Easylife Group Reviews

Name: Easylife Group
Rating: 1.16

1.2 Rating 543 Reviews

3 %

of reviewers recommend Easylife Group

Company Reviews

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Metrics

1.2

Based on 543 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“if i could give a zero star i would ! This company is not worth your cash .. I placed a order in MAY 2020 todays date is 22/09/2020 and still no sign of order,they took cash for order in JUNE 2020. if you ring you will be holding on line for over 50mins . if you try sending emails they bounce back un answered . yet they will keep sending you catalogues every month ! this company needs closing down ...”

Helpful Report

Posted 4 years ago

“Appalling company abysmal customer service avoid avoid avoid. They dint answer the phone or emails I returned a faulty item and they deny receiving it although I have proof it has been. Please join the facebook page Easy Life Action Group as more evidence to go to OFT and also twitter #cantcomplain to raise with BBC watchdog.”

Helpful Report

Posted 4 years ago

“No response to cancellation request, over a month later sent product I had cancelled which I then returned unopened for refund as is my statutory right - never had a refund yet proof held return signed for. Original order 4.5.20 received 11.7.20, no indication goods ordered will arrive months later. No refund received for goods cancelled then returned, Will never use this company again.”

Helpful Report

Posted 4 years ago

“Waiting weeks for a refund. No one answers the phone! Item cancelled and still no refund. Extremely frustrating company. DO NOT USE!!!!”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY. I Ordered goods in April; they were delivered on time but without the promised free offer. Since then Easylife have taken money from my credit card account without authorisation, for services I don't want & after promising to stop. Easylife sends an undated letter about a free trial of something that hasn't been requested as authorisation to take money. Easylife customers need to check their account statements regularly to find the unauthorised payments.”

Helpful Report

Posted 4 years ago

“Rubbish company, order not received after 6 weeks, they did respond to an email saying goods lost in transit, did I want a refund. Yes please, nothing. They don’t answer the phone. Goodbye money”

Helpful Report

Posted 4 years ago

“Useless, no order delivered, customer service rude and abysmal. Only want your money.”

Helpful Report

Posted 4 years ago

“have been trying to get a refund for goods I e mail them not to send but they did anyway I think i'll phone the Queen properly have more luck getting through. sorry cant answer some questions as I have had no reply to my e-mails”

Helpful Report

Posted 4 years ago

“there's nothing easy about easylife. I wish I could of show an 88 year those review to spot her ordering any. Not getting any were with.”

Helpful Report

Posted 4 years ago

“Customer service appauling after cashing my cheque 5th June I had to wait weeks for a delivery of goods (various e-mails sent no reply - order unsuitable returned goods 15th August by their courier have sent 2 further emails asking for my money back (79.98) still waiting - I think this company needs to change its name - easylife what a joke.”

Helpful Report

Posted 4 years ago

“Like a lot of the other reviewers I feel totally let down by this company. My 85 year old father ordered a ladder and it was delivered to the wrong flat in his block and was returned by Hermes, the money taken out of his account, but I am unable to chase this up for him as I am unable to get through on the phone and they do not respond to the emails that I have left. Trading Standards should definitely look into this company.”

Helpful Report

Posted 4 years ago

“I placed an order on Easylife on 4th June 2020, still not got goods, my account says”Fully Allocated, Awaiting Picking” has said this since I placed order, they took money from my credit card 4 days after placing order, despite their policy not to take payment until goods have been dispatched. No replies to emails or no one answering phone. Luckily I paid via PayPal and got my money back, but my account still says “Fully Allocated, Awaiting Picking” Perhaps I’ll get my order for free, then again pigs might fly!”

Helpful Report

Posted 4 years ago

“Like everyone else wish I had read the reviews, can't believe they are consistently so awful, trouble ordering ,impossible to get hold off and now trouble getting a refund . Blaming Covid for delays is not on , if the NHS performed like ' easy life ' what a disaster it would be . I strongly advise people not to order from them .”

Helpful Report

Posted 4 years ago

“Three months to deliver?? Then only after I requested a cancellation. Don't blame Covid - other firms managed to deliver within 2/3 weeks. Absolutely impossible to contact either by phone or email”

Helpful Report

Posted 4 years ago

“Unfortunately you have to give one star, but not worth that. ordered goods and received email goods had left there warehouse. goods normally take 3 to 5 days, 3 weeks later and three online messages to them. NOTHING and no response. BEWARE do not use them, I wish I had read the reviews first. you cannot answers questions below if you don't receive your items.”

Helpful Report

Posted 4 years ago

“As other people suggest you should never use this company. I'm not certain if they are scammers or just completely incompetent yet. They bombarded my father (93 years old) with brochures and haven't delivered anything. Incredibly difficult to get through to when chasing delivery. We will probably have to go back to credit card company and get refund through them.”

Helpful Report

Posted 4 years ago

“Terrible company. Terrible customer service. Would never order anything from this company again.”

Helpful Report

Posted 4 years ago

“contacting by phone is hopeless - holding on for eternity - get passed round the building - they tell you rubbish - nothing gets done - order now months old and still no goods NEVER EVER EVER USE THESE IDIOTS EVER!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Ordered something about a month ago and still not received it yet .Recently sai d my Parcel has been sent to Hermes to deliver -- by a phone call---- and heard nothing since Would appreciate the parcel ASAP”

Helpful Report

Posted 4 years ago

“I reported a faulty hose. Twice by email, then queued 30 minutes on phone and spoke to Stephen who said I had to send a letter from a garden shop to say the item was faulty. I sent this with photos, bu am still waiting for a reply. Very disappointed at awful service”

Helpful Report

Posted 4 years ago

Easylife Group is rated 1.2 based on 543 reviews