Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,094 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have an issue with a buyer who claims I send a defective item. No true. I spoke with eBay last evening and was transferred to a resolution specialist. Was given options for response, chose one, did as I was told. Buyer began to contact multiple times on both eBay message and my private email. Contacted eBay, was transferred to a supervisor who gave a completely different answer. Don't know who is right. If this is not resolved to my satisfaction, eBay will lose another seller. If they don't have sellers, they won't have buyers. Fortunately there are options for sellers.”

Helpful Report

Posted 5 years ago

“EBAY Protects sellers who for all intent and purposes are liers and dishonest people, that use EBAY to rip customers off . I personally am going to ask the FTC to investigate EBAY . EBAY needs to be regulated, or shut down permanently. PROF D SHELTON PARKER”

Helpful Report

Posted 5 years ago

“Avoid seller "Venom Crystals" They sent stones that were not anything like the obviously Photo shop-enhanced stones that were pictured in the listing. They promised a refund and I never received one. I left negative feedback and they countered it saying they never misrepresent their items. Nonsense! I have also dealt with some very scammy sellers claiming that an item costed more in shipping and I was harassed via text to send money to their paypal OUTSIDE of ebay. Ebay is becoming a cesspool. SCAMBAY!”

Helpful Report

Posted 5 years ago

“EBAY SUCKS.BOUGHT A DVD THATS WAS ADVERTISED AS EXELLENT CONDITION.IT WAS ALL SCRATCHED UP.LEFT NEGATIVE FEEDBACK AND EBAY REMOVED IT.11 YEARS WITH EBAY AND OVER 900 PURCHASES.STAY AWAY FROM EBAY,THEIR TRASH.”

Helpful Report

Posted 5 years ago

“Your seller fees are ridiculous! I've been on eBay for over 20 years now, I use to sell alot up until around 10-12 years ago when you raised fees. I took a brake from selling for many years. I decided to give it another shot recently, and I am even more disgusted now than I was ten years ago! I just paid over $50 in selling/listing fees, now it says I have a balance of over $20 due again, I don't even have any bids on anything. Your fees exceed the total I would make if my items all sold! Very disappointed in you. You just lost me as a seller again. But this time I doubt I will ever try again! You should be ashamed of yourselves for growing into such a huge company that all you care about is getting rich. How in the heck are you going to charge a final value fee on the cost of shipping? That doesn't even make any sense!!! I wish I could leave a zero or negative star review.”

Helpful Report

Posted 5 years ago

“I would not recommend eBay, They have slowly been losing customers from bad customer service. I bought 2 different care parts from eBay from 2 different sellers and was a headache getting a refund. The valve cover gasket was not oem, I get a refund after the seller never sent the correct shipping label. The 02 sensor did not have the connector and eBay wanted me to pay for shipping back the item that was wrong description. I will not be using eBay. Hopefully Amazon wont follow.”

Helpful Report

Posted 5 years ago

“Treats Good honest sellers like criminals ! They hold your money to draw interest for there Benifit while the customer enjoys , breaks , or does whatever with the product without you gettin paid . It’s a full time job just dealing with selling on eBay and then the shady business practices paypal does once they have received your hard earned money ! Ridiculous , stressful , and totally not worth my time moving forward . Definitely taking my business to a competitor most likely even as a buyer after my experiences .if you sell on eBay , plan on playing rain deer games with you money as they will drag you down trying and fighting to get it if it’s a fair amount ($1000+)...”

Helpful Report

Posted 5 years ago

“eBay is the worst site to sell on. They have so many rules for selling it’s ridiculous it’s like having a job with all those bs company rules. They like playing games with sellers because they know they will always have enough sellers they want buyers. They will restrict your account for selling because you used the wrong keywords in your title of your listing I mean come on seriously what a joke. I don’t recommend selling on eBay period”

Helpful Report

Posted 5 years ago

“Never buy anything on ebay, unless you are prepared to be screwed. I bought an inside unit of a Senville mini split unit from "Deals-Good Deals" only to find out it was a discontinued model and the outdoor heat pump was nowhere to be found. Even the manufacturer did not have a compatable outdoor unit, making it of no use to me. The only way I could return it was to lose nearly half of the purchase price, explained to me as shipping charges. Whoever heard of over $200 shipping charges for an item weighing less than 50 lbs. Deals-Good-Deals is a crook and Ebay sides with them, not the buyer.”

Helpful Report

Posted 5 years ago

“Never received my item. Contacted seller and they never sent another. Contacted ebay and they closed the case. If it's lost its on you.”

Helpful Report

Posted 5 years ago

“If it gets lost. It's on you. I did not get my item or a refund. I would be scared to spend much on ebay.”

Helpful Report

Posted 5 years ago

“eBay reps do not follow their own policies can be persuaded to remove feedback. I had issues with two sellers that sold me items that did not match their description. So I left them negative feedback. Within an hour of leaving these negative feedbacks the feedback vanished. Needless to say I was furious! These sellers deserved my negative feedback. I contacted ebay and was told that there is nothing they can do about it. It’s bad enough that they did away with sellers being able to leave negative feedback for buyers. But now buyers can’t leave negative feedback for sellers without not knowing if it will magically vanish after the seller makes a phone call to ebay and persuades then to remove it. On both occasions by feedback was truthful and appropriate. It’s not like it was inappropriate. eBay is a big joke!”

Helpful Report

Posted 5 years ago

“I bought something and it was not what I thought it to be and return it and did not get my refund back”

Helpful Report

Posted 5 years ago

“I bought 10 pieces, but seller sent just 1 piece. I proved, but seller didn't return my money and E-bay did nothing. I think E-bay support cheaters sellers.”

Helpful Report

Posted 5 years ago

“Two orders not as stated never buy on eBay Shaun”

Helpful Report

Posted 5 years ago

“We called for help with our sellers account and the very rude customers service rep suggested that the solution to our issue was simply to cancel our listing. This miserable idiot gave no helpful information and was even insulting! If we knew how to do everything we wouldn't be calling for help. Hope that jerk finds a different job where he's not interacting with other people. Disgusted! Clearly eBay doesn't care at ALL whether their sellers succeed. Going to put much more effort into our Amazon account.”

Helpful Report

Posted 5 years ago

“I don’t trust eBay the seller doesn’t give any updates on tracking or if an item is shipped I don’t ever want to come back ever again I’m sticking with Amazon”

Helpful Report

Posted 5 years ago

“Well,I completely believe that E bay is now positioned on the sellers side.I returned the product on my expenses and the ebay team did not refund me. This a wrong approach for any organisation that directly deal with the customers.In fact, I followed the steps as re commanded by the eBay and still they did not refund me.”

Helpful Report

Posted 5 years ago

“eBay seller customer support is really bad. They blocked an item for usage of "For Cuban Cusine", while the spice is made in USA! not in Cuba! The manger did not unblock the item.”

Helpful Report

Posted 5 years ago

“Horrible customer service, heavy dialect, not willing to let me talk to supervisor. I just had a very easy general question. Had to wait a long time. I received answers which did not make any sense and were not related to my questions. Ebay charges lots of fees, often hidden. It does not make sense to sell via Ebay anymore. In the past it was ok but now it is more a scam.”

Helpful Report

Posted 5 years ago

Ebay is rated 3.1 based on 4,094 reviews