DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,110 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

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“Parcel not reach 17 days Wrong tracking information”

Helpful Report

Posted 4 years ago

“They lost my package (sent it to another country!) because they switched the labels along the way. Only way to speak to them is on chat and they take 30 min each time to only send me a scripted message asking me to wait fir the investigation. It's been 13 days.. never never again.”

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Posted 4 years ago

“Failed to deliver a perishable item despite instructions to leave with the neighbor. Absolutely appalling service.”

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Posted 4 years ago

“I got a card to say they missed me and would deliver the next day. I waited in all day and no delivery but later got an email from the seller to say it had been returned to them. Not impressed one bit”

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Posted 4 years ago

“Awful company, been waiting all day for my sons late birthday present when I get a text to say -sorry we missed you :-( they had not tried and it was coming to a business premises that is street fronted and well signed with CCTV and not even attempted to deliver. Yodel are better than this bunch of muppets”

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Posted 4 years ago

“Asked for parcel to be delivered to a neighbor. Quite clear instruction. I get a text to say no one at home. Neighbor not even seen the driver pull up outside my house and they have been in all morning. Going to redeliver tomorrow....... see what happens”

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Posted 4 years ago

“Don't take accountability when they get it wrong. Delivered a parcel to the wrong address and even though I had the delivery 'confirmation' photo as proof it was the wrong address, still don't recompense customers - you have to go through the seller as they "don't deal directly with customer complaints". They are a business, which means they have a finance department, which means they should be able to recompense customers when they so blatantly screw it up instead of turning it into a 10 step process and leaving you out of pocket.”

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Posted 4 years ago

“I was given a 1 hour window for the parcel to be delivered. As in many times before, i got a message, saying that i missed the delivery, which in as many times before, was a lie. No one was even attempting to deliver a parcel at the specific time. As usual, no card was left as they were nowhere near my place. To be honest i gave just about a 20% chance for the parcel to be delivered as promised by the DPD. From now on I will be avoiding buying goods from companies, who use the "dpd next day service " If they can't deliver the parcel, no need to lie to costumers and waist their time. I wouldn't say a word if they can notify in advance that they can't deliver today but will deliver tomorrow.”

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Posted 4 years ago

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Posted 4 years ago

“Absolutely shocking "service". Parcel reported as being delivered to a house that has been derelict for over 60yrs, not even on the same road. Bad enough to have to deal with customer service once (a pointless exercise) but the driver has just gone and done it again! Rang enquiring as to my orders whereabouts and told "Patrick" I was just home from hospital after a hip procedure and can't go on the treasure hunt I apparently signed for. His response was "you mustn't be too bad when you can ring me complaining"!!!! DPDs incompetence, ignorance and blatant stupidity is astounding. Will add photos of my new/old house! Advise anyone to find an alternative to DPD”

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Posted 4 years ago

“Today was the 5th time this month a package has failed to be delivered to my house. Drivers claim that no one was home during the delivery slot, but this is a complete lie. It's the same pattern every time. I'm not sure what the issue is as all other companies deliver successfully on time. My guess is that either DPD drivers are cancelling slots on purpose due to unachievable delivery schedules or that they just can't be bothered. Customer service is equally dismal. I'm not sure whether the blame is on individuals who work for the company or the company itself and the conditions that are set for DPD workers. It seems that DPD as a company that set ridiculous delivery schedules promising the earth and under-delivering, forcing employees to have to resort to these tactics of cancelling delivery slots to keep up with the schedule and avoid penalties or repercussions from DPD. This is simply the worst delivery service and one of the most dishonest companies I have ever dealt with.”

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Posted 4 years ago

“Hi I would like to give my dpd driver rhett 5star rating he is absolutely fantastic always on time delivering my parcels always has a smile on his face and is so polite. From Jackie walshe.”

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Posted 4 years ago

“Driver name “Damian” is extremely unprofessional, rude and unfit for the job. He was acting as a time ticking bomb. Worst ever experience I ever had with any delivery person. People like him sabotage the efforts put in by the company to build reputation. I will definitely not order anything from the company using DPD services.”

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Posted 4 years ago

“I was initially given a date to receive my parcel on a day that I was working so I had no choice but to upgrade my delivery. On the day that I was to receive my package it was then redirected to a later date "due to an expected error" with no hope of getting it even when I offered to collect it at the depot”

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Posted 4 years ago

“Came on the 1/10/26 but his scan machine did not work, said he would call the next day to collect my parcel for delivery But Did Not turn Up, TOTAL TOSSER. WILL USE HERMES IN THE FUTURE !!!”

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Posted 4 years ago

“I order from a company who use DPD so I am stuck with fortnightly delivery from Scott, the driver with attitude who thinks it is ok to drive on my lawn. He first did so in July. I complained but received no contact or response. Again in August by which time I had dug and reserved,again September”

Helpful Report

Posted 4 years ago

“If I could have put 0 star rating I would have... Very poor Courier Service.. Did not follow Instructions given re Delivery....Should have been made on the 29th September....Did not deliver/attempt to put a card through the letterbox... (did not enter the open main door and go up to the Flat)...Same Scenario on 30th September....No Deivery/No Card... Today 1st October...I received another"None Delivery"message....but The Recipient had been watching from the window and saw the van arrive...He went out onto the staircase...saw The Courier again made no attempt to enter The Building...as per Instructions again given... He stopped the van as it pulled away and was given The Parcel....(72yr old who should've been Shielding,not chasing after a Van...) In This Instance...A Very Poor Service....No Effort made at all...It was a Birthday Gift...Meant for the 29th September....He was in all the time!!!”

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Posted 4 years ago

“Unreliable company. They sent me a message 10 minutes ago where they said they tried to deliver my parcel but no-one ringed nor knocked the door. I tried to call the company when I received the message but there is no way to talk to anyone. I would not use them to send my own parcels and I wrote to the company that works with them to say what happenedand recommend them not use them in the future. I hope they seriously speak with the driver as they made me waste my whole morning. Well done DPD”

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Posted 4 years ago

“Awful drivers too lazy to even ring the door bell or didn’t bother come by at all All e commerce companies should ban dpd It happened 3 times with 3 different e commerce companies”

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Posted 4 years ago

“Will not use this company again. They claim to have tried to deliver a number of times,(more than 6), taking pictures as proof of delivery that are of other locations, I've made it clear to leave in a safe place which they haven't and ring me for directions which they don't but claim they don't have my contact details. What a load of rubbish!! Down loaded the App and that's not much help either!! The product that I was waiting for was required for me to run my business and consequently have let clients down because of none timely delivery. Poor, poor, poor.”

Helpful Report

Posted 4 years ago

DPD is rated 1.2 based on 5,110 reviews