|
Shipping & Delivery
|
|
|---|---|
|
Delivery Methods
|
Own Driver
|
|
Average Delivery Time
|
Next Day
|
|
On-time Delivery
|
Greater than
25%
|
|
Accurate And Undamaged Orders
|
Greater than
52%
|
|
Customer Service
|
|
|
Communication Channels
|
Email, Telephone, Live Chat
|
|
Queries Resolved In
|
Over A Week
|
|
Customer Service
|
|
|
Returns & Refunds
|
|
|
Refunds Process
|
Difficult
|
|
Returns Process
|
Could Be Better
|
