DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,882 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 1,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm pasting this here because Trust Pilot is FAKE and fixed on reviews. After writing a negative they swamp with fake positives to hide it so here: Absolute clown company. Heres the fundamentals of how to operate a courier company: Pick up from A , take to B That is it! These morons think that a postcode will do ,i kid you not one of these brain dead knuckle dragging morong put my delivery in a bush 10 meters away from the house!! i only noticed after chasing it up i went out and noticed some boxes thrown in the bush. Then after complaining the following delivery the driver got violent (all on camera) and for 10 months after every single next day delivery either vanishes or takes a week to arrive. They are utterly moronic,i dont know how they are even still in business. DO NOT USE THIS BUNCH OF BRAIN DEAD MORONS. A to B...its as simple as that...but they FAIL.”

Helpful Report

Posted 3 years ago

“The WORST courrier company in the UK! Everytime they are meant to deliver they send a text mentioning the time slot. They always text ONE minute after the time slot saying they've missed me. Or "we couldn't find your adress". They never attempt delivery on the first occasion. Try and avoid at all costs.”

Helpful Report

Posted 3 years ago

“Terrible. I had paid extra for the safe delivery of an urgent document, I stayed home all day for the parcel and received an email at 6 pm saying 'sorry we attempted delivery but no one was home and to reschedule for delivery. The next delivery date was two days away! This was urgent. There is a phone number but you can only speak to a bot. You can only communicate by email. DON'T USE THIS COMPANY.”

Helpful Report

Posted 3 years ago

“Don't use DX to courier anything fragile. Had a parcel 'returned to sender' it was completely battered and looked like it had been sat on. It had obviously been dropped and everything was in pieces. They would not compensate saying the packaging was not good enough - no amount of packaging would have stopped that damage. Will never use again.”

Helpful Report

Posted 3 years ago

“Where do I start, they said the supplier hadn’t delivered them anything so back and forth until they admitted they had the parcel. Then they said they were going to call on a number ending 162, no call. On the day of delivery they told me it was out for delivery so took an emergency days holiday and it arrived around 6pm. Delivery driver sat in the van on a call, so I opened the gates and pottered round the garden for 10 mins whilst he finished, he then dropped the back of the van but didn’t use the tail lift, and picked up the over large - over weight package of a SHED with no truck, I asked where his truck was and he just stared at me and dropped the parcel in the garden and walked away. Worst case of H&S I’ve ever seen, he lifted this large package from height and was clearly struggling. I couldn’t even move it to go on a truck that is how heavy it was. No call or text to say on the way or a timescale. Package was sent on 14th arrived on 17th .”

Helpful Report

Posted 3 years ago

“The delivery never came before the time committed by the Dx courier. The delivery contained live marine fishes. The driver very Cooley just scanned the item before few minutes in his system and I received as saying delivered the item and received by me. Contacted the customer service of DX no use rubbish and utter waste. Didn’t get my order have to get back to my shipper to deal it with”

Helpful Report

Posted 3 years ago

“Went through process of sorting redelivery, got to point where it says " we can delivery your parcel on the 14th please say accept" so accepted, then voice says sorry we cannot deliver on.that date , then I was cut off , 2x !!!”

Helpful Report

Posted 3 years ago

“One of the worst carriers we have had dealings with , support is poor , deliveries not good at all , had an agreement to collect 4pm each day and every day try to collect from 1pm onwards .”

Helpful Report

Posted 3 years ago

“Probably have now taken over from Hermes as the worst possible carrier I get several emails that all contradict each other DELIVERY DATES ARE RARELY MET VELUX have made a massive mistake switching over to DX”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY!!! Was waiting for 2 parcels which where due for delivery on the Wednesday. But on the Wednesday nothing was delivered. Then I received a text saying they will both be delivered on Thursday due to delays. But only 1 parcel turned up. and received another text saying the 2nd parcel will be delivered on the Friday. On Friday nothing turned up, so I had to drive a 1 hour journey just to collect my parcel. When I arrived at the Huntingdon delivery station, they bought me out my parcel which was out of the damaged box. The lady stated that she was not being funny but the parcel was not packaged well. So if I did not collect the parcel would I ever received it?? This company has been really unprofessional and have had a really bad experience with them. So I would not recommend anyone to use this company.”

Helpful Report

Posted 3 years ago

“Changed delivery date of item at the last minute so that it was late, and then contacted me to say they had ‘attempted delivery’ but were ‘unsuccessful’, but I live in a building with 24 hour reception/security to take parcels. I spoke to someone on the Live Chat feature who was rude and unhelpful, and delivery was re-scheduled for the next day. They didn’t show up, and I’m still waiting on the parcel even though it is now too late for the purpose the item was intended for.”

Helpful Report

Posted 3 years ago

“I got an email and text to say it would be delivered today, even a 3 hour time slot, but guess what? No show, what a joke. Booked a day off, for what? Can't even track it, it just says out for delivery!!! Delivery to where, what's the point! If your not going to have driver (tracking) location. Tracking is useless. Parcel has been sent by wickes! Parcel has been received by DX dodgy gits. "What's the point knowing this Mumbo jumbo" and it's not the first time. I use to Work for Royal mail for nearly 2 decades and it seems DX have been given a kiss on their backside by the Goverment and they cherry pick all of Royal mails easy to deliver mail and parcels. Even when you receive letters by DX you see the date on the letter and it's been delivered a month after. What a joke, it's obvious there is some back hand incentive for companies to use a pathetic, rubbish, waste of space company like this. A one legged dog delivering in the North pole, could deliver faster mail to Santa than them....”

Helpful Report

Posted 3 years ago

“Sent my package to the wrong depot and didn't correct there error”

Helpful Report

Posted 3 years ago

“Despite a text 2 days before to confirm the day, plus a text the evening before and email to confirm the 2 hour slot of of 2:50 to 4:50pm we received a call at 11am on the day to say deliver could not be made due to an issue at one of their depots and could not deliver for a further 5 days! Dreadful customer service, no help and seemed unconcerned about the delay. The delivery was of a pond and being led to believe delivery was confirmed we had dug out old pond and had fish in a temporary location. In addition, took a day of work especially for delivery. If I have a choice I will never use or recommend DX.”

Helpful Report

Posted 3 years ago

“damage my order had to be sent back”

Helpful Report

Posted 3 years ago

“Waited all day for delivery. Now 45 minutes after latest delivery estimate... Will email b&q about this and a days holiday wasted...”

Helpful Report

Posted 3 years ago

“It’s DX, what else do you expect?!”

Helpful Report

Posted 3 years ago

“I am usually someone who does complain but will give credit where credit is due. Could not fault the service today. Had my email last night that they will deliver today. had my phone message this morning stating a time between delivery slot and with a reference to track. Parcels arrived perfect and to the door with a well-mannered driver. I do live in Lincolnshire, so maybe the service is better in this area, I dont know, all I know is it was a good service today - Thank you DX”

Helpful Report

Posted 3 years ago

“Collection arranged for today. Remained in all day and they never arrived. I chased it and was told the driver arrived. I disagreed Only to be told the driver thought it was a delivery not a collection and he did not have a package in his van for this address. Did he not think to ring the office and query - clearly not paid to think. Supposed to now collect later - now 8pm and nothing. Do not use this company.”

Helpful Report

Posted 3 years ago

“No goods, apparently left with a neighbour who's dead and buried ! AVOID, AVOID, AVOID !!!”

Helpful Report

Posted 3 years ago

DX is rated 1.2 based on 1,882 reviews