Easylife Group Reviews

Name: Easylife Group
Rating: 1.18

1.2 Rating 558 Reviews

4 %

of reviewers recommend Easylife Group

Company Reviews

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Metrics

1.2

Based on 558 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 1 star review on 25th January 2025

Tony Jireh

Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

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“I ordered 5 months ago and despite numerous attempts at communicating with this company I heard nothing more. Annoyed as I was I was relieved that they didn’t take payment until orders were despatched. Today I learned from an email they are sending me my order which, of course, I no longer need and they’ve taken money from my bank. Utter charlatans. They don’t respond to queries and take customers for granted.”

Helpful Report

Posted 4 years ago

“DO NOT order from.this company. Placed an order late june for delivery 10th july. Parcel.not receive so l rang to cancel the order mid july and was told l needed to do this on line. At least 6 emails later Hermes tried to deliver the goods on 2nd october. If you try to speak to customer services, they put you through to complaints who then cut you off. This happened 3 times to me. Have sent a complaint to trading standards”

Helpful Report

Posted 4 years ago

“Back at the end of July I ordered a small stepladder for my elderly mother using her bank card and delivery address but my contact tel number. A few weeks later got a phone call ref said ladder, so assumed I was speaking to Easylife. The person then started talking about some car club scheme and asked for my details, make of car, reg no etc. Didn't feel comfortable so I literally terminated the call. Fast forward to this week when my mother noticed Easylife had taken another £59.99 from her account. Rang Easylife and after investigating was told it had nothing to do with them but a different company (although on the bank statement it clearly says Easylife)! Was given another tel number who I contacted and was informed that I had subscribed for a year to a car club because I hadn't cancelled after 10 days! I had not agreed to anything. Total scam and surely against the Data Protection Laws to pass on peoples bank details to another company (or is it another part of Easylife)? Promised to be refunded within 7 to 14 days, but will not hold my breath. AVOID LIKE THE PLAGUE, or Covid!”

Helpful Report

Posted 4 years ago

“like others I tried to cancel an order but they sent it any way so I sent it back by track &trace and it was signed for but trying to get a refund is like getting blood out of a stone their customer service is a joke in fact its none exsistance.”

Helpful Report

Posted 4 years ago

“Delivered an order despite many emails to cancel. All of which were ignored. The order arrived and I did not accept it. Following contact with my local Trading Standards Officer I wrote to Easylife quoting the relative Consumer Contracts Information relating to buyers' rights and I was given a draft of a letter I could write requesting a refund within 14 days. That letter was sent by recorded post and was delivered to Easylife on Sept 28. I have yet had no reply to an email request for confirmation as to when the money will be returned despite asking for this information. I received an email giving a number to call in respect of unpaid refunds, but, surprise, surprise, the call is not answered. Today I received a catalogue in the post from a Company called Home Shopping Selections, and guess what- this Company has the same postal address as EasyLife! And it has a similar product to the one I ordered.”

Helpful Report

Posted 4 years ago

“Shocking truly so bad in every single way. I placed an order and 7 months on nothing, no replies to emails and no chance of help on the phone. In a recent email I asked for an honest reply as to when I would have the order as the products were for my disabled dad; and yes no reply. DONT waste your time with this Company they don't care and I found all the products I needed on line mainly with amazon and at less price and delivered within 2 days! This terrible company are simply middle men with no morals or it seems stock!!”

Helpful Report

Posted 4 years ago

“Cannot get through to customer services, just held in long queue; however sales lines answered almost immediately. Asked for ceo email address only to be kept on hold and then transferred to cancellation team - only kept on hold. If anyone has CEO email would appreciate it being printed here.”

Helpful Report

Posted 4 years ago

“Customer service. What a laugh keep cutting me off I will go to citizens advice let them sort ot”

Helpful Report

Posted 4 years ago

“Absolutely shocking Customer Service, paid for a couple of items which didn't work, got told to return them with all the packaging which I did and they haven't even refunded my money this was over a month ago. Like someone else's comment if there was a 0 star rating I would use it. You are on hold for ever, emailed the company but didn't get a reply, got cut off a couple of times, you would think they would have the courtesy to ring back when you are in the middle of a conversation. They are quite willing to take your money but no refunds. This company should not be allowed to advertise I am still waiting for a £60.00 refund. The item which I ordered stated that if it didn't work in 30 days you would get a full refund, what a joke. This company is absolutely shocking and do not rate it at all. They have now got the money and the items, I urge other customers to go elsewhere and not order from this company, I wanted to speak to a manager they wouldn't transfer me, I asked for the person's name who I was speaking to but because she was foreign I asked her to spell out her name but she wouldn't. I have never dealt with such an unhelpful and ill mannered company in my life. I do not rate this company.”

Helpful Report

Posted 4 years ago

“the worst company ever, no satisfaction on orders, do not use this company”

Helpful Report

Posted 4 years ago

“Placed an order 3 months ago, on hold by phone to the point you have to give up, sent 4 emails, no response. Do not deal with this lot, I’m going to contact credit card company to sort out.”

Helpful Report

Posted 4 years ago

“A company which I shall certainly avoid in the future. Money taken from bank account for goods ordered and not received. Four unanswered emails and four unsuccessful attempts to speak to a customer services representative. Continuing receipt of catalogues which are now immediately thrown in bin. .”

Helpful Report

Posted 4 years ago

“Had I read the reviews before ordering I would not have done so. However I did order early August. I refused the Perx offer but needed to double check that. Only once managed to get through on the phone out of several attempts. Twice cancelled the order, BUT it still arrived on 17th September. Initially I was going to refuse to accept delivery but decided I really did not want to spend next few weeks trying to get my money back, so accepted. Unfortunately there was damage in 2 places. Taking the bull by the horn I emailed the CEO who responded within hours, passing my complaint onto the ‘team’. Within a couple of hours I had received an offer of full refund and collection of item. As my husband had started using this item I thanked them but declined the offer. As a gesture of goodwill they gave a partial refund. Soooo whilst Covid can’t excuse everything, I did eventually receive reasonable service. I could even be tempted to try them again.🤞🤞🤞”

Helpful Report

Posted 4 years ago

“if i could give a zero star i would ! This company is not worth your cash .. I placed a order in MAY 2020 todays date is 22/09/2020 and still no sign of order,they took cash for order in JUNE 2020. if you ring you will be holding on line for over 50mins . if you try sending emails they bounce back un answered . yet they will keep sending you catalogues every month ! this company needs closing down ...”

Helpful Report

Posted 4 years ago

“Appalling company abysmal customer service avoid avoid avoid. They dint answer the phone or emails I returned a faulty item and they deny receiving it although I have proof it has been. Please join the facebook page Easy Life Action Group as more evidence to go to OFT and also twitter #cantcomplain to raise with BBC watchdog.”

Helpful Report

Posted 4 years ago

“No response to cancellation request, over a month later sent product I had cancelled which I then returned unopened for refund as is my statutory right - never had a refund yet proof held return signed for. Original order 4.5.20 received 11.7.20, no indication goods ordered will arrive months later. No refund received for goods cancelled then returned, Will never use this company again.”

Helpful Report

Posted 4 years ago

“Waiting weeks for a refund. No one answers the phone! Item cancelled and still no refund. Extremely frustrating company. DO NOT USE!!!!”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY. I Ordered goods in April; they were delivered on time but without the promised free offer. Since then Easylife have taken money from my credit card account without authorisation, for services I don't want & after promising to stop. Easylife sends an undated letter about a free trial of something that hasn't been requested as authorisation to take money. Easylife customers need to check their account statements regularly to find the unauthorised payments.”

Helpful Report

Posted 4 years ago

“Rubbish company, order not received after 6 weeks, they did respond to an email saying goods lost in transit, did I want a refund. Yes please, nothing. They don’t answer the phone. Goodbye money”

Helpful Report

Posted 4 years ago

“Useless, no order delivered, customer service rude and abysmal. Only want your money.”

Helpful Report

Posted 4 years ago

Easylife Group is rated 1.2 based on 558 reviews