DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,881 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,881 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could you would get zero stars. This is day 3 of not turning up and to top it off they said tried to deliver but couldn't get access. A complete lie and left a card at the house ,total fabrication, telling the truth ,would go a long way, to lie your way through your job is ludicrous, shocking delivery company, we would NEVER order if DX were the carrier in future.”

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Posted 1 year ago

“I would give 0 stars if I could! They were meant to collect a parcel from my house to return to B&Q. I asked them to collect on Monday, I got a text at 6.48am saying they were unable to collect. I then got a text at 7am saying they will collect between 7-9am. No one came to the house or knocked on the door. Our ring door bell showed a delivery van drive passed but didn’t stop or ring. I informed the seller and asked them to make sure they knocked on our door or ring the door bell - the seller said they can’t guarantee they do this?!!? What?! Well how am I meant to know they have arrived to collect? Next collection day the exact same thing happens. I get a text at 6.50am saying they were unable to collect. I then get a text straight afterwards saying they will try to deliver between 7-9am. No one comes all day, checked the camera on our door and no delivery van even drives by our house, let alone tried to collect the parcel from our house. I tried to ring DX Express - after being on hold I got hung up on automatically. It said try the online chat, so I did but it said no one was online to chat. ?! I emailed the seller who sent me “photographic evidence” that the driver tried to collect. The photo was off multiple houses down my street with mine right at the back of the photo in the distance, they didn’t even take a photo of my house, just the whole street?! There is no video evidence on my front door camera that they even went up to the house!! Ridiculous service - well no service at all!”

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Posted 1 year ago

“We were given a delivery time between 7am & 9pm, someone stayed in all day, we tracked the delivery from 8.30 pm to find that the van and our parcel was safely parked up outside your depot 15 minutes from our house, so no delivery was attempted, basically a big fat lie that our parcel would be delivered to us today. Poor service, even worse customer service as we have heard nothing from you. You make Yodel look good!”

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Posted 1 year ago

“I definitely do not recommend”

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Posted 1 year ago

“Absolutely the worst company I have ever dealt with. VFS sent my passport via them on the 2nd of August (today is 18th of August). Tracking number did not work, but then DX claimed that they attempted to deliver the document on the 3rd and then 14th of August. The tracking number still did not work, and nobody even tried to reach me. Because the tracking number did not work, I was thinking that VFS did not dispatched my passport. For that reason< I was bombarding VFS with emails, but they only asked me to deal with DX. It was not a easy task to reach them. Finally, after a long struggle, I was able to reach DX – only by Facebook chat, by the way, because the number they mention on their website, as well as the live chat did not work. They promised me to reschedule the delivery to Monday, but after such a huge delay I am not expecting to receive anything. Hopefully, I am wrong. To summarize – even if they manage to deliver the parcel on time, the delay is at least 19 days. It is also sad that VFS use such a poor company to send important documents to their clients.”

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Posted 1 year ago

“Waiting two days for delivery. Each time they say cannot deliver because we are unavailable. We work from home in an office at the end of the driveway. The driver has not even turned up twice (basically he has lied). His employers cannot get hold of him and then they turn of the web chat so they don't have to deal with you. This is quite possibly the worst delivery service I have encountered. Avoid at all costs.”

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Posted 1 year ago

“Terrible company, no customer service, just don’t bother to show up leaving you waiting in for days!! Do not use!!!!”

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Posted 1 year ago

“Driver popped his head over the gate and asked if this is the right address, replied "Hi, yes it is", then he left and didn't deliver anything. Online chat is unavailable so called, was told driver didn't answer his phone and they'd call me back as soon as he did, that was several hours ago and have heard and received nothing, took my only remaining day of leave from work. Was hoping to be pleasantly surprised and proved wrong having braced myself for disappointment having read the abysmal reviews on reviews on here.”

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Posted 1 year ago

“No option for live tracking, useless customer service who don't answer phones and takes ages to come on chat. Total disappointment”

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Posted 1 year ago

“Didn't turn up. I waited in all day, disrupting my work. Dreadful.”

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Posted 1 year ago

“Unprofessional driver, completely rude on two occasions. The company need to work on how they handle the complaints received - I sent an email to complain about the drivers attitude. The driver came back to my residence, refused to hand over my parcel until he spoke to the person that sent the complaint email. Verbally abusive, worst attitude ever.”

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Posted 1 year ago

“I have to spend more than half an hour calling several custom service numbers in order to speak to a human. And I was told that the driver doesn’t have the responsibility to call the phone number on the delivery package. So, if your intercom is nonstandard etc., you are assumed to be not at home. Don’t know if other delivery companies do it but this is very wired to me”

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Posted 1 year ago

“I waited in for three days expecting each day for parcel to be delivered but wasted my time each day as they didn’t turn up at all had to eventually cancel the delivery feel sorry for the supplier as now we are expecting a refund ,very poor communication from dx”

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Posted 1 year ago

“This company are totally incompetent. Goods have arrive damaged (that were marked fragile)/ delivered to the wrong address or simply don’t arrive at all.”

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Posted 1 year ago

“Wasted a day's annual leave from work waiting for a delivery that never came. Scheduled for 14:25-16:25 today (a Friday) but didn't turn up - I'm away all next week so won't be able to reschedule. The company is impossible to contact, automated phone service and a live chat that is 'available', only to then tell you that nobody is actually available to handle your query. I'll be advising the company I ordered through to break off their relationship with these charlatans. The vast majority of reviews of their 'service' speak for themselves.”

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Posted 1 year ago

“Items not been delivered beyond delivery date according to the DX tracking and only a partial delivery of one item from a physically aggressive and intimidating delivery driver”

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Posted 1 year ago

“DX freight is the most abysmal freight company I have ever had the misfortune to have dealings with. My Item was scheduled for delivery on 14 July, DX tried to deliver on 12, obviously I was not expecting this and therefore I was not at home. Delivery rescheduled for 14, I waited in all day, DX did not turn up, rescheduled for 15 again waited in all day and again no show from DX. Rescheduled again for 18 and once again waited in all day and once again no show from DX. On each occasion I had to ring DX - no contact from them! Finally was informed that my item had been returned to supplier as it was damaged! Unbelievable inefficiency and a company to be avoided at all cost”

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Posted 1 year ago

“Ment to be delivered to me yesterday but wasn’t ! And then they Booked a re delivery for today and all it’s saying is scanned and not Evan put out for delivery! Complete joke this company needs shutting down ! 😡😡😡😡😡😡😡😡😡”

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Posted 1 year ago

“worse company ever, lost the parcel, they made excuses and didnt tell me at first and you cant speak to a human being.”

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Posted 1 year ago

“Last week's delivery took 5 days, this week's has started the same as today it has not turned up. No apologies, no explanation, they never deliver weekends. Terrible Service”

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Posted 1 year ago

DX is rated 1.2 based on 1,881 reviews