Easylife Group Reviews

Name: Easylife Group
Rating: 1.16

1.2 Rating 550 Reviews

3 %

of reviewers recommend Easylife Group

Company Reviews

Questions

Metrics

1.2

Based on 550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Email I sent today, same issue, quick to take money but no communication back, I will take this further; " As you can see from the email below I cancelled this within the window and now find a charge has been issued. I never received a confirmation email, your phone lines are permanently busy, 12 minute wait today, even longer on Monday and Tuesday. The 3 emails I sent to the addresses I had for you have not been acknowledged and now I send this one. All future payments are on stop and due to the pecularity of this transaction, which I will take up with the FCA (I settled one against my own bank yesterday so don't doubt my persistence), I cannot charge back or recall the payment taken. This time I expect confirmation of this email, followed within 7 calender days of the payment back into my credit card account and since there is no option to manage my card, then remove it from my account. If you cannot remove it then I will delete my account entirely and then refer the matter to the FCA and Ombudsman services. I will add that update personal details, which should include stored cards, doesn't include the stated security question and answer either. Failure to comply within the stated timescales will result in immediate legal escalation without any further communication." There is an issue here with subscription payments, they cannot be charged back by credit card companies and is an abuse of the card system, this is the issue I will be reporting to the regulators.”

Helpful Report

Posted 4 years ago

“I spoke to them on behalf of my 86 year old Nan, they have signed her up for a subscription that I 100 % know she did not agree to be cause I was the one than asked them to completely cancel everything. They have continued to take a payment 2 days ago of £18. Scammers targeting elderly vulnerable people. STAY AWAY and please spread this on all social media platforms as I will be doing. The more we spread awareness the less likely people are to get scammed!”

Helpful Report

Posted 4 years ago

“Bought shopping trolley for 80 pounds a year ago broke on Friday eastlife will not replace it unless I get written proof from a professional to say what went wrong which they say is more or less impossible to get very upset as I am a pensioner and bought it because of back problems so disgusted,”

Helpful Report

Posted 5 years ago

“Product ordered in september not yet delivered easylife customer service say they csn fo nothing to help and will not refund. Parcel is still with Hermes after 3 months. Reordered through argos arrived the next day. Hermes say contact easylife. Easylife saying not our issue”

Helpful Report

Posted 5 years ago

“I ordered 2 items that were delivered and were as stated. However in between ordering and receiving the goods I had a phone call offering me a petrol voucher for £10. Also some other offer to help me service my car details of which they would send and if not required I could cancel. Yesterday (23/11) I received a letter giving me membership of Easylife Motorclub and the option to cancel this before 21/11 if I did not want it. The 'trial' period which had already elapsed has been charged £1.99!! Reading the comments below I doubt that I can even reach them to cancel it all. These are not 'Lifestyle solutions' they are a complete rip-off.”

Helpful Report

Posted 5 years ago

“They were twice the price for one product than caterspeed”

Helpful Report

Posted 5 years ago

“Still waiting for goods claimed on delivery note, but missing from parcel. They can’t be bothered to answer my 4 emails. 30 mins on phone no help. Will never use you again.”

Helpful Report

Posted 5 years ago

“Bought US Army torch good for Metre. They claim 300 metres, totally impossible as the beam is too wide. Good for reading a notice board in the dark but no good for anything else”

Helpful Report

Posted 5 years ago

“My dad orderd £30 of good s they took £200 pound out of his account now they will not answer the phone con merchants”

Helpful Report

Posted 5 years ago

“Ordered two cans of SEAL & Spray to seal a leaking a loft space. The advert in their magazine said it was suitable for lofts.When the cans arrive 1 was damaged.It also stated on the can "for outdoor use only unless well ventilated spaces", which a loft rarely is.When I called and told them the advert was misleading and wanted to return the goods they said they would refund the damaged can but wouldn't do anything about the other unless I sent it back at my own cost. The attitude is take it or leave it. It also takes an age to get the call answered and you then passed around from one to another so you get frustrated and just want to get off the line. Hermes who delivered the cans wont take aerosols so I now have to pay Easylife £5.00 to collect them. They also called me before delivery given a very fast spoken offer to sign up for a special deal to save money which I took as a scam to get me involved in them setting me up for a direct debit which I probably wouldn't notice until at least one months payment had been made.A terrible company to deal with.”

Helpful Report

Posted 5 years ago

“Outrageous My 85 year old relative placed one order on this site and has been signed up to and £18.50 quarterly subscription. This is for their - rewards club which she knows nothing about and has received zero correspondence. I’ve called them today to discuss this and was: 1. Hung up twice 2. And the queued for 10 minutes when I got through to what I initially thought was an automated message advising they were closed. When I interrupted this message it turns out this was a member of staff impersonating an automated message to say they were closed - despite the fact I had queued and they had a human being answering the phone also despite the fact that not 10 minutes earlier I had spoken to someone briefly. Following some internet research it turns out they sign elderly people up to this sort of thing all the time, presumably hoping they won’t notice. After a call to Barclays they are raising a dispute to get the money refunded - according to them not for the first time. Check out this question from their own FAQ on their own website Q: I did not agree to the trial going ahead but have received a letter from you saying I have signed up, how is that possible? A: Our agents are trained to follow a script that they must stick to. If you are in any doubt that you have signed up then please let us know so we can investigate this for you. We want our customers to enjoy the rewards we are offering them so please do get in contact on 0333 030 0777 if you are worried. Sums it up really”

Helpful Report

Posted 5 years ago

“I am extremely dissatisfied with the service we have received from this company. My Mum spoke to a woman concerning an extendable hose – the woman assured her it extended to 100 ft so Mum ordered it. When it arrived it only extended to 50 ft. I rang on Mum’s behalf (she is 88) and the ‘friendly team’, Andy, in returns stated that he could not be sure my Mum had really wanted the 100 ft, it was clear that the product number was for a 50 ft, and could not verify the conversation she had with the customer service person concerning the hose. He stated that Mum should have known the longer hose was more expensive. In effect he called my Mum a liar. We have also got to return the hose at our own cost. Bearing in mind Mum paid for express delivery this situation has cost her in excess of £12. We will not be using this company again. I feel very angry. ‘Easylife’ – I don’t think so.”

Helpful Report

Posted 5 years ago

“I purchased two sets of Solar Garden Stake Lights! When tried the first time, one was not working. We now have SIX that are not working. We have complained bitterly to EasyLife but they refuse to replace or to refund. They tried to create difficult obstacles, questioned whether the delivery address was the same as the purchase address, asked that a 'specialist' verify they were not working on delivery(!!!!), claimed not to find the purchase details. At such a cheap price, we had not bothered to keep receipts. When the first failed we put that down to bad luck...now that so many have failed we advised them that their product was, 'Not fit for purpose', under the Act. They have stopped answering letters. I have offered to return the six we still have that have failed...all with their EasyLife labels still attached! A cheap and nasty product from a company that clearly has a low customer satisfaction rating!”

Helpful Report

Posted 5 years ago

“Total scammers. Duped my elderly Mother out of £69.99 for some discount card. Good job that I checked her back statement and phoned for a refund. This is scandalous! Preying on old, vulnerable people.”

Helpful Report

Posted 5 years ago

“My elderly mother had money taken out of her account for something she was unaware of. This is a SCAM they perpetrate on old people often where you buy a product then the company siphons money out of your account for something you don't want. Customer services seem to be in hock with this and are not helpful resolving things. AVOID THIS COMPANY LIKE THE PLAGUE AND DO NOT LET YOUR ELDERLY RELATIVES USE IT-THIS SEEMS LIKE ELDERLY ABUSE ON A MASSIVE SCALE.”

Helpful Report

Posted 5 years ago

“Like many other duped customers, I initially agreed tot he motor club membership, but cancelled it within the timescale, only for £59.99 to be deducted recently by Sporting Goods Stores (a subsidiary?). Phoned SGS, explained the previous cancellation and was promised a refund in 3-5 working days. I will monitor the account very closely”

Helpful Report

Posted 5 years ago

“awful experience when asked to try a free trial period of a discount card when i placed by order by phone. I was unable to successfully place an online order with them, despite placing scores of orders with other companies annually. I ended up having£69.99 deducted from my bank account without ever receiving the discount card. Do not deal with this company.!!!”

Helpful Report

Posted 5 years ago

“Bought a digital air compressor 8 months ago and only used it about 6 times or so, now it will not blow up tyres it makes a loud metallic sound and that's it. This has developed a fault was told by customer service after 6 months mot there problem it's up to me to prove faulty. What buds happened to FIT FOR PURPOSE 😠”

Helpful Report

Posted 5 years ago

“HELLO, I HAVE BOUGHT SEVERAL THINGS OFF YOU OVER THE YEARS WITH VARYING SUCCESS. RECENTLY YOU HAD IN YOUR BROCHURE A SO - CALLED AMERICAN ARMY SMALL SUPER POWER TORCH, Hmmmm, WHAT A JOKE, ADVERTISED AS A BEAM DISTANCE OF UP TO 300 METRES, MORE LIKE 30 ft ON A GOOD NIGHT, IF YOU WANT LONG DISTANCE FORGET THIS GARBAGE. IT IS SMALL AND VERY BRIGHT AS LONG AS YOU ARE IN A FAIRLY SMALL SPACE, NOT BAD AS A BACKUP IN THE HOUSE FOR POWER CUTS ETC. BUT FOR OUTDOORS , FORGET IT , USELESS !! NOT VERY HAPPY, DEFINITELY FALSE CLAIMS IN THE CATALOGUE !!!”

Helpful Report

Posted 5 years ago

“Easy life have a scheme called supercard saving which you are signed up to weather you like it or not which costs £2.99 for letter then £70 if you don't replay quick enough, they send you the letter on a Saturday asking you to cancel by Monday but you cant contact the cancellation department Saturday or Sunday they are fraudsters, who are preying on the elderly.”

Helpful Report

Posted 5 years ago

Easylife Group is rated 1.2 based on 550 reviews