Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,076 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 26th November 2024

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a shame there isn't a minus score. The most incompetent company I've ever come across. I'll be absolutely astounded if this company is still around in 5 years.”

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Posted 3 years ago

“Do not know why you have customer service as it is practically none existent . Absolutely abysmal and no complaints procedure I thought that was a legal requirement but I suppose if you do not have one there will be no complaints. eBay support scammers and illegal activity on the site and it does not matter how you have been scammed they are not interested it is no wonder they are having to advertise for customers and trade is down. It needs regulating”

Helpful Report

Posted 3 years ago

“Jan 16, 2021 I truly may not buy from ebay again in the US , simply with the global shipping . Packages use to sent through Canada Post No representative will respond to messages by twitter , the staff is limited . With this Covid it could go on for 4 more years , that what they say . I would buy from ebay UK but not the US . Some of the clothing I bought from ebay , I did not like so I have donated to a charitable organization like Value Village I was sorry I bought the item There are other websites you can buy use clothing from If they close down ebay , I don't think I would miss it”

Helpful Report

Posted 3 years ago

“I dont have an account ID since I made the purchase as a guest. I purchased epoxy resin from a seller on ebay. Before I made the purchase I checked to make sure the seller was located in the usa. Seller info indicated location as USA and item shipping from Atlanta GA. Received tracking info and discovered item being shipped from CHINA. Contacted Ebay to file a complaint and also sent email to seller. Sent a 2nd email to seller and seller is not returning emails and seller has removed all items from Ebay. I have tried contacting Ebay through their site using the call me feature. Ebay is indicating that I cant do anything further until the 23rd. I am filing this complaint because I want a refund. Well according to them I have 2 wait 3 days, which I have already done. AND they also told me that if I go outside of ebay that I will loose the EBAY Money back Guarantee. I am contacting my bank and reporting this purchase as a fraudulent transaction, because in reality it actually is fraudulent. The seller misrepresented the sale right from the start and the Ebay customer service reps that I spoke with acknowledged the fact that yes the seller lied in his listing about his location and where item was being shipped from.”

Helpful Report

Posted 3 years ago

“It is no longer safe to buy from Ebay. I bought a 5xl hoddie advertised to be equivalent to an American 3xl (which should be big on me) and it barley fits my 3 year old niece. Setting up the return I clicked "does not fit" but apparently that falls under "buyers remorse" and thus no full refund. They say I should have went to the second "more options" screen and clicked "item not as described" but since I didn't, it can not be changed so I just forfeit my money and am SOL. Horrible :(”

Helpful Report

Posted 3 years ago

“First time using the site to sell items, 99% of people messaging are trying to scam you. first item sold the customer wanted refund before it even got there. Ebay granted it instantly claimed not enough evidence to send. can't add pictures to the responses so of course there is no evidence. when I first started selling I got a message for first month free then was charged $20.00 after that and the refund plus the interest PayPal takes off I've ended up losing money and not getting the item back. this company is a scam at best and its easy to see how its not being used nearly as much. don't recommend selling here.”

Helpful Report

Posted 3 years ago

“Ebay is an absolute joke of a website! I really feel sorry for full time sellers. I had the displeasure of selling a video game collection on there and I literally had to end most of my listings just to "get away" because the number of scammers, fake returns, not received claims (even though the items were signed for), people telling me to send things internationally via UK forwarding companies (even though my listings state that I won't) and when I politely refuse, the negative feedback and abuse starts. When I look at the feedback these people leave for others, it's clear they try this tactic all the time... The site is un-usable, open to abuse and you get zero support from anyone at Ebay so it's easier just to end my listings and find a different way of selling my collection. I understand some things can go wrong but the crazily high number of issues and problems is extreme and not acceptable at all. I used to sell a bit about 2 years ago and had a few issues but it was nothing compared to now! I have over 1,500 feedback and it was 100% before I stared selling this time around. Now I have 3 completely unfair feedbacks which can't be removed, I have unfair "returns" coming back because the buyers changed their minds but marked it as "not described" and it's costing me a fortune, for nothing. It's simply not worth the hassle, especially for the money Ebay charge! You do get genuine buyers of course but they are quickly forgotten about with all the chancers and scammers using the site. So, unfortunately I will be closing my account and I am refusing to pay Ebay fees because I literally cannot use the service provided by Ebay, it's impossible! The "terms of service" is what I refuse to pay for. I'm not happy with the "service" and I can't use it as intended (to sell things) so I won't be paying! my solicitor actually agrees so we will be claiming personal loses, time wasted and stress from Ebay which has had an effect on my business (outside of Ebay) because I am having so much time wasted and the site doesn't work. It's a disgrace!”

Helpful Report

Posted 3 years ago

“lots of fake sellers”

Helpful Report

Posted 3 years ago

“I purchased an item ,advertised on EBay.ie from a Lituanian website EBay fraudently issued an invoice in GB pounds thus causing additional currency transaction fees for unnecessary transfer from Purchaser payment in Euro to GBP and back to Euro to pay Seller..I investigated further by attempting to purchase a Trailer Light fitting by signing in directly on EBay Italy. discovered the payment invoice issued in GBP. I recruited Friends to visit a number of European EBay sites directly with similar outcomes. Customer service ,hilariously located in Dublin.palmed off my request to investigate by suggesting the supplier was based in UK despite the fact that the light fitting is manufactured in Italy and sold directly from an Italian distributor on EBay.IT...these practices are,in my opinion extortion and ultimately fraudulent. Please advise on my best course of action..”

Helpful Report

Posted 3 years ago

“Zero Customer Service allows sellers to lie and cheat buyers. EBay has gone right down hill to the point you are gambling loosing your money if the seller lies. Example: seller advertised as uk seller and dispatched from uk address. Item cost $149 and not as described. Weeks of wrangling with devious seller before they agree to accept a return but says you have to return to Hong Kong and they cannot provide a paid returns label. Ebay simply accepts that and tells you to return item. Seller gives multiple company names and multiple return addresses so which do you use? Tracking not guaranteed to foreign addresses with no signatures so seller claims item not received. A nightmare! And still zero eBay Customer Service. So eBay guarantee is worthless and your money is at risk every time to you buy on fleabay.”

Helpful Report

Posted 3 years ago

“eBay allowing scalpers to take advantage of the public I will never buy from anyone selling through eBay.”

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Posted 3 years ago

“Do not recommended ever buying off eBay too far in advance like Black Friday shopping or Cyber Monday shopping because if you have a pos seller who refuses to help you out on a defective product EBay will not help you either if it’s past 30days of receiving defective item no matter the circumstances even if it’s 1 day over the 30days”

Helpful Report

Posted 3 years ago

“This should be a ZERO stars review but that isn't allowed. If you are a seller on EBay stand by to get screwed. The buyer can do anything they want to your product then tell EBay it was not as advertised, and EBay will force you to give them a refund and take the product back, and provide return postage. You end up losing money and you have NO RECOURSE!!! The fees have gotten ridiculous and now they are doing away with using PayPal so they can keep more of the fees themselves. And they now expect you to give them your bank account information so they can make deposits and withdrawals as needed. Are you serious? Do you want these clowns storing your bank account information, waiting for the next enterprising Russian to hack your information? GO ELSEWHERE!!!!!”

Helpful Report

Posted 3 years ago

“Ebay do not care about sellers, only buyers, even if you have 100% positive feedback, and its obvious the buyer is at fault, ebay don't care, as they will just take your money.”

Helpful Report

Posted 3 years ago

“I have been a loyal customer of EBay for over 10 years. I purchased an item from a merchant who charged me via PayPal and then charged me again via Zelle, claiming the PayPal charge never went through (I know, my fault but I was desperate for the item and not thinking clearly). I never received the item. I reported to ebay, who will not cover the PayPal purchase via their ebay guarantee without contacting the merchant. However the fraudulent merchant was removed from Ebay and they closed the request because I had no other way to contact them. I never received the refund. Today after an hour research I finally was able to contact Ebay through a messaging application. Ebay does not offer a phone number for client help. Ebay said that they closed the case and could not refund me. Mind you I placed the order through Ebay and I did not choose this merchant on my own and that they are supposed to have money back guarantee. It is not my fault this merchant was fraudulent. This is their responsibility for having fraudulent merchants selling merchandise on their site. Integrity is unknown to Ebay and its merchants - they suspended the merchant's account but did not help me. I warn you do not order from Ebay or you will end up having your money stolen from you.”

Helpful Report

Posted 3 years ago

“I have been a loyal customer of EBay for over 10 years. Back on 01/03/2021 I placed an order for three items with 3 different merchants. Two or so hours after I placed the order , I received a disturbing email from Ebay stating that one of the merchants was fraudulent and that the merchant was being removed from Ebay and that I would be receiving a refund. Based on that information I canceled the order from the other merchants and received a refund right away. However on the fraudulent merchant that was removed from Ebay I never received the refund. Today after an hour research I finally was able to contact Ebay through a messaging application. Ebay does not offer a phone number for client help. Ebay said that they would try to contact the merchant and that if the merchant did not refund the money they would investigate and decide wether or not to refund me my money . Mind you I placed the order through Ebay and I did not choose this merchant on my own and that they are supposed to have money back guarantee. It is not my fault this merchant was fraudulent. This is their responsibility for having fraudulent merchants selling merchandise on their site. I told the Ebay representative to close my account and to keep the money. Ebay are crooks. You have my word on this and my Ebay user name is lugojosea and my email associated with Ebay is tony131065 at aol.com . Integrity is unknown to Ebay and its merchants. I warn you do not order from Ebay or you will end up having your money stolen from you.”

Helpful Report

Posted 3 years ago

“Two sellers scam me one didn’t sent me my order the other sent me something that was not my order and Ebay suspended my account without reason . I tray to fox the problem and was imposible to speak with nobody and chatting was horrible they walk away without any answer to me . So the charge my CCard but i never get my stuff and I’m Not able to do nothing or contact the seller nether . So I hope my bank find the solution for this scammers .. they don’t even let me close my account . This is unbelievable!”

Helpful Report

Posted 3 years ago

“They are running their own scam. Imagine that you bid $200 for an item and set an automatic max bid at $500. Then , one other person bids $510. But.... retracts the bid. The bid should go back to $200 right? Well apparently at eBay it would take your max bid. They get a percentage of the sale. Well they just got payed a lot more. I asked for a copy of bidding history for the item I won. They refused to give it to me. I smell class action.”

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Posted 3 years ago

“Horrible customer service a decade ago and worse today! I hate eBay!”

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Posted 4 years ago

“Jan 9, 2021 Ebay for most of the time does not respond to message through twitter for days or months They have limited staff working and the phone service was taken away . Which really bites. Through there global shipping sometimes you don't get updates on your package There service use to be great at one time , suddenly its gone down”

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Posted 4 years ago

Ebay is rated 3.1 based on 4,076 reviews