Dreams Reviews

1.7 Rating 355 Reviews

15 %

of reviewers recommend Dreams

Company Reviews

Questions

Metrics

1.7

Based on 355 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Popular Questions:

Delivery

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Customer Service

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How quickly does Dreams resolve customer queries?

Helpful Report

(4 years ago)

Greater than 34% of reviewers feedback is Dreams takes over a week to resolve customer queries.

Helpful Report

(4 years ago)

67.33%

Industry Average

“ Excellent quality and excellent service delivery men were lovely too ”

- Jacqueline Coleman

“ Excellent service and very pleasant and helpful delivery lads. ”

- Mrs Tully

“ Brilliant customer service. Kept us informed all the way. Gave a 2 hour window slot for delivery and even telephoned on the morning of delivery to confirm the time. Friendly guys put our beds together. Old beds taken away aswell. Well done Dreams. Very satisfied customer. Much better than another well known bed firm who do not take old beds away. ”

- Vicki Johnson

Dreams Reviews

Customer Service - Average