Easylife Group Reviews

Name: Easylife Group
Rating: 1.16

1.2 Rating 548 Reviews

3 %

of reviewers recommend Easylife Group

Company Reviews

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Metrics

1.2

Based on 548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just discovered that my elderly father with Alzheimer's has paid this company over £600 in one year. As far as I can tell it's for "lifestyle magazine". One month they took over £150. I'm going to have to sort this out with the bank as they're taking the money fro his debit card, rather than a direct debit, so I can't cancel it or invoke the DD guarantee.”

Helpful Report

Posted 8 months ago

“Easy life have scammed my elderly mother out of £100’s of pounds after placing an order for underwear they said she subscribed to both a book club ( she has poor eyesight and cannot read) and a gardening club (she has no garden) most recently £120 for the said gardening club was debited from her bank card ( nothing to show for it) in the name of ‘rewards’ total scam, awful company they shouldn’t be allowed to trade.”

Helpful Report

Posted 8 months ago

“My elderly mum ordered 2 items from easylife and they have now shared her bank details without her consent to a rogue sister company of theirs called the Rewards club - they have just taken a payment of £49 out of her bank account!! I have just reported it as fraud!! Why are these companies being allowed to get away with this … it is fraud and duping money out of the elderly… this needs to go to watchdog.”

Helpful Report

Posted 8 months ago

“Despite being fined £1.5million Easylife are still scamming elderly people. My mother purchased one item from a catalogue by phone and then finds she is paying £18.50 per month for a subscription she never asked for (and never received anything). Had to cancel her credit card to stop the payments. Easy Rip-Off!”

Helpful Report

Posted 8 months ago

“Easylife took money from my account when I phoned them they denied it basically calling me a liar. They are complete liars and know what they are doing.”

Helpful Report

Posted 9 months ago

“Easylife took almost £400 from my elderly mother's bank account after she bought something from their catalogue. They claim she subscribed to some lifestyle magazines but she did not. Luckily she checks her bank statement and she has all her faculties. Looking at the dozens and dozens of similar customer complaints on line, this seems to be their modus operandi. They pretend to be affiliated to Easyjet (which they are not) they use customer data illegally, and they target the elderly and take money from them that they didn't agree to. It looks like they just about staying in business by refunding when they absolutely have to, but they are predators. Anyone who works for them should be ashamed of themselves and know that a good proportion of their income comes from swindled old people.”

Helpful Report

Posted 9 months ago

“This company hacks scammed my 91year old grandmother. Sending her books she hasn’t ordered and debiting her bank account, they then lied to her and said they had not charged her. They need to be investigated.”

Helpful Report

Posted 9 months ago

“Please avoid the temptation to buy anything from these people. They will keep your bank details & then unlawfully take money from your credit card in the hope that you don't notice it on your statement.... They are scam artists who should be investigated by trading standards.”

Helpful Report

Posted 9 months ago

“My mum.has been scammed so far in 3 bank statements over £700 this is not the total amount we are getting solicitors involved as looking back it's alot more .she is very elderly.these people are disgusting”

Helpful Report

Posted 9 months ago

“My Dad recently passed away, and it was then that I noticed that easy life have been taking £18.50 from his account, and seems to be ongoing for quite a while. My Dad has been on palliative for the last 12 months, and terminal even longer. He was never on a position to make any agreement or subscription to any club. Looks like they prey on the elderly and vulnerable, When I rang they were rude, hard to understand, and damn right obstructive. They were wanting proof of Dads passing, definitely will not be giving them that when they seem to have been fined previously for data protection issues. So Angry that someone can ring him in his lovely home and robbed him.”

Helpful Report

Posted 9 months ago

“Easylife Kent took over eighty pounds ut of our account. This was a fraudulent withdrawal for article we had never ever ordered. This company operates fraudulently. Beware!”

Helpful Report

Posted 10 months ago

“I had £69.50 taken from my account which i did not authorize i contacted my bank and the fraud squad who informed me that little did i know the company easylife has discreetly signed me up to a membership which i did not agree to so i am now fitting to get the full amount back my advise stay well clear!!!”

Helpful Report

Posted 10 months ago

“I never bought anything from easy life, but they took £65,89 from my account in October 2023, when I asked where the had my visa number from , they said another company. Checking back on statements found another £65,89 had been taken in August 2023. I have previously reported this to my bank, who were going to look into to it, it was reported in November, I am also 84 yrs of age.”

Helpful Report

Posted 10 months ago

“Easy life has been taking money out of my account, for months, checked my bank account and I couldn't believe it. I note even buying anything. Scammers”

Helpful Report

Posted 10 months ago

“My brother was another customer who was signed up to some club or other without his knowledge or permission- this company scammed around £200 from his account before he realised it (he has learning difficulties/autism - I (his sister) have helped him with his finances since Mum, who always looked after him, was killed in a road incident, but he looks after his own bank account so he has some independence- I may have to stop allowing him this now). They have only refunded one payment of £18.50, despite promising to refund 6 months worth and despite my demanding full refund. How are they getting away with this despicable behaviour???”

Helpful Report

Posted 10 months ago

“I have been scammed out seventy nine pounds for supposedly giving permission to join their Wellbeing Club. I have signed nothing! It is worrying that they have access to my bank details. Going to the bank today to block any further transactions from them. I rang Easylife and was told the payment was for a renewal of my subscription. A renewal? To something I knew nothing about. I want a transcript of a supposed phone call! I agreed to nothing and the onus should not be on a customer to cancel a proposal. They have agreed a refund.”

Helpful Report

Posted 10 months ago

“Once again this scam company has taken payment for a subscription I neither wanted nor signed for! Holding my personal information for 6 months without my consent or knowledge is a breach GDPR, using them is theft!!! To top it all, their customer "service" agent was loud, rude and arrogant!! Customer service my @rse!!! Unscrupulous business model! AVOID!”

Helpful Report

Posted 10 months ago

“Pack of cbd patches arrived 17 Jan 24 via courier addressed to deceased father (passed June 2023). Delivery note total £46.93 but does not state paid or how payment made. Mother in residential home so not ordered nor have we! Rang to query and unhelpful staff, bordering on rude, telling us to ring a Nottingham dept, leave msg and they ring back; 4 calls and no call back - no surprised there. Emails back and forth with 4 different easylife customer service (maybe they are chat bots!) without any resolution and will not confirm why/how this order has been made and sent to a deceased person or if they have taken payment. Thankfully mother didn't recieve and have the worry and upsetting package. Perhaps they have father's details if ordered previously from easylife and send items to pressure elderly into paying up? If this is the case its despicable. We are checking bank accounts to ensure easylife have not taken money without permission....they may struggle as father's accounts now closed! If I could have option of no star rating I would. We can only assume this is a scam.”

Helpful Report

Posted 10 months ago

“Scam company. My late wife was conned into this. I phoned up and cancelled in 2022 and the magazines stopped coming. Now I have been charged another £18.50. This is fraud and I will report it to my bank”

Helpful Report

Posted 10 months ago

“My Nan is 90. Despite assuring my Nan that their magazine wouldn't cost her anything, we then find that they are charging her every month to receive it. Absolutely disgusting behaviour. I would not recommend this company to anyone.”

Helpful Report

Posted 10 months ago

Easylife Group is rated 1.2 based on 548 reviews