DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,874 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They managed to lose two 3m long metal poles, then failed to deliver the replacements that the vendor sent via a next day service. Useless!”

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Posted 1 month ago

“Twice the DX courier has gone to the wrong address and then claimed I wasn’t in to receive the delivery. I eventually managed to contact the company after the first delivery and arranged for the delivery to be made today (Saturday). Unsurprisingly the courier failed to find the address again. I’ve tried the chat but it’s timed out 3 times. I thought Evri were bad but DX are worse.”

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Posted 1 month ago

“These cretins wasted four consecutive days of my life by lying in their notification to deliver. Each day they failed to show. On the fourth day I told the company I had ordered from I was not going at accept delivery and told them to reverse the order, which they did. Next day I received a further notification that delivery was due that day! This was followed by a ‘we attempted delivery today’ notification - a blatant lie as I was in all day - and ‘we left a calling card’ Another lie! They have the audacity to proclaim they are the preferred delivery courier for the company I purchased from, a company I have used in good faith for years. I shall be informing them of how much these incompetent, lying morons are damaging their good reputation with their nonexistent and dishonest service.”

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Posted 1 month ago

“Delivered a day late- which I could understand if anyone bothered to communicate which DX didn’t. They then delivered and dumped parcel just in stair way door- not at my door. And practically ran back to van to leave. Not impressed”

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Posted 1 month ago

“Worst company ever. Driver phones for instructions then never gets out of his van. Says he left a card.. he did not, nor did he answer his phone. As soon as we went out he drove off. Absolutely useless. Rang them and on hold. Not responded to email. Just how do you get any work when you are this useless?”

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Posted 1 month ago

“Horrendous company can't get hold of them to ask them to leave with a neighbour and you try and ring them it's all automated for a resend. Said they have tried to delivery twice been in all day have told H Samuel to get the item sent back and issue a refund if I could I wouldn't even give them one star!!”

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Posted 1 month ago

“They don't deliver next day. No updates and poor service!!”

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Posted 1 month ago

“Delayed delivery!”

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Posted 1 month ago

“Not delivered next day delivery”

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Posted 1 month ago

“To be fair there were two delivers via DX. First was great, left a note yo ask if they could leave neighbour & they did. Thought great. Second delivery was for today. Got a message to say, sorry we missed you, we've left a card. Um no they didn't, no card & no delivery & I was in all day because I was expecting a couple of deliveries plus i have a dog who barks. But the worse part is the appalling customer. First uou can't sowzk to anyone . You can use Xpert to contact, but no idea on response time. The contact number is now only automated for rescheduling a delivery, and the Live Chat is useless 65 mins for a response & you can't leave the screen or it curs off your call. Absolutely awful customer support, didn't think anyone could bring worse than Evri but DX have managed it. Have fed back to the company I purchased from.”

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Posted 1 month ago

“Worst delivery process in UK. they dint even reach to the customer while delivering.”

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Posted 1 month ago

“Not delivery but put the status Delivered. When try to contact they said it's smash. Will resent for me but they didn't do anything after. Still leave the status "Delivered"”

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Posted 1 month ago

“Very poor service left note for driver you leave parcel in letter box or call me Because I went to pickup my kids from school instead drop it calling me driver left note I missed you .. very poor service DX And when I’m calling company 30 min waiting on call I’m only hearing someone will come to call soon . Never ever used this company .”

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Posted 1 month ago

“I can't believe how bad this country is ordered and it says delivered and it has not been delivered at all tried to phone the company but no luck at all with them at all ,”

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Posted 1 month ago

“Absolutely the worst company ever. 10 days i have been waiting for delivery, they have delivered by order in 3 goes & still missing the vital delivery. In the end the fence company had to send an employee over 100 miles in a car to delivery the item whilst DX continue to mess us around. AVOID !!!!!!”

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Posted 1 month ago

“Terrible company! I never make complaints an this is my first review If i could give less then one star i would! Missed placed parcels an very little you can do about it, caused me a nightmare, i might as well have drove to the shop myself”

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Posted 1 month ago

“Very poor delivery company. Have said that they have tried to deliver and they haven’t. Then customer service told me that he couldn’t get here due to a road closure? I’ve had Amazon, eBay and online deliveries get here no problem at all.”

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Posted 1 month ago

“Absolute joke!! I'm waiting in for a parcel that should have come last week. It seems everyone has the same problem, unreliable tracking and late delivery. I will be updating my supplier so they know not to send parcels with them. £6.95 for next day delivery and 6 days later it still isn't here.”

Helpful Report

Posted 1 month ago

“They said I had missed delivery on Saturday and they had left a card. Not true, I was in and waiting for it. No idea where they attempted to deliver it. Can't get through to speak to anyone on Saturdays. And the bot thing is useless. Decided to go for redelivery today but it's an all day slot. Waited 40 minutes on the phone to speak to someone, just kept saying they couldn't answer my call, keep holding. I did leave messages for them on Saturday explaining how the configuration of the estate I'm on is worked (for today's delivery) No idea if this was passed on to the delivery team. Absolutely terrible communication with this company.”

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Posted 1 month ago

“Do not use!! If your supplier uses DX find a new supplier!! I have been waiting 6 days for an overnight delivery and was told on three separate occasions by Kirsty from head office that the package would be delivered the next day!! Final straw was when I offered to collect the parcel myself from the Haydock depot where it has been for 5 days but was told by Michel in head office it had been sent out on a Saturday delivery and would be delivered before 12pm if not I could collect myself!! Nothing..... So called at depot to find it wasn't even open on a Saturday!! 18th Birthday Present for my son been that he will now miss!! Thanks DX”

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Posted 1 month ago

DX is rated 1.2 based on 1,874 reviews