Easirent Reviews

Name: Easirent
Rating: 1.29

1.3 Rating 1,122 Reviews

7 %

of reviewers recommend Easirent

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Metrics

1.3

Based on 1,122 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusting customer service from start to finish at this branch. Arrived at 5.45am and got berated by the man who arrived who said they don't open till 6am, I wasn't arguing about it, and was calm, but your website still says 5am so you may want to change that. Not a great first impression. Had issues with checking in with my card and in the end I got charged an extra £50. Still don't know for what! Feel absolutely ripped off. Paid over the top anyways so this was the Cherry. The guy was rude, obnoxious, condescending, loved to mansplain and downright horrible so was just keen to get the hell out of there so paid. He wasn't wearing a mask and got close so that was uncomfortable also..before I got the car I saw him wash it down with a hose (why at 7.30am?!, yes it's now this time as it's taking this long), when I see the car I figure it's because it's riddled with scratches and dents he doesn't want me to see so gets it with to cover with them. In total I counted over 100+ scratches. The car looked awful. Was still dirty inside. The faulty airbag light was on (I'm sure this isn't legal), when I went to fill up the fuel cap wouldn't open (yes I know about the lever) so had to get some kind stranger to come help me pop it open with a spoon. Looks like someone had hit it before in the past and broken the latch. That was unpleasant experience. But shout out to the Romanian guy at the Leeds Airport branch, he was so lovely and helpful. Unfortunately, Heathrow guy ranks worst customer service experience I have EVER had. Lesson learnt the hard way hopefully you read this review and listen to this warning - Do NOT use Easirent.”

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Posted 3 years ago

“Negative 5 stars! My family had a reservation for a car rental at Easirent Car Rental located at 1777 McCoy Road, Orlando, FL 32809. Their system at the Orlando location is abominable. Check in is a mere clip board where you manually sign in, then they are supposed to take the next person in order down the line, while they scribble cross out who they've helped. Instead, they skipped over our party and another party and helped 3 other parties after us on the clip board. We waited as well as many others for 2 hours (yes you read correctly...2 hours) to be called to an agent at the counter. While we were there many others had issues as well. Long story short, they ask for a declaration of insurance proof if you refuse car insurance. This is a scam. We asked about this practice and the manager Tonya chimed in, got unnecessarily rude and confrontational and ultimately said she would not rent us a car leaving us completely stranded on a Sunday after waiting 2 long hours just to be called. She said, "you can go elsewhere and pay triple what we charge." Caveat emptor (in Latin means buyer beware)! This place is not about customer service. We even called their 1-800 number and they informed us that right or wrong, the manager's say is final. All in all, stay away from their shady business practices. In our experience, we've rented hundreds of cars and never before have we been asked for a declaration of insurance in order to refuse additional coverage. We offered to show them proof of insurance but they insisted on getting a copy of our declaration of insurance. First off, who requires that and secondly, who carries that...on a Sunday! That's ok because where we went after that was a great car rental place (took us right away, fair and economical). The most disturbing part of this experience is that Tonya purposely did not give me back my driver's license and credit card until after for whatever reason, she took them into the back office and came back minutes later. That night, I had fraud on my account and there is no doubt in my mind that she photo copied my credit card and driver's license where there was absolutely no reason to do so since she never intended on renting us a vehicle. Once again, beware of this very shady place and do not simply go with them because they were the cheapest. This place is below sub-par and garbage. No wonder the Better Business Bureau show that they have an "F" rating with HUNDREDS of complaints.”

Helpful Report

Posted 3 years ago

“Charged extra insurance although already booked online, not responding on refund requests.”

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Posted 3 years ago

“This is just an insurance scam. They wanted to charge me more than the cost of my rental to buy their insurance after my booking claimed to include full insurance. Rent from a real company”

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Posted 3 years ago

“It is a SCAM!!! Run away!!”

Helpful Report

Posted 3 years ago

“My experience is similar to that of other reviewers: rented a car for one thay for $51 (prepaid) through carrentals.com which is an expedia site, reading through carefully the terms before reserving. I was lucky with their shuttle as i only had to wait for about 30-35 minutes. Arriving at the rental site a lady was just exiting the office saying out loud to the customers waiting in line "you are all crazy to rent from these people". That's when my alarms started ringing... At the counter I was told they won't give me the car unless i buy their insurance for $65, which is a condition i can check on their own homepage and they don't care what the expedia terms were. I just took their shuttle back to the airport and rented a car from Alamo, which was a smooth and nice experience with no hidden costs. Same $65 (I'm never getting back the original $51 i prepaid) but at least my additional money didn't land with jerks. Story also says some things about expedia, have to be more careful in the future who i deal with through them, will certainly not trust blindly any company they offer me from now on.”

Helpful Report

Posted 3 years ago

“Charged me an admin fee of £55 - for a PCN. Greedy company .. Try to avoid - if you can”

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Posted 3 years ago

“Be careful when cancelling as I lost my money as it appears I booked on the US website.”

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Posted 3 years ago

“Unbelievably bad. They failed to provide the car, I lost my holiday and then they told lies about me to stall refunding the cost. And they were breathtakingly rude on the phone. AVOID.”

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Posted 3 years ago

“Initially they took booking but had no one in office to do paper work or give keys for vehicle. I extended booking via customer services as their online function did not work. It appears they didnt do this amd then midway through booking they phoned saying they reported car stolen!!!! After droppong car off nearby and informed where car was they charged iver 700 extra to the booking.... disgusting company”

Helpful Report

Posted 3 years ago

“I'm a small business co-owner and I've never come across such an unprofessional company that doesn't value its customers. Easirent provides terrible customer service. Margaret and the other person I spoke to was rude and unhelpful. Not worth a hassle, won't use them ever again.”

Helpful Report

Posted 3 years ago

“After arriving in Ft. Meyers airport we followed the signs to Easirent. When we reached the shuttle area we waited for a Shuttle. It never came. A driver from FOX car rental told us that Easirent is not coming. They have no cars left. There were 3 groups of people waiting. We were stranded there and had to get an UBER. Horrible business.”

Helpful Report

Posted 3 years ago

“Emails didn't come through with links for payment despite several phone calls. They inexplicably changed my name on the reservation to a woman's name, then accused me of doing it. Prior to pick up they sent me to an empty car park on the other side of town, then admitted the wrong information was in my confirmation email. They also denied it was on the other side of town. But I live in the town, so I know it was, and needed a taxi to get there. Had to wait for someone when I reached the correct car park to get the keys. The car they gave me was dirty. Easirent 'resolved' my complaint after exactly 163 days and around 20 phone calls. No gesture of goodwill offered or any kind of compensation, beyond a refund for the taxi I was forced to take. They then immediately shut down the option of me replying via their online portal, to stop any further conversation. I tried to open a new conversation with them, and I attach a screenshot of the rude response I got. Appalling company.”

Easirent 1 star review on 27th October 2021

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Posted 3 years ago

“To be honest, I decided to book my car with Easi Rent because it was the best value for money. I didn’t read any reviews …I am glad that I didn’t. I booked it through rentalcars.com I visit my parents in Scotland often and I need a car to get me there because of the location where they live. I called easirent when my flight landed at Glasgow airport. I was told to go across the road to the car park and find Zone B and wait to be collected. Most of the car hire companies are next to the terminal building. A lovely guy picked me up along with another guy. Kerb appeal at the rental office is not the best. Massive pot holes at the entrance and dotted around the parking area. GO SLOW! I had decided to take out all the insurances (just in case!). The guy in the office (portacabin) greeted me and the location/potholes did not seem to be an issue anymore, they were incredibly friendly and very welcoming….and he was hot AF! Anyway…… He gave me an upgrade to a brand new Nissan Qashqai, it was a month old! I was absolutely delighted! It was so lovely to drive, I also got told when I dropped it off, again, greeted with a warm friendly smile, that the company had been sold and bought by the company that own Fiat and Vauxhall and that they were investing in newer fleet! I can honestly say that I would happily use them again! Don’t be put off by location etc…. Thanks Easirent!”

Helpful Report

Posted 3 years ago

“DO NOT RENT FROM THIS COMPANY!!! Booked a reservation for a car with this company. Our flight was delayed 3 times. We finally made it to our destination and got on the van to go get the car. We arrive, the guy at counter asking us where we were from, how was the weather. How was our flight. Told us the computer was slow and then says your reservation was cancelled. You did not get here on time. He says you did not reach out to us so it got cancelled!! I said your kidding me I had verified the booking and it was fine. He got up said I am going to talk to my manager see if I can reinstate it. He ran out the front door ran in the parking lot and was yelling to get the van that brought us there to come back. He left us outside the front door and we had to go back to the airport and rent from another company . He never talked to a manager and had no plans on talking to one. We were there for maybe 10 minutes, if that! The driver told us that they could have have 70 cars and 80 people need them!! So we cancel the reservation! No email or call to say it was cancelled. I went through Rentalcars.com. We called them on the way back to the airport. They wanted us to go back to the counter of the rental car agency so they could talk to him!! Lesson learned…so learn from this review!! Stay away!! Do not rent from Easirent or book through Rentalcars.com. I give a zero review!!”

Helpful Report

Posted 3 years ago

“I returned the car two days earlier than the return date. Obviously I did not get a return. The plot twist was that they sent me an email one week after I returned it that it has been reported as stolen. It is the worst car hire company and avoid using them at all costs. I have attached below an extract of their email. ''Please find below the details of your reservation. This car was scheduled to be returned 4 days ago now, there is no insurance on the vehicle and we have reported this now as stolen as we have not heard from you please call us asap to avoid further charges.''”

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Posted 3 years ago

“Just awful. Left me waiting for over an hour and then cancelled the booking, but no refund after over a month. Rudest call centre staff I've ever spoken to. Run away!”

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Posted 3 years ago

“previously left 3 * as we were offered a partial refund for a 1/2 day late hire (at their fault) but company has back tracked on this, and didn't even feel they should contact me to tell me this. you have to chase them at every step of booking and complaint. Worst service every received with a car hire company, its not been worth the stress and amount of time spent on the phone. Wish we had paid more for an experienced company with good customer service. DO NOT HIRE THROUGH EASIRENT. We are out of pocket from a missed boat trip, thank god we weren't using the car to take a flight/something more important other than it ruining a day of our holiday. in particular this is about the Edinburgh branches.”

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Posted 3 years ago

“Terrible experience! Arrived at Stansted airport late at night and on my own. I was told that they were busy and the shuttle bus would take 30 minutes to get to me. When it arrived I was told that the computer had crashed and I couldn’t have a car. At this point all other car hire companies are closed, the hotels are booked and I’m stranded! I ended up massively out of pocket having to buy expensive last minute train tickets. Shocking! Never again!”

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Posted 3 years ago

“Awful experience with Easirent Car Rental near Edinburgh Airport. They forced us to buy insurance that we already had covered by the credit card company. Hidden fees is how they make money. Do not be lured in by the low cost quoted in your reservation because you'll end up paying more by the time they are done with you. The car had not been washed and had a range of 3 miles in the tank when we got it. Never again.”

Helpful Report

Posted 3 years ago

Easirent is rated 1.3 based on 1,122 reviews