Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,094 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company has declined significantly over the years. They no longer support sellers at all. When buyers file claims for items that are delayed in the mail Ebay goes ahead and charges sellers after a few days without first properly communicating with the buyer and seller. It's also clear they don't read messages sent their way as part of the process, or that AI is doing a pretty lousy job for them. They then force sellers to contact buyers for a refund. Good luck with that! The decision not to allow sellers to provide negative feedback also makes it impossible to have balanced feedback in the system. When sellers request to have negative(and inaccurate) feedback removed from their profiles, they decline to do anything. As such take all feedback ratings with a grain of salt. There are a ton of totally disreputable buyers and it's near impossible to notify membership about this. Additionally In Canada, it's no longer possible to even get hold of anyone on the phone. When dialing the # found online someone answered 'Hello Kijiji'. She then apologized and gave me a different number that is now out service. Sadly, Ebay has become a joke. I'm currently selling the last of my items and closing my account. I wouldn't waste my time with this company unless you want endless stress, headaches, and to waste a ton of time.”

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Posted 4 years ago

“Ebay has sellers who are committing fraud with FEDEX . FEDEX will say they delivered your package but when you call to let them know you did not receive it you get an automated complaint line. I opened a case and they said they would call me back . When they called back they said they had to look into this further and the case was closed on there end . So FEDEX didn't help with finding my package . Then EBAY said that FEDEX delivered my package with tracking and since the seller provided tracking there was nothing they could do . The seller has several complaints where people are NOT getting there packages , there is no recourse when you get scammed like this . I would highly advise people to be very careful if you order any thing from Ebay sellers . This scam on me was planned between that seller and someone who works at fedex , I am very sure of that . I am very upset . I would not of been so sure of this until i read reviews on the seller and found i wasn't the only one that got scammed by them . BUYER BEWARE WHEN YOU ORDER FROM THEM . https://www.ebay.com/usr/amayapal51 Dont buy from this seller”

Helpful Report

Posted 4 years ago

“Beware of Ebay buying if you wish not to become one of their members, but buy as a guest.. Could be a bad decision. Customer service is NIL as a guest buyer. I am stuck with $700 purchase that was supposed to be new, and now Ebay won't help me return the item. Every effort to communicate with Ebay or the seller requires a PASSWORD, which you won't have. A real bag of worms. personally I will avoid Ebay entirely. Telephone is not possible, nor is email, or chat without this password.”

Helpful Report

Posted 4 years ago

“I would give zero I would give zero. Disgusting company, no support to sellers at all. Supporting scammers. Avoid at all costs. I hope they will collapse soon.”

Helpful Report

Posted 4 years ago

“eBay is an absolute scam. Their whole purpose is to protect themselves. I have a dealership and I sold somebody a car who physically came in to inspect the car with his mechanic before he paid me after we’ve already reached an agreement of sale on eBay‘s website. He signed a legal document bill if sale along with an odometer statement and buyers guide stating the car was being sold AS IS. His mechanic found nothing wrong with the car he paid me and drove from Maryland to New York without issue. Six weeks later I get a phone call from the gentleman who is threatening to sue me if I don’t pay for a leak that happened on a 14-year-old car with 88,000 miles on it that he drove almost 1000 miles without any issues. He submitted negative feedback after the fact because I wouldn’t pay for the repair and eBay will do nothing about it and I’ve been trying to show them that I have these documents signed by the buyer But they could care less. I have canceled my account after 20 years because their unfair business practice At least craigslist is fair for both buyers and sellers”

Helpful Report

Posted 4 years ago

“Ebay was very disappointing today. They don't care anymore about the sellers. Because of misunderstanding of their partial return format I lost over $100 . I removed all my listings today from ebay and will sugest to all my friends to do the same.. Also will suggest everyone to look in other websites to find products before going to ebay.”

Helpful Report

Posted 4 years ago

“Horrible customer service. Ebay is full of fake items now nothing is authentic anymore they lie and say it is authentic and its not. I am done with Fleabay for good.”

Helpful Report

Posted 4 years ago

“Definitely DO NOT SELL on ebay, unless you are fully aware of their fee and pricing policies. Meaning how much will you pay for posting a sale item. You will always get an invoice, despite you have no idea you singed for one. Sometimes can get very expensive one (sale of cars, etc.). I am done with their practices and hiding fee structure somewhere deep in their agreement.”

Helpful Report

Posted 4 years ago

“I got an empty box instead of camera I ordered. I paid 510GBP. I was told multiple times on the calls with customer service that I will get a refund. I'm attaching a transcript from one of the chat with ebay, where I'm explicitly told that I will get the refund. The last time I spoke to them was yesterday and I was told that my refund is being processed for me and I'll get money by today's afternoon. But today I got an e-mail saying the case is closed and I won't get money back. I called again and received the same information but with different explanation. eBay = FRAUDULENT COMPANY. Stay away”

Helpful Report

Posted 4 years ago

“Please do not go to ebay to sell your items!! Stay away!! I was selling a motherboard. I didn't offer returns because inexperienced buyers could damage the board and return it at my cost. I sold the board for $200 shipped it that day. Ebay put my money on hold for 3 weeks. Ok whatever it took a long time to get paid who cares. 1 week later the buyer asks for a refund because the board was damaged after install. I declined it is not my fault to refund an item you broke. Ebay forced me to make the return. The way they did should be illegal. Ebay charged my bank for $200. Ebay charged my paypal for $200. I was forced to pay $400 on an item that sold for $200. I logon to ebay in a panic asking what is going on. To my shock the page to check on the status of the return would not load due to an error. I call ebay and they say they have no idea what happened. My first thought was I fell for a scam but I checked the charge it was not for some sketchy place is was "ACH WEB-SINGLE EBAY INC PAYPAL ECHECK" I am a tech savvy person and am struggling to work this out. This could have been someone's grandma! please don't use eBay!”

Helpful Report

Posted 4 years ago

“Bitz4all is a scam seller allowed to be in your website. I contact eBay about it and eBay didn’t care basically. The iPad I bought from them was faulty, seller ignored me. eBay also didn’t care. Is eBay allowing scam companies on their website on purpose? Don’t use eBay and DONT BUY FROM BITZ4ALL!!!!”

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Posted 4 years ago

“I have been a customer of ebay for over 20 years. However, I will never purchase or sell from ebay EVER again. I sold a home gym on ebay and after a total loss on this gym, $1600 loss, due to damage while in transit, ebay continued to charge me $300 for a sellers fee, even after my $1600 loss. They would NOT drop the charge, giving me a new $1900 loss total. Very GREEDY and not compassionate for any of the negligence and money they cost me. They turned that $300 into collections for their free money”

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Posted 4 years ago

“It's cool!”

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Posted 4 years ago

“I switched to ePay and I regret it. Paypal is not as bad as this. This was my first transaction and Ebay cant even tell me the fees Im paying with your new ePay system. Maybe Ebay can explain to the New York State Attorney General why Im being Overcharged an extra 10 percent fees and no one can give me an explanation after 2 days. Rest assured I will not take this lightly. Ill be calling Ebay today, for the last time before I take them to court.”

Helpful Report

Posted 4 years ago

“ebay wont let me purchuse unless I login, I don't have aacount and I WILL NEVER MAKE ONE, DIE IN A HOLE EBAY!!!!1”

Helpful Report

Posted 4 years ago

“It's a shame there isn't a minus score. The most incompetent company I've ever come across. I'll be absolutely astounded if this company is still around in 5 years.”

Helpful Report

Posted 4 years ago

“Do not know why you have customer service as it is practically none existent . Absolutely abysmal and no complaints procedure I thought that was a legal requirement but I suppose if you do not have one there will be no complaints. eBay support scammers and illegal activity on the site and it does not matter how you have been scammed they are not interested it is no wonder they are having to advertise for customers and trade is down. It needs regulating”

Helpful Report

Posted 4 years ago

“Jan 16, 2021 I truly may not buy from ebay again in the US , simply with the global shipping . Packages use to sent through Canada Post No representative will respond to messages by twitter , the staff is limited . With this Covid it could go on for 4 more years , that what they say . I would buy from ebay UK but not the US . Some of the clothing I bought from ebay , I did not like so I have donated to a charitable organization like Value Village I was sorry I bought the item There are other websites you can buy use clothing from If they close down ebay , I don't think I would miss it”

Helpful Report

Posted 4 years ago

“I dont have an account ID since I made the purchase as a guest. I purchased epoxy resin from a seller on ebay. Before I made the purchase I checked to make sure the seller was located in the usa. Seller info indicated location as USA and item shipping from Atlanta GA. Received tracking info and discovered item being shipped from CHINA. Contacted Ebay to file a complaint and also sent email to seller. Sent a 2nd email to seller and seller is not returning emails and seller has removed all items from Ebay. I have tried contacting Ebay through their site using the call me feature. Ebay is indicating that I cant do anything further until the 23rd. I am filing this complaint because I want a refund. Well according to them I have 2 wait 3 days, which I have already done. AND they also told me that if I go outside of ebay that I will loose the EBAY Money back Guarantee. I am contacting my bank and reporting this purchase as a fraudulent transaction, because in reality it actually is fraudulent. The seller misrepresented the sale right from the start and the Ebay customer service reps that I spoke with acknowledged the fact that yes the seller lied in his listing about his location and where item was being shipped from.”

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Posted 4 years ago

“It is no longer safe to buy from Ebay. I bought a 5xl hoddie advertised to be equivalent to an American 3xl (which should be big on me) and it barley fits my 3 year old niece. Setting up the return I clicked "does not fit" but apparently that falls under "buyers remorse" and thus no full refund. They say I should have went to the second "more options" screen and clicked "item not as described" but since I didn't, it can not be changed so I just forfeit my money and am SOL. Horrible :(”

Helpful Report

Posted 4 years ago

Ebay is rated 3.1 based on 4,094 reviews