture of the parcel” I said “please do” but no. He preferred acting like a three year old and be mad. He probably enjoyed being rude as well.”

Helpful Report

Posted 2 years ago

“I have today waited in for the THIRD TIME waiting for a delivery. Despite getting texts on app saying driver with you shortly. Or you werent in. I was in. No one rang bell or phoned. Just now I went down to van in street, he said he didn`t have my delivery on board. I have called DPD to complain 3 times and each time - it will be delivered tomorrow, it never comes. I cannot get through to anyone at IKEA. I`m furious, and angry. DPD - why lie to your customers? What do I do now? I see I`m not the only one, looking at all the other complaints below. Shocking. Why you in business.”

Helpful Report

Posted 2 years ago

“given a delivery slot and then after the due time the website tracking informed that the ‘driver is running a little late’. The web site sp doesn’t give any indication of when the delivery will now happen. 3 hours later, still waiting.”

Helpful Report

Posted 2 years ago

“The Driver Ahmed from the Dagenham branch of DPD lies he tells you a time slot and then does not bother to turn up. Then he lies and says that he has tried to deliver your parcel but he has not as he is supposed to leave a card, which of course he can't have done as he has not been to your address. If you want a reliable company, use Royal Mail at least you know you will get your goods when they say they will deliver.”

Helpful Report

Posted 2 years ago

“Another bad experience of DPD. I’m starting to call them DOA 😂 after a spellcheck quite poignantly corrected it for me.. Awful service.. driver actually ignored me as I asked him to leave it on doorstep as every other delivery company does. He walked off as I was saying please leave the parcel 😱 Today another DOD delivery and another guy same attitude was banging with his mobile and my knocker and letterbox so many times as I was saying please leave. Just decided to kick in my gate and drop the parcel in back garden after banging on gate and disturbing neighbours”

Helpful Report

Posted 2 years ago

“Like other uses. I have waited in to be advised they attempted delivery and missed us. I was outside the front and no DPD van drove past let alone came. Today waited in for a mobile phone, to be told they couldn’t find the address. Again, outside no DPD van drove past. Now I have to cancel my phone otherwise it would leave me without a phone for a few weeks due to a trip. Why are they lying?”

Helpful Report

Posted 2 years ago

“Worse delivery service about. Drivers lie, say they attempt to deliver parcel, yet CCTV shows they haven't. This has happened on many occasions. Cardiff depo lies, when I contact them they say the driver is on way back yet never do, you pay alot of money for a service you don't get, even customer service is also a waste of space. I don't recommend this company service to anyone.”

Helpful Report

Posted 2 years ago

“Booked a pick-up and received confirmation. Driver didn’t arrive. Re-booked and received another confirmation. Driver didn’t arrive. ‘Chatted’ to on-line ‘help’ - they are clueless. And don’t bother trying to phone them - life’s too short. To cut out the stress - use a different courier. AVOID THIS COMPANY - THEY ARE INCAPABLE. ‘Minus five stars’ - is too good for them”

Helpful Report

Posted 2 years ago

“Me enjoying the DPDs "on time", "undamaged", "not lost during the process", "perfectly updated and communicated" delivery of chair parcel.”

Helpful Report

Posted 2 years ago

DPD is rated 1.2 based on 5,107 reviews