Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,076 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 26th November 2024

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just another liberal American bigotry company that protects the fraudsters. Not complying with the distance selling act that says, yes you can try the product, but you have to return it in the same state. Even with evidence, they have an automatic system that will approve the buyer, just because he sent it back, gives the buyer all rights for a full refund. There are ways to protect you, but not automatically, you have to opt in for seller protection and that costs money.”

Helpful Report

Posted 4 years ago

“I made several attempts to contact a human-being since Ebay's automated system was of no use in resolving my issue. I had purchased several idems that never arrived and/or was defective, but they were not listed on my purchase history list. Despite my repeated requests to speak with a human-being for help, I was never contacted by anyone. But was only emailed useless automated messages. Nor was anything done to resolve those missing and defective idems. Therefore, I'm done making purchases with Ebay altogether... I also plan to contact another source regarding thievery and fraud. Or, why wouldn't they provide a live-person when their automated system fails???”

Helpful Report

Posted 4 years ago

“Buy on ebay, you are safe people said. I buy NEW item on ebay from a shop! not a reseller and it does not work as it is suppose. Ebay and the shop refuse to help me cos it has been more than 30 days, since when does the consumer rights act have only 30 days? Ebay are the worse and evil people i have met.”

Helpful Report

Posted 4 years ago

“I did not get what I purchased and they are asking me to wait for 10 days before I get a refund or before I start the process of dispute. What kind of a customer service is this? By the way, No one is responding to a live phone call.”

Helpful Report

Posted 4 years ago

“Ebay support doesn't support Sellers.”

Helpful Report

Posted 4 years ago

“I subscribed a business account to sell 350 items or more in a month. Guess what? My selling limit was only 10 items per month!!!!!!!! Chat with customer care guy, he couldn't fix anything...... My question is........ If you limit items for selling for new sellers, then why do you sell subscriptions of 350 items per month?????????? Is this a joke????? Be careful new sellers, they charged me $77 for nothing. Unbelievable. DON'T SELL ON THIS PLATFORM. ZERO OUT OF TEN.”

Helpful Report

Posted 4 years ago

“I can't get a seller to confirm a correction to a shipping address and can't get ebay to cooperate in the cancellation or resolution. All I need is the shipping address to be corrected, but seller isn't communicating. I have a very hard time every time I have ever used ebay for selling or buying. Never again!”

Helpful Report

Posted 4 years ago

“Our brick and mortar fitness equipment retail store has been open for two years now, and started selling on eBay to find a wider range of customers. For reasons eBay will not provide, our business was targeted by their "Trust & Safety" department, to drag us through a mind-numbing bureaucratic process of proving our legitimacy. Even with multiple successful sales and only positive reviews, eBay was convinced we were offering items that did not exist, and so demanded documentation proving ownership of our inventory. To begin this process, they halted all of our account activity, taking down currently listed items and deleting the history of every sale we'd made on the account. This made it difficult to furnish them with the requested documentation because we had no way of knowing what items we had sold on their platform without the account history. I asked them about this difficulty in every single one of the 20+ messages I sent them throughout this process, but they never answered that question. They never even acknowledged it. When I tried to send them random invoices from our vendors on what items I could only guess we sold through eBay, they only replied over and over and over again with requests for that exact same information (all of the requests looked like generic copy/paste scripts giving the impression no one was even reading my replies or reviewing my uploads). I uploaded the same documents 5 times before I finally explained to them I cannot justify spending any more time on the matter, and will seek a more efficient solution myself. Through researching how other sellers deal with the inane harassment of eBay's support staff, I found that thousands of users are abusing the system in hundreds of different ways, and not just to stay off eBay's radar in order to sell legitimately. There are many methods and tactics being used to create an unfair bidding/buying environment, avoid eBay and PayPal selling fees, redirect eBay traffic offsite etc, and those users are happily earning profits right under the noses of these "meticulous" watchdogs. So, while our business is taking care to follow eBay's terms of service, submit to their bureaucratic demands, and do business with eBay in a mutually beneficial partnership, other sellers enjoy a headache free and financially unfettered selling environment because the eBay support staff is so busy copy/pasting scripted requests that aim to crush a person's last nerve. There are many online selling channels to go through, and my advice is not to utilize eBay unless you are ready to be unscrupulous in your dealings.”

Helpful Report

Posted 4 years ago

“I purchased an item from a "trusted" ebay seller. Had gaurantee of receiving date. Item arrived late by days. Ebay did NOTHING. They said gaurantee did not mean anything. Used ebay for 15 yrs. They don't care about purchaser just sellers. Don't stand by their word. Amazon prime is best.”

Helpful Report

Posted 4 years ago

“PEOPLE THIS IS THE WORST PLATFORM, AS THEY SUSPEND YOUR ACCOUNT IN 4 DAYS AFTER OPENING AND PROVIDE NO REASON FOR. THEY ARE ASKING FOR LOT OF SENSITIVE INFORMATION LIKE YOUR PASSPORT AND BANK ACCOUNT STATEMENT AND AFTER THAT JUST SAYING - "we will not able to provide to the specific reason why suspend your account indefinitely" YOU WILL HAVE NO SUCH PROBLEMS WITH ANY OTHER PLATFORM FOR SURE!!”

Helpful Report

Posted 4 years ago

“After years of using Ebay as a seller and buyer I have finally had enough. A few months ago I ordered some items which never arrived yet they sided with the seller who supposed had proof of delivery. Got money back via credit card luckily. Today I find out that as a seller I have to wait until my items are delivered before I might get paid. Enough is enough Ebay and its time to move on to other selling sites with better reviews and policies.”

Helpful Report

Posted 4 years ago

“Buyer wants to return .. no problem until ebay sends a return label with a 12yrs. Old address now out watch money and shipping twice. That being said my new address was where for the last 12yrs. I've been getting items sent to. Horrible service wont refund selling fees either just plain terrible! Service”

Helpful Report

Posted 4 years ago

“Ebay is a scam dont use ebay the seller input duplicates tracking numberand send you nothing it showed delivered you get ripped off”

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Posted 4 years ago

“Horrible, no costumer service, everything is automated now and it was done so wrong, coming from a software engineer I assuming eBay is about to go under very soon.”

Helpful Report

Posted 4 years ago

“not good for buyers now due to their new policies updates, more and more unprofessional and unkind sellers come out. Leave here!”

Helpful Report

Posted 4 years ago

“BEWARE OF EBAY FRAUD, sellers, becareful with ebay, sellers, theres alot of scams and fake acounts stealing buyers money and not sending out the item the buyer bought, what they do is providing a tracking number, and the item is never being shipped, what that does it tricks ebay, the acount thinks the item its on its way and its not, so, its not in transit,.but the seller provided a tracking with no proof of being shipped,. so becareful, theres alot of that happending now,.alot of people not working, now they stealing peoples money on ebay,.......and seems like ebay doesnt care,..so ebay has been the worst, site to buy, alot of fraud going on,........ALERT BECAREFUL ALSO CHECK FEED BACK,.,, YOU WILL SEE ALOT OF SELLERS BAD FEED BACK,.,,,ebay wont even let you give a negative feed back, CHECK THE POSITIVE FEED BACK,, ON THERE YOU WILL SEE NEG, FEEDS,..SO BECAREFUL BUYING AND FROM WHO YOU BUYING FROM,......ALWAYS USE PAY PAL, NOT A DIRECT DEBIT CARD,.YOU WILL LOOSE YOUR MONEY,....”

Helpful Report

Posted 4 years ago

“EBAY USED TO BE GREAT, NOW IT IS GARBAGE. I have made roughly 300 sales on Ebay and I have a perfect 100 seller rating. Recently, I've had my first issue with a scam buyer who claimed a used, but near-mint, puzzle was damaged even though it was shipped in secure packaging. The listing also showed the completed puzzle with zero defects. The type of damage the buyer is claiming is unheard of during shipping. The buyer claims that the upper layer containing the picture has naturally peeled apart from the cardboard layer underneath, but has done so in a manner where it's a perfectly clean cut with no other signs of distress. Puzzle pieces can certainly become frayed, bent, dented, chipped, and torn apart, but certainly not cleaved in half into separate clean cut layers the way the buyer is claiming. Even the puzzle company's customer service said this does not naturally happen. It's a flat out obvious lie from the buyer. What's worse is Ebay spent literally only 5 minutes reviewing the case before deciding in the buyers favor. I received two emails only 5 minutes apart about the dispute being up for review and then the decision. Mind you, I have a 100% seller rating and this is how Ebay has done me and now there is zero customer support to assist in appealing any decisions. IT'S TIME TO START SELLING (AND BUYING) ON OTHER WEBSITES LIKE BONANZA, eBID, eCRATER, AND AMAZON MARKET PLACE.”

Helpful Report

Posted 4 years ago

“Ebay is totally worthless. I have sold numerous items and never had one person ask for a refund. I have purchased numerous items and never asked for a refund. Buyer purchases item and my funds are on hold immediately????then as soon as they get it they ask for a refund saying not as described. I respond telling the buyer it is and ask for proof it’s an altered golf club (it’s not) no response. Ebay get’s involved for two minutes (literally) and just tells me i have to take the club back, pay them their fee and pay shipping both ways! Total BS......”

Helpful Report

Posted 4 years ago

“I been a eBay member for a long time, eBay customer service does not care. I had a buyer who left me negative feedback for no reason. Asked eBay to step in to remove the negative feedback, they didn't do it. it wasn't my fault, I did nothing wrong. eBay does not care about anything.”

Helpful Report

Posted 4 years ago

“Ebay steals money from customers!!!! I've made an order, payed with credit card not paypal. Didn't receive the products or a refund!!!!”

Helpful Report

Posted 4 years ago

Ebay is rated 3.1 based on 4,076 reviews