Easirent Reviews

Name: Easirent
Rating: 1.29

1.3 Rating 1,122 Reviews

7 %

of reviewers recommend Easirent

Company Reviews

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Metrics

1.3

Based on 1,122 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They charged me a "no show fee" when I cancelled the rental after I refused to accept excessive fees I did not agree to on initial contract. The Broward consumer agency got involved and they were to refund the charge. after about 4 years of writing to them requesting the refund they refused. i took the to court to receive the funds plus they paid out of pocket expenses. Best to deal with the bigger car agencies. The case # is Broward County Case Number: CONO24016097”

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Posted 8 months ago

“following the emergence of raving, pirate easirent Csu Tomer Ser vice 8)O5 3O8 ;OO4O 'p hone n'umb er radio, Party crews, underground festivals and an upsurge of interest in club culture, EDM achieved mainstream popularity in Europe. However, rave culture was not as broadly popular in the United States”

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Posted 8 months ago

“Zero stars Prepaid for car rental with insurance. I was charged for insurance again at the counter. The total was like renting the car twice. The employee took a while to process and then another 45 minutes to obtain the car. Stains on the interior and scratches the exterior. My daughter stated she saw something moving under the seat the day we picked up the vehicle. I found out it was baby roaches. I already returned the vehicle and they still have a hold on my card until 8/26. This experience was a nightmare I would not wish on anyone. Calling customer service is pointless. When asking for a supervisor the customer service representative will disconnect the call. This website would not let me upload the photos.”

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Posted 8 months ago

“At the Easirent counter (in Dublin), I was unable to pay the deposit with my Fineco credit card because the merchant's terminal did not require the PIN, and my bank (rightly) blocked the transaction. In fact, the deposit was 2,900 euros (an outrageous amount...). Therefore, to overcome this issue, I was forced to purchase full insurance at the Easirent counter, which cost me 480 euros compared to the 83 euros I had paid with DiscoverCars. After opening a claim and sending about 12 emails in which I proved my case, it was not possible to recover the full amount. If you can, avoid this rental company. I get the impression they do this to sell you their own insurance. In fact, I have read similar reviews on DiscoverCars.”

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Posted 8 months ago

“I agree. I didnt rent a car from them. It turned out my family member did. They were not authorized to use my account or debit card. Reserve amount and payment amount were in 2 different name's. I was told to go after family members. Your merchants should be confirming reservation to name on the car. This is esurient fault for not confirming that account and payment match to same person”

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Posted 8 months ago

“Took over 3 hours to get e Chevy traverse that I had reserved. Went t 3 different locations to get car while my extended family with 2 small children waited. Car we finally located , but had expired Fl plates. Do not rent here!!!!”

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Posted 8 months ago

“Filthy office, only 1 guy working with 50 customers at a time, 1 customer took 30 mins for them to finish: accepted reservations then cancelled you at the end without even apologizing: worst business ever existed in the US.”

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Posted 8 months ago

“I was charged an extra 56 dollars because they said I brought it back with less gas, I took photos because I knew the business was shady, I returned it with more gas than I was given, they owe ME money. DO NOT use this business. Businesses like this deserve to be investigated by the BBB and shut down. I was trying out this business for my business as I need to rent a car 200 days out of the year. They just lost a guaranteed 20k plus a year.”

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Posted 8 months ago

“Rented car through them in Fort Myers FL, they said Fort Myers airport in the airport but unfortunately the company "easirent" was outside the airport and the most horrible about it that we have to wait for the shuttle to take us to the rental place about an hour in the 96 degrees outside!!!! Do you guys want to know why because they don't have a shuttle and they're also don't have enough people to work for them!!!! Run, run very fast if you don't want to have a stress!!! Lesson learned never book with Priceline neither easirent!!!!”

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Posted 8 months ago

“Worst ever place to rent a car from. Stay away and don't do business with easirent..... they still holding my deposit/refund day 17 and I've called 5 times each time I'm on hold for over n hour just to be put with a call center that lies and says there going to release it today and that's been to to me foe the last 5 days. And didn't tell me about being charged extra 25.00 for tolls I went threw plus the price of the tolls. This place is a total scam 100% 1 wanted to put 0 stars but can't. Worst experience ever with a car rental place. Spent 4 hours in the building with no AC from the start. All about insurance, they wouldn't accept my Insurance card,they had to have a declaration page and it was Sunday and my insurance company was not open. Horrible experience here and terrible company. DONT RENT A CAR FROM HERE EVER!!!!!”

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Posted 8 months ago

“Was told lies and leaned on to purchase car insurance that was not needed despite already being insured. Come to find out, upon attempting to have that charge refunded, the employee who had done so was terminated not long after he scammed me. It's been an absolute nightmare even getting in touch with them, let alone explaining what happened. You get what you pay for - just go to a normal car rental and avoid this nonsense.”

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Posted 9 months ago

“Watch out for the under handed ways they will charge you as they think they have the upper hand once you are in the vehicle and gone from the counter. The State is aware and watching their practices with under cover customers.”

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Posted 9 months ago

“Watch out for this car rental company. I booked a car through Priceline (Priceline charged me for the booking) When I went to pick up the car from easirent they charged me again they didn't care that I had already booked a car. DO NOT RENT A CAR FROM THEM THEY ARE FRAUDSTERS.”

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Posted 9 months ago

“Sharon B was truly helpful and sweet. I was stunned about the setup.”

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Posted 9 months ago

“ZERO STARS!! We had a prepaid reservation (lesson learned…) and arrived at the airport to find Easirent had no counter. I called and they told me we had to rent an Uber to go to their building 15 minutes from the airport since their shuttle stopped running almost 2 hours before they closed. It was a mess trying get there before they closed and we were too late. They wouldn’t reimburse us so I’m trying to dispute the charge with my credit card company. Absolutely horrible experience… would never recommend this company to anyone.”

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Posted 9 months ago

“Showed up wth a prepaid and confirmed reservation only to be told to rent elsewhere because they were overbooked and did not have my car. Then had to fight to get my money back. Luckily my credit card co. cancelled the transaction.”

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Posted 9 months ago

“Very bad company Try to avoid rent from them”

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Posted 9 months ago

“Patrick and the young lady working with him were wonderful. Sorry I lost ticket with her name on it.”

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Posted 9 months ago

“BEWARE. Dishonest practices. They are all about getting extra money from you. I would give zero stars if I could. The agent flat out lied and told me it was company policy to purchase their insurance even though I had my own. She never asked me for any proof of coverage when I picked up the car. When I found out that she lied, I immediately called customer service, sent emails and spoke to a supervisor- all to be told there was nothing they could do. This company and employees are operating in a dishonest manner. DO NOT RENT FROM THEM.”

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Posted 10 months ago

“I had a confirmed rental and they would not honor it. Without the added restictions they posted to the counter of a home made sign. The manger could of cared less. Can you do less than a 1 star? This is the worst rental company ever.”

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Posted 10 months ago

Easirent is rated 1.3 based on 1,122 reviews