Easylife Group Reviews

Name: Easylife Group
Rating: 1.18

1.2 Rating 558 Reviews

4 %

of reviewers recommend Easylife Group

Company Reviews

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Metrics

1.2

Based on 558 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 1 star review on 25th January 2025

Tony Jireh

Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

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“Bought hedge that was advertised as very light. As have arthritis in wrists, not suitable. Trying to return it is a nightmare. When phoning returns always told after a long spiel that you are 100 plus in queue. Have emailed but they do not reply.Have sent letter which they replied to asking if i had a printer. Replied straight away but have been ignored.They do not know the meaning of Customer Service.”

Helpful Report

Posted 4 years ago

“Ordered a comb on the 1st June and still not received on the 20th !!”

Helpful Report

Posted 4 years ago

“Like so many other people, my order was placed on 3 May, allegedly despatched on 13 May (when my credit card was charged) but nothing received despite emails, unanswered phone calls and a complaint letter sent recorded delivery. They blame the fallout from the virus but have the gall to bombard me with catalogues saying "Covid 19 - we are delivering as normal". Totally unacceptable and disreputable.”

Helpful Report

Posted 4 years ago

“What can I say except to agree with all the bad reviews. Ordered goods weeks ago, still haven't arrived, impossible to get through on phone, no answer to emails, just recorded messages blaming the virus. Well they seem to have plenty of people available to mail out catalogues so why can't someone answer the phone or write an email? Avoid this company, do not do business with them!”

Helpful Report

Posted 4 years ago

“I ordered goods on line, which were in stock. Goods never arrived. Checked my account said item was out of stock due 30/6. E mailed them no reply!! No luck with customer support. Checked my account today goods not due until 3 July. Again couldn’t connect with customer support. I now want to cancel and of course that is easier said than done. This company is misleading the customer and is paramount to fraud. I shall be contacting Trading Standards.”

Helpful Report

Posted 4 years ago

“Wish I had read reviews before ordering. Exactly the same problems as everyone else. Ordered face masks, in stock promised delivery within 3 days, 3 weeks later am still waiting. And looking at these reviews will continue to wait! Customer service doesn't answer their phone, but did get a call from easylife trying to sell me a 'special promotion'.”

Helpful Report

Posted 4 years ago

“I would not buy anything from this com . They took £1.99 from my account for no reason it's discussing .i want my money back”

Helpful Report

Posted 4 years ago

“I will not buy from this company again they are useless, never deliver on time and customer Service just email blaming Covit -19 yet stating the delivery is normal. Delivery costs are exceptionally high!!”

Helpful Report

Posted 4 years ago

“Ordered goods May 19th still not received them and don't answer calls will take this to police as they are taking money but not delivering goods so it's a fraud issue”

Helpful Report

Posted 4 years ago

“I ordered a pack of 50 surticaria masks which cost £39.99 When the parcel arrived all that was enclosed 30 masks charged at 50 price. Could not get in touch by the telephone so they either owe me a refund or send the rest ordered most disappointed”

Helpful Report

Posted 4 years ago

“Cashed my cheque 10 days ago and not heard a word from them. Phone can't get through don't reply to e-mails. Let's all go to their address and get answers.”

Helpful Report

Posted 4 years ago

“Customer service is none existent. Try to phone and you are repeatedly cut off. Items ordered have been in stock every day since they were ordered on 07/06/2020. Clearly state a 3 day turn around for delivery. Clearly states on front cover of brochure Corona Virus - We are delivering as usual. Last week part payment for my order was showing on my Credit Card. Now today no entry whatsoever. So what's going on ?. Can't get a reply at all”

Helpful Report

Posted 4 years ago

“I placed an order on the 12th of May ,and I am still waiting, the goods should have been arrived by the 6th of June & 41/2 weeks later I'm still waiting, It is impossible to get through on all phone lines. Only today I received a fmsbrochure if you cannot deliver goods why are you still offering the same items”

Helpful Report

Posted 4 years ago

“I have been a customer for many years and have never had a problem with delivery but am in the same situation now as other people have reported. I also ordered face masks 5 weeks ago and yes there was a delay because of the current situation. The package is now with the "friendly" Hermes courier who I am still waiting to meet. |It is now the 5th day when they say delivery will be between 5 p.m. and 9 p.m. and then after those times the update comes through with "slight delay will deliver as soon as possible" When Easylife told me it was to be delivered by Hermes I was concerned - I was right. The "couriers" are actually self-employed drivers who use their own vehicles and will deliver when it suits them. There has been bad press about Hermes for some time. Why the face masks were not sent by post I do not understand - we pay for postage and packing. I also have another order placed but I have sent a note to cancel it, as it would probably arrive in the next century with a bit of luck!”

Helpful Report

Posted 4 years ago

“This company seems a true scam. I wish I had read the reviews before purchasing anything from here. I was desperate to get a desk for this time to work from home. You cannot contact customer service through email or phone. They actually do not let your call to go through. This is ridiculous! Please Do NOT buy anything from here.”

Helpful Report

Posted 4 years ago

“Complete scam company, avoid at all costs. I bought some Easy Green which turns brown grass green instantly. It arrived and I shook it well before spraying on a small patch of brown grass. The liquid that came out looked almost colorless apart from a small green tint. I shook it again and tried four more times and nothing happened. I then read the reviews on the product and the company and realised I had been scammed. They don't reply to emails etc and have scammed a lot of people out of money for subscriptions they haven't even ordered I am now contacting Trading Standards to see if they can test the product. It has safety instructions on it but no ingredients list. I assume it is mainly just water.”

Helpful Report

Posted 4 years ago

“Ordered goods 3 black masks May 10th 2020 the cheque was cashed 22nd May, but goods have never arrived and I have contacted the company three times and received no reply. I will never use this company again.”

Helpful Report

Posted 4 years ago

“Ordered items essential for the currenst situation on 24/4. As one item was not in stock advised it would be delayed a week. Then another week, and another week and so on. Eventually missing item was in stock on 5/6 but a week later, the complete order has still ot been despatched. Most reputable online firms send out part orders if there is going to be a delay. Two e-mails complaints to Customer Service on 18/5 and 29/5 finally produced a robotic response on 8/6. Their website states that "We are delivering as usual". I don't think so. Order now for Christmas - your goods might arrive in time if you are lucky.”

Helpful Report

Posted 4 years ago

“Have ordered from Easy Life before with no problems. But my order for face masks is well overdue. After 3 weeks have been told they have been despatched, but I still have not received them. Will never order from this company again.”

Helpful Report

Posted 4 years ago

“Ordered goods in late April email estimated late May for delivery, but still nothing and no updates from Easylife. I've tried phoning and emailing and no response the phone line won't even let you hold. I appreciate we're in difficult times but how come other Companies can keep you updated but not Easylife. What makes it worse is they are still sending me emails for the same product I've ordered and it states they're still in stock. I will never buy from this Company ever again, I'll continue with the likes of Amazon. I would recommend everyone avoid this Company”

Helpful Report

Posted 4 years ago

Easylife Group is rated 1.2 based on 558 reviews