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Easirent Reviews

1.3 Rating 1,100 Reviews
7 %
of reviewers recommend Easirent
1.3
Based on 1,100 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Easirent 1 star review on 6th January 2025
Grant What
Easirent 1 star review on 15th December 2024
Judy Freeman
Easirent 1 star review on 21st January 2022
Anonymous
Easirent 1 star review on 27th October 2021
Anonymous
Easirent 1 star review on 8th August 2021
Ben McF
Easirent 1 star review on 16th July 2021
Anonymous
Easirent 1 star review on 22nd May 2021
Scott Gibson
17
Anonymous
Anonymous  // 01/01/2019
Showed up wth a prepaid and confirmed reservation only to be told to rent elsewhere because they were overbooked and did not have my car. Then had to fight to get my money back. Luckily my credit card co. cancelled the transaction.
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Posted 6 months ago
Very bad company Try to avoid rent from them
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Posted 6 months ago
Patrick and the young lady working with him were wonderful. Sorry I lost ticket with her name on it.
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Posted 6 months ago
BEWARE. Dishonest practices. They are all about getting extra money from you. I would give zero stars if I could. The agent flat out lied and told me it was company policy to purchase their insurance even though I had my own. She never asked me for any proof of coverage when I picked up the car. When I found out that she lied, I immediately called customer service, sent emails and spoke to a supervisor- all to be told there was nothing they could do. This company and employees are operating in a dishonest manner. DO NOT RENT FROM THEM.
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Posted 6 months ago
I had a confirmed rental and they would not honor it. Without the added restictions they posted to the counter of a home made sign. The manger could of cared less. Can you do less than a 1 star? This is the worst rental company ever.
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Posted 7 months ago
They scammed us. We stayed in Treasure Island for 6 days...never went more than a mile or two away from there each day. We barely put any miles on the car. It took less than $20 to fill it up when we returned it. We get a bill for toll road charges in Orlando. We were never even close to Orlando. They charged us $67 for tolls that we never incurred. They are crooks and fraudsters.
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Posted 7 months ago
Crooks. We went to treasure Island and stayed the whole time. They charged us for using toll roads hundreds of miles away and we were never there. They falsified records and were fraudulent. Terrible.
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Posted 7 months ago
Subject: TERRIBLE EXPERIENCE I have had a terrible experience with Easirent and it continues to haunt me because several weeks later they have yet to refund my $250.00 deposit. I rented from the Tampa,FL location on May 10th and returned the vehicle on Sunday May 12th. Customer service was terrible at this location. There was a long wait. The facility was dark and dingy and the bathroom had bugs flying around. My rental car was dirty with cigarette ash all over. We had to take the car back to get it washed. Now several weeks later Easirent still has a hold on my $250.00 which serves as a constant reminder of the terrible experience. No one answers the phone so I have to write. There was a group of people waiting outside Easirent - Tampa and we all agreed that we would NEVER rent from here again.
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Posted 7 months ago
Can't believe this company is even in business. Went to pick up the car at the tiny facility outside Tampa airport in May 2024. Was told there was a $500 deposit that would be charged to my credit card until the car was returned. The agent at the desk demanded to see a copy of my car insurance policy, otherwise I would have to pay $44 per day for the company to insure the car. Who carries around their auto insurance policy? After 15 minutes on the phone with my insurance company, I gave up and paid the $44 a day. I asked the agent what insurance company I was now paying for, and he informed me that the company (Easirent) was self-insured. I asked him for a copy of the insurance policy, and he said he didn't have one. So, they can demand a copy of my insurance policy, but I have no idea what insurance I am buying from Easirent for $44 a day. Since we were late to an appointment, we decided to proceed anyway. Alas, the car they gave us had no gas in it (it was empty) so we had to stop to get some gas. Easirent is apparently a British company that is trying to do business in America. They are not going to last if I can help it.
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Posted 7 months ago
This is the most unprofessional company I've ever encountered. I walked in to pick up my rental car at the scheduled time. There were 10 people ahead of me waiting for their cars. They had an old-school clipboard that they were scribbling names on. I put my name on the list and believe I was number 10. They told us to sit down and wait for my name to be called. 5 people were working there, yet none of them were doing anything. I don't blame them because they did not have any cars to rent to the people who booked reservations with them. They overbooked! And did not tell us that and had us waiting for hours. In the meantime, they were smoking cigarettes outside and one of the workers was vaping inside the creepy room that we were waiting in. This was the Houston Airport location FYI. PLEASE SAVE YOURSELF THE HELL THAT WE WENT THROUGH AND BOOK SOMEWHERE ELSE!
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Posted 7 months ago
Richard at Dallas airport location went above and beyond ! He makes the company a better place.
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Posted 7 months ago
They charged my credit card for insurance without quote the price to me. It is illegal and unfair to me. I requested them to refund to me and they said I agreed the no deposit option. In fact, I have told the staff I don't need insurance. But they still charged me without providing the insurance quote and the coverage of insurance to me. They just asked me to sign the agreement and did not tell me insurance was added to it. The car they provided is very poor in condition. The body has a lot of scratch and the milage used over 80,000 km. The company is very dishonest and don't rent car at Easirent.
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Posted 8 months ago
The worst experience ever. I was stopped by the police because they gave me a car with expired license plates. Not only did they not apologize for the inconvenience, 2 of the male employees verbally harassed me and then cancelled my reservation, leaving me and my family stranded in the middle of the night. Stay away from this place.
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Posted 8 months ago
Junior was so kind and professional when I picked up my car in palm beach. Made the experience great.
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Posted 8 months ago
1. It is miles from the Tampa Airport. 2. Had to wait an hour for a car. 3. Had to pay an extra $180 for car insurance and the counter, and I have no idea why, as my own car insurance company has me covered on rentals. 3. Car dirty. 4. The rental office is a dive. 5. Not enough staff.
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Posted 8 months ago
I arrived after a long day of travel to pick up the vehicle I had reserved for a week in Florida, and they had NO VEHICLES available. The counter employees just looked at me as if it was business as usual, and they told me there was NOTHING they could do for me! Did they just expect I could walk away as if it wasn't a problem at all? It was after 9pm, I had traveled over 1,000 miles by plane, and I was completely stranded! They further said they couldn't give me a refund! I will NEVER rent from them again, and I greatly discourage anyone else taking a roll of the dice in "renting" from them. You may be left stranded too.
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Posted 8 months ago
So professional the car is nice peoples so nice and recommend
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Posted 8 months ago
one of the worst places I rented from I was forced to purchase there insurance even tho I had full coverage the agent lied and said it was a Texas law and that I would not be able to get the rental car. If you want to get scammed and pay more dont come to this place. I talked to the manager upon returning the car and she told me that I did not need to purchase the insurance and she sent in for me to get a refund for the insurance. It is ridiculous that I even had to go through this where is the employee integrity just so he can get a couple extra dollars but not my money!!! so just be careful if you do rent from this place I most definitely will never come back here again.
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Posted 8 months ago
BAD, BAD, BAD, THATS ALL I NEED TO SAY.
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Posted 9 months ago
The worst experience of my life. I was told I could not leave their lot without their insurance because I didn't have a copy of my insurance deck page. That I had to use their sunpass at $12 per day because they took down the cash booths. I was even shown a picture. I was told if I bought a sunpass at the store it would work and I'd have to pay them $25 per day. I was going to get another rental but Stephon told me they had already charged my card for the full trip and there were no refunds. Even though I hadn't signed or taken possession of their vehicle yet. Run as fast as you can from these people. I watched them take care of a non english speaking customer next to me. They explained all the bogus charges to her and took her credit card. Even though she kept telling them she didn't understand. It is less expensive to use another service, even though they start out more expensive, because of all the bogus fee's they tack on.
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Posted 9 months ago
Easirent is rated 1.3 based on 1,100 reviews