Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,094 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been on ebay since 1999. I believe that was only a couple of years into their existence. It wasn't perfect but it was generally user friendly. In the last 2 years all of that has changed. Different culture altogether - no service, lack of communication prior to systemic changes, dishonesty in consumer relations. Latest: A "reference number" on an online issue sent to higher levels for resolution, two days later, turns out to be the conversation id for the phone call! I suppose that it gets the seller off of the line without actually addressing, nor caring to address, the issue but why bother to have a help line? Many issues, many calls and NONE have resulted in any action. Dismissive of the people that make the system work - sellers and buyers - corporate America, isn't it great? I have made my last purchase on ebay and selling will also be in the rear view mirror. There are other better platforms”

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Posted 3 years ago

“If instead of going to jail for breaking into someone’s house or robbing them because you want something just buy it on eBay and take it out of package they will side only with buyer so you will get your. Money back and whatever you want no matter what evidence buyer has your going to get a refund and your desired item period”

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Posted 3 years ago

“It's been 90 days of trying to sell on eBay and 99.99 of the bids and sales are from corrupted or "unauthorized" user accounts or they are all fake, scammers, or hackers, they try to use PayPal and send fake emails. Also ebay takes hundreds of dollars in fees and cancelation fees even if you had to cancel due to fraudulent activity. Ebay should be shut down immediately and stop stealing people's hard earned money!!!”

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Posted 3 years ago

“From today i leave ebay (BUYER FOR MORE… From today i leave ebay (BUYER FOR MORE THAN 6yrs) because they just told me i was not a good buyer because i was not folowing their policy. In the past years (3yrs back) i had fewer problems with ebay because 3/10 packages were missing or delay and i didn't even want to take refund or email the sellers. The past 2 years, i was 7/10 packages missing or dellay and when i mean dellay 6or more months. And a lot of them was bad quality, not as subscribe and a lot of mistakes were made or even damaged! Instead of giving a new policy for the buyers because we loose our money for scammers they ban the buyers for buying. I am not going to buy again because they change the policy good for sellers to sell more junk and fake packages and buyers say "thanks" or banned! They told me i was doing report or refund/return request sooner than the old days and i told them the truth. I am not raiting generaly but i realy feel so bad for ebay because the buyers will leave in sometime. More than 1000€ all this time!”

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Posted 3 years ago

“Absolutely worst place to shop online ever! Worst customer service I have ever experienced! I honestly thought the customer service rep I had was a little girl! They will allow foreign sellers to rip off American buyers. Then they do more to protect the sellers then they do the buyers. If you should have choose to ignore the millions of negative reviews about eBay and go there whatever you do do not buy from magicspa! It is a rip off foreign company they will rip you off.”

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Posted 3 years ago

“I use ebay on a regular basis. The quality of products I have purchased have been very good.”

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Posted 3 years ago

“Scammed on me with a seller and PayPal send me the wrong item AND it was dirty unsanitary opened a return closed without explanation now has cut off all communication with me. I'm reporting to the Federal consumer protection bureau I ordered a Cool Pad flip phone i was sent a dirty LG with assesories for a Coolpad”

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Posted 3 years ago

“Ebay is not secure and i am always getting hacked into. I cant even cancel my ebay as someone changed my email address and phone number. Be very careful using Ebay as it easy to get hacked into and before you know it, you are selling 10 cars! Customer service is terrible and you cant speak to anyone! Not a safe website”

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Posted 3 years ago

“Ebay is in SERIOUS NEED of a CLASS ACTION LAWSUIT. There is no longer any live help in customer service. And the automated system is completely boxed into a very narrow and usually unhelpful system. This amounts to FRAUD. Buyers and Sellers have a very big case developing. This FAKE disorganized company will soon go the way of SEARS. It is time to end this charade.”

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Posted 3 years ago

“By far the worst and most incompetent service that I have ever experienced. Being a member in spending hundreds of thousands of dollars if not in the millions with buying and selling through them. They have falsely charged me for thousands of dollars to an bank account that was closed months before they continued to say that they deposited money and I an account that was not even opened and then charge me for the money that they needed to withdraw back out due to fraudulent charges that happened. I have never been so disappointed in a company and their customer service to neglect and not take responsibility for anything in my entire life. So sad hopefully people realize that there are other options out there because you guys have made the situation unbearable and unworkable due to a lack of morality”

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Posted 3 years ago

“Massive fee hike up, slow payments, £40 fee on a £315 sale, disgusting!, bye GreedEbay, ain't nothing but a scam site now!”

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Posted 3 years ago

“eBay is the worst, they suspended my account for no reason, I'm just a new customer who wanted to buy some computer parts for my new computer and sell my old parts to others. Should receive 0 start instead of 1.”

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Posted 3 years ago

“Long story short. First time buyer, was permanently banned without an explanation. Contacting the customer service, I was only given pre-prepared responses but not any actual customer service. Oh, but I was getting vague accusations against my conduct and threats that if I would try to purchase anything in the future my accounts would again get suspended. I suspect there was a technical issue with the checkout, but it seems they have too much money to give a care.”

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Posted 3 years ago

“If I could give Ebay less than one star I would. I have been a long time seller and even longer buyer. They have changed the way you get paid out for a sale. They are not going thru Paypal anymore where you would see the money from the transaction in your Paypal account immediately after a buyer paid. They are collecting the $ and supposed to be transferring the income from sales directly into your bank account. I had my first sale under their "Managed Payments" five days ago (the buyer paid the same day in the morning) and I still don't have the money from the transaction. If it shows up tomorrow, it will be six days since the transaction occurred. Totally unacceptable! Ebay is blaming my bank, mind you I can transfer funds from my Paypal account to my bank account and it's in there the next day. I'm not comfortable shipping an item without having received the payment, and now according to Ebay I'm late with shipping. Also, they are taking a larger share of the transaction, it previously was 10% now it's close to 14%. This is how greed works, they hold onto your money so they can draw some interest off of it and they charge you more for a sale. Bye Ebay!!!”

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Posted 3 years ago

“Huge fees for sellers you better off deleting your account if you’re using eBay to sell is too expensive and most iff the products for sale is all rubbish. Go out and shop this useless I delete my account. Horror experience”

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Posted 3 years ago

“Compré un celular a través de eBay. Cobraron el celular y luego eBay me escribe que eliminaron mi compra porque dudaban del vendedor. ¿Por qué eBay no investiga primero a sus vendedores antes de permitirles que hagan sus ventas a través de eBay? Qué empresa tan desastrosa es eBay. Nunca la volveré a usar. 🤬”

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Posted 3 years ago

“Full of rude incompetent sellers. Everyone avoid seller with username starbase-atlanta. Extremely spiteful and nasty , not fit to be in customer facing environment!”

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Posted 3 years ago

“They have a horrible refund policy”

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Posted 3 years ago

“Made a purchase for over $500, item showed delivered but was never received. Contacted ebay the very same day, they said give it a few days to see if it shows up. Has been close to a week and still no item, but yet I get email from ebay saying that they made a final decision and I won't get a refund even though I have not gotten the item that I ordered. I work too hard for my money and they basically stole $504 from because I never got what I purchased. I have called them many times before today and been told that rest assured we have a money back guarantee you will get your money back if not the item. But today still no item and they say no refund. So basically they stole my money. All I'm saying is beware of buying on ebay they steal from their customers and don't honor their money back guarantee. Been faithful for many years but from now on only buying on Amazon, at least they don't STEAL from customers.”

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Posted 3 years ago

“Ebay charges are now 12.8% and 30p per transaction. So your not actually saving anything not using PayPal like they made out by saying it was a good thing you didn't need to use pay pal. If you can call 0.1% a saving then all I can do is laugh. The added pain now that they aren't using paypal is I don't have access to the money instantly. I have now got to wait 5 days for the payment to process because of the bank holiday which isn't very good. So if you don't have a printer for postage label through ebay you will have to use other funds to pay for your postage at the post office. That or make the buyer wait. I don't think I can be arsed with that so am not going to bother selling on there I don't think. Might try amazon and etsy.”

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Posted 3 years ago

Ebay is rated 3.1 based on 4,094 reviews