Name: Ebay
Rating: 3.09

“This is not so much a review of Ebay but the awful Customer Services. My Son bought an item but didn't have his Paypal password so he paid by debit card. The item was 'fake' and returned for a refund without the tags (if it's fake why the need for tags?). Because of this the seller refunded 50%. I complained but Ebay (wrongly in their own admittance after Trading Standards got involved) upheld the sellers decision. Since Trading Standards have been involved they have agreed to pay but blame my Son for not having a 'verified' Paypal account to refund to. He does! On phoning Paypal (at Ebay's request) this was confirmed. After threatening them legally they now condescend to making a manual payment as a gesture of goodwill and blame my Son again! It took 2 days to take the money from the bank; it's taken 6 weeks and it's still not back! Use Ebay at your peril but don't bother with Customer Services......they are useless and hide behind Utah Laws!”

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Posted 5 years ago

“as a buyer or seller, whenever i have a problem, it is a nightmare to resolve. Someone set up a better business please.”

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Posted 5 years ago

“Great company ,with comeback if goods faulty ,never had a problem with them and a lot of goods free delivery”

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Posted 5 years ago

“Do not sell on ebay!!!!”

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Posted 5 years ago

“As I was just informed by ebay customer support supervisor to sell on ebay is a privilege not as that you as seller are their customers paying the fee, but they graciously allow you to sell items on their platform. eBay claims to have protection for buyers and sellers on an equal level. It's true only until the moment that you run into trouble in paradise. So the fee that you are paying is not for the services that ebay will provide to you, but in reality, it is more thugs protection payment for their buyer protection which you have to pay to sell your items on their ebay platform. When anything will go wrong the seller is the victim of every problem and fraud the buyer commits on you.”

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Posted 5 years ago

“Ebay Sucks! Long time seller. Fee's for everything and haven for Scammers. Not to mention nobody see's your items anymore. The search sucks too. I used to make good money on Ebay but now stuff just sits. No sales.”

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Posted 5 years ago

“Nowadays Ebay protects cheaters rather than fair customers. A buyer of an item from no return auction can claim anything that item was different from description and Ebay make you to pay him refund and all costs of sending item. Customer Service of Ebay doesn`t even read and compare description of sold item and Buyer`s claim of refund. Avoid this company.”

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Posted 5 years ago

“No Product. No refund. No CARE ! I ordered a product on Ebay from an American Seller in August 2019, for shipping to Australia. The total cost of about A$1000 (including $200 plus for priority international shipping). The product never arrived. I lodged a claim after the expected arrival time and was told I had to wait. When I finally made a buyers protection claim via PayPal... Ebay washed their hands of me and the missing product. Shame on Ebay !!! Now in November, I finally have a refund from PayPal... Not from Ebay who were no help at all. Very very very disappointed.”

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Posted 5 years ago

“Great service, quality product”

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Posted 5 years ago

“PowerTrip- Bay Ebay stoops to a new low, shame on you yet again Ebay! It's like dealing with a spoilt child. 2 years ago I wrote a review about them deleting the negative reviews customers leave about sellers on their site, thus the reviews no longer being a true representation of the seller because more positive reviews = more purchases = more money for greedy Ebay. I ended up on their site again today after a very long time and completely forgetting about the previous review I'd written. I went to finish a purchase and I have been told the following: Your eBay account was suspended because recent account activity has raised serious security concerns. We've taken this precaution to protect our members while we make sure that the activity doesn't cause harm-- however unintentionally -- to the eBay Community. You won't be able to use eBay in any way. This includes using another existing account or registering a new account. Any outstanding selling fees are due immediately, and any amounts that you haven't previously disputed will be charged to the billing method currently on file. My God Ebay! get over yourselves. You have to laugh at them, I mean really who is behind all of this? It's ridiculous and funny at the same time. I actually feel sorry for them. There is no professionalism at all here. P.S - My friend is using her account to purchase the items for me, so don't worry I won't be affected but thanks all the same 👍”

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Posted 5 years ago

“PowerTrip- Bay Ebay stoops to a new low, shame on you yet again Ebay! It's like dealing with a spoilt child. 2 years ago I wrote a review about them deleting the negative reviews customers leave about sellers on their site, thus the reviews no longer being a true representation of the seller because more positive reviews = more purchases = more money for greedy Ebay. I ended up on their site again today after a very long time and completely forgetting about the previous review I'd written. I went to finish a purchase and I have been told the following: Your eBay account was suspended because recent account activity has raised serious security concerns. We've taken this precaution to protect our members while we make sure that the activity doesn't cause harm-- however unintentionally -- to the eBay Community. You won't be able to use eBay in any way. This includes using another existing account or registering a new account. Any outstanding selling fees are due immediately, and any amounts that you haven't previously disputed will be charged to the billing method currently on file. My God Ebay! get over yourselves. You have to laugh at them, I mean really who is behind all of this? It's ridiculous and funny at the same time. I actually feel sorry for them. There is no professionalism at all here. P.S - My friend is using her account to purchase the items for me, so don't worry I won't be affected but thanks all the same 👍”

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Posted 5 years ago

“Boy cott ebay scaming the public if don’t sell item will keep charging you even if people fail to buy is wrong will send you to a debt recovery service for there own mistake then have staff that can talk English but not understand to tell you get discount then say it’s not active discard go to amazon pay more but better service”

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Posted 5 years ago

“eBay is honestly the best, superb customer service and they step in and help solve cases in a really quick manner. My overall experience from eBay from the past 3 years is way beyond outstanding for me.”

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Posted 5 years ago

“Just read the terms and conditions of the Spanish Madrid based 3rd party Packlink! I will stick to Royal Mail , and suggest everyone deals direct with a shipping company based in the UK. Packlink only answers to Spanish law!”

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Posted 5 years ago

“Do not buy goods which involved the sizes from eBay. When you return it, you should pay the shipping charge even sellers mistake.”

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Posted 5 years ago

“Never recieved my item, was told to go to my local post office twice, nothing there, no item, no refund and without even looking or investigating, ebayuk closed the case down, shocking customer services, they never even spoke to me about it. I am now closing my ebay account and will be using another auction site ie ebid. Ebay can shove there site up thier crack. Good riduance ebay.”

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Posted 5 years ago

“Pas op voor verkoper R.kook (account avgq9100) op eBay. Laatst een iPhone van deze persoon gekocht. Deze persoon gebruikte rekening NL73INGB0652177042. Het product heeft deze nooit verstuurd, geld weg.”

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Posted 5 years ago

“Customer service like robots only interested in process not customer needs. No common sense.”

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Posted 5 years ago

“A fee for this, A fee for that. No thank you.”

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Posted 5 years ago

“I have been a long time Ebay customer, and made about 1,000 purchases to date, with no problems- until now! Suddenly, when making a purchase, I was told that the system "cannot process your payment". I tried another debit card, and the same result. I had five calls to Ebay and PayPal, who handle their credit card payments, and got five different answers as to what was wrong, and NONE of these was able to solve the issue for me. I spent a total of 2 hours on the phone, getting no where. To anyone thinking of buying on Ebay, beware- they seem to want you to use PayPal credit at 25% interest instead of your own charge plate or debit card, to make more cash! Customer service was awful and nothing but a runaround.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Ebay Reviews