Name: Easirent
Rating: 1.28

“Absolute terrible staff and service! They are tring to charge you £40 more insurrance as you are in the airport and no where to go!!! Wonder how they train their staff, very rude and no patient at all. Rather than pay taxi than rent from them.”

Helpful Report

Posted 7 years ago

“*AVOID*: Undocumented fees, rude, coercive in-branch service and unhelpful, slow online customer service This is based on my experience with Easirent Glasgow City. This rental ended up costing more than twice what it should have cost me, as well as costing me lots of time and frustration. I was charged an undocumented ‘late collection fee’ as well as being forced to pay a full tank of fuel, despite repeatedly refusing this (as I knew I’d be using less than half/travelling less than 200 miles). To begin with, I was charged a ridiculous £18 'Late collection fee', which isn't mentioned anywhere in the Terms & Conditions, for collecting my car at 12.40pm instead of 12pm, while the branch wasn’t at all busy. When I disputed this in branch, my knowledge of the terms was ridiculed (I’d read through them several times, they don’t mention a late collection fee during branch opening hours) and was provided no evidence regarding this late collection fee. Instead, I was told by Kevin, who wasn’t attending me: " I don't know if you're problematic with other rental companies as well, but *you should look to rent elsewhere in the future*". I couldn’t believe my ears, particularly as I’d rented a few times previously with Easirent (each previous time I’d successfully avoided extra charges tried to add on to the rental). I was then told I wouldn’t be able to take the car unless I paid for a £90 fuel deposit. Previously, I’d just refused paying this deposit and returned with a full tank, but this time I was forced to pay it. I accepted, and offered to pay with 5 different bank cards, but each of the cards I was simply told ‘there was an error’. I wasn’t prompted my PIN with any of the cards, nor was I given ‘payment failed’ slips. I had just used one of the cards to pay the excess, and then used one of the other cards for paying the entire rental. In summary, I was forced to pay a full tank of fuel, despite having 5 cards with funds available to them and repeatedly saying I didn’t want this at all (arguing that I wouldn’t even use half a tank as I’d be covering less than 200 miles, mostly on the motorway, with a Vauxhall Corsa – George tried to argue I’d be able to cover only about 300 miles on the tank. I covered 192 miles and returned the car more than half - 5/8 - FULL). After this shocking in-branch service and completing the 3-day rental, I attempted getting online customer services to refund the undocumented late collection fee and part of what I’d paid for fuel (providing video evidence of the amount of fuel the car was returned with and the distance travelled). Except for automated replies stating ‘you will hear back from a member of the team within 7 working days’, I didn’t receive a reply to any of my first 3 emails in over 1 month. I ended up calling customer services, who quickly found my emails (no explanation given as to why I’d not received a reply), but went on to be very rude and insist that the late collection fee was at the branch manager’s discretion and that I’d been correctly charged. I asked for documentation regarding the fee, as nothing regarding this is mentioned in the rental contract, or the online terms & condition and FAQs. I was read part of the FAQs on late return fees (which I believe are perfectly acceptable to have), but nothing about late collection fees. I was rudely told to stop asking about it. I unsuccessfully tried to request some of the fuel charge back, but was told I needed to prove the payments had been unsuccessful. I explained I wasn’t given anything in branch as proof of failed payment. I insisted they must have a digital record of the failed payments, which he said they didn’t have. What a ridiculous situation: I was having to prove that they hadn’t accepted any of my bank cards, while a charge to them was clearly never attempted (I wasn’t prompted my PIN). Several long emails later from me (with very slow, unapologetic replies), I finally received a refund for the late collection fee. The whole rental procedure and following exchanges with customer services were infuriating. Bottom line: *avoid Easirent* & their coercive, rude service.”

Helpful Report

Posted 7 years ago

“*AVOID*: Undocumented fees, rude, coercive in-branch service and unhelpful, slow online customer service This is based on my experience with Easirent Glasgow City. This rental ended up costing more than twice what it should have cost me, as well as costing me lots of time and frustration. I was charged an undocumented ‘late collection fee’ as well as being forced to pay a full tank of fuel, despite repeatedly refusing this (as I knew I’d be using less than half/travelling less than 200 miles). To begin with, I was charged a ridiculous £18 'Late collection fee', which isn't mentioned anywhere in the Terms & Conditions, for collecting my car at 12.40pm instead of 12pm, while the branch wasn’t at all busy. When I disputed this in branch, my knowledge of the terms was ridiculed (I’d read through them several times, they don’t mention a late collection fee during branch opening hours) and was provided no evidence regarding this late collection fee. Instead, I was told by Kevin, who wasn’t attending me: " I don't know if you're problematic with other rental companies as well, but *you should look to rent elsewhere in the future*". I couldn’t believe my ears, particularly as I’d rented a few times previously with Easirent (each previous time I’d successfully avoided extra charges tried to add on to the rental). I was then told I wouldn’t be able to take the car unless I paid for a £90 fuel deposit. Previously, I’d just refused paying this deposit and returned with a full tank, but this time I was forced to pay it. I accepted, and offered to pay with 5 different bank cards, but each of the cards I was simply told ‘there was an error’. I wasn’t prompted my PIN with any of the cards, nor was I given ‘payment failed’ slips. I had just used one of the cards to pay the excess, and then used one of the other cards for paying the entire rental. In summary, I was forced to pay a full tank of fuel, despite having 5 cards with funds available to them and repeatedly saying I didn’t want this at all (arguing that I wouldn’t even use half a tank as I’d be covering less than 200 miles, mostly on the motorway, with a Vauxhall Corsa – George tried to argue I’d be able to cover only about 300 miles on the tank. I covered 192 miles and returned the car more than half - 5/8 - FULL). After this shocking in-branch service and completing the 3-day rental, I attempted getting online customer services to refund the undocumented late collection fee and part of what I’d paid for fuel (providing video evidence of the amount of fuel the car was returned with and the distance travelled). Except for automated replies stating ‘you will hear back from a member of the team within 7 working days’, I didn’t receive a reply to any of my first 3 emails in over 1 month. I ended up calling customer services, who quickly found my emails (no explanation given as to why I’d not received a reply), but went on to be very rude and insist that the late collection fee was at the branch manager’s discretion and that I’d been correctly charged. I asked for documentation regarding the fee, as nothing regarding this is mentioned in the rental contract, or the online terms & condition and FAQs. I was read part of the FAQs on late return fees (which I believe are perfectly acceptable to have), but nothing about late collection fees. I was rudely told to stop asking about it. I unsuccessfully tried to request some of the fuel charge back, but was told I needed to prove the payments had been unsuccessful. I explained I wasn’t given anything in branch as proof of failed payment. I insisted they must have a digital record of the failed payments, which he said they didn’t have. What a ridiculous situation: I was having to prove that they hadn’t accepted any of my bank cards, while a charge to them was clearly never attempted (I wasn’t prompted my PIN). Several long emails later from me (with very slow, unapologetic replies), I finally received a refund for the late collection fee. The whole rental procedure and following exchanges with customer services were infuriating. Bottom line: *avoid Easirent* & their coercive, rude service.”

Helpful Report

Posted 7 years ago

“easy website, fast and reliable, vehicle was clean and ready for use as soon as I got there hassle free van rental, will use them time and again”

Helpful Report

Posted 7 years ago

“WORST EVER EXPERIENCE!!! DO NOT BOOK with EASIRENT A company that failed to provide good customer service but decided to rip us off instead. We booked with easirent like so many do because of the cheap rate. However, once you return your car you pay double the amount that you would have paid with other vehicle companies. When we got back to the airport they magically found a scratch on the alloys and charged us 150£ for this. As we were running late for our flight and were in a rush we signed the documents and rushed to the terminal. 2 days later I got in touch with Easirent and asked them to send me a picture of the scratch so I could claim it back from my personal insurance. This happened in July. In August i began chasing them several times in the course of one week and was told the branch said they would send the pictures in the afternoon. 5 days later still no picture. I called again and asked to speak to a manager but was refused, being told the manager would not be able to help me either. I was then sent away on a last minute work trip, coming back 2 weeks later, still no pictures. So i just spoke to them again and they said they would look into it. After i kept nagging them for an hour i was told there simply was no picture even though a different member of staff had told me beforehand that the company was required to take pictures. I am now unable to get the 150£ back from my insurance and have received the worst customer service experience in my life!!!! Looking into previous reviews online, the scratch on the alloys seems to be an ongoing issue throughout the country with easirent and they seem to be finding those scratches very quick at 5 am in the morning the the dark, equipped with just a torch. This company is ripping their clients off and cheating the money out of rushed customers that have no time to argue. AVOID AT ALL COSTS!!!!”

Helpful Report

Posted 7 years ago

“WORST EVER EXPERIENCE!!! DO NOT BOOK with EASIRENT A company that failed to provide good customer service but decided to rip us off instead. We booked with easirent like so many do because of the cheap rate. However, once you return your car you pay double the amount that you would have paid with other vehicle companies. When we got back to the airport they magically found a scratch on the alloys and charged us 150£ for this. As we were running late for our flight and were in a rush we signed the documents and rushed to the terminal. 2 days later I got in touch with Easirent and asked them to send me a picture of the scratch so I could claim it back from my personal insurance. This happened in July. In August i began chasing them several times in the course of one week and was told the branch said they would send the pictures in the afternoon. 5 days later still no picture. I called again and asked to speak to a manager but was refused, being told the manager would not be able to help me either. I was then sent away on a last minute work trip, coming back 2 weeks later, still no pictures. So i just spoke to them again and they said they would look into it. After i kept nagging them for an hour i was told there simply was no picture even though a different member of staff had told me beforehand that the company was required to take pictures. I am now unable to get the 150£ back from my insurance and have received the worst customer service experience in my life!!!! Looking into previous reviews online, the scratch on the alloys seems to be an ongoing issue throughout the country with easirent and they seem to be finding those scratches very quick at 5 am in the morning the the dark, equipped with just a torch. This company is ripping their clients off and cheating the money out of rushed customers that have no time to argue. AVOID AT ALL COSTS!!!!”

Helpful Report

Posted 7 years ago

“I wouldn't rent a push bike off this company let alone a car. I waited 2 hours with over 20 other people at gatwick office for a car in the end I give up. I rang head office twice to see what they could do to help but they were as useless as a chocolate fireguard. AVOID AT ALL COSTS...missed appointment due to the useless and unorganized chaos known as Easirent”

Helpful Report

Posted 7 years ago

“Your £55.00 admin fee. You will never see another cent of my money and I will advise others to avoid your company. I will never deal with Argus Car Hire as they list you as a supplier.”

Helpful Report

Posted 7 years ago

“Hired a vehicle at Southampton. Charge Card taken for excess. Car was inspected on being taken away and marks noted including quite substantial damage to rear quarter, including wheel. On handing back car was told that the damage to the wheel (which was clearly part of the damage noted at the beginning) had been done by me and would be charged for. I disagreed, and refused to accept that. Noted later that £400 had been deducted from my charge card. This is both fraud and extortion. This disgraceful company needs to be put out of business as soon as possible...I wish I had read all these other comments before using them!”

Helpful Report

Posted 7 years ago

“My husband and I rented a car earlier this month due to a traffic accident on the motorway we were late to pick up the car. They told us they gave away our car and now needed to charge us an extra 20 pounds a day for the 5 days we had the car despite giving us the same car type we had asked for. We returned the car as we received it with 1/2 a tank of gas and despite the fact that the employee showed us that they had removed the fuel charge of $200 from my visa it remains as a charge on my credit card. I have emailed them once already with no actionOr response. I would steer clear of this company that claims to have family values and keep their prices low. Hidden fees like $1250.00 insurance make me know that a more reputable company will be my choice in the future. Book some where else”

Helpful Report

Posted 7 years ago

“Me And my brother went to Birmingham with family so we booked 2 cars for our stay in birmingham. Once we get on rently desk the guy said we are one hour late so they have no car left for us although both cars are pre paid. I reqiested then of they have any car for us they simly said no. He offer us 2 six seater with 100£ extra per day basis which is not affordable for me so these left us stranded. We were traveling with 5 kids Age 8, 6,4,2, and 1 year old. Have to say please never ever rent from easirent company. So far they never refund our money back.”

Helpful Report

Posted 7 years ago

“I turned up at Crowne Plaza Crawleyafter a 45 minute wait for the link bus. Told that as I did not have a CREDIT Card a further charge of 168 pounds would be made. No aplogy or solution. My debit card is all I have as I DO NOT NEED a Credit Card I have enough money to pay up front----other hire companies accept Debit cards with NO problem. Will not try to use them ever again.”

Helpful Report

Posted 7 years ago

“Staff are very rude, they will try every trick to make all liability yours, be careful!!! This company takes so many swipes of your credit card you will be dizzy. All liability is yours "regardless of fault" I was grilled in the office and by another ignorant guy outside that was busy trying to distract me from looking around the car. No damage was marked on the yellow vehicle ticket but I found several damages in minutes. I was told I will looses my 1250 access from a scratch or small dint not marked on the paperwork. Easirent!! "whats happened to fair wear and tear" The fuel has to be put in 5 miles of the office? how can you dictate like this! BE AWARE , this company will spoil your time in the car, you will be thinking of all your liability, regardless of fault. If you decide to hire with these , listen and look carefully and do not let your guard down for one minute. I hire with lots of companies and can say this is the worst company in my time hiring cars. To sum it up "A well run scam"”

Helpful Report

Posted 7 years ago

“Put a deposit of £1250 on your card as the assess over the rental period and also hold an additional £95 to return the car full. They are a money grabbing company - wish to see them out of business. Staff are unprofessional to distract the customer from all the tariffs they add on. Beware and stay clear from them - its not easirent - its difficultrent!!!!!”

Helpful Report

Posted 7 years ago

“scam. they made me buy a full tank when all I needed was a quarter. robbers. stay away.”

Helpful Report

Posted 7 years ago

“scam. they are trained to rob you. do not listen to any offer. they made me buy a full tank fuel when all I needes was a quarter. robbers.”

Helpful Report

Posted 7 years ago

“The car was provided with significant damage to it i.e. indicator obscured by duct tape wich was holding it on. I was then charged £235 for a minor scratch which was not caused whilst I had the car. Be very wary of the condition of the car when you take it. Iwas told (after the fact) by Easirent I should have made a video of it! Not a reputable company in my opinion.”

Helpful Report

Posted 7 years ago

“Easirent is not "easi" at all. I have rented cars from a number of companies and have to say that my experience with easirent was the worst. Yes, their prices to begin with, are very appealing, why pay higher rates when you can get cheaper rates for the same cars right? When I got to Stansted airport branch, I didn't feel very welcomed. I remember also telling my boyfriend how it just didn't feel right when I collected the car from there. All car companies ask you if you want to take out extra insurance with them. This company had several sheets when you said no to the first sheet, they took out a second one with filled in prices to decrease your excess. I felt very pushed and uneasy. However, I still said no to both. After me saying no, they put a deposit hold on your credit card for any damages to the car, which of course is normal. However I have never had to put a deposit hold for over £1250. So my card declined. The lady then said we would put it on two different cards, one for £126 and my credit card for £95. I saw that both payments weren't a hold but they got taken out of my accounts. I gave the car back, perfect condition and asked the guy when my money will go back on my card, to which he replied that it will take a few days. I waited 7 day (5 working days), and saw that only £95 got put back. I then phoned customer services who told me I have to wait up to 10 working days. So then I go again, waiting another week. After 10 working days I phoned customer services who told me that it was an insurance that I had taken out, if you can't provide a credit card that blocks over £1,250, then they will give you a “relax 100” insurance. I’ve been with another company before which had a high excess but if there are any damages they would then invoice you and you would have the option to pay with another card, they will still block a certain amount on the credit card but not as high as the excess that they would take. I was not told about the insurance when my credit card got declined, if I was I could have phoned up my bank. So, if you want to be spending more money then you originally expected then easirent is for you!!!! Also when speaking to customer service the second time, when I asked why I wasn’t explained this the day I picked up the car, the lady on the phone just stated that she did not know why this wasn't told to be as "she's not at that location but at head office", no apology or anything. Then when I said I’d like to make a formal complaint she just added, “you can by emailing us but they will just tell you the same thing I am now. It’s in your contract you signed”. Shall I add that they make you read the terms and conditions on a little screen. Insurance details, damage liability and owner liability sections come on the screen but charges are not shown from what I remember. You don’t get the copy of you rental agreement straight in your hand but it gets e-mailed to you. In England it is a requirement for rental companies to sell you rented cars with loss damage waivers. So I feel like I’ve had additional cost taken from me for insurance that I didn’t want. Really bad customer service!! Made me realise to not go for cheap but go for known companies!”

Helpful Report

Posted 7 years ago

“Easirent have no base at Birmingham airport, but ferry clients to a hotel lobby to collect their car. The rental car was provided 1 hr late: no warning or explanation was provided. Easirent left the overseas family waiting in the hotel lobby, where I, as host, had arranged to collect them and lead them to their destination. But because of the 1 hr delay, I was left circulating around the hotel forecourt back on to the road, returning a few minutes, yet again to find the rental car was not yet delivered. For this I was issued with a £100 parking fine. Had Easirent informed us that there would be a 1 hr delay I should have parked up at a car park. Subsequently, Easirent customer services did not even have the goodwill (given thier tardiness) to contact their parking company to explain. I shan't use them again.”

Helpful Report

Posted 7 years ago

“We accepted a Ford Focus from the Belfast branch as it was the most suitable vehicle for transfer of a wheelchair user. Now the vehicle we did accept was so bashed up it closely resembled one used in a stock car race. We did a quick check on pick up and identified some marks that were not listed on the paperwork but it was late and raining. On returning the vehicle the chap came out and went straight to a minute scratch below the front bumper. Having had a similar experience with Greenmotion in Edinburgh it became quite evident that in both cases the hastiness of identifying the damage clearly imply that this was already there from a previous rental but was not logged because we DID NOT spot it. Again we had not met their demand for excess insurance so incurred a ridiculous fee of £245. I will never use Easirent or Greenmotion again. They may show up cheapest in the comparison search but they are out to sell their excess cover! I strongly advise that all renters buy excess insurance in advance of rental and be sure to photograph every side of the vehicle before driving away.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Easirent Reviews