Ebay Reviews

Name: Ebay
Rating: 3.10

3.1 Rating 4,067 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,067 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Ebay made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ebay 1 star review on 26th November 2024

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible place to sell. They hold your funds for days. They act like your parents when stuff goes wrong. They charged me 13 cents when I took auction down six hours in because I made an error? Are you kidding me? 13 lousy cents you penny pinching crooks . I just sold 1400.00 item and have not rec funds yet 3 days already they hold YOUR money”

Helpful Report

Posted 2 years ago

“I had a high dollar putter I wanted to sell. After not selling at a fixed price, even with "Offers" available I started an auction. I started at one cent but put a $600.00 reserve. When I posted it the $600.00 reserve was very visible next to the bid box. I felt it might scare people away so I tried to edit this out. In the past I could edit the auction after it started. I had to end that auction so it was there for only a few minutes. I re-did the auction without the reserve. eBay charged me $55.00 for the reserve so I called them. They promised not to post that but the next day they did! Then, after the auction ended they charged me another $60.00 for unexplained costs??? That's a total of over $115.00! I tried to close my account but eBay keeps open for as long as they want. Warning, stay away from eBay.”

Helpful Report

Posted 2 years ago

“Very easy to access”

Helpful Report

Posted 2 years ago

“Orderered 2 boxes Yankee candle refills. Should have been 2x 2 bottles . I box with 2 bottles in it . Normally in shops 1 box just under £7 with 2 refills . Paid £12.70 for 1 box .Paid double the price . Won’t use E Bay again . Total rip off .”

Helpful Report

Posted 2 years ago

“Never order from eBay, this is a scammer site . They rob you off your money, & don’t refund your money Back. They play money games talking Bout it takes 10 Business days to get your money Back . Order from Amazon instead, Amazon doesn’t scam or steal like eBay does”

Helpful Report

Posted 2 years ago

“eBay does not back up sellers Had a buyer buy a bike for 1700.00 Then buyer said it was too small and that he’d resell it off I could not refund. I have a no return policy. So a day later the buyer made up a story and requested a refund. eBay did not back me up at all. On top of that the buyer sent the bike back with damage to the frame which dropped the value from 400-500.00 All I got back was 100.00 deducted off the refund. eBay case reviewers are not trained to see the real picture.”

Helpful Report

Posted 2 years ago

“EBAY AND FRAUDULENT THEIVES - Save yourself some stress and sell online elsewhere Ebay are thieves and fraudulent. I was clearing out some items, and decided to sell on Ebay. All was going well but then Ebay put a hold on my account pending verifying identity. Fine I thought, I hadn't sold hardly anything for years then I list 40+ items. So, I send my driving license and bank statement with both name and address clearly confirmed. Ebay then suspend account, provide no reason or offer to speak. But confirm they will send funds in a couple of months, ok all very strange and unprofessional but ok I'd sold most of the stuff I didn't want anyway, so just agree never to use Ebay again as their so weird and clandestine. However, when I chase this they say they will keep the funds. They mention regulations but refuse to explain what regulations allow them to provide service to sell items online and keep the money themselves. They refuse any attempt to discuss or explain what the issue is, they go completely dark and are unwilling to address their unfounded concerns. Its August 2022, of the unwanted items sold, it raised £580 which Ebay state they are keeping and I can do absolutely nothing at all about it! Just speechless. Who would have thought this was the behaviour of a big listed company. Sell elsewhere.”

Helpful Report

Posted 2 years ago

“For some reason my account has been suspended and Ebay refuses to tell me why. I have only purchased a few items from this site. I wonder how many other accounts have been suspended for no reason. This company definitely does not value their customers. Do not waste your time with Ebay.”

Helpful Report

Posted 2 years ago

“Cannot contact ebay - they take the money and simply withhold it. Appalling company.”

Helpful Report

Posted 2 years ago

“Ebay prOmotes fruad. I can't believe this is happening to me. For the first time in my entIre life I tried to open an account today. They told me they permenatley suspended my account even though I have never had an account until I tried to sign up. When I ask them how can you suspend when I never had an account they told me they can't tell me why or who is using my email address and committing fraud. THEY PROMOTE THE USE OF FRUADULENT EMAILS!! consumers beware!!”

Helpful Report

Posted 2 years ago

“I used ebay for 10 years. this year the suspendmy account without providing me any reason. they refused to provide any explanation and simply banned me. there is no way to speak with operator as they dont have them. very dissampoinet. suggest to move out from this stupid platform”

Helpful Report

Posted 2 years ago

“EBAY IS A REAL SCAM COMPANY AS SOON AS YOU SELL SOMETHING ON THEIR WEBSITE THEY PUT YIUR MONEY ON HOLD AND RESTRICT HOUR ACCOUNT AND THEN THEY ASK FOR ALL TYPES OF PRIVATE INFORMATION TO UNRESTRICT YOUR ACCOUNT AND THEN THEY STILL HOLD YOUR MONEY SOME MORE WAY AFTER THE BUYER HAS RECEIVED THE ITEMS THEY HAVE BOUGHT. AND YOU CANT DO NOTHING ABOUT IT UNTIL EBAY UNRESTRICTS YOUR ACCOUNT SO BASICALLY THEY CAN HOLD YOUR MONEY HOSTAGE WAY AFTER THE BUYER HAS RECEIVED THE ITEMS AND WHAT IS MOST IMPORTANT IS EBAY TAKES OUT A SELLING FEE FIRST RIGHT AFTER YOU SELL SOMETHING. EBAY DOESNT RESTRICT THEIR MONEY. SO I WOULD ADVISE TO SELL ON ANOTHER PLATFORM THAT RELEASES UOUR MONEY AS SOON AS THE BUYER RATES THE TRANSACTION”

Helpful Report

Posted 2 years ago

“Rampant scams, terrible customer service, Ebay covers for scammers and runs interference against customers. Not what it used to be. Ebay is now a dangerous place to do business, look out keeping a credit card on file, they may be assisting scammers to make sophisticated high value transactions at your expense. From first hand experience, LOOK OUT.”

Helpful Report

Posted 2 years ago

“Ebay did not honour their money back guarantee for Mon- delivery - FRAUD!!!”

Helpful Report

Posted 2 years ago

“On time , most times very early”

Helpful Report

Posted 2 years ago

“I bought an item from France through eBay. It was dispatched 3 weeks ago through la poste. It has never arrived. Nobody can tell me who delivered in England or where and obviously there is no signature as I have not received the item. But eBay response is no refund as la poste tracking says it was delivered. So eBay guarantee is worthless! £80 poorer”

Helpful Report

Posted 2 years ago

“Ebay blocked my account for no reason, when I rang them they told me my account is restricted, I asked why to which they said that Ebay policy means they do not have to say why. They then wanted copies of my driving licence, bank statements, receipts for various recent purchases, my national insurance number and bank details. You'd be right to think scam but this was through all genuine calls and emails from Ebay. I have read various articles similar to my issue and believe possibly Ebay are sharing private information with other companies, I refused to give it to them, we are all covered by data protection. I have spent thousands over 18 years with 100% feedback which is now useless as they will not unblock the restriction. Who does Ebay think they are? I will use Amazon from now on.”

Helpful Report

Posted 2 years ago

“Had 3 items effectively blatantly stolen from me via eBay (payments reversed after items sent, misuse of returns, false claims on low value items that aren’t worth returning due to postage costs). EBay difficult to contact and deal with. Keep setting issues to ‘resolved’ forcing you back to step 1 of their painful processes. Sometimes don’t respond at all until you start another case to ask why they haven’t responded to a previous one. Never any help whatsoever on any of these problems despite obvious buyer problems. Buyers still have 100% positive feedback because sellers can’t give them feedback. Would not trust eBay for anything really.”

Helpful Report

Posted 2 years ago

“it is a shame that european authorities allows this company ebay.com to continuous stealing money from consumers.”

Helpful Report

Posted 2 years ago

“Mostly a good experience with some bargains to be had, but do your homework before buying.”

Helpful Report

Posted 2 years ago

Ebay is rated 3.1 based on 4,067 reviews