Easylife Group Reviews

Name: Easylife Group
Rating: 1.18

1.2 Rating 558 Reviews

4 %

of reviewers recommend Easylife Group

Company Reviews

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Metrics

1.2

Based on 558 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 1 star review on 25th January 2025

Tony Jireh

Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“absolute scam merchants, phoning old and vulnerable people and confusing them into signing up for something they didnt ask for in the first place and then charging them for it.CLIENTS BEWARE THIS CYNICAL PLOY, WE NOW HAVE 12 PAPERBACK BOOKS AND A BILL FOR £29.99, WHEN ALL MY VULNERABLE HUSBAND THOUGHT HE WAS GETTING WAS A SPECIAL OFFER ON TABLETS HE USES...SHAME ON YOU EASYLIFE...CUSTOMERS WHO READ THIS CAN SEE HOW OTHERS HAVE BEEM TRICKED BY GOOLING THIS COMPANY AND SEEING MONEY EXPRESSES NEGATIVE COMMENTS ABOUT THIS HORRIBLE ADD ON TO CLIENTS WHO MIGHT NOT WANT AN UNSOLICITED PHONE CALL”

Helpful Report

Posted 4 years ago

“Avoid this company they keep phoning trying to sell things you don't want.no stars”

Helpful Report

Posted 4 years ago

“Have happily received easy life brochure and made occasional order,all satisfactory.Until phone call received,the gist of it was as I understood,foreign voice,that magazines will be sent with a free food voucher.I am not stupid and know you don’t get something for nothing.Just over 2 weeks later I receive a letter to say 2 week free trial ends for a membership I know nothing about and £18-50 will be taken from my account quarterly.! The day of the call I looked up tel.number to find it was a scam number so instantly cancelled my credit card.I have emailed them as the cost of a call is 19p a minute and people say a long wait.NEVER again will I trust anyone over the phone.I did not give information away on phone,they knew name and address as Easy life sell your details.”

Helpful Report

Posted 4 years ago

“I ordered an item for my 81 year old grandmother using my bank account, I too was added without my knowledge to this membership and charged £29.99 not sure if this is any help for anyone but this is the number I got through on and was refunded right away. Hopefully this helps 03451740509”

Helpful Report

Posted 4 years ago

“My 88 year olf Mother has just had money deducted from her bank by Easylife for a membership she had not requested. First she knew was a letter arrived in November advising she needed to let them know by 28th October if she did not want her membership. Like the other comments below we have been unable to contact anyone at Easylife. Avoid at all costs!!!!”

Helpful Report

Posted 4 years ago

“Awful awful company please anyone don’t touch with a barge pole. Made me ill trying to get in touch hours after hours. Please I beg don’t touch them”

Helpful Report

Posted 4 years ago

“I recently purchased goods and later received a telephone call where they have used the credit card details from my purchase to collect money for Easylife motor membership which I certainly did not authorise This company should be reported for cold calling and mis selling”

Helpful Report

Posted 4 years ago

“Having read these reviews on this company I will not be ordering the headphones advertised.”

Helpful Report

Posted 4 years ago

“The goods I ordered were delivered on time and of good quality, however I have since been tricked into accepting some sort of motor insurance despite contacting this firm and trying to cancel it. They do not listen to you and go ahead anyway. I have just tried again to cancel this un-wanted scam, and get my money back, they agreed to do this within seven days.”

Helpful Report

Posted 4 years ago

“I purchased some bds oil from easylife I must admit it came within a few days after been told It would be three weeks, a few days later I was called by the health team wanting to know what I was going to use it for and what pain I was in I said I was in continuous pain and asked more questions I told him I will not share my medical records with him I was then asked about the motoring club and I said I don't need it as my motor is not an ordinary vehicle its a black cab and I have my own garage I go to as its a taxi repairers today I found that easylife had taken £59.99 out of my account this is is degusting I'm a pensioner and can't afford this kind as I don't keep much money in this account lts taken me over drawn so thats bank charges something should be done about this firm I'm going to get in touch with the managing director ive found his name.”

Helpful Report

Posted 4 years ago

“Avoid at all costs. I bought an expanding hosepipe from them. It failed (split) whilst still just under its one year guarantee. It was in the middle of lock-down one. Easylife had turned off their customer services phone and stated that they could not accept emails or letters, so I was unable to get a refund despite my guarantee. When their customer services reopened they told me to get an "independent inspection" to prove that the hose was faulty. Imagine the cost!! They clearly don't care. In my 75 years, this is the worst cowboy outfit I have come across.”

Helpful Report

Posted 4 years ago

“If I could give no stars I would. I have had an ongoing problem with this company since May. They have ripped off my 85 year old mom and will not issue a refund. 2 disclaimer forms sent back ,email after email they are just delaying for time,hoping we will give the complaint up. I am now in touch with trading standards .bThis company needs closing down. I will also be going to BBC watchdog I am sure they will be very interested in a company conning old and vulnerable people”

Helpful Report

Posted 4 years ago

“My elderly parents were effectively conned out of £60. This is a disgusting business model that takes money from old people by stealth. These people should be investigated.”

Helpful Report

Posted 4 years ago

“My details have been passed on and i am getting calls trying to sell me things. Their service is poor, call to place an order, phone answered and dealt with straight away, customer help line you are placed on hold. I wish I had read these reviews before because I would not have placed an order with them. Worst company I have dealt with and will not use again and recommend other do not.”

Helpful Report

Posted 4 years ago

“Refusing to refund me full amount for item I DID NOT RECEIVE and for which I paid. Customer service appalling. I received wrong item which I returned. Have sent numerous emails stating in plain English that I did not receive item I ordered. They have persisted in deliberately ignoring this fact. Dreadful company, stay away. I will persist and will contact their CEO and Trading Standards Office. They will NOT get away with this.”

Helpful Report

Posted 4 years ago

“What went wrong?... Everything! Never received goods & 3 months later still await refund, easy life blame courier service. I want my money back. Please stay away from these ghastly scammers. Enough bad reviews to end company! Such a terrible reputation.”

Helpful Report

Posted 4 years ago

“As highlighted in press, EasyLife took money without my knowledge for ‘membership’ and subscriptions that I’d not asked for. It’s taken ages but they have said they will pay it back - that’s one star’s worth!”

Helpful Report

Posted 4 years ago

“My mother passed away early in September and I've been totally messed around since informing them this just to get monies owed to her on goods returned. I've sent numerous emails, phone calls and no one seems to know what to do when a customer has died. They said her refund had been paid back in to her customer account the last time I spoke to them as for some reason the woman I spoke to didn't know she had passed away. I've sent over proof of executor twice. There seems lack of communication their end and it's becoming a nightmare just to get the refund sent to me. It's so upsetting that companies can do this to people. Definitely recommend the have a bereavement dept as most other companies do. They were so easy to deal with and knew what they were doing from the start. I wouldn't recommend this company to anyone who plans to return goods and wants money back.”

Helpful Report

Posted 4 years ago

“I ordered a bird hotel for my garden from Easylife Group which was £19.99, from their catalogue. When I tried to assemble it half the parts were missing. I was advised to return it to Easylife Group returns department, which I did with the carrier Hermes. As it was sent recorded delivery at a cost to me of £5.99 I checked through my Hermes account on line and discovered that it had been returned to their returns department on Monday 10th August 2020 at 12.02. After trying to contact them several times by phone, being told that due to Covid 19 they were experiencing large amounts of calls and was advised to call back later, I did this several times without reply. I decided to send Easylife an email hoping for better luck. I sent an email on the third of September to Easylife group explaining the problems I was experiencing. The reply was not what I was expecting. On 21st September I received an email from Easylife which basically said" In response to your correspondence I have taken a look at the above mentioned account I am sorry to inform you that we have yet to receive your package to our returns department. If you could kindly by return send proof of postage, we may look into this further for you. i was asked to provide a contact number so that we can quickly resolve any issues with you". I had to laugh, this has being going on from the second of August. Basically my gripe in a nutshell is, had Easylife sent me a a bird table that was fit for purpose it would have cost me £19.99 as per their catalogue, but because it was not complete and not fit for purpose, it has cost me an extra £5.99 and I still have no bird table. I await developments. complete”

Helpful Report

Posted 4 years ago

“Don't waste your time this is the worst company I HAVE HAD THE MISSFORTUNE TO DEAL WITH.”

Helpful Report

Posted 4 years ago

Easylife Group is rated 1.2 based on 558 reviews