DressLily Reviews

Name: DressLily
Rating: 1.34

1.3 Rating 424 Reviews

8 %

of reviewers recommend DressLily

Company Reviews

Metrics

1.3

Based on 424 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DressLily 1 star review on 15th September 2020

Victoria Bilton

DressLily 4 star review on 12th September 2020

Parkash

DressLily 1 star review on 23rd May 2020

Anonymous

Anonymous // 01/01/2019

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“Ordered about a month ago. Keep getting an invalid tracking number. Told them the number isn't right. No matter what I say, including a request for cancellation and refund, they respond by giving me that invalid tracking number. Sooo many excuses for the order not being in the system.”

Helpful Report

Posted 5 years ago

“I ordered 4 Christmas dresses 2 for me and 2 for a friend. They were very inexpensive so my expectations were low. But, what I received was absolutely garbage. One of the dresses was completely different from the picture. And the quality was that of a dollar store tablecloth. I am not sending them back because I don’t need anymore of a headache and I heard they are difficult. Learned a lesson and will never order from them again. Honestly they should be ashamed to sell such a cheesy product. Buyer beware this company sucks.”

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Posted 5 years ago

“Super sloooooooow shipping.”

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Posted 5 years ago

“Love the out fits. Buyer protection is a joke. Pay for my order $40.70, only refind me $39.97. Shipping the item cost me $16.10. So at the end I only get $23.97. This is ridiculus. The items was to big. Size chart is wrong. I was planing to buy something else from you guys, I guess I will not. So at the end end out with less what I pay and no merchandise. I will not recomend you guys to no one.”

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Posted 5 years ago

“Crooks! No returns! Insulting customer service. All of their clothing is for little tiny people no matter what size ordered. Their pictures look good but in reality they sell trash.”

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Posted 5 years ago

“They sent me the wrong item. Didn't want to refund my money and is taking over a week to refund. Also, item is shitty quality.”

Helpful Report

Posted 5 years ago

“I don’t believe this is a legitimate company. The processing time was so long I began to wonder if my order would ever arrive, even though I requested expedited shipping. I got a different answer every time I talked to someone. The first time they told me my order was delayed because one of the items was out of stock. The second time I called, supposedly that item was in but a different item was out of stock. I tried live chat, email, and telephone. The representatives were never able to tell me anything about the status of my order other than that “it’s about to be shipped.” When I asked to speak to a supervisor, I was told that all of their bosses were on a business trip. All of them! All at the same time! After nearly a month I called to completely cancel my order and was given a runaround about how I would have to call back after 24 hours to cancel. It remains to be seen whether I’ll actually get my money back. Cute clothing pics but such a disappointment.”

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Posted 5 years ago

“Didn't receive my item. They ignored my messages so I have contacted PayPal for a refund Avoid this company”

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Posted 5 years ago

“I’ve had the same as many people here. Ordered a dress, total £109.24 spent, Thought it had to be decent at that price. Ordered my normal size.... dress came and it was too big. Since then I’ve had to buy another dress and been going back and forward trying to return the dress, offered 10 quid compensation! Bit of an insult! Bought a dress for 90 from Next and it’s so much better quality wish I did that in the first place. Terrible terrible service, they clearly don’t want to give you the money back, I’ve now turned to my credit card company to see if they can help in anyway.”

Helpful Report

Posted 5 years ago

“I ordered three items and paid for expedited shipping. 2 items arrived late. Then I received an email that I could wait, choose another item, or request a refund. After requesting 3 different items that were all out of stock (including one that was new with an in stock availability, as they suggested) I am waiting for a refund.”

Helpful Report

Posted 5 years ago

“never order and poor customer service”

Helpful Report

Posted 5 years ago

“cheating and poor customer service”

Helpful Report

Posted 5 years ago

“Want to get crazy rich.....offer junk online with virtually no refunds. My dollar store has better stuff!”

Helpful Report

Posted 5 years ago

“Only down side is that one of the items I ordered went out of stock and I had to inquire about it myself. The other item I ordered came in a reasonable time. The quality was better than expected. Walmart grade material. I got lots of compliments on the stuffed cat hoodie when I wore it to work. I questioned why my second item was not shipped yet they said it was out of stock. I asked for a refund and they gave me one. Every reply was within 24 hours and I got my refun within 24 hours of requesting it. Make sure to order 2 sizes up though. I’m a small/medium depending on the place and I ordered size XL and it fit.”

Helpful Report

Posted 5 years ago

“I have ordered three times and items all arrived when they said they would. Sizes spot on but you have to measure yourself. Quality is maybe not as good as it shows in the pictures but it is comparable quality I would say for the price paid. I live in the North of Scotlans and they still delivered 😁”

Helpful Report

Posted 5 years ago

“IT IS A SCAM! I PAID FOR 3 ITENS THEY SENT ME JUST 2 AFTER A LONG TIME.... THEY STILL MONEY! DO NOT BUY WITH THEM I BOUGHT 2 ITENS THEY SPEND A LONG TIME TO SEND ALSO I PAID FOR 3 ITENS THEY SENT ME JUST 2! THEY STILL MONEY! THEY OWE ME MORE THAN 30 DOLLARS!”

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Posted 5 years ago

“Please do not order from this company - it is a total scam, you are unable to return anything for a refund. I don’t know how they are allowed to keep operating - AVOID, AVOID, AVOID!!!”

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Posted 5 years ago

“I bought a nice looking shirt and because I wear a large I got the largest size available which was a 3x. I thought this would fit.I received it and when I finally tried it on it was smaller than a medium. What a drag. I will never buy online again. This place a rep-off!!!”

Helpful Report

Posted 5 years ago

“It's absurd! They are absurd! One, they mess up on my order, and then they say that they can only return half of the money because the rest was shipping charge. BS! The display price of my item was $25.99, not $16.92! The total charge with the shipping was $30.58. What does that say? That the shipping charge was DEFINITELY NOT $14! Money on tress for me, I gotta earn it! And I save tremendously, so when I bought something I liked, my heart was clenching about trusting them or not. Guess not.”

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Posted 5 years ago

“I am disappointed in never receiving my item and simply being told it would take an extended period of time due to international shipping. Mind you, it had already been several months since I had placed this order. Would not recommend.”

Helpful Report

Posted 5 years ago

DressLily is rated 1.3 based on 424 reviews