Name: Easyjet
Rating: 1.85

“I cannot believe the treatment we recieved from EasyJet on return from our flight from Antayla EZY8840 we arrived at airport checked into departure lounge . Flight was meant to be departing at 22.45 . We had a delay which was the 1.15 . Departure gate was opened to board the plane and as we stood in queue it was cancelled . I then questioned the staff on the gate as to when the next flight would be he replied 16.25 the next day . I was travelling with family there was 5 in our party one of them was 13 . I also questioned the staff about what would happen next he said information would arrive in two hours . The staff then abandoned us we waited until 6am wasn’t offered drinks or any answers by this time all the passengers and my family where very tired and stressed . Not an easyJet rep in sight none available we were told at that airport at any time !! Whilst this was going on our plane had landed at 12.30 and had moved away from departure lounge on tarmac within our vision ! At 6am the following morning there was 24 hotel rooms found for family’s with children we didn’t get one they were all taken there was people who were elderly on our flight . From that moment it was horrendous we had no answers everyone we spoke to passed the buck easyjet cut people off not responding to emails just said check flight tracker. No hotel stay was offered to us or the remaining passengers. We were offered a Burger King which I didn’t have as I’m vegetarian unfortunately the airport doesn’t accommodate this so I went without a hot meal from 8pm on the Wednesday evening until 5pm the following evening ! Our delay was 18 3/4 hours . The treatment we had was horrendous I had to cancel work the next day had no sleep no answers from easyJet no apology apart from pilot and crew who pretended they didn’t know we were not put into a hotel but served us a complementary drink and snack . Bet they had a nice nights sleep and shower before they flew out . Angry doesn’t even cover how I feel our family had taken this holiday after a stressful year of losing my mum . This will be the last time I will be using easyJet . I feel more stressed now than before I went on holiday . If we were put into a hotel and kept informed my feelings towards easyJet may of been different but it’s obvious they don’t care about there passengers and lack customer service ! So in relation to your easy jet ‘our promise’ not once did it feel like we where treated safely and that you acted to the events responsibly, you were not on your customers side-the complete opposite in fact , your statement ‘that we were in it together’ is some sort of joke and to claim you are always efficient and forward thinking clearly is a lie.”

Helpful Report

Posted 5 years ago

“I cannot believe the treatment we recieved from EasyJet on return from our flight from Antayla EZY8840 we arrived at airport checked into departure lounge . Flight was meant to be departing at 22.45 . We had a delay which was the 1.15 . Departure gate was opened to board the plane and as we stood in queue it was cancelled . I then questioned the staff on the gate as to when the next flight would be he replied 16.25 the next day . I was travelling with family there was 5 in our party one of them was 13 . I also questioned the staff about what would happen next he said information would arrive in two hours . The staff then abandoned us we waited until 6am wasn’t offered drinks or any answers by this time all the passengers and my family where very tired and stressed . Not an easyJet rep in sight none available we were told at that airport at any time !! Whilst this was going on our plane had landed at 12.30 and had moved away from departure lounge on tarmac within our vision ! At 6am the following morning there was 24 hotel rooms found for family’s with children we didn’t get one they were all taken there was people who were elderly on our flight . From that moment it was horrendous we had no answers everyone we spoke to passed the buck easyjet cut people off not responding to emails just said check flight tracker. No hotel stay was offered to us or the remaining passengers. We were offered a Burger King which I didn’t have as I’m vegetarian unfortunately the airport doesn’t accommodate this so I went without a hot meal from 8pm on the Wednesday evening until 5pm the following evening ! Our delay was 18 3/4 hours . The treatment we had was horrendous I had to cancel work the next day had no sleep no answers from easyJet no apology apart from pilot and crew who pretended they didn’t know we were not put into a hotel but served us a complementary drink and snack . Bet they had a nice nights sleep and shower before they flew out . Angry doesn’t even cover how I feel our family had taken this holiday after a stressful year of losing my mum . This will be the last time I will be using easyJet . I feel more stressed now than before I went on holiday . If we were put into a hotel and kept informed my feelings towards easyJet may of been different but it’s obvious they don’t care about there passengers and lack customer service ! So in relation to your easy jet ‘our promise’ not once did it feel like we where treated safely and that you acted to the events responsibly, you were not on your customers side-the complete opposite in fact , your statement ‘that we were in it together’ is some sort of joke and to claim you are always efficient and forward thinking clearly is a lie.”

Helpful Report

Posted 5 years ago

“The worst company I’ve ever seen.... don’t choose this .... company....”

Helpful Report

Posted 5 years ago

“Flight booked to leave Thursday 13/06 at 06.05 hrs. we received an email in the early hours saying the flight has been delayed till 08.30hrs but to book in at usual time. Booked in at 05.10 hrs and was TOLD by the EASYJET check in desk attendant that the FLIGHT was DELAYED till 08.25. we were provided with two vouchers for coffee because of the DELAYED FLIGHT ... On checking the display board at 06.45hrs for information we discovered that the GATE CLOSED FLIGHT GONE was displayed. Unbelievable and totally incompetent device.. we missed a funeral of a close relative and are both ANGRY VERY VERY ANGRY.. please email me with information on who to contact for the flights refund. I AM THAT ANGRY I MAY LOOK INTO SU-ING EASYJET Not even an apology when approaching their customer service desk just offered a flight the next day which we would have to pay for and a postage stamp piece of flimsy paper with a customer service contact on it COULD SOMEONE FROM EASYJET CUSTOMER SERVICE COMPLAINTS DEPARTMENT EMAIL ME BACK WITH AN APOLOGY joefarel1960@gmail.com”

Helpful Report

Posted 5 years ago

“Are you going to sort out my new passport that a member of your team damaged by placing a sticker on the inside of it for my baggage, Which when I took it out to scan my passport it ripped my passport number off damaging my passport! your customer service are useless! Unhelpful, The chat option was a waste of 40 minuets after asking a load of questions then said sorry can’t help you with that, knowing full well from the beginning what the problem was! Then why did they need to ask all those questions in the first place. I have a holiday booked with no passport at the moment so I’m hoping this gets resolved soon as that’s a few thousand pounds down the drain when I can’t fly! Sort it out easy jet! Your negligence your problem”

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Posted 5 years ago

“Cancelled my flight last minute without any reason and promised they would pay for any travel we have to arrange ourselves however once you arrange the claim they say that isn’t the case and cite it was due to bad weather on the hottest day of the year and there is nothing they or will do. Will never book with them again”

Helpful Report

Posted 6 years ago

“Booked and paid £1135 for only flight advertised on April 14th, 7 days later, a 2nd flight was added to the roster and would have saved me £550. Not even an offer of a goodwill voucher gesture. Will look elsewhere next time”

Helpful Report

Posted 6 years ago

“Given wrong change by cabin crew when i purchased a beverage for my sister. Female crew proceeded to embarrass me when i told her i was five euro short in my change. Totally humiliating experience. I just had to suck it up as she started pulling money out of the purse saying are you sure three times in front of other passengers. Have an account with easyjet and fly 3 times a year with family. Think i will now close my account and look elsewhere. Pity as the Easyjet Europe staff are fantastic. Flight was from palma to belfast sept 15th 2018.”

Helpful Report

Posted 6 years ago

“https://youtu.be/3EZjLEOvjCc People of london and all UK please share this. Easyjet_uk is giving good representation regarding business practice.”

Helpful Report

Posted 6 years ago

“Denied boarding without compensation, because we complained about ridiculous overcharging for a jacket and despite my pregnancy. 24 hour delay, costs for extra flight and hotel and no refunds. Unprofessional, agressive policies, incompetent staff. Whoever works there has sold his soul to the devil. Avoid at all cost if you want a travel ecperience and not a nervous brakedown.”

Helpful Report

Posted 6 years ago

“unable to check in online or using app told by live chat there was nothing wrong but to go to check in at alicante airport.At check in told that there were no seats as flight was overbooked.Had to wait until all passengers boarded then luckily 3 were no shows.Staff were unhelpful and did not look for any passengers willing to swop in return for compensation and hotel.”

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Posted 7 years ago

“Plain and simple - pathetic. Rubbish claims process and terrible customer services representatives.”

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Posted 7 years ago

“Ref ID: 113332498 - cancelled my flight to Ibiza 10 minutes before take off, no proper reasoning given. Rude customer service at desk, showed a complete lack of sympathy. I almost missed my brothers wedding as a result. It's now 4 weeks since I heard from your customer service team, who have promised refunds and compensations. Despite providing the necessary receipts. Someone needs to get in touch as a matter of priority.”

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Posted 8 years ago

“17/11/14 - I did a booking for 2 flights which was paid. 19/11/14 – I made a change of dates on my flights but I was told in my job I couldn’t make it. 19/11/14 – Just 2 hours after my first change of dates, I was told by my boss that there was a mistake so I could go away on the original dates, therefore I called your customer service to revert the flights to the original dates. Your customer service agent told me that Easyjet wouldn’t charge for the first change, but he had to charge me £28 because the original flight was full. I agreed with this. Today I have checked my bank statement and I have been charged for the first and for the second charge, this is a lie, it’s a scam and I was deceived by your customer service agent.”

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Posted 10 years ago

“I experienced the worst possible service from easyJet at Southend on Thursday”

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Posted 11 years ago

“Experienced bad service last night from easyJet in Prague”

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Posted 11 years ago

“29 emails, 16 phones calls, 2 months later and still no refund, easyJet have no idea on what they are doing! disgusting”

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Posted 11 years ago

“The Easyjet website is almost as unhelpful as me on a monday morning ha, what a joke”

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Posted 11 years ago

“waiting for flight EZY425 being told the plane hasn't arrived yet and they don't know where it is, very poor customer service!”

Helpful Report

Posted 11 years ago

“so disappointed with service from easyJet. Wondering what hoops we'll have to jump through next to get compensation due.”

Helpful Report

Posted 11 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Easyjet Reviews