Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,094 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought steel hoses from eBay and they are faulty by design with a huge leak at the tap end. I tool a video and they are still for sale on the site (juchenshop). Ebay has not provided support. I am still owed $37 postage despite 65 messages between the seller and me. Ebay is not concerned about sellers’ compliance with ebay rules and does not provide an accessible way to involve them to resolve disputes.”

Helpful Report

Posted 4 years ago

“Hello ebay been waiting for my refund since 5th October ordered best of table never arrived had lots of excuses which were untrue. Now the seller says you need to contact eBay for refund so what is going on very stressful for pensioners let me know please”

Helpful Report

Posted 4 years ago

“I purchased a £330 used PC on eBay on October 16, choosing Click and Collect delivery. Tracking shows the item was delivered on October 19. I was never sent the collection code which eBay says I need in order to pick up items from Click and Collect locations. Around a week later the collection code still had not arrived so I raised a dispute with eBay. eBay ruled in the seller's favour, arguing that tracking showed the PC had been delivered to the click and collect location, and it was not their responsibility to make sure the click and collect location actually sends out collection codes allowing items to be collected. I then raised the case with Paypal, which agreed with eBay and ruled in favour of the seller. Around two weeks ago I called eBay and a customer service advisor said they had investigated, the cick and collect location had lost the item, and I should not be charged for an item which I had not received. She agreed to refund the balance from eBay's funds, within 24 to 48 hours, and to send an email confirming her decision. The email and refund did not arrive so I called again on Friday, November 6th. A second customer service advisor agreed to provide a refund from eBay's funds, and even sent an email confirming this decision. Yesterday, November 12th, there is still no refund. eBay first said the refund could not be issued because my Paypal dispute was still open. I called Paypal which confirmed it closed its dispute on November 2, so I called eBay again. eBay then said it had been wrong to say it would provide a refund, and that it could not and would not be refunding my money after all, as Paypal's decision was final. So eBay admits it owes me the money but is unwilling to provide the refund. I am amazed eBay can be so indifferent and chaotic. It has stolen more than £300 and is not interested in resolving the matter, blaming its own internal processes. If I charged somebody for a service, was unable to provide it and then said I would not provide a refund because of a problem with my own systems and processes I would expect to be shut down. I have documents to back all of this up and am determined to keep hassling eBay until it does the right thing and gives me my money back. I will then close my account and never do business with this hopeless setup again.”

Helpful Report

Posted 4 years ago

“From being a faithful customer to a very disappointed one now. Very poor service provided by E-bay. Three items lost in less than two months. Nothing done about it: no responses, no refunds. A not trustable And recommended company.”

Helpful Report

Posted 4 years ago

“I sold item on eBay. They sent a message saying my payment was on hold and the way to resolve it was to send the item out and provide a tracking number. I did just that and still have not been paid - There is no way to contact eBay just a bunch of articles to read. This is a horrible service and company. Now I am out 500 and my items. I feel so stupid right now”

Helpful Report

Posted 4 years ago

“I bought a item off ebay which turned out to be very poor quality. Seller agreed to refund me but disappeared off ebay before refunding me. What really annoyed me was that it is impossible to contact ebay customer service.”

Helpful Report

Posted 4 years ago

“I purchased the item through you guys in May I never received my item nor my money I can't get in touch with any Live customer wraps you guys are Crooks and I'm going to call the Better Business Bureau and get me a lawyer to get my money back”

Helpful Report

Posted 4 years ago

“Normally happy but after a dispute with a seller asked ebay to step in and now over a month later no response all attempts to contact them have been dead ends or redirected. Please ebay get back to me”

Helpful Report

Posted 4 years ago

“Good place to buy stuff and claim they didn't arrive. lots of options to steal from seller's between eBay and PayPal...you will love buying and getting a refund within 6 months.”

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Posted 4 years ago

“The live betting feature did not update and I lost the bidding because of it”

Helpful Report

Posted 4 years ago

“Non-existent customer service. I purchased an electric oven burner and the seller refused a refund telling me it was a medical device. The seller refund policy was meant for medical devices and not for consumer products. I contacted eBay customer service and they decided to close-out the inquiry without contact the buyer. I can see you going out of business within years of this review. eBay, listen to your customers!”

Helpful Report

Posted 4 years ago

“I purchased an item from seller on ebay, when I request a return the seller refused and did not accept the return Ebay Guys refused to refund my money back, saying I have to cantact the seller. All that it seems a fraud my money has to be refunded on the insurance, imagine no one is trying to solve the issue!”

Helpful Report

Posted 4 years ago

“I use ebay but I always come back to feeling like it's such a headache and I hate it. The amount of bad items that I get and dont get a refund after I ship it out with their label is bad. If you have a problem and need to call them, good luck. Customer service e is the worst I've ever dealt with.”

Helpful Report

Posted 4 years ago

“I stop selling on EBay after a customer damaged my Item and eBay refund him ! I don’t trust this website! Be aware is not like Amazon.com! I proved to eBay with pics . how was my item before shipping and how was returned. They are scammers ! Don’t recommend this website like seller!!! Or if you still want to sell on eBay choose local pick up only!”

Helpful Report

Posted 4 years ago

“Very bad experience with eBay and vendors they charge you for the good quality and they’ll send you very cheap material very very bad experience I will never ever buy anything from eBay they ripping off people I bought bulb last week It’s supposed to be white bulb and I received Blue bulb I tried to talk to the vendor he’s been all boshiit this n that very disappointed don’t waste your money on eBay”

Helpful Report

Posted 4 years ago

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Posted 4 years ago

“Don't sell on ebay . Sold items but buyer didn't pay or collect but was allowed to leave personal bad feedback. Ebay wouldn't take it off. Buyer also sent me abusive messages. Ebay not interested in supporting sellers . Expensive fees ridiculous rules . No customer service”

Helpful Report

Posted 4 years ago

“Ebay is just another one of those big corporates who let's scammer steal a bunch of money and let them get away with it for personnal profit. Wich 'entity' could be big enough to monitor them in a legit way? I don't know and that is a scary though. Definetly one of the world's worst decease.”

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Posted 4 years ago

“Worst customer service I have ever had to deal with. I created a new account, I don't know any accounts at all and as soon as I created one, it gets suspended for NO REASON AT ALL. when I was about to chat the customer service just closes the chat”

Helpful Report

Posted 4 years ago

“eBay customer service continues to fail on all categories. Complete waste of time to try and resolve issues. Doesn’t matter if it is chat, email or by phone. Buyers can rip you off and eBay will keep them happy. Just had a buyer return a piece of yellow foam and eBay refunded him the purchase price. You cannot do anything about buyers taking advantage or leaving negative feedback. They talk condescending to sellers and thank you for understanding, when you know their explanation makes no sense. The only advice they can give you is to block buyer from purchasing future items, so it does not happen again. eBay has no leadership in customer service, policies to help sellers, and making it harder harder to contact service reps who could care less. They use to have descent reps that could help sellers, but now have clueless reps that must be looking at templates, because they do not understand problems.”

Helpful Report

Posted 4 years ago

Ebay is rated 3.1 based on 4,094 reviews