Easylife Group Reviews

Name: Easylife Group
Rating: 1.16

1.2 Rating 543 Reviews

3 %

of reviewers recommend Easylife Group

Company Reviews

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Metrics

1.2

Based on 543 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t as a rule do reviews on things but am so angry that this company Easylife are nothing but scammers who prey on the elderly. I ordered 2 items in June and paid for them, then bombarded with pamphlets. This week discovering they took £74.99 I telephoned their customer services dept spoke to a very rude man who said I must have signed up for a supercard club which I did not and would not. He told me he was doing me a favour by letting me know I was paying for the call to which I asked for his name, surprise surprise he didn’t have to give it. Tried emailing them ...invalid email after all the time drafting a letter. He said he would put me through to another number I asked was I paying for this call he said no. Spoke to a lady rude again asked her name it sounded like Asonde and asked to spell it to which she replied ber name was Chris!!!she said I would get a refund in 5 days...I know I wont, she sounded like she was just trying to get rid of me. Asked her if I was paying for the call, she said YES. Sorry for rambling but please don’t let any of your family or friends, particularly the elderly and vunerable order from these scammers. They should be called hardlife not easylife. Will update on these people. They must be accountable. Pauline(pensioner) By the way they don’t even get one star Thank you”

Helpful Report

Posted 3 years ago

“All I will say is DO NOT ODER FROM EASYLIFE AND DO NOT AGREE TO THE MAGAZINE they assure you will offer all sorts of various products at wonderful prices - it is called PERX!!!! They will take your money and if you try to speak to somebody in the UK - dream on !!!”

Helpful Report

Posted 3 years ago

“I have been harassed by Indian callers and they do not have a easylife Tel number. I have easylife Tel no as 0333 030 0777 and this the correct number. The number that phoned me was 03451740095 take note easylife!!!!!!”

Helpful Report

Posted 3 years ago

“I was going to give them a big order after reading the review and I thank people for taking the time I put the phone down I can live without those goods”

Helpful Report

Posted 3 years ago

“Signed up for rewards club which I did not agree. Will never order anything ever again. Do not order from this company you will be signed up , unlawful, and may have money stolen from your account. Dishonest tele sales staff probably bonus for sign ups. Dreadful, found out by an accidental marketing call.”

Helpful Report

Posted 3 years ago

“STOP PHONING ME YOU PESTS”

Helpful Report

Posted 3 years ago

“My husband ordered an expensive folding table in December. It eventually arrived in January. My husband died in January, the table had been used two, three times at most. It has been behind my sofa but a month or so ago i decided i mighy as well use it myself. It wasn't stable and was really rickety just to try to eat a meal from. After a few times of use, it fell apart, the screws just don't hold it together. Absolute rubbish, expensive rubbish. I emailed easylife to ask for either refund, credit note or lastly a replacement. I told them my husband had died (had been ordered in his name). After 4 emails asking me to get HIS permission to discuss it - i eventually got it through to them he was dead so couldn't get his permission. However they then asked if I had POA - why on Earth ask that, it makes no difference after death. I offered to send a copy of his death certificate- bear in mind this is just to talk about the table, nothing else. Aftet another 4 or 5 emails i gave up trying to get a person who had any common sense so I called customer services. Explained everything to him, his response- read me consumer acts, drone on about how old it was - what, yeh 8 months and used half a dozen times- broken!! Not interested in refunded or credit note or replacement- not even a 'oh we're sorry to hear aboutbyiur loss ' or 'sorry the table is useless ' just quotes that were read parrot fashion. So i will never ever order from them even if they were the last shop on Earth. I am disgusted by their lack of concern, care and they have no empathy whatsoever for customers. I cannot believe their total blindness to the situation. Easy Life you are expensive, uncaring, have no customer care relations and your attitude stinks.”

Helpful Report

Posted 3 years ago

“I'm not sure that even one star isn't too much! They continually bombard you with 'phone calls about "reward" schemes and refuse to take NO for an answer - "We will send it to you anyway and you can cancel it if you don't want it." The only reward is that they take money from your account, there certainly don't contribute to an easy life.”

Helpful Report

Posted 3 years ago

“These people are scumbags! After repeated calls to join their rewards club, I finally gave in based on being told I'd get a free trial with a rewards package that I could keep, and I could cancel before the end of the free trial. Fair enough, I've got a lot on so didn't think much more of it. The rewards package arrived AFTER the free trial was over, and sure enough, Easylife had taken £74.95 out of my account. How is that a free trial? What am I trialling? Have nothing to do with these scumbags. They're scammers, they're thieves and they're parasites.”

Helpful Report

Posted 3 years ago

“Be very wary of this company. I had bought a product from them and had no problems at all with the purchase. Around 6 months later I had a phone call from them asking if I was happy to receive pamphlets from them.( I had been receiving pamphlets and leaflets from them throughout this time) and they then said they would send me a letter- I did NOT give them any card details in this telephone conversation. Around a month after this telephone conversation I received a letter in the post saying that I had signed up to Gardening Club and that they would be charging me £69.99 a year for this. I had a 14 day cooling off period to cancel this ( although there was actually only 8 days left when I received this correspondence.) I immediately rang to cancel and also emailed to cancel and rang my bank to ensure that no money was taken from my bank account. Exactly a month later Easylife withdrew £69.99 from my bank account.”

Helpful Report

Posted 3 years ago

“This company are fraudsters who prey on the elderly by bombarding them with emails and phone calls. My 85 year old father had money taken from his bank account on 3 occasions that he had not authorised., sending him some of membership and it was up to him to return and claim back money. Fortunately i took him to his bank Barclays who were brilliant and cancelled the payments and refunded and open a Freud case against Easylife, he also had to have his bank card replaced.”

Helpful Report

Posted 3 years ago

“This company fraudulently took money from my bank account on two occasions despite me telling them that I didn't want their Rewards card or join their Garden club. I've created two police incident reports on the Action Fraud website for the fraudulent access of my bank account. You should do it as well if you've told them No but they've still took money.”

Helpful Report

Posted 3 years ago

“I keep getting call about there reward system and telling me to join it the guyon the phone yesterday was really rude to me and telling me hes sending it out i said i don't want it as i will forget to cancel it and they will take money from my bank after 14days i was not happy with the way i was talked to on the phone if they dare take money from my bank i will contact the police as its stealing”

Helpful Report

Posted 3 years ago

“Disgraceful company. I also get the repeated calls to join their scam Rewards scheme. They change their number frequently to get round call blocking. I gave the guy a right earful this morning - his response 'I'm only doing my job'. I advised him to get a proper job. I WILL NEVER USE EASYLIFE AGAIN. Oh, and if they really cared about people having a bas experience with EasyLife they would put an immediate stop to these scam (illegal) calls.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Utterly appalling company. Quite unsolicited they debited my bank account £74.95 to go on some reward scheme I did not want. This happened after I put the phone down as I was fed up being pestered. This is surely an illegal scam. Easy life - not in the least. It seems they make life hard for many and they should be reported to trading standards. Can Trust Pilot do that ?”

Helpful Report

Posted 3 years ago

“They don't leave you alone after you've ordered something. I get frequent calls telling me about a rewards club, I've explained many times over I don't want to join their rewards club and I still get hassled. I've asked them to take my name off their calling list, I hope they do!”

Helpful Report

Posted 3 years ago

“Beware! 1 star is only because it is the only way that you can write a review. Appalling company. I regret ever having purchased from them. I should have Googled them first because there is bad press about them everywhere. They have been an annoyance, aggressive, intrusive and underhand ever since. DO NOT BUY FROM THEM.”

Helpful Report

Posted 3 years ago

“absolute frauds, NEVER BUY OF THEM! had the same issues like many people where there take money out of your bank without permission”

Helpful Report

Posted 3 years ago

“Easy life continue to share my details with numerous other companies when I have to Them to remove any contact details of mine. Some of these other companies contact me continually even when I have told them what they are doing is unlawful. Some seem to be complete scams”

Helpful Report

Posted 3 years ago

Easylife Group is rated 1.2 based on 543 reviews