Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,094 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ebay is now managed by robots. They don’t even know what’s going on. They suspended my account for no valid reason. Now I am selling my stuff on other platforms.”

Helpful Report

Posted 3 years ago

“ebay is rubbish, i got forced to managed payments, they asked for my passport, and proof of address. then they just suspended me for no reason, i had no disputes. I told them i can go on cam, walk into a court of law to prove my identity to see if they dont belive who i am. They saw me as a small seller and dont care as im not making them enough money. They are crooks who have increased fees on listing, selling fees, tax, even taking cuts of postage. awful platform for new sellers”

Helpful Report

Posted 3 years ago

“Total rubbish.incoherent low paid staff in the Philippines or some other low pay country.they have no one to one contact to resolve problems. They act like an Orwellian nightmare. They are now expensive to deal with. Childishly they cut you off or close your account for the slightest reason. Foolish decisions by faceless people cannot see the damage that they do to their own bank balance. We are bringing eBay to the attention of the British government to ensure that their profit levels are taxed. eBay no thanks”

Helpful Report

Posted 3 years ago

“Have no customer service try to get money back from a refund they want me to go go to Google Play Store one big hassle after another should be a simple process the seller wants to give money back but eBay once again is holding it up I don't understand very frustrating absolutely no communication”

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Posted 3 years ago

“Ebay are one big scam . Sold some trainers they said they did not match the description and had more ware than i said . This is not possible as the trainers have never been worn out side . What you seen in the pic you got the buyer should be given a choice if they would still like to recieve the trainers . Ebay wont let me message the buyer in any way and are now charging me nearly £25 pound and i have also paid £13 to get the trainers to the authenticator .. Absolute farss ill not be using ebay again”

Helpful Report

Posted 3 years ago

“Extremely poor customer service. Account was banned and multiple agents are unable to provide me with any information on this at all. It's impossible to talk to a human except through a chat window, and they hang up on you as soon as you ask a question. I've only been polite and patient with them, but it seems like I'm at a dead end.”

Helpful Report

Posted 3 years ago

“I cannot recommend Ebay to sell as a small seller. The fees do not make it worth your time. If there are any problems as a seller or buyer, Ebay does not offer any help or problem solving. After selling many items, the problems out weighed the value”

Helpful Report

Posted 3 years ago

“I Have been using eBay for about a year now for selling and buying and when I have to talk to customer service it's kind of a pain as they sound like broken records stuck on "im sorry". Until today, this guy Fabian and another assistant who's name I did not get (best guess on spelling as it was a phone call) helped me beyond belief to the point I was baffled with how amazing the service was. They walked me through everything they were doing and explained it perfectly with alot of detail, apologized for inconveniences and for being put in hold for a minute while he contacted a different department for further assistance but DID NOT OVERDO IT!!!, checked back in on me while I was on hold like an absolute boss and even went as far as waiting for my response before abruptly interrupting me in the middle of my sentence as I have happen alot here. ALL PROPS GO OUT TO FABIAN AND WHOEVER ELSE HELPED ME TODAY IN CUSTOMER SERVICE YOU WERE BEYOND INCREDIBLE!!! EBAY NEEDS TO GIVE THESE ABSOLUTE G.O.A.T.S A RAISE OR PROMOTION ASAP!!!!! y'all definitely restored my faith in eBay customer service and if you guys happen to see this you gotta know your the best customer service reps I've had the pleasure of working with in years as nobody nowadays has respect or a spark of life like these guys had just apologies, depressing and aggravating conversations mixed with let downs. AGAIN FABIAN AND THE OTHER GUY ARE ABSOLUTE G.O.A.T.S OF EBAY CUSTOMER SERVICE!”

Helpful Report

Posted 3 years ago

“I had a terrible experience as a seller. I sold an item internationally using ebay international shipping and ebay somehow put a wrong destination on the label and thus sent the item to the wrong address. Unsurprisingly, the item was never found and ebay, conveniently refunded the buyer charging my account! I called 5 times and every time it took them only a few minutes to admit that it was Ebay's fault, not the buyer nor the seller. However, they never refunded my money which is really unfair. I vowed I will never use ebay any more. This is not how companies should do business.”

Helpful Report

Posted 3 years ago

“Many have mentioned the new payout system called "managed payments" in the reviews. I cant express how frustrating it was to have them HOLD my funds on 1st 40 sales while they "evaluate my performance" I been on eBay since 2003 or 2005 and they told me the reason was so "buyers could gain confidence", if you have auctions end on Friday, money won't hit your bank till Tuesday at the earliest, when I ended auctions on Wednesday, I still wasn't getting MY money till following week. Ebay got paid, item delivered and I'm paying bills with credit cards. Very wrong! Ebay has lots of policies that hurt and honestly scare seller's, when you ask specific questions they read policy instead of answering. I'm a new seller, I had plans to be full time but I can't trust ebay representatives. Some examples are ebay screening system to get a supervisor has me on hold going back and forth explain why I need supervisor, they put or transfer calls to teammates that aren't supervisors, this leads to more calls and days consumed with no resolve, then reps make comments like "thanks for calling again" It's impossible to know what to expect, ebay has told me a few times to "act professional". In 2 separate calls I was told 1st that I was lied to, a second rep told me that ebay wasn't going to help. Professionalism? I don't think the problems that exist on ebay are necessarily the buyers or sellers fault, the problem is the note taking amongst ebay employees that not only decide your dispute but this note taking system affects how your call experience will be. They refuse to stop unwanted communications, when the communications are threatening and vengeful. Notes on the account that favor the buyer are somehow lost while the notes to waste our time are being mentioned or referred to during call. They don't listen. They're aggressive, extremely combative and they "won't help" My 1st call as a seller turned into about 3 hours over 2 days with no resolve. There's never resolution, they actually blame us for calling, they make things worse then blame you”

Helpful Report

Posted 3 years ago

“Ebay, along with shoppers, deals with money fraud from merchants. Does not solve problems. The product is even sent to the customer with a tracking number, it gets stuck in the customs of the respective country. Ebay simply refunds the buyer.”

Helpful Report

Posted 3 years ago

“E bay what a joke. Trying resolve a problem is like pulling your teeth out. No one really listens or really care. All they are interested in making taking your money”

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Posted 3 years ago

“All I want is my playstation 5 I bought off ebay. A seller called GORILLAKICKZNFLIPZ Parcel number 15503806875841L This is now over a week. And be nothing from anyone shame on you all.BUT I DONT GIVE IP EASALY.”

Helpful Report

Posted 3 years ago

“eBay has changed their system. We sell clothes... they now get 15% of every order under $2000, which is 95% of the orders. On top of that they now essentially force the average user into using their third party payment system like Payoneer. Payoneer then charges an additional $10+ per transfer. So... $300 order, ebay takes $45 for basically doing nothing on every order. Then Payoneer takes another $10-15 when you transfer money into an account you can actually use the funds for running the business. That leaves you with $240. Minus actual shipping and COGS, the margins are negligible. IE... not really worth the cost of doing business on their platform. Why I am I working for essentially free, just to make eBay and Payoneer rich? eBay has become one of the THE WORST online platforms around. And with these gratuitous fees of a greedy company I think we will retire our business from them altogether. There are better options now. eBay has become a greedy company and a rip off and they need to go the way of the dinosaur.”

Helpful Report

Posted 3 years ago

“You will get your account suspended for no reason whenever they feel like robbing your money. SCAMMERS TO RUN FROM AS FAST AS POSSIBLE.”

Helpful Report

Posted 3 years ago

“I purchased a new speedometer for my Mini Cooper for the total cost of 540.00 after shipping and handling. When the package didn’t arrive and the seller refused to issue a refund, Ebay refused to stand by their claim and provided zero help. I deleted my account, and recommend others do the same. If not stick with tiny BS purchases, Ebay is not fit to handle anything greater.”

Helpful Report

Posted 3 years ago

“I sold an item that was purchased the buyer paid for the item and for the shipping unfortunately I was unable to ship the item because it was too large so I requested the buyer get a refund for some reason I was charged the shipping I will never use eBay again after I called nobody could help me nobody knew what I was talking about eBay should be shut down Instead of the buyer being refunded his own money I was charged for the buyers refund can someone explain this to me”

Helpful Report

Posted 3 years ago

“Items undelivered and not refunded. Been chasing sellers. No response from anywhere. Do not use ebay!”

Helpful Report

Posted 3 years ago

“Sold a very rare comic finished sale with buyer, received a stellar review, eBay took 12.25 percent , then refused to pay me for a month , still haven’t received payment even after the sale was completed totally disgusted with customer support. Every answer is a circle, will not sell a high value item again! Their excuse was it’s to protect buyer. But the buyer was happy and reviewed and positive feedback was in three days. They’re banking on the sellers money. There should be a review of what interest they collect daily in holds!”

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Posted 3 years ago

“EBay's website for customer support got hacked and so did I”

Helpful Report

Posted 3 years ago

Ebay is rated 3.1 based on 4,094 reviews