DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,874 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failed deliveries, said they had been and the office was closed but on CCTV no sign of DX. No contact from the driver. Completely useless. I'll make sure the parts aren't ordered if they are used again. Poor management.”

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Posted 4 months ago

“Delivery either never shows up or they ring for 1 second and immediately leave without even a card. Saw them do it on the camera as I was going out the door.”

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Posted 4 months ago

“Absolute rubbish. Text re delivery and map displayed. Then map disappeared and no delivery. Same again today but no map and no delivery”

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Posted 4 months ago

“Would give no stars but can't do that on here. DX is the most useless delivery service available. My parcel was out for delivery last Friday between 15:32 and 17:32. Not a chance of that happening when the parcel is in storage in Bristol at 16:14! No explanation, apologies or when to expect my parcel given. Today is the following Monday and yet again I get a message to expect my parcel between 16:00 and 18:00 and low and behold it's in storage in Bristol by 17:00. No attempt or even chance of it getting delivered. When you make and enquiry DX don't even bother to read or respond to it. Useless company, awful service, abysmal customer service and a complete joke. Utter waste of time, try not to use if you can help it.”

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Posted 4 months ago

“Hopeless. 3 day delivery , still not here after 7 days, no way of contacting as they NEVER pick up the phone , wasn’t my choice to use these clowns and I never will. AVOID AVOID!”

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Posted 4 months ago

“Put on my delivery leave on shed behind gate as was not going to be in. The driver ran my bell and I asked him to leave it through the gate speaking through my ring doorbell. He said no and left with it. I told him we were only 5 minutes away. I don't know how people go on if they are at work”

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Posted 4 months ago

“Lazy Company, Due to deliver between 0843-10.43, turned up at 0825 didn't ring the bell & put a card through the door stating no suitable location ( obviously a large car port doesn't count ).Next delivery in 4 day's, no good to me or the birds ! couldn't be bothered to come back in the correct time slot. Seems Jonathan didn't want to carry 25kg bird seed less than 3 minutes down the lane. SIGN OF THE TIMES”

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Posted 4 months ago

“Full delivery address, admittedly sender had missed 1 number off the post code but I can find any postcode in 20 seconds,surely that's more efficient than taking it back to the depot. 4 days to deliver on next day delivery service.. Very poor, not the first time it's happened, hence the very,very low overall review ratings.”

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Posted 4 months ago

“Why do companies use these dreadful courier companies? I waited in all day today, apparently delivery due between 3pm and 5pm. Was able to track Driver on map/tracking..although goodness knows why sometimes he showed one street away, next time I looked he had randomly gone miles out of the way!! 5pm arrives..parcel does not arive ..then all tracking ceases to work on the link and in email..Driver has disappeared into the ether!!. No explanation, no apology, no text re another delivery date. I shall be contacting the company I have purchased the items from tomorrow and seek a refund given they care so little about where the goods go once out of their warehouse. Tried calling by telephone and using DX express online chat form..pointless, no response”

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Posted 4 months ago

“Very bad service courier man did not left any missing card not contact and now they return it. Been waiting for days for it .”

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Posted 4 months ago

“DX have just delivered our new bed and mattress from their LEEDS Hub. They arrived 10 minutes early and were extremely helpful and courteous. The furniture was delivered in meticulous condition, the chaps used boot protectors to carefully navigate through the house to deliver all packages to the intended room and left without any damage being caused to our property. Unlike other popular courier companies, both DX and Wayne / Richard ensured I received service that far exceeded my already high expectations! Thank you again, DX.”

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Posted 4 months ago

“Absolutely awful delivery company!!! I don't know why companies keep using them to deliver items!! The companies that use DX are getting a bad name for themselves!!! Every parcel is late or damaged !! Expected delivery two days ago but still no sign of it.”

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Posted 4 months ago

“I got a call saying the driver tried to collect parcel he didn’t even get out his van Wasted a whole day waiting in terrible service”

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Posted 4 months ago

“Waiting all day for parcel to arrive still not here never updated on tracking where my parcel is”

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Posted 4 months ago

“Did not attempt to make delivey yet stated unable to make delivery since no one was home. This was untrue as I was home.”

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Posted 4 months ago

“Worst delivery company I came across”

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Posted 4 months ago

“Company is a joke Lazy driver comes on his own without notice. Demanding I help him get my item out instead of bringing another colleague. Then refuses to take it in I'm just glad the item is intact Felt like I dealt with a 12 year old boy”

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Posted 4 months ago

“Shocking, parcel out for delivery 2 days in a row (24 hrs servjce) only to be scanned back into warehouse at the end of the day (driver couldn't complete route!) Then stated they don't deliver on Saturday? I thought we were in 2024nit 1998”

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Posted 4 months ago

“Delivered kitchen units damaged, ordered replacement which also came damaged and they delivered to address 200 miles away. They didn't turn up on day specified then tried without notifying”

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Posted 4 months ago

“Important document to be received from Edinburgh to cumbria, 4days yet to deliver ,less than 3 hours car journey by walk also it won't take 2 days but 4days yet to deliver, called customer care ,not connected, sent mail no response, horrible”

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Posted 4 months ago

DX is rated 1.2 based on 1,874 reviews