DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,882 Reviews

5 %

of reviewers recommend DX

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Metrics

1.2

Based on 1,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst delivery service ever! Had a text to say delivery would be between 15.58 and 17.58, didnt show. Tracking info was vague, just said out for delivery? Web chat never works and only means of communication is through Twitter!! Apparently rearranged delivery for the next day, no text received and no delivery. Day 3.... still waiting for my delivery so I'm not being under house arrest anymore and have cancelled my order with the company I ordered from. Awful”

Helpful Report

Posted 2 years ago

“Misleading Tracking Parcel expected Tuesday. Had a 2 hour window between 2-4. Did not turn up, checked tracking after this and it said standard all day, never arrived. Looked at tracking history where it states delivery had been attempted and calling card left. No delivery was attempted and no calling card was left, I was in all day. Apparently is out for delivery today (Wednesday). Poor service. UPDATE: Day 2 Wednesday: waiting for delivery, delivery slot 3:09-5:09. Now past 6pm and no parcel delivered! At 8pm updated tracking saying that they were unable to access address! This is a lie, Unbelievable. I live in a normal street, no restrictions. DAY 3 UPDATE: Delivery slot 16:27-18:27. Been checking the tracking on and off all day to see if the slot was still the same, been the same all day, courier has been in the area all day. At 15:55 checked the tracking and the courier is now 25 miles north of my address. 99% certain I will not be receiving my delivery today. Now time to lodge complaint with courier company and company I have purchased my item from. Terrible service. I have sent a screenshot to company of the tracking and map showing at 16:08 driver was back at the depot where it had started in the morning. No attempt of delivery today.”

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Posted 2 years ago

“They Lie. Waited all day. Then 8.30 PM magical status that they 'tried to deliver, card left'. Neither is true. Package contains Passport and Visa”

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Posted 2 years ago

“Most horrid delivery company I have ever come across”

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Posted 2 years ago

“Dreadful, no tracking information available and still no parcel after 5 days.”

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Posted 2 years ago

“Uncontactable by phone or email or anything.Webchat doesnt seem to work either.Driver didnt attempt to leave parcel with my neighbour when i wasnt in.Why oh why dont u give your customers a 1 hour time slot like DPD?Yor online contact form asks for "Company" as a required field....what does that mean?You cant be contacted if this isnt filled in,it doesnt go through!And still waiting on my parcel btw”

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Posted 2 years ago

“Useless Tracking information!”

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Posted 2 years ago

“Impossible to understand how this company works. The courier didn’t find the property, received an email to contact DX for more information, when I called the number from email - this number is no longer available. Tried to make an enquiry online, no answer…0 star is to much for DX”

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Posted 2 years ago

“Useless. 5 rescheduled deliveries. Then how can you go to Dartford to a residential address, leave a card, and go away, when the address for delivery is at a university in SW15??????????”

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Posted 2 years ago

“Worst delivery company ever . No customer service! Live chat doesn’t work! Avoid to send any parcel with them !”

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Posted 2 years ago

“Driver must be blind or company does not support it's staff with delivery info After 1st failure to deliver I gave them the 3 Words Location so that they couldn't fail on the 2nd attempt. DX are a complete lash up - I can't understane why anyone would give them a delivery contract”

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Posted 2 years ago

“Would like to thank dx for a great services garden shed I bought from bq came today spot on time the drivers mate put it in my garage for me would use this firm again 100per cent thanking you keep the good work up.”

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Posted 2 years ago

“Horrible! They said my parcel will be delivered between 10 to 12 nobody came, than they sent another message saying order haven been delivered, which never happened! Shocking!”

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Posted 2 years ago

“They smashed up £300 of my equipment off to the small claims court we go Avoid them”

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Posted 2 years ago

“The worst disgusting and grap service ever. I bought an item from Amazon. The driver he didn't bother the ring the bell he left me item out side I saw him on camera. Be careful of the rubbish company”

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Posted 2 years ago

“This company does not even deserve 1 star, would give zero if I could 😡 3rd day for delivery now and still no show-paid extra for Saturday delivery as our electrician was booked to come and connect all my appliances on Monday so now I have a whole new kitchen fitted but with no oven so can't cook any food, shame on 'myappliances' for using this appalling company and not doing their research before using these. I will defiantly not order from them again after this. We have taken days off work to wait around for nothing and had a poxy £5 refunded (if that has even arrived back yet) they text to say what day they are to arrive but just don't turn up **Do NOT Use This COMPANY**”

Helpful Report

Posted 2 years ago

“WAITED IN 2 DAYS AND NO DELIVERY. Well I can go out today as it appears this shambles of a Company don't deliver on saturdays unless a premium has been paid - even it appears if the driver has failed to attempt a delivery on Thursday & Friday. No message this morning because they don't deliver on Saturdays so now I have to wait until Monday. Hermes are rated higher than this crew which says it all !! THIS COMPANY HAS LOST IT (In More Than One Way !!) GET A GRIP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!! STOP WASTING MY TIME. For the 2nd morning running I received an email saying my parcel would be delivered today, so for the 2nd day I stayed in all day and guess what, for the 2nd day nothing has arrived. No wonder this shower are rated 58/72 for delivery companies by Trustpilot. Date Time Status Friday 11 Mar 2022 09:03 Item out on delivery vehicle Friday 11 Mar 2022 07:01 Out for delivery today Thursday 10 Mar 2022 21:55 Waiting to go out for delivery Thursday 10 Mar 2022 08:27 Item out on delivery vehicle Thursday 10 Mar 2022 06:51 Out for delivery today Wednesday 09 Mar 2022 19:37 Item received by DX and awaiting route scan (Due for delivery by Thursday 10 Mar 2022) WAITED IN ALL DAY & NO DELIVERY - WASTED DAY. Your Parcel is Out for Delivery Hi there, Your parcel from The Air Ambulance Service is out for delivery with the courier - DX Secure.”

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Posted 2 years ago

“Would give 0 if I could. Astonishingly terrible company. Got a message saying delivery would be between 8am and 6pm, I was home the whole day, then at 4:43pm got a message saying they couldn't deliver because they "couldn't find the property." Tracking info said "insufficient address" which is a blatant lie, and after contacting them via live chat they admitted the address they had on file was correct. Calling the number is useless, because it leads to an automated response that HANGS UP after you give them the tracking number. The live chat is awful as well, they threatened to close the chat twice as it was "inactive," even though I was told to wait while they are "still looking at this and will be with you shortly." Can't believe this company is in business. I didn't even order through them, I ordered off Amazon and somehow the delivery is coming through DX. I would never have chosen them if I had the choice.”

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Posted 2 years ago

“Terrible company who not only fail to deliver but fail further in poor customer service.”

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Posted 2 years ago

“Absolutely diabolical company. Paid for next day delivery on an item from Hobbs. First notification they lied and said they had tried to deliver it (I have security cameras which point 100 yards down my lane, was at home and have three large dogs who make a lot of noise) so I can prove they didn't. Assuming this was to avoid having to pay Hobbs non delivery charges. I then received a text asking to rearrange for the following day, which I did. They didnt deliver, received the usual text, rearranged and this went on for three days. Contacted them by chat and the guy admitted they didn't have any delivery drivers but promised delivery the next day. At 11.50am I received the 'we are unable to deliver' text again. Contacted them on chat and asked where the parcel was, and they tried to blame Hobbs by saying it hadn't been dispatched. Have already spoken to Hobbs four times about this so they are aware of the situation and sent them transcripts of conversations off the chat from DX, admitting they didn't have staff to deliver. Essentially now trying to deny they have it, which is theft a nd is being dealt with as such. Avoid this company like the plague, this is fraud.”

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Posted 2 years ago

DX is rated 1.2 based on 1,882 reviews