Easyjet Reviews

Name: Easyjet
Rating: 1.85

1.9 Rating 381 Reviews

21 %

of reviewers recommend Easyjet

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1.9

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent flight ! From Catania to London Gatwick! Ezy8568. Sunday 11th October . Beautiful holiday in Sicily . Very organised & efficient easy jet stewards , with Covid 19 . So friendly and professional with the new way of flying with corona virus. Always fly with Easy jet Number one budget Airline! Fantastic!”

Easyjet 5 star review on 11th October 2020

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Posted 4 years ago

“I thought booking a quick flight to London for £35 was too good to be true, and it was. I arrived to the airport 1.5 hours early to discover they cancelled my booking without telling me. I only received a confirmation email, and no cancellation. The attendant refused to apologise and blamed my bank for refusing the transaction. How do you send a confirmation before the funds clear? And why wasn’t I notified? £100 later, I’m rushing to catch the LNER. If you’re thinking to fly EasyJet, DON’T!!! You get what you pay for.”

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Posted 4 years ago

“On a flight tonight from Belfast to Luton. At boarding in Belfast airport some customers were wearing masks not covering their nose, I asked laddies at boarding to insure this was corrected “ she did nothing” easyJet is not keeping us all safe”

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Posted 4 years ago

“DISGUSTING!”

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Posted 4 years ago

“Easy jet are disgustingly ridiculously… Easy jet are disgustingly ridiculously bad!!! Worst experience I’ve had travelling and trust me I’ve travelled the world with some of the cheapest airlines going. Hopefully you will go bust during these trying times as you really don’t seem to care about your customers experience on your poor excuse of transport!!!! Well done as I had to spend a week without vital medication....would really appreciate contact regarding the issue as can’t seem to get any joy through the proper channels thanks Very unhappy traveller”

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Posted 4 years ago

“EasyJet is a disgrace I boarded a flight with my teenage daughter at Majorca Confrontated by a junior boarding gate who attacked me and my daughter for not wearing a poor quality face mask we were wearing a higher grade Adidas mask then had a go at our baggage then did not disclose his name or get a manager which o requested Flying in COVID times is not easy but to have poor staff who are rude and make it difficult to travel is unnecessary Hire better staff at your Majorca boarding gates from Palma to Naples”

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Posted 4 years ago

“91 days now and STILL fighting Easyjet for my cash refund on flights that THEY CANCELLED..... EU LAW 261/2004 states if an airline cancels your flight BY LAW they MUST refund you within 7 days!..... The UK government is doing absolutely NOTHING to help the thousands of people who are fighting this disgusting company that won't give people there money back!....... Why is our government not helping it's people by not making this RIP-OFF company follow law????...... Will NEVER FLY WITH THESE CON MERCHANTS EVER AGAIN!........ Please spread this around DON'T fly EASYJET.”

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Posted 4 years ago

“I've used EasyJet many times in the past, but never had to contact their Customer Support until now. We had a flight cancelled due to the COVID-19 pandemic and subsequent lockdown in the UK. My wife made the booking, and when the flight was cancelled she was emailed saying she could take a voucher for the full value of the flight (no mention of refund), which she did. After a bit of Googling, we learned you had to call and request a refund over the phone, which I did, and the person I spoke to said they'd "reversed" the voucher and applied a refund instead but that it would take up to 3 months to appear back in our bank account. 4 months later and we still have no refund, so I called them back today and they're claiming they have no record of this conversation and that it's not possible for vouchers to be reversed to refunds. As it was done over the phone, we're now at the mercy of their call recording software to see whether they have a record of this call and what I was told - I guarantee that the recording of this call will have been "lost".”

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Posted 4 years ago

“This would have been a five star review had it not been for the two hours I had previously wasted on hold when I called 0330 365 5000. Luckily I read some of the reviews on here suggesting people try 0330 365 5030 so I thought I'd give that a try. Long story short, answered within 15 minutes by a very helpful chap by the name of Bandi who actioned my cancelled flights refund back to Love Holidays. OH NO! not Love Holidays I hear you cry, but fear not, for just over a week later of kind Bandi actioning the refund I received an email from Love Holidays saying the £290.28 refund from Easyjet would be back in my credit card account within five days. Well, two days later there it was, so really apart from the issue with the first customer service number I tried I haven't got any complaints.”

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Posted 4 years ago

“Making people wait for one hour to speak to customer support in the call center should be illegal”

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Posted 4 years ago

“Horrendous!!!!!!! I accepted a voucher and they make you call up To use it but don’t answer for hours and hours!!! I waited for 3 hours on 3 straight days I couldn’t wait any longer and now my flights have gone!!! Why issue vouchers you haven’t got the capacity to service!!!! Why let customers who could of insisted on a refund go though this stress it’s ludicrous!!! I am so stressed I will remember how horrendous this was and tell everyone I know!!”

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Posted 4 years ago

“Now with the Pandemic most of the airlines give you the money back of your bookings. I try to cancel my flights and get the refund. Since is NOT RECOMMEND TO FLY. They don't refund me the money”

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Posted 4 years ago

“Shocking customer service. You call them and are on hold for hours before the call disconnects. You fill in their online form and no one replies. You email them direct and no one replies. We will never use them again!!!”

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Posted 4 years ago

“Awful set of liars and cheats”

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Posted 4 years ago

“Finally had notification of refund from early April. Turns out my card has expired and replaced with new one but same number. 40 mins on hold before being told barclaycard will have the money and I must ring them. 45 min further hold ringing then to now be told that this is easy jet ruse to keep my money longer as a chargeback is taking months and all easy jet need to do is issue refund back to my card as you don’t need the expiry date. Yet another 40 mins ring easy jet back to be told the same thing, when I pointed out what the card issuer had said the extremely rude and ignorant easy jet representative just hung up the phone!!! Agghhhhhhh🤬🤬🤬🤬🤬 easyJet this is nothing other than fraud you are cheating the public out of hard earned funds you absolute thief’s!!!!”

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Posted 4 years ago

“total cheaters they are avoiding… total cheaters they are avoiding refunds and customers who want refund , using technical blocking their own emails, phone and etc. they should be prosecuted at once”

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Posted 4 years ago

“Just had a 7 hour schedule change asked for refund told i could not have one. Their policy is 5 hours so i should have had a refund. The staff lie to you and say u have to have a voucher. So if your schedule is 5 hours or more you are entiled to a refund. They will lie to you poor poor service.”

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Posted 4 years ago

“Still waiting for a refund (7 weeks) went on their refund tracker tool on their website, my claim can not be found! Absolute shambles.”

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Posted 4 years ago

“My flight got cancelled because of coronavirus. I applied for a refund on their website and after 2 months my refund request got rejected because they say, the flight got cancelled less than 30 days before its departure day. Given that the reason for not accepting my refund request was to do with the date it was cancelled, certainly this was something they could have determined immediately. Instead, they left me waiting for 2 months so that the time window to get a voucher would expire. I am now left with no options and I can't even get a voucher or change my booking to a different flight. They proactive misled me into losing my money, which is unethical at best. I wish whoever at easyjet came up with this misleading process to have to spend the money they stole from me in medicines for an incurable, painful disease. And then some!”

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Posted 4 years ago

“ABOMINABLE CUSTOMER SERVICE! I have flown with Easyjet every year for many years from my local airport at Bristol. In 2019 we changed our mind about where we wanted to go for our autumn break so I cancelled our flights and rebooked (both with Easyjet). I was due a refund of the tax paid on the cancelled flights and during my online exchange with Easyjet Customer Service team I explained that I no longer had the card that I originally paid with and I was advised to phone the customer services team by to arrange for the refund to be paid to a different card. The person I’d been liaising with online then immediately paid the refund to the card I said I no longer had! I contacted Easyjet many times and went over this again and again and they didn’t send me details of the card number used for the original payment, but as I no longer had the card, I had no idea what card it was and no statements relating to the card number, which I explained again and again. I eventually received a call from Easyjet apologising for what had happened and asked for my bank details so the refund could be made straight into my bank account. I never got the refund and when I contacted them again they said I’d have to provide proof that I hadn’t received the original refund, which was impossible for me to do. This was September 2019 and to this day I never received my refund and I never found out which card the refund was supposedly paid to or received a statement with details of a refund from Easyjet. Until I receive my refund I will not book flights with Easyjet again, even when we are eventually allowed to fly.”

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Posted 4 years ago

Easyjet is rated 1.9 based on 381 reviews