Easyjet Reviews

Name: Easyjet
Rating: 1.85

1.9 Rating 381 Reviews

21 %

of reviewers recommend Easyjet

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1.9

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why is it that 5 days prior to xmas after having booked a holiday for the first time with easyjet believing that the price was stable and reasonable do customers have there pants truly pulled down by a snap sale Just been had by a £300 overall price drop that leaves a sour and bitter taste from this company Credit crunch and all the uncertainty of what prices will be like booked for August 2026 miraculously theyve re calculated and thought wow were overcharging here we'd better drop the prices and all this for there customers ! Perhaps were the last mugs to book at the higher prices and now they can fill the plane with passengers paying less Well truly spanked here but definitely the first and last time by easyjet. Unless you'd like to cut our costs ? But i guess that will be bah humbug for the festive period.”

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Posted 3 months ago

“The flight was okay. I was carrying my late husband’s ashes to scatter in the S of France. I had checked online the protocol for doing this. It was unnecessary to contact EasyJet, but the correct paperwork was necessary. As I moved along in the queue towards security check, I asked a member of staff if I should proceed as normal, or did I need a different desk as I was carrying ashes. She asked me if I had notified EasyJet. I said this was not required. She disagreed, and wanted another member of staff to confirm this. This member of staff agreed with me, but the first one said that EasyJet needed to be informed, as I’d be ‘ taking another person on board ‘!? She tried to make a call, but when there was no reply, she said to carry on and see what they said at security. There was absolutely no problem. EasyJet need to ensure that there staff know the correct procedures for these circumstances.”

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Posted 6 months ago

“Flight from Belfast to Isle of Man cancelled due to runway issue. Tried several times to get reimbursed for hotel and dinner yet was told every time I submitted my claim that I wasn’t the person on the ticket. Not quite sure who they think I am but this tactic of not reimbursing is not acceptable or professional. Buyer beware!”

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Posted 11 months ago

“01/05/24 Unable to fly due to my partner’s meniscus and ligaments knee injury. 5 hours in an Easy jet seat is to long Phoned and tried to cancel or postpone but without the serious health form and doctors conformation we lost the full cost for the flight and baggage. I would have exasperated an admin charge but the full amount is a bit harsh”

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Posted 11 months ago

“Liverpool to Paris 11th Aug 12.20pm Air hostess very unfriendly and chatting about personal issues all the way chat chat amongst themselves.No intrest in the customers on board.Felt ignored and as if we were in the way.Eating their lunch in corner near front seats on an 1hr 20 min flight ?????Lazy and very unprofessional and to be honest full of their own importance.A little more respect and genuine engagement with customers would go a long way.Ive travelled on international flights and local flights alot and first time on easy jet definetly the most unfriendly and Take a look at Ryan Air/quata air and jet star you.may learn something..Or you may not!!!!. Smug,stuck up ,cold just doing their job to a minimum.”

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Posted 1 year ago

“Booking a return case on easyJet has been a nightmare.I was informed by the ground staff that my case was to be put in the hold which was to big I agreed with out a problem or argument The staff member advised that I can get a refund due to my error When applying for said refund I am told that I can’t as it states in there policy ( which I presume their ground staff have read ) I can’t believe that this airline has turned very similar to Ryan air So on this occasion after a few attempts to have this resolved I write a unpleasant review”

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Posted 1 year ago

“I contacted customer service twice about being charged twice for my hold baggage. The website was confusing and I didn't realize it before completing transaction that I was bring charged for 2 bags instead of 1. I immediately tried to change to one hold bag but I wasn't allowed. I also tried to solve it before travelling with more than one airport agent but all of them told me to contact easyjet by email or phone. I lost my money but they lost a customer. Very poor customer service.”

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Posted 2 years ago

“Good flight good crew Bags took over an hour to come through to collection very poor service !!!”

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Posted 2 years ago

“2 hour easyJet queues! Holiday ended with an abusive overworked cabin crew member showing no care when addressing or reminding customers. One passenger was clearly recovering from an injury but this did not deter an impolite, impatient and resentful member of staff.”

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Posted 3 years ago

“Pre-ordered 2 Bistro Vouchers for £7.50 each. However reaching us, all hot main meals had been sold (what is the point in pre-ordering!), hostess advised we could get a refund, so we went hungry. We subsequently claimed a refund only to be told we were not entitled to one!”

Helpful Report

Posted 3 years ago

“I am tired of explaining to a legion of agents how I lost the flexi booking for a departure on September 1st from Geneva to Menorca. Unfortunately I added hold luggage convinced that I would get the rapid test result in 15 minutes and my flight leaving at 19.15 pm gave me time enough to have all settled by 4 - 4.30 pm. Here is the timeline On September 1st I decided to take a rapid test in Lausanne. It was done without appointment and people who took an appointment graciously let me skip the queue when I told them I had a flight in the evening plus the recent passing of my father made me look like a nervous wreckage. The cost of the taxi was 80 CH plus 40 for the test as a non resident. Not cheap but only place with availability close to the hotel. I lost a silver cross while waiting for the cab. Sign for trouble. Around 3.30 pm I went back to the hotel to pick up the luggage as I booked a cab for 4 pm to get to the airport. Test was negative but the encryption PDF file refused to open. I took a PCR test to fly to Geneva and the encryption system caused issues but compared to the Rapid test it was much more efficient. The stress built up fast with the Bar Code refusing to show even if the email stated it was negative. I gave up trying to open the file that decided to be readable around 8 pm when the flight left. Since I was within 24 Hours of booking I signed in to cancel or modify the flight. Not sure that seats would be available for September 4. No way for me to understand how to get the Q Code. On Easyjet site, all I had to do is cancel the flight and click on fees to see cancellation cost. Found myself in the Looping Hell. Clicking and clicking on Cancel Flight case but the case was deactivated. Blank. It was not the first time this issue happened but this time a very bad time. I flew from Menorca without any issue. Also with flexi because too much hold luggage to pay. 1. Why was the case blank? 2, Why change flight wasn't available? In despair, I cancelled the taxi booking with the hotel IBIS landline. For one week my mobile worked fine but then no more network to get bank verification codes by SMS. 3. Why no Easyjet agent did answer after being on hold like they hung up. Or disconnected. Covid saturation. 4. No other option than stay 3 more nights and take another rapid test with paper print and code. Done on September 2 very easily. More taxi fees. I booked for September 4. Waiting the very last moment to add 3 hold pieces the cost of which was 172 EUR. I had come to Switzerland hoping to help bereavement and forget the country my father died. The Digital nightmarish world decided otherwise. For I forgot to say that chat was unavailable most of the time on Sept 1. The only evidence I have is a chat transcript but my battery at the hotel lobby went dead. As I needed the hotel landline AND my iPad struggling to fix the issues. Back to EU I contacted Customer service telling the rather pleasant lady that a very unprofessional agent speaking French but with the usual north african accent, I am French Speaking, told me the refund had been processed without even asking for my name which I provided myself or my email. He said whatever he pleased or was easier to get rid of a customer. The conversation was recorded so I explained it all thoroughly with cumulative stress. I told them some agents were deliberately sabotaging the company out of sheer indifference. laziness, frustration, complaint saturation, go figure. Easyjet airport staff is usually very efficient and very professional. On 2 occasions, 3 years ago, a Christine working at Geneva offered her precious help. This year Menorca staff showed empathy for my loss as nervous breakdown was obvious. But I always manage to do what is crucial. Nolt being a rich person I can't afford wasting 290 EUR. And as a lone travelerr, for many years, I have to rely on my own vigilance, experience. Yesterday I had another chat trying to get an update. For I also sent 2 internal messages on Sept 1. One interrupted chat and 2 internal messages within 24 hours of booking should suffice to show my good faith. I told the agent located God knows where that Easyjet, the digital company had a log of all customers calls. If not, it is digital failure. The Lausanne hotel landline number attesting my many calls was given during the chat. The agent told me Easyjet could not check hotel numbers. HOW so? All is logged as 2 bookings were made at the hotel with IP address. Since the lockdown all I observe is the Fall of all the System, the masks unmasking the many faces of people. Millions of people lost money and I lost a fortune since March 2020. Millions lost a lot of money. Sometimes I got refunds sometimes I did not. Since I travel with Easyjet, many years now, I booked cheap flights when I was unsure to fly. If I had health issues to get to the airport. I accepted the risks. EasyJet counts on that factor. How many people were too tired to fly and lost fares? Many. BUT let me know how I can be held responsible for the site malfunctions or sabotage? Covid19 changed the world forever but now companies are turning against customers with amazing innovating techniques. If the site is not allowing me to change my flight or to cancel my flight, Easyjet has the means to check. If it has not the means or staff is incompetent or digital technicians are building up virtual pages entrapping customers into a labyrinth of aleatory problems, a very ingenious way to cash money, indeed. A FR bank I left without notice told me a bank card was deactivated. Not only it did not appear on the site page I logged in, but they used the card to charge illegal amounts dozens of times. The virtual world is causing more and more issues. It will end ineluctably in global chaos with hacking the new norm, Easyjet was hacked if I recall. No surprise. A Swiss told me I would get my refund next year. Maybe maybe not. Most of the time I had no severe issues with Easyjet. I found the company the best option. Disliking stops. Non stop flights, the best option for decent fares. But today, trust is gone. Too much dishonesty too many people no longer wishing to work. if only every business worked like Netflix Amazon, where all is under control, I wouldn't be here begging for 290 minus the 59 fee penalty that happened to hide my eyesight on September 1. I was looking at the wrong screen with blank cases. Yet allowed to change my name for a high fee. The case was active. 1200 Euros lost in a few days thanks to the Digital Era. I miss the past flawless mechanical systems. When things lasted a lifetime. EasyJet needs to improve security.”

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Posted 3 years ago

“only slightly better than Ryanair.”

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Posted 4 years ago

“Why if you know the flight is delayed do you not know that the crew are more than likely to run out of hours therefore increasing the delay by another hour and a half on top of the previous hour and a half delay??? Poor planning Easy jet.”

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Posted 5 years ago

“Easy Jet for some reason not known to us sent Titan airways to collect us from Kefalonia. The plane was an old crate held together with sticking plaster literally on the screen in front of me. One toilet not working, then half way home developed a technical fault so we had to divert to Malpensa. Very frightening!... Strangely enough there was a new EasyJet plane not in use ready to take us home. After being kept waiting for some time we finally boarded, the captain offered us a complimentary drink and but not gin only tonic no ice or lemon sorry not allowed to serve gin!... The new crew treated us with total contempt disgusting.”

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Posted 6 years ago

“Delayed by 2.5 hours but still asked us to pass the customs and sit in an area where there is almost nothing to eat. Instead, we could stay at the other side of the airport and spend some time in shops or restaurants. No one could explain why they did so. No one could take initiative and all called "the supervisor" who never showed up, nor helped. There were two more London flights after us and although there was space, they didn't let us in. Another policy which none of the employees know why. When complained, they indirectly shut us up with saying "here is you voucher" as if that was my only concern. Its not the Easyjet we know anymore.”

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Posted 7 years ago

“My return flight timings were changed by Easyjet and were no longer convenient. Easyjet did not give me an option to change my flight to fly to an alternative UK airport on the same date and would only allow me to either accept the new flight time or fly back on a different date which was not an option. I spent over 2 hours trying to telephone easyjet but never got to speak to an agent as there was a high call volume, and their online 'contact us' option only allows for a certain amount of text to be inserted and I had to send my message in 3 'chunks' as the whole message could not be sent as one complete message.”

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Posted 7 years ago

“Great customer service from easyjet, they answered my query within a few mins happy.”

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Posted 11 years ago

“Disappointed in easyjet behaviour as I’d always considered them to be above the rest”

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Posted 11 years ago

“possibly the worst airline ever.. No sense of customer service, but I guess you get what you pay for!”

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Posted 11 years ago

“complete lack of customer service at Gatwick airport. Simple question was met with an aggressive and rude response. poor”

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Posted 11 years ago

Easyjet is rated 1.9 based on 381 reviews