DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,874 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 1,874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well folks where do I start. I took the day off work on Friday after receiving a txt message early Friday morning from dx to say my parcel would be delivered by Mark between 13.17 and 15.17 on Friday and at 13.38 I received a txt message to say dx tried to deliver my parcel but no one was home and that he left a card guess what folks yes that's right no card to be found anywhere and no dx courier on my camera trying to deliver my parcel at any point that day so yes another little bullshitter that saw it was a flat and didn't want to walk upstairs and this is the second time dx have meant to deliver a parcel and the other parcel was the same they said no one was home when I was in all day again so anything g I am going to buy from now on I will be asking who the courier is and if they say dx then they will lose a sale. AVOID AVOID AVOID AVOID.this company is like covid should be avoided at any cost.”

Helpful Report

Posted 3 months ago

“I am still waiting for a delivery. I have been told 3 times they attempted to deliver but i wasnt in. The first time i thought maybe i was busy and didnt notice them knocking. But they didnt leave a card so i dont think this was the case. But the following 2 times i waited in, made sure i could not miss the knock. The third time i was doing some work in my hall right next to the front door. No one came, and all i got was an automated text to say "sorry you were not in when we tried to deliver". I tried calling but the automated system just tells you to go online and book a redelivery. And i sent a complaint via the online form. Which led to me getting an automated email saying "sorry you were not in when we tried to deliver". They are absolutely diabolical. If you are a company using their services please be aware that customers will give up using you as its impossible to get items delivered without driving customers nuts.”

Helpful Report

Posted 3 months ago

“What went wrong??? …. Everything that’s what…. three separate delivery dates and not one attempt on any of them absolutely awful company…. If you ever order anything and you see dx freight as the courier just ask for a refund because you will be lucky if they deliver”

Helpful Report

Posted 3 months ago

“I have not used your company but was followed in Stowmarket by one of your vans. It was so close I was a bit scared. He also hooted at me for no reason at all that I could ascertain. We then went into separate lanes at the Station Approach junction. He was behind two cars and when the lights changed. The cars pulled away and he didn’t move for quite awhile. He may have been unwell, but whatever the reason his driving was unsafe. Your company reputation is at risk. I did not record the reg no. as I was concentrating on my driving, but you can’t have had that many drivers at that location today at 12.30. Please take this seriously. An accident may be caused by this driver.”

Helpful Report

Posted 3 months ago

“They recon they called today.they put on tracking they have left a calling card.i am afraid that's a lie.no calling card in my door.a rubbish delivery firm.lie about calling card.or did they not come.no time slot.they can't leave where I have said I want it leaving.where post man and all other delivers have gone .no problems.people work.cant lose money or should be expected too .all day.”

Helpful Report

Posted 3 months ago

“What went right?? 1st time using this company. 91 minutes on chat box. No delivery attempts made though chat disagreed. Offered the option to go collect from their office. I paid for delivery not click and collect. Driver in unreachable. Lady chat unable to resolve my request to deliver to my door. Unacceptable. Unprofessional. Disappointed I didn't read reviews before I ordered,but didn't know who courier partner was until email re delivery. Avoid this company if you don't have time to spend chasing your package. No option for 0 star's. Never again.”

Helpful Report

Posted 3 months ago

“5 days straight I wait at home for an important piece of equipment. Received text saying it will be her at certain time. Close to the time I received a text saying they can’t deliver today. Imagine! You can’t call and speak to a human. I recommend not using this company if you have awareness that they will be delivering your package. AVOID AT ALL COST!!”

Helpful Report

Posted 3 months ago

“I was in, however the driver did not wait at the door. Dumped parcel on doorstep, but according to the tracking, left in a safe place! Not safe if I wasn't at home! Awful”

Helpful Report

Posted 3 months ago

“plain rubbish”

Helpful Report

Posted 3 months ago

“also underperformed outside of the DX Cust;;omer Ser vice (8O5 41O 56O''O PHo'ne Numb ;er' Western market; particularly, it sold poorly in Japan due to its large console size and an overabundance of games marketed towards American audiences instead of Japanese-developed titles.[ ] Production of the system was discontinued starting in The Xbox was the first in an ongoing brand of video game consoles developed by Microsoft, with a successor”

Helpful Report

Posted 3 months ago

“frustrating guys , couldn’t cash out and that was so bad , I got help from supreme they are the best when it come to recovering lost funds they make me happy and get back $135,688 from those scammers 𝐂𝐨𝐧𝐭𝐚𝐜𝐭—- 𝐒𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲.𝐨𝐫𝐠 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩-‪+𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐‑𝟎𝟕𝟏𝟒‬”

Helpful Report

Posted 3 months ago

“Parcel delivered to wrong address, delivered to Number 1 instead of my house which is Number 4. Considering there are only 6 house in a row can't see how you can make that mistake. Delivery notification said it had been received by occupier which was not true as there was nobody at home at the property they delivered to and parcel was left on the door step. There where no photos in delivery notification and there was no answer when trying to phone DX I had to contact the sender who managed to send me photos of where it had been delivered to. I sent an email to DX delivery and received a reply 4 days later. I don't think DX care about the customer at all wouldn't use them again and if any company where going to send me goods by DX I would tell them not to bother and cancel the order”

Helpful Report

Posted 3 months ago

“Hard to Believe there is a worst carrier than Evri, but DX is , do not use them, the drivers lie, or are completely incompetent do not use.,”

Helpful Report

Posted 3 months ago

“Wouldn’t even give it one star. Have waited in for 2 days straight for my blinds which still haven’t arrived, in spite of speaking to the depot and online agents. Appalling.”

Helpful Report

Posted 3 months ago

“the cultures of the West entered a DX CUstOM;er SERv'i ce 8O5*41O56OO'' DX Phon;e NUMbE;R 8O5*41O56OO'' period of decline, accompanied by an assimilation into the other peoples with whom they had maintained connections. As a result, the Tlatilco culture emerged in the Valley of Mexico, and the Olmec culture in the Gulf. Tlatilco was one of the principal Mesoamerican population centers of this period. Its people were adept at harnessing the natural resources of Lake Texcoco and at cultivating maize. Some authors posit that Tlatilco was founded and inhabited by the ancestors of today's Otomi people.”

Helpful Report

Posted 3 months ago

“Ordered flooring, sent it to the wrong address with the wrong surname even though this info was correct with the flooring supplier. Now dx are saying it's went missing and they're starting a fraud and theft investigation. So I'm £400 out of pocket, and had to fork out extra for replacement flooring, and the flooring supplier aren't refunding until dx return the product or the fraud and theft investigation is complete. Absolutely useless and won't be dealing with either of the 2 companies ever again.”

Helpful Report

Posted 3 months ago

“Delivered on time and intact”

Helpful Report

Posted 3 months ago

“They did not deliver my passport from US Embassy in London on time. For the second time, not even attempt but reported saying called me! I have waiting them whole day. Don't waste your money to pay for this service when doing US Visa in London”

Helpful Report

Posted 3 months ago

“Worst company ever! They held my packages, including my passport from BLS, causing me to miss my flight. I do not recommend them at all!”

Helpful Report

Posted 3 months ago

“Overnight delivery for delivery on Tuesday. It has been in Aberdeen since Tuesday Morning and should have been delivered Tuesday afternoon. It is now Thursday 1500 and it is still in the Aberdeen Depot. However 1 box from the company that was small was delivered a day late (It was unsealed and squashed,) but as the main box is bigger they are too lazy to get it out on a van. When calling customer services i was advised it would be delivered Wednesday afternoon if any of the drivers returned that day. (But the drivers are lazy and deliberately do not return to collect more deliveries.) The woman said if not Wednesday evening it would be first thing Thursday morning. As i said it is 1500 on Thursday and it shows it was scanned at 0340 this morning in Aberdeen again and should have been put out for delivery. But due to it being a half metre box (54v Sliding mitre saw) again too lazy to put it in a van. Due to this delivery company i have now ordered my other tools from a different company who does not use the 3 companies attached with DX as they are clearly employing people that are lazy, have too many deliveries for them, So not enough drivers either. An overnight delivery has been 3 days and im still waiting. I cannot recommend them due to lack of employees, ridiculous delivery time and complete lack of laziness within their work structure.”

Helpful Report

Posted 3 months ago

DX is rated 1.2 based on 1,874 reviews