Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,076 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 26th November 2024

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Compré un celular a través de eBay. Cobraron el celular y luego eBay me escribe que eliminaron mi compra porque dudaban del vendedor. ¿Por qué eBay no investiga primero a sus vendedores antes de permitirles que hagan sus ventas a través de eBay? Qué empresa tan desastrosa es eBay. Nunca la volveré a usar. 🤬”

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Posted 3 years ago

“Full of rude incompetent sellers. Everyone avoid seller with username starbase-atlanta. Extremely spiteful and nasty , not fit to be in customer facing environment!”

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Posted 3 years ago

“They have a horrible refund policy”

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Posted 3 years ago

“Made a purchase for over $500, item showed delivered but was never received. Contacted ebay the very same day, they said give it a few days to see if it shows up. Has been close to a week and still no item, but yet I get email from ebay saying that they made a final decision and I won't get a refund even though I have not gotten the item that I ordered. I work too hard for my money and they basically stole $504 from because I never got what I purchased. I have called them many times before today and been told that rest assured we have a money back guarantee you will get your money back if not the item. But today still no item and they say no refund. So basically they stole my money. All I'm saying is beware of buying on ebay they steal from their customers and don't honor their money back guarantee. Been faithful for many years but from now on only buying on Amazon, at least they don't STEAL from customers.”

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Posted 3 years ago

“Ebay charges are now 12.8% and 30p per transaction. So your not actually saving anything not using PayPal like they made out by saying it was a good thing you didn't need to use pay pal. If you can call 0.1% a saving then all I can do is laugh. The added pain now that they aren't using paypal is I don't have access to the money instantly. I have now got to wait 5 days for the payment to process because of the bank holiday which isn't very good. So if you don't have a printer for postage label through ebay you will have to use other funds to pay for your postage at the post office. That or make the buyer wait. I don't think I can be arsed with that so am not going to bother selling on there I don't think. Might try amazon and etsy.”

Helpful Report

Posted 3 years ago

“absolute pirates... avoid being a seller on their site at all costs... all sorts of tricks up their sleeves to con you out of money... they now include your postage fee as part of the final sale cost and charge you a percentage of it.. as well as their new managed payments (munged robbery) making it easier for them to rob you as they see fit”

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Posted 3 years ago

“OMG Had a package stolen. 5 days of them trying to refund over the phone. Told them to keep 50 dollars not worth the effort. Customer service was very nice and kept trying.”

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Posted 3 years ago

“I bought an acrylic nail brush 777 from ebay, I haven’t received the item, they already closed the case. “My fault because I didn’t receive it”?”

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Posted 3 years ago

“eBay customer service is non-existent! If you have an issue or question there is no phone number to discuss. You are simply referred to ebay/help online, it turns into endless circle! eBay use to be amazing, but over the past year it gone worse and worse, 1 star out of 5! Moved to Amazon and Market place, KEEP AWAY.”

Helpful Report

Posted 3 years ago

“a buyer gave me a neutral rating. said i did not describe my item properly. i did and the proof was in the ad text, but ebay would not take it back, after i complained. Ebays has a new policy of wanting my banking information, because they have separated from pay-pal. Not comfortable with giving my banking info. For now no more ebay for me.”

Helpful Report

Posted 3 years ago

“DANGER! Ebay Giftcards! If giftcard is lost or stolen they will not help you. They will demand everything from you birth certificate, to your passport, to your vaccine records, and in the end will still not help you recover your funds. To clarify, I had many egift cards with random funds on them. One day they where all removed, I was suspended for having too many ecards? and they said I needed all these documents PLUS physical receipts. Email confirmation was not enough, when asked to clarify, the "Assistant" just kept sending same prompt, telling me to look at it. I did and asked follow up questions which lead to copy and paste of original message from "Assistant'. Read terms and conditions, they can suspend ANYONE at their convenience and keep their giftcard/egiftcard money, when you agree to their terms you are agreeing on this, PLEASE READ and learn moving forward, this company is NOT to be trusted!”

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Posted 3 years ago

“Best prices around”

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Posted 3 years ago

“This is scalpers heaven. They don't care about their consumers. They just wanna profit off us. I even tried to purchase from one of the TRASH scalpers, and ebay banned me. Good Job Ebay. Keep screwing over your (ex)customer, and let the scalpers win. Anyone who supports Ebay now is just money hungry. They can't even say what policy I violated, since I DIDNT VIOLATE ANYTHING. Anyone trying to purchase GPUs let's start a movement and show much of a trash company we think these people are for allowing these scalpers screw over people.”

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Posted 3 years ago

“TERRIBLE COMPANY CLOSED ALL SELLING ACCOUNTS WILL SELL ITEMS ELSWHERE”

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Posted 3 years ago

“I purchased a diamond 14K solid gold ring from out of the country, seller send me an alloy gold plated POS ring with the worse zirconia you can possibly imagine in a very poor package, kind of purposely promoting theft or package loss. I immediately did a return and shipped the ring back, since it was out of the country the tracking number never updated, I never got my money back, I kept calling eBay but besides I couldn't understand anything they where telling me because they hire representatives from other countries that barely speak English to resolve this type of problems, and they kept hanging up on me! Ebay closed the case and I took a huge loss. Ebay its not what they used to be, they're a POS now, I turned to Amazon and been having great experiences, its a whole better life and better prices with Amazon, believe me.”

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Posted 3 years ago

“Had a dreadful service from a seller the -diplomat-suits returned item to be told I sent something else but eBay told me to go through my bank to get my money back ...I’m not even confident eBay even look into half the sellers or buyers there has been some good ebayers but eBay can’t or won’t weed them out ...the safest bet is market place”

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Posted 3 years ago

“Ebay has become the WORST place to sell your item. There only interest is to make money off YOUR items. They care little about their sellers which is what makes their company work. I WILL NOT recommend Ebay to ANYONE for any reason!”

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Posted 3 years ago

“I have used eBay since 2004 and have… I have used eBay since 2004 and have sold and bought around 1000 items+ in the time I have had my eBay account, including 80 items in the last 2 months, the most recent item I sold was a barely used VAX wetvac including an unopened container of carpet cleaner, I posted it promptly and in its original packaging used but in fully working order with 12 photos and a description for the advert as usual. The new owner used the wet vac and the cleaning fluid and then contacted eBay to return the item where I was asked to provide proof that the item was as described as the buyer suggested it wasn’t as described (one of the options the buyer can select which will always result in a full refund no matter the details) the decision fell in the buyers favour as they had selected “item not as described” The buyer also contacts their payment provider and cancels the payment , at this point my £180 wetvac is with the “buyer” along with a full refund and no opinion or defence from my side considered. The wetvac does arrive back at my address but used and damaged, when I contact eBay about this on more than 6 occasions my concern is ignored and pushed around , eBay suggest they will get back to me in a number of days which they do via an email that states the case is closed and it’s an email which doesn’t have the option for me to reply. On top of all of this the buyer left a negative feedback in response to me leaving a negative feedback warning other ebayers of this fraudulent user, eBay allows you to contest the negative feedback but ultimately have no interest in helping out a long standing customer that has been conned and had a damaged item returned to me. Avoid eBay and use Amazon”

Helpful Report

Posted 3 years ago

“I had a Store Account with eBay for many years. I finally shut down my Store account as eBay's Customer Service is the WORST. Their Representatives simply give out "canned responses off a script", or they "I'm sorry I cannot assist you in this, try and work it out with the Buyer!". Lots of fraud and scams via eBay! I had Buyer's steals parts fro an item and then return it claiming it did not work. I have been extorted by Buyer's in giving them partial refunds or they will leave me negative feedback. As a Seller, eBay will not let you leave negative feedback against a Buyer, which gives the Buyer's an advantage of being able to abuse you as a Seller. Such a HORRIBLE EXPERIENCE! Do NOT sell on eBay, they could care less about you as a Seller and all they want to do is FEE you to death!”

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Posted 3 years ago

“Very bad, they not remove thiefs on the ebay site. Even not after i warned them 3 times.”

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Posted 3 years ago

Ebay is rated 3.1 based on 4,076 reviews