“Hi I attended the Tralee Store today and met with a girl called Shauna Dowling. I was looking for a boys jumper, they didn't have it in their store. She went to check the Horan centre store and it wasn't there so she rang the Killarney store for me and they are holding it for me. Honestly I have never met a staff member that was so helpful and friendly.”
“I love the quality of the clothing in dunnes only issue is that the staff in mullingar dunnes needs a personalty course they are all so serious and never smiles very unapproachable except for one who always has time to talk and very helpful her name is rina always has a welcome smile it puts me off going shopping”
“I love the quality of the clothing in dunnes only issue is that the staff in mullingar dunnes needs a personalty course they are all so serious and never smiles very unapproachable except for one who always has time to talk and very helpful her name is rina always has a welcome smile it puts me off going shopping”
“I made several purchases online with Dunnes Stores and I have to say I am very impressed- items arrived quickly, well packaged and correct- anything that needed to be returned was refunded promptly. There are no free returns by post or courier but that is not surprising, I used the An Post returns service and was pleasantly surprised that it was collected from my home- much easier than going to the post office. You can of course return items to your nearest store free of charge but due to the ongoing situation with COVID-19 I prefer to avoid people.
The only issue I had was the massive discrepancy on sizes between their regular range and the Savida range, a ladies xxl in the regular range fits a generous size 22-24 but the Savida xxl would be at most an 18-20 if you are lucky.
Us larger ladies like stylish colourful things too!
Have to say will definitely buy online again.”
“Items arrived broken and all wet due to damage to packaging.
Very disappointed
Would not buy from them again.
Offered I send them back for free but could not replace them as no longer in stock.
Box was destroyed and binned immediately and needed them (reason they were bought) .
Overall terrible experience with them”
“In a time when small and medium businesses have followed government guidelines and closed their stores and their click and collect, turning away profits and some may never reopen their doors. Dunnes think they are above the rules and are cashing in on the misfortune of SME businesses and the many many people who have died / suffered - just to increase their profit on whats already been a bumper year for them.
Sad to see. As someone who likes to support Irish companies but Dunnes have proven they don't respect those that have given up so much to stay at home and prevent the Spread of Covid. I for one will be taking my weekly shop else where - We need to speak with our wallets since they haven't listened to the government, the peoples will, or the legislation.”
“Order was placed and payed when 5 items were still in stock
The day after, I received a mail stating that the order was cancelled because out of stock.
On top of that, the money would be refunded between 5 and 7 days.
This lead me to think they push the customer to pay for order knowing they will have to cancel, and invest the due money during the time of the refund.
"“Better Value” to its customers, the people of Ireland." ... Better value for who ? Dunnes Store : yes !
Thank you very much
Awful service.”
“I placed an order with Dunnes online. They left me short one item which was part of a set. I was told to return items with DPD or bring them to a store for a refund, that it was safe to do so during level 5 lockdown. I sent them back with DPD. After Items were returned, they ignored my many email requests for my refund. Dunnes only answered me weeks later when I raised a dispute via PayPal. Dunnes asked me to close the dispute so they could refund me. Paypal advised not, as I would lose my protection. Basically, Dunnes mucked up my order and ignored several emails until I took it a step further and they had no choice. No apology and Paypal gave me the refund in my favor. I see this kind of thing happens a lot with Dunnes. Customer service there is ridiculous. Jawdropping tbh.”
“I shop in Blanchardstown. Since the revamp in the store and the new shopping trolleys are a problem. For the past 3 weeks everytime I shop I cant get the 2 Euro back from the trolley. Either the trolley returns are jammed up or trolleys from other shops are blocking Dunnes trolley return sections.This means I have to leave 2 Euro behind every week.Im an old age pensioner and think this should be looked into.I know I will be .”
“I moved over from Tesco to Dunnes because of the €10 off vouchers on your next shop. However there is a little sticking point that really annoys me. I shop at The Marshes in Dundalk. Twice now I gave the cashier my parking ticket to put through the scanner, and was told that I have to go up to the counters further up, as their tills scanner didn't work. The tills I went to were # 1 and # 2, but I had to go up to tills #10 or # 11 , and que up a 2nd time for my parking ticket to be scanned. Why can't tills #1 and 2 get the scanner fixed, so I don't have que twice.”
“Ladies in the store went over and above to help me get the items I needed while my 4 year old decided to have a tantrum.... I would go back just because of the customer service”
