Easylife Group Reviews

Name: Easylife Group
Rating: 1.16

1.2 Rating 543 Reviews

3 %

of reviewers recommend Easylife Group

Company Reviews

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Metrics

1.2

Based on 543 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on 3rd June for delivery by 11th June, since then I've received no information from easylife. I tried "Contact Us" several times but got no replies. I tried phoning but there were 109 people ahead of me. I tried to cancel the order but the form that comes up is obviously for returns, I filled it in anyway but had to enter a date when the goods arrived so I put Christmas day, again absolutely no response. I've ordered from this firm before and they were ok, even Covid-19 can't be responsible for this service.”

Helpful Report

Posted 4 years ago

“Whilst I understand that COVID has affected delivery times, my order has taken over 6 weeks and I have received no update or explanation. I have had two long, contradictory and unsatisfactory conversations with customer services and was cut off when I attempted to cancel my order. I attempted to do the same via email and received a stock reply which failed to address my request. In the mean time I have received 2 catalogues from the company, which I find appalling as they are unable to fulfil existing orders!”

Helpful Report

Posted 4 years ago

“you need to do a minus rating to cover the customer service from this company”

Helpful Report

Posted 4 years ago

“wrong item sent after 4 phone calls lasting 45- 90 mins all i got was excuses and told refund would be paid in next few hours .contacted paypal and they have taken this on and state they will refund money and claim off easylife . customer service worst i have ever known”

Helpful Report

Posted 4 years ago

“Ordered face masks on 06/06/20 via their telephone service. The website showed that they were coming soon. Got advised on 07/07/20 that my parcel was now with Hermes for delivery. Package arrived this morning and only contained a number of leaflets, there were no masks in the package. Tried ringing customer services several times and they are not taking calls at the moment. Rang the order line and got answered quickly, but the person who answered just diverted my call to customer services who of course were not answering. I called the order line again and asked the man who answered to deal with my problem and not divert me to the customer services. The man became very aggressive and I had to put the phone down. Please be aware of ordering from this company because if anything goes wrong, as there appears to be many problems, you will have great difficulty in getting your problem dealt with and you will probably lose your money.”

Helpful Report

Posted 4 years ago

“Wish I had read the reviews.for this company before I placed two orders nearly 70pounds worth. Waited over month for face masks which are rubbish not even as good as the ones you can buy in the likes of the super stores for a couple of ponds Then waited almost two months for gloves and hand sanitizers again I can now buy these locally for less then half the price I have paid Easylife. All this time the company are send emails and advertising in National newspapers about their products When they have outstanding orders not fulfilled .I know other people very unhappy with Easylife The only advise I would give is DONT order from them.”

Helpful Report

Posted 4 years ago

“Having placed my order with this company on the 2nd June 2020, I am still waiting for my order! Despite the answer machine message advising that my card would not be charged until the goods are being despatched, it has been charged and yet still no goods! Having had no response to any emails and being advised that there was another 80!!! calls before me all trying to get through I am really struggling what to do. Having spoken to my Credit Card company they are not interested and because I have had a Holiday refund sent through means that they get their money and just lie their way through the phone call. I am thinking of contacting a small claims court to get this sorted. *****DO NOT USE THIS COMPANY***”

Helpful Report

Posted 4 years ago

“Posted my order on 13th May the enclosed cheque was cashed on 29th May& despite 3 emails & countless phone calls that go unanswered I still have not received any items. I will not order from them again & will take the matter further if no response, or cancel the order and request a refund.”

Helpful Report

Posted 4 years ago

“I really can't give 1 star but as that is the only way to write a review I had to. More than a month overdue on delivery dates given by them with no amendment or revised date...and still NONE of the items. Emails only go to an automated response, with all excuses based on Covid restrictions hindering their workplace, but my order was made 29th May and this was nothing new on that date. They are still advertising the products I ordered as being available...when for 2021??? They are not honest and make it impossible for communication. Their brochures will be binned without hesitation...and as I am in the healthcare industry I will share my experience with clients and colleagues.”

Helpful Report

Posted 4 years ago

“Ordered 13/06/20. Delivered 26/06/20. Delivery not accepted because package damaged and leaking. Returned via Hermes. Reported same day to Easylife. Filled in website form twice asking for an up date on delivery. No response. Received your new catalogue on the post today and are glad to see that you have dropped your Trust Pilot claim to be the greatest. Still awaiting some contact. Not hopeful.”

Helpful Report

Posted 4 years ago

“We know its COVID but I feel distressed and exceptionally disappointed with my recent purchase. Ordered 12 May PPE and 2 items were not available, 1 expected 26 May and 2nd due 15/6. I rang up end of May to ask why a part order had not been sent. Although the operator said 'we don't do that any more' the website still states they do. I wish I had cancelled my order then because the message given out from opening to close was saying 'the lines are very busy please call back later'. My order had changed to Allocated-awaiting picking. I emailed and completed a message online several times, no contact. I rang sales and they refused to help. I then found an organisation called Resolve online and I completed the registration and then a complaint form asking them to cancel my order. I got a reply just a standard one saying sorry and bear with us. I sent 4 of these and the same message came back. Obviously they never read the form at all. I have received my parcel today. I have not opened it yet I just want to send it back. To complete this review I had to tick a star but wanted to put no stars at all. Disgraceful. I believe they allocated more than they received and we had to wait for new stock. Even now their adverts are all over the place saying their products are in stock. A couple of friends have experienced the same as me although their orders did not include the PPE.”

Helpful Report

Posted 4 years ago

“Worst ever UK online purchase Worst ever UK online purchase. I ordered 3 items 5 weeks ago and despite them showing "fully allocated-awaiting picking" they have still not been delivered. I have phoned about 12 times and only managed to get through once. I was caller 96 with an estimated wait of 58 minutes. I was so desperate that I held on and got to caller number 2 and the line went dead. I have emailed at least 10 times, including a complaint and never had a reply. I have had items delivered from China during this time and most UK companies are delivering within 3 to 4 days. Amazon are still achieving next day deliveries. My guess is that Easy Life are going bust and are taking in as much money as they can before the event. I have lost £50.00 so be warned. Dont touch this lot with a barge pole. There are plenty of other companies who sell the same items.”

Helpful Report

Posted 4 years ago

“I published a virtual book on Trustpilot regarding my experiences with Easylife. Money taken but no goods. 20 plus emails. Couldn't get through on phone. Only managed to get refund ( in 2 stages !! ) after getting CEO s email address. 6 wasted weeke Will never use again”

Helpful Report

Posted 4 years ago

“Payment went through 5 weeks ago. No sign of goods. Impossible to contact by phone - except 0800 order line. No response to e mails which referred to legal action. Don't use this company.”

Helpful Report

Posted 4 years ago

“have had same experience as all the other poor people let down badly ordered surgical masks waited a long time two days later received another order of masks and have been charged twice. Sent back second order ,e-mailed ,rang several times ,no joy ,no refund, take note anybody thinking of buying from these people, be warned you could regret it !!”

Helpful Report

Posted 4 years ago

“I order face masks and despite e mails was unable to contact this company regarding delivery. Phone calls were impossible with always a waiting time of 8 or 9 people in front of me. Eventually after one month from 25th of a May when I ordered the items they turned up. One was faulty but I was reluctant to return it as it would have taken forever to receive a replacement. Worst customer service I have ever encountered.”

Helpful Report

Posted 4 years ago

“My order went in on the 16th of June / turn around 3 days - I've had automated emails talking about delays and on 26 June I was told the goods were on way and that they could be tracked. The tracker did not work. 5 days later - nothing has been received. I contacted customer services and got an autmomated email saying that they were experiencing delays. The 'phone lines were jammed and I was asked to call back later. I triend their order line and got through in 3 minutes. The order line is in South Africa. Naturally she could not help, but intereseting that they are still taking orders. Don't bother to put an order in would be my advice!”

Helpful Report

Posted 4 years ago

“They took my order, didn't deliver, then when I canceled the order, they charged my card. Customer service wont pick up the call - they just cut you off. Emails aren't answered. I have called 7 times, and emailed 4 times and got no response at all. Don't use them as you won't get the goods or your money back.”

Helpful Report

Posted 4 years ago

“Money taken from my account for something I knew nothing about have spoken to a member of staff who said it was a mistake,not going to ever use this company again”

Helpful Report

Posted 4 years ago

“I am giving them 2 star reason being I've been ordering from this company for a couple of years & never experience any problems before until recently. I order a ladder for my father, unfortunately it was too heavy & items missing. Tried calling them on several occasion and was waiting up to 20mins before getting disconnected. Emailed them still no response. I have now return the goods by Hermes . Still no sign of a return very disappointed. Spoke to my credit card company and they advise I will have to wait 30days before they can look into this.”

Helpful Report

Posted 4 years ago

Easylife Group is rated 1.2 based on 543 reviews