Name: DX
Rating: 1.23

“Absolute trash. Make promises to deliver and then just dont. 3rd day now, still no parcel. Took time off work, and had a family member wait in all day for them. Empty promises.”

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Posted 5 years ago

“A delivery company that doesn't deliver! Cannot read a sign stating "is signature is required go to neighbour at" Or simply couldn't be bothered, either way the result was the same. Their call handlers are non-existant, automated response says agent unavailable send email then hangs up. Their live chat agents are rude. Told I should be available 9am-5pm to sign for package, some of us have to work 7am-6pm. EVERY day. Hence the note on the door! I wouldn't trust this company to move thin air.”

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Posted 5 years ago

“WTF! This is some kind of joke right? You crazy people you!!!!”

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Posted 5 years ago

“The worst delievery company. Did not deliver by 5pm. Told me twice to wait first till 6pm, then 8pm. Nothing arrived. The following day instead of rearranging told me to wait till 8pm. Only expensive telephone line 0333... or chat that is not always working. DO NOT USE THEM.”

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Posted 5 years ago

“The parcel delivery was postponed without any notice. Their excuse was "we cannot give exact / estimated time for arrival due to the nature of what we deliver". It is just a ventilator. The tracking number of course is not working on their web. This company is a joke. Do not use them”

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Posted 5 years ago

“Never use their services. They lie they will deliever and they just dont turn up. You cant pick it up yourself (as their depo is very far), they dont provide time slots for delivery , they don't deliever to the neighbours ...there isn't really a way to get hold of your parcel. Waisted 3 full days waiting for them and they never came...never called or try to contact mits also very hard to speak to them as they dont pick up the phone.”

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Posted 5 years ago

“What an absolute joke of a delivery company. On Christmas eve (I had paid for express delivery to arrive before Christmas) I get an email saying my parcel will be delivered between 8-6pm, which was fine. I remained in. No delivery was attempted all day. There was no call fro the driver, no calling card was left, DX obviously did not even try. When I rang they could give no explanation about why the delivery had not been attempted. The wanted to 'confirm my address', but it was the same with what they had and I get deliveries often enough to know there was not an issue with my address. I arranged for a redelivery, which was yesterday, but with the proviso that i wouldn't be in for it, was that okay? Yes it was, that was fine. Yesterday I get home and find a calling card. All this card has on is my name, the date hasn't been filled, the time hasn't been filed, and there is no indication why they were unable to deliver it, only miscellaneous scrawls indicating nothing about whether it was too large, signature needed or even whether it had in fact been left with a neighbour etc, because there are literally just random pen marks on this calling card. So i ring again. Am unhelpfully told I wasn't in for the delivery. Yes, I know. And you knew as well because I told you that. Turns out they need a signature, so I have it rearranged for my work, today. I am literally sitting at my desk when the email comes through saying they were unable to deliver which is the most ridiculour BS, I am here, other people are getting deliveries from DPD delivery so there clearly isnt an access issue, no one tried to call me, so I call up and appartently the driver is now comoing back to reattempt delivery. We shall see if that happens or what the next ludicrous excuse will be. But honestly, this company, how difficult is it to deliver things????”

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Posted 5 years ago

“these people are cowboys and idiots they will not deliver what has been advertised on their website,also they will commit fraud since their website is not secure,meaning that credit or debit card information entered could very easily be sold to 3rd parties resulting in fraudulent charges,SO MY BEST PIECE OF ADVICE IS TO STEER WELL CLEAR FROM THIS WEBSITE”

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Posted 5 years ago

“Like all other says: Do not use this company. Left a card instead knock my door or press door bell. I was Asking for depot address and I I got it’s their customer told me their driver don’t get paid unless the packages been delivered. Ok maybe they give their drivers more than what their drivers can manage and their drivers not even bother to spend 1/2 second to look for a door bell or spend another 5 seconds to knock and wait , instead they just waste their by writing a card silently and leave . My dog barks all the time when people approach my door area but this time my dog did nothing. Obviously DX must trained their drivers like ninja so they can earn this extra £5.95 fee . Good job DX and DX drivers . Ps: I’m going to waste my time to driver 40 mins to your depot and 40 mins back to get my package. Pps: say bye to £5.95”

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Posted 5 years ago

“They failed three times to redeliver a parcel, their costumer service is hard to reach and when you do, staff are not helpful, worst experience with them!”

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Posted 5 years ago

“In future the first question I will ask of a vendor is: which courier do you use? If their answer is DX, I will walk (or run) away. Those other reviewers who were unable to speak with customer services should actually consider themselves fortunate. I had the misfortune of speaking with a member of DX staff and I was astonished at how irritated, rude and aggressive he was. I can fully believe what other reviewers have said, as I have experienced almost all of the lies, misinformation, disinformation, inaccuracies and incompetency described by others. From invisible cards to invisible trucks, from attempted deliveries on days not agreed for delivery to non-delivery on agreed days, from them telling the vendor they had attempted to call me (they hadn't) to them taking a photo of my home claiming they had attempted as second delivery (not that they had even attempted the first!) on a specific date. Unfortunately for them, although their picture was all nicely dated and timed, along with details of how they had attempted to contact me - they hadn't, I had windows replaced the day before their (alleged) second delivery attempt. Yet, somehow, the dated/timed *proof* picture clearly shows my old windows. Perhaps in addition to all their other *skills* they are also time-travellers? As others have said: Avoid! Avoid! Avoid! and, again like others, I've only granted one star because it's not possible to leave a truthful review without providing a star rating. I'm an online shopaholic and I can categorically state: DX are absolutely the worst couriers I have encountered in 15 years of online shopping.”

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Posted 5 years ago

“Delivery should have been made within 48 hours - that was a week ago and still no delivery. DX courier has lied about attempts to deliver package and stated that they had left a card - this is not correct, I was in all day on the dates they were supposed to have turned up - no delivery and certainly no cards. Package was supposed to be on van yesterday - no delivery! Phoned DX again today and told that package was not out for delivery. Pathetic! Presume driver couldn't find address immediately so didn't bother trying.”

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Posted 5 years ago

“Like others we were told our parcel would be delivered today. Like others it hasn’t come. Apparently they cannot contact or track their drivers and have total disrespect for their customers. Furious!”

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Posted 5 years ago

“DXDelivery even don't deserve one star, How you people are doing business. We were unable to contact customer care via mobile and live chat. I need to receive an express from VFS delivery which was actually sent to you on Friday and not yet received till Monday second half. Even there is no proper tracking method, You simply saying "Now out on road", Who is delivering? What is their contact number? What time they will deliver? It's taking too long to receive delivery, Even Royal mail is far better that your service.”

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Posted 5 years ago

“7.10am on a December Saturday morning. Knock knock, I'm a 38 year old ex Royal Marine, so still fairly rapid, I get to the door to hear the van gone and the card on the floor???!!! I live in a traditional 3 bed semi.... so only one flight of stairs! Furious would be an understatement. Also woke the entire house up and couldn't be bothered to wait more than 1 minute! ST3 area Stoke - 14th December”

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Posted 5 years ago

“DX is by far the worst service I have ever received. I would give no stars if I could. What was most disappointing was that they lied and said they had attempted deliveries on two occasions and left calling cards. I worked from home on both days. No one came, or left a calling card. In addition nothing was communicated. I had to chase. The treatment was actually atrocious, topped of by lies of attempted deliveries. It took a total of 2 weeks, and 4 failed deliveries for me to eventually get my goods, when I collected it myself. Do not trust these people. Save yourself the trouble and collect your item from the depot. Unbelievable I have to write that considering they are a delivery service. I would urge any and everyone to avoid DX if you can, you dont need the stress or the lies.”

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Posted 5 years ago

“DX is by far the worst service I have ever received. I would give no stars if I could. What was most disappointing was that they lied and said they had attempted deliveries on two occasions and left calling cards. I worked from home on both days. No one came, or left a calling card. In addition nothing was communicated. I had to chase. The treatment was actually atrocious, topped of by lies of attempted deliveries. It took a total of 2 weeks, and 4 failed deliveries for me to eventually get my goods, when I collected it myself. Do not trust these people. Save yourself the trouble and collect your item from the depot. Unbelievable I have to write that considering they are a delivery service. I would urge any and everyone to avoid DX if you can, you dont need the stress or the lies.”

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Posted 5 years ago

“Nightmare! Nightmare! Nightmare! I am waiting for my passport to be delivered from Home Office, and apparently Home Office has chosen DX to be their delivery company. I don’t really understand why Home Office has chosen such a terrible company. I have left a whole week for the item to be delivered even with paid next day delivery such I was hoping no matter what happened, I should be able to get it in time for my ski holiday abroad. How wrong I was! The company probably need a month to get things delivered!!! I would not rate any star if I could! The worst courier service. I was trying to contact them via the number on their website, but the phone number never reached an agent. I have paid to get a timed next day delivery, but 4 days has passed, it still hasn’t reached me. The only way I could do is chat with agent online, but they promise it would get delivered every day without success and after 6pm, the connection is stopped automatically so I have to wait another day. There’s nobody to help or real people to talk to to resolve the issue. The staff says they can’t reach courier or track them... how worrying! I don’t understand why Home Office works with such a bad delivery company! Royal Mail, FedEx,UPS, DHL... they have so many good ones to choose from, why DX!”

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Posted 5 years ago

“Ordered from wickes. Chose a delivery date for 2 weeks time as we did not have space to keep items as doing up a house. Didn't realise dx were so lousy or I would have went elsewhere. Turned up on a sat 2 days early. Told by driver why he was early. I'm off Monday and as soon as this is oot ma van I've got a carry out to get tore into. Second half of delivery due on the actual date I chose. Did not turn up. 4 days and a call each day to wickes I still do not have the rest of order so cannot fit my new floor. Raging is an understatement!. Cue yet another call to wickes c service.. For them to call dx.”

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Posted 5 years ago

“Useless service. The driver must have written the calling card out whilst still in the van, before he arrived at the delivery address. I am disabled and didn't hear any knock or doorbell ring but heard and saw the card arrive through my letterbox. By the time I got to the door, they had driven away. Website not working and phone recorded message cuts me off because no advisors available so unable to contact them Abysmal sevice. Delivery not made, unable to contact them , no comment from them because unable to contact them to complain”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

DX Reviews