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Ebay Reviews

3.1 Rating 4,094 Reviews
53 %
of reviewers recommend Ebay
3.1
Based on 4,094 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Ebay 1 star review on 4th April 2025
Anonymous
Ebay 1 star review on 3rd April 2025
Frank
Ebay 1 star review on 20th March 2025
Joseph Ortega
Ebay 1 star review on 20th March 2025
Joseph Ortega
Ebay 1 star review on 7th March 2025
Jessy
Ebay 3 star review on 14th January 2025
CSR
Ebay 3 star review on 14th January 2025
CSR
147
Anonymous
Anonymous  // 01/01/2019
I ordered a Dewalt 20V lithium battery but got generic ones that don’t fit my Dewalt charger. Again eBay got me. This was a $70 lesson. I will not buy thru eBay again. I pray the people working at eBay and the battery company have negative things happen to them
Ebay 1 star review on 23rd September 2020 Ebay 1 star review on 23rd September 2020
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Posted 4 years ago
Ebay loves scalpers and don't care about their customers as long as they make money. They could easily put a stop to it but they choose not to do so.
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Posted 4 years ago
Unimpressed with eBay as Iam with Amazon as I am with, ETSY & Pintwtest etc...like Travel & Letting Agents instead of being a helpful intermediary they too are more of a hindrance.. Notably, denying their suppliers and/or CON{(ned)demned}sumers the right to arrange their own deliveries. In any event. Far, quicker, better & cheaper with www.Alibaba and/or www.AliExpress albeit based in Hong Kong...after all the European jobs were with U.$.eless Euro British Corporatocracy complicity & hence became the workshop of the world, supplied from source . Notably without the unwarrented extortionate mark ups. I wish French President Macron well. Endeavouring to tax all but U.$.eless Digital Tax avoiders. Nothing short of criminal!
Helpful Report
Posted 4 years ago
Live in the US, got a bill in Canadian dollars that I was told was in error. Was advised that it would be taken care of, now they want late fees on an invoice they can't find. Customer service is useless. Three calls and can't get anywhere. Contact me if you want a copy of the invoice.
Helpful Report
Posted 4 years ago
I purchased a 4 seater couch cover and a 1 seater couch cover from a seller named emoretrade, and received an email on August 28th that stated item delivered when in fact when I got home from work it was not delivered. So I contacted the seller and the seller sent me the tracking number which I already had. So this went on back and forth seller sending same message. And I reached out to Ebay they did not help either. So I contacted my bank to file a claim. DO NOT DO BUSINESS WITH EMORETRADE MAJOR SCAM ARTIST. I LOST OVER $50.00
Helpful Report
Posted 4 years ago
Sellers in China, ship items to a relative in U.S. first and then the relative will ship the item to the buyer to make it look like the product is from U.S. seller. It took me almost 2 weeks to receive the item. When the item arrived missing a piece, eBay decided to protect the seller in China and kept telling me to wait, while the seller has my money. Is eBay as safe place to buy, NO, HECK NO, but if you are a seller from overseas, then yes, you can do whatever you want to do and to whomever you want to do it to... eBay will not step in to protect you! I will not be buying from eBay anymore since it is not a safe place for buyers. You can never tell if you are buying from U.S. or China... Chinese sellers always find a way around the eBay policies and eBay is so pathetic that they can't keep up. Or they are aware and choose to turn a blind eye to it, and if that's the case, then this is not a trustworthy company. Don't buy from eBay, Amazon is by far the best!!!!
Helpful Report
Posted 4 years ago
Ebay has a reputation for being hard to get in touch with. You cannot find a number, so you follow all the prompts given under the help icon.. then they say read all the articles and then we will have a recording call you and repeat all the same article information BEFORE finally hanging up on you if the automated service is unable to solve the problem. As a seller on ebay I am incredibly frustrated that after 4 months of selling and 100% positive reviews they have held my funds from the sale that the buyer recieved a month ago!!! Just in case! 21 days I have not had my money nor the idem I sold and ebay continues to send me emails stating, "relax, the buyer has been debted and the money is in your account".... well that means absolutely nothing in this pandemic. I sold and item. Item was recieved promptly, with no issues and I have yet to be compensated on my sale!?!?!?! How is this company still popular? I do not recommend being a seller on ebay.
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Posted 4 years ago
teerrible company do not trust ebay
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Posted 4 years ago
Useless Buggers, you will be ripped off on ebay as a seller and a buyer
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Posted 4 years ago
Terrible customer service, never use ebay and never trust them , policies suit themselves, they allow scammers on there site who will take your money and they will never give it back, Cannot stress enough, go to the shops instead, support you local bussinesses and get what you pay for
Helpful Report
Posted 4 years ago
Ebay is PATHETIC.Hidden fees, fraudulent activity with accounts, predatory practices and loathesome customer support that serves ONLY in their own interests. Yes indeed a class action against these crooks is warranted .I will never deal with this maggot infested company again. ZERO stars
Helpful Report
Posted 4 years ago
Ebay is PATHETIC.Hidden fees, fraudulent activity with accounts, predatory practices and loathesome customer support that serves ONLY in their own interests. Yes indeed a class action against these crooks is warranted .I will never deal with this maggot infested company again. ZERO stars
Helpful Report
Posted 4 years ago
Ebay is PATHETIC.Hidden fees, fraudulent activity with accounts, predatory practices and loathesome customer support that serves ONLY in their own interests. Yes indeed a class action against these crooks is warranted .I will never deal with this maggot infested company again. ZERO stars
Helpful Report
Posted 4 years ago
After returning an item have not received my refund. Can not communicate with ebay. The seller is not responding and ebay either.
Helpful Report
Posted 4 years ago
This is a wicked company in my opinion because of the way it treats buyers. Ebay never answer the phone. They are allowing me to be robbed for the second time. Time to close my account with these criminals I think. Scam after scam after scam and Ebay management do nothing about it. They don't even answer the phone. I have lost £108 plus other losses before this and there is nothing I can do because scammer sellers are smarter than Ebay management and know how to rob buyers. Latest scam I have discovered is that the return labels either do not print off on the computer and if you manage to download the label then when you get to the post office the postage on the label is not adequate as the utem being returned is overweight, so you have to pay the postage and get your own tracking reference which as it is different from the reference on the label is not recorded by Ebay. There is no way of telling Ebay what has happened so Ebay close your return thinking that you have not returned the item. You lose the cost of the item, the item and your postage.
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Posted 4 years ago
Just another liberal American bigotry company that protects the fraudsters. Not complying with the distance selling act that says, yes you can try the product, but you have to return it in the same state. Even with evidence, they have an automatic system that will approve the buyer, just because he sent it back, gives the buyer all rights for a full refund. There are ways to protect you, but not automatically, you have to opt in for seller protection and that costs money.
Helpful Report
Posted 4 years ago
I made several attempts to contact a human-being since Ebay's automated system was of no use in resolving my issue. I had purchased several idems that never arrived and/or was defective, but they were not listed on my purchase history list. Despite my repeated requests to speak with a human-being for help, I was never contacted by anyone. But was only emailed useless automated messages. Nor was anything done to resolve those missing and defective idems. Therefore, I'm done making purchases with Ebay altogether... I also plan to contact another source regarding thievery and fraud. Or, why wouldn't they provide a live-person when their automated system fails???
Helpful Report
Posted 4 years ago
Buy on ebay, you are safe people said. I buy NEW item on ebay from a shop! not a reseller and it does not work as it is suppose. Ebay and the shop refuse to help me cos it has been more than 30 days, since when does the consumer rights act have only 30 days? Ebay are the worse and evil people i have met.
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Posted 4 years ago
I did not get what I purchased and they are asking me to wait for 10 days before I get a refund or before I start the process of dispute. What kind of a customer service is this? By the way, No one is responding to a live phone call.
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Posted 4 years ago
Ebay support doesn't support Sellers.
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Posted 4 years ago
Ebay is rated 3.1 based on 4,094 reviews