DressLily Reviews

Name: DressLily
Rating: 1.33

1.3 Rating 422 Reviews

8 %

of reviewers recommend DressLily

Company Reviews

Metrics

1.3

Based on 422 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DressLily 1 star review on 15th September 2020

Victoria Bilton

DressLily 4 star review on 12th September 2020

Parkash

DressLily 1 star review on 23rd May 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dishonest. Scam. I attempted to resolve this matter with the seller, DressLily, but the seller refused to refund the full amount of the product (a defective shirt that was labeled Large but was a Small) and was returned to them and is in their possession. I returned the product on January 2nd 2019, and the seller did not refund me for the item. After three months of not receiving a refund, I contacted the seller, whereupon the seller stated that they never received the item. By chance, I happened to find the tracking number and the date that it was delivered to the Seller's Warehouse in Rancho Cucamonga California. To this day, March 17, 2019 and after multiple messages, DressLily has not refunded me the full amount for the defective shirt which they have. They offered me a small amount of refund which I rejected, and they have not fulfilled honest business practices by honoring a refund for a defective item. Will never buy from them again and hope that no one else buys from them.”

Helpful Report

Posted 5 years ago

“NEVER EVER Order from these people unless you are DESPERATE for an item only THEY sell, otherwise get it ELSEWHERE and pay more!!! I ordered a sweater for my husband to wear on Valentines day.... I ordered it almost TWO weeks before AND PAID $10 EXTRA to get it ON TIME!! Tracking # provided NEVER WORKED, you can only "complain" via EMAIL and even then they only respond with a LINK TO TRACK THAT DOES NOT WORK!!!!! They could care less that you PAID THEM and have no intentions on refunding you!! I asked for AT LEAST the refund on what I paid EXTRA for, for the shipping and was told I can "email" my complaint. The actual product was OK....Not as good as it appeared to be via their ADVERTISEMENT, but overall they will NEVER get a PENNY of my money for ANYTHING EVER!!!”

Helpful Report

Posted 5 years ago

“I will never from here again I bought a baby shark it was poorly made the voice box inside floats around which makes hard to find to push it for the music when you do find it it’s not even the baby shark song and it’s not in English!!! They have no receipt in package for return nothing just put in a mail bag and sent!!”

Helpful Report

Posted 5 years ago

“Poor communication - placed an order in December and still haven't received (March). When I got in touch was given a Facebook bot and the issue still hasn't been resolved.”

Helpful Report

Posted 5 years ago

“Buyer be aware- Very unreliable company - bought a wireless phone charger from November 2018 - As of now (March 1st 2019) it has never arrived. I emailed the Dresslilly after maximum time of 35 days and they replied at it could take more time. I requested and estimated time. They never responded. After several attempts the response from Dresslilly was that I did not purchase a tracking number during the checkout. I am an online buyer and have not dealt with a company with such a poor customer service. They have lost a good customer. Sonny”

Helpful Report

Posted 5 years ago

“Recently I was contacted by DressLily to ask me to review my recent shopping experience on certain websites. This is a pretty standard thing for companies to do, IME, but DressLily not only offered me a $10 credit for my review, they also tried to find out what I was going to say before they would give me the links to the review sites. The overall impression given is that they are trying to bribe customers to leave good reviews, while attempting to head off bad reviews before they are posted. This is incredibly shady, and leads me to believe that any positive reviews of DressLily cannot be trusted! My actual experience buying from DressLily was not good. On the date that my package was supposed to arrive, they hadn't even shipped it yet. Customer service tried to blame FedEx, but somehow my package arrived at FedEx the day AFTER I complained. When my product arrived, despite being described as a "sweater," it was actually a cheap, thin cotton top that was only textured to give the appearance of a sweater. I didn't bother to return it since I'd already had a bad experience with their customer service, and I would have simply never done business with DressLily again until they decided to try to buy a good review from me.”

Helpful Report

Posted 5 years ago

“If I could give this company less than one star I would! Do NOT Waste Your Time! They do not give refunds and I have tried several times to contact by phone 18888300888 and the phone hangs up automatically. smh”

Helpful Report

Posted 5 years ago

“Purchased a jacket that looked nice on their site. I received Jacket and put in a closet forgot about it for over a month. I found the package opened it and it was a ugly garment that only slightly resembled the online picture. It was very cheaply made. Customer service would not accept a return only to offer a 10 percent discount which i will never use. This is unheard of in todays times when you can send things back and forth if you dont like. REAL BAD BUSINESS”

Helpful Report

Posted 5 years ago

“I ordered a wig and it was never received. It was returned to their shop and they issued a credit to my wallet on my account. I used the credit to order the same product and paid for expedited shipping of 3 to 5 days. Here it is 10 days after my second order and it has not even been shipped or processed. I will never purchase anything from this company again.”

Helpful Report

Posted 5 years ago

“I see a lot of bad reviews on this company and it had me a little worried for a moment. I bought the roses in the lighted vase and because of what people said I was prepared for the worst. However the best thing happened, they showed up and all is right with this order. I'm not saying they are perfect but I am saying have faith in the company. The roses are really cool judging by the smiles on my loved ones faces. Great job Dresslilly and a big THANK YOU.”

Helpful Report

Posted 5 years ago

“they… I ordered four tops from Dresslily they were rosegal brand. I measured myself prior to placing the order to be sure I was ordering the correct fit. Upon receipt the products they were poorly made and very large in certain areas and super tight in other areas on all three pieces. The fourth has still yet to arrive. They do not have the sizing correct nor are their descriptions and reviews accurate. I honestly think they are scammers...Falsifying information to make you think your getting a quality product at affordable price. They will not return or exchange anything they require photographs and if your photographs are not sufficient to them they will blatently deny the return. The worst part is I can't use the clothes and I couldn't even give them away if I wanted to either because they are so horribly made. Save yourself the headache, stress and money. Don't order from them. Such a huge disappointment!”

Helpful Report

Posted 5 years ago

“Order a gift for Christmas on Dec. 7th, just arrived on Feb. 16th. Sent multiple emails, only automated responses. No refund was offered, but it should be.”

Helpful Report

Posted 5 years ago

“To anyone ever thinking of ordering anything through dresslily.com don't it's a scammer company. I ordered through them a month ago and my package got "lost in the mail" due to them sending it to the wrong zipcode. I was informed through usps that my package was being returned to sender due to incomplete address, I contacted the company to receive a refund because I will not be receiving my package I paid $40 dollars and they're offering me a $16 dollar refund after lots of me pestering and arguing with them.”

Helpful Report

Posted 5 years ago

“The worst, tracking came fast, was very excited to get the product fast. Don't expect to get your product fast. Very slow”

Helpful Report

Posted 5 years ago

“took months to arrive. Quality bad! do NOT buy!”

Helpful Report

Posted 5 years ago

“I ordered a parka jacket, maxi dress and 2 night lights. None were as pictured. The dress is see thru nasty fabric, the jacket zipper is broke and much smaller then me (despite I did follow the size chart and added 1 size), and the night lights require an adapter (they did include) which makes them stick out several inches from the outlet (looks ridiculous). They want pictures and a lot of corresponding to get a return okay issued. I think I'll just dispute the transaction through my bank. I encourage all to do the same.”

Helpful Report

Posted 5 years ago

“Worst Customer Service EVER!!!! Cheaply Made clothes I needed the 2 items for a party and ordered them from Dresslily with express shipping. When there was no change in my order for 2 days, I contacted them using Facebook. I sent the following message "Hello, I am inquiring about my order (#L180**************). I ordered on Sept 9 and it still says processing on your website. I need the outfit for Sunday, Sept 16. I chose 3 to 5-day shipping and I would like to know if I will receive this order by Sunday." I received this message from Dresslily "L180************** We are processing your order. Due to popular demand, the item 233349703 * 1 , Corset Coat is currently out of stock. We would like to offer you the follow options to resolve this issue: 1: Wait a little longer for the item to become available. We expect to have this item back in stock around 7 to 14 days. 2: Exchange the out of stock item for another item. Please inform us of which option you would like to choose. Thanks for your patience" I responded with this message “Please cancel the entire order. If I can't get the coat by Sunday, then I don't need the pants or the coat. Plus, the pants are on sale for a cheaper price now.” Of course Dresslily replies with "L1809092156396464 Are you sure that you want a refund ? We have a lot of gorgeous items available. Why not choose one of them instead as replacement ? Think twice 🙂" How pathetic is this company that they would respond with this statement instead of just refunding my money like I asked? They took the money out of my account and did not refund my money. I find their attempt at humor pathetic and the fact they didn't cancel my order dishonest. Dealing with this company was more than an inconvenience. I found they are untrustworthy and don't deserve to be in business. I did not get the product on time and they refused a refund. Do NOT do business with this company if you need your items in a timely manner. The items finally showed up Sept 30. Dresslily refused to send a shipping label for a return and refused to respond to my attempts to reach them. The items are thin and cheaply made and not worth the money Dresslily ripped me off for. Do not do business with this company.”

Helpful Report

Posted 5 years ago

“I was conned into making a purchase when their site popped up on Pinterest. I received one item I ordered. It was cheap and poorly made. The second item never came and when I inquired after 2 weeks past delivery date was told that item was out of stock and would never be back in?! I asked for a refund twice and was told I should get it within a few days...a week later and no refund...”

Helpful Report

Posted 5 years ago

“Never, Never, Again will I shop at Dresslily! Clothes don't look like on website Sizing information is all wrong Forget trying return or get an actual person by email or phone I paid for faster shipping, only received partial order My credit card company refunded my $$ because I've been a customer for a long time. Thank God, because these people wouldn't give me return/refund information!”

Helpful Report

Posted 5 years ago

“I'm only giving them 1 star because I have to chose a star to leave a review. One of the WORST experiences EVER! Terrible customer service, call the phone number and it just goes to a busy signal for weeks. Then finally get thru to the returns line and they can't give an address to ship back to. REALLY? Ordered two items for Christmas, 11 days before, and it arrived Jan. 2nd. I've sent dozens of communications and the replies are always the same asking for information that was already provided in the prior emails and repeated in the email they were replying to. DO NOT EVER PURCHASE ANYTHING FROM DRESSLILY! Unless you are 100% confident that it is something you want.”

Helpful Report

Posted 5 years ago

DressLily is rated 1.3 based on 422 reviews