Name: Ebay
Rating: 3.09

“Ebay is selling refurbished phones as open box condition and now that phone is not working. When I reach help they did not even sharing the seller details and helping their seller but not customer.”

Helpful Report

Posted 4 years ago

“Closed dispute without getting all information sided with Buyer not too concerned that i only got half my order could not send pics of packing slip showing that the tracking number was for a different order they just keep saying my order was delivered and giving me the single tracking number very very unsatisfied . When I tried to appeal it just keep taking me in circles and never could file an appeal tried chatting but they said they couldn't do anything I had to file an appeal once again I felt they just blowed me off. Will never never use ebay agin.”

Helpful Report

Posted 4 years ago

“I wish I could give zero stars. eBay is not a platform any should ever consider using as a seller. It’s great for buyers but not so much for sellers. I am currently waiting for mandatory 30 days since my last sale to go by and I will close my account and never buy or sell anything on eBay ever again. They don’t care about the sellers and only care about buyers. Their unfair policies allow buyers to scam sellers or to force them to pay for a return label even if they have it set to buyer pays for return shipping. All a seller has to say is the item is defective or not as distributed and eBay will just take them at their word, immediately accept the return on the seller’s behalf and charge them for the return label. What makes it worse is in some situations the buyer returns an empty box, rocks or whatever they want in order to keep the item and the seller is forced to pay for the buyer to ship them nothing at all or trash.”

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Posted 4 years ago

“Not refund after returning”

Helpful Report

Posted 4 years ago

“Bought an item for $2,544 on May 9th, 2020 and returned it back to the seller (with my own money, I might add) on May 11th, 2020 with the information they provided. This item was AVAILABLE for pickup on MAY 12th, 2020 and the item didn't get picked up until May 26th, 2020. This shipping information (that the SELLER PROVIDED) was different than what Ebay had on file. I felt I was doing the right thing by trying to get this item back to the seller, with the information they had provided. They had me ship it back to a P.O. Box (not a house or any other type of dwelling). I was NOT made aware that there needed to be a Signature on this for it to be "CONFIRMED" that it was picked up. I was told by a customer rep from the "High Claims" department that because there wasn't a signature on it THEY COULDN'T CONFIRM that it was picked up. I told them that it went to a P.O. Box that THE SELLER provided, so the only person able to pick up that item was the Seller who owned that P.O. Box along with the tracking number that I provided in a message through their website. I asked what was the difference between getting a signature and picking it up from the P.O. Box? I was told they would have to provide ID to sign, I told them that they would have to provide ID to get mail out of a P.O. Box (which the item was to large to put in a P.O. Box). You cannot just walk up to a counter and say, "May I have the mail out of P.O. Box 813?" without showing Identification. I even sent EBAY a screenshot of it CONFIRMING that the Item was picked up on the USPS website. Not to mention the letter I provided FROM the POSTMASTER of that Post Office saying, Yes the item had been picked up! I have went above and beyond to provide SOLID EVIDENCE that the person has not only the item, but my $2,544 of my HARD EARNED money that I spent on it. Here it is July 19th, 2020 and Ebay still refuses to refund me the money, all because I didn't have a Signature. However, I have provided all the NECESSARY information TO SHOW that THE SELLER HAS THE ITEM!!! The Representative told me that they pretty much STOLE $2,544 from me LEGALLY because there was NOTHING they could do, all because it didn't have a Signature! I'm saddened/upset that a company who SUPPOSEDLY "VALUES" Customer Satisfaction but is doing NOTHING to PREVENT people from STEALING and pretty much IS CONDONING IT!!! The Company needs to RE-EVALUATE their policies and take every Situation differently and NOT just under an "UMBRELLA" Policy!!!”

Helpful Report

Posted 4 years ago

“Bought an item for $2,544 on May 9th, 2020 and returned it back to the seller (with my own money, I might add) on May 11th, 2020 with the information they provided. This item was AVAILABLE for pickup on MAY 12th, 2020 and the item didn't get picked up until May 26th, 2020. This shipping information (that the SELLER PROVIDED) was different than what Ebay had on file. I felt I was doing the right thing by trying to get this item back to the seller, with the information they had provided. They had me ship it back to a P.O. Box (not a house or any other type of dwelling). I was NOT made aware that there needed to be a Signature on this for it to be "CONFIRMED" that it was picked up. I was told by a customer rep from the "High Claims" department that because there wasn't a signature on it THEY COULDN'T CONFIRM that it was picked up. I told them that it went to a P.O. Box that THE SELLER provided, so the only person able to pick up that item was the Seller who owned that P.O. Box along with the tracking number that I provided in a message through their website. I asked what was the difference between getting a signature and picking it up from the P.O. Box? I was told they would have to provide ID to sign, I told them that they would have to provide ID to get mail out of a P.O. Box (which the item was to large to put in a P.O. Box). You cannot just walk up to a counter and say, "May I have the mail out of P.O. Box 813?" without showing Identification. I even sent EBAY a screenshot of it CONFIRMING that the Item was picked up on the USPS website. Not to mention the letter I provided FROM the POSTMASTER of that Post Office saying, Yes the item had been picked up! I have went above and beyond to provide SOLID EVIDENCE that the person has not only the item, but my $2,544 of my HARD EARNED money that I spent on it. Here it is July 19th, 2020 and Ebay still refuses to refund me the money, all because I didn't have a Signature. However, I have provided all the NECESSARY information TO SHOW that THE SELLER HAS THE ITEM!!! The Representative told me that they pretty much STOLE $2,544 from me LEGALLY because there was NOTHING they could do, all because it didn't have a Signature! I'm saddened/upset that a company who SUPPOSEDLY "VALUES" Customer Satisfaction but is doing NOTHING to PREVENT people from STEALING and pretty much IS CONDONING IT!!! The Company needs to RE-EVALUATE their policies and take every Situation differently and NOT just under an "UMBRELLA" Policy!!!”

Helpful Report

Posted 4 years ago

“IMPORTANT READ: I own a Consignment Store in Texas and have been selling on eBay for years. I was a TOP SELLER having sold more than 15,000 items on eBay. Over time, eBay got greedy eliminating the 30-day Fixed Listings and forcing you to use the "Good til Cancel" Method. This allows eBay to renew the fixed listing and CHARGE you if you do not have any FREE listings left. But, more importantly ... eBay is VERY PRO BUYER and their policies are set to screw the Seller. Buyers can extort the Seller, Blackmail the Seller, leave negative feedback against the Seller, make fraudulent claims, and get away with almost anything and eBay policies are: "Side with the Buyer no matter what!" eBay will NOT protect the Seller, even after documenting and proving without a doubt, the Buyer is making a false claim (Buyer's remorse or the like). Even eBay's Representative's know this and say "I'm sorry but there is nothing I can do to help you. I agree with you but our Policy is we have to allow the Buyer to return the item and you have to pay for it." I have LOST hundred's of dollars because of eBay not protecting the Seller under false and fraudulent claims. No other Company I know of, who takes the position of Judge and Jury to make a decision of what is right and wrong in a situation, is so biased against side. With this, I have closed on eBay Store Account, and moved my business to another site. It is pathetic to have eBay allow a Buyer who made 2 purchases all year, have Buyer's remorse and cost me $45.00 in return shipping because the Buyer changed their mind. (One example) Heck, the item was only $50.00 so I have completely lost on this transaction and I rec'd negative feedback from this Buyer on top of this because I would NOT allow the Buyer to extort me threatening to leave me negative feedback if I don't accept her return. eBay stood by this 2 purchase Buyer (no matter what) over me, who did nothing wrong and SOLD through eBay over 1,500 last year with 100% positive feedback. This has occurred several times now and just getting worse. eBay will tell you they have tools etc. to help the Seller; but, when it gets right down to it ... They could care less about the Seller. All eBay cares about are (2) things: First, making as much money off you as possible; and Second, protect the Buyer under any circumstance even if it means undermining the Seller.”

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Posted 4 years ago

“Covered by ebay money back guarantee only applies if you do not email the seller through PayPal!! Ebay do not tell you this!! I was due to be refunded for an item I didn't receive after waiting weeks, but because I emailed the seller through PayPal ebay closed the case automatically and there isn't anything you can do. It is a very unfair and devious thing on ebays part, they pass the book, this seller as done the same thing to many more people and are aloud to keep getting away with, the customers are out of pocket and are being scammed on ebay. I am closing my account due to this, ebay are as bad as the scammers.”

Helpful Report

Posted 4 years ago

“Horrible customer service. The supervisor name Deandrian is useless and lazy and the workers under her are even more lazy! I asked multiple questions and she was getting irritated that I kept asking and getting her to shut up based on company policy..”

Helpful Report

Posted 4 years ago

“Be careful 100 times before you buy from eBay. And this includes buying even from the top-rated sellers. Why? Because eBay will remove any negative feedback you leave to protect sellers on their platforms that sell in high quantity. They will make an excuse that the feedback violates their policy, but that's not true. It's just their way to keep selling. Of course, as a customer, you mean nothing to them in front of a seller that keeps selling and benefits eBay directly. They will not protect you! And they will shut your voice down, and if you're lucky they'll issue you a refund and deduct £100 or more from it because you have opened the product as they describe it. A seller sold me a faulty item and refused to refund me! Guess what eBay did for me? Nothing. Amazon is on another level, and they will indeed protect you and ensure to make things right for you as a customer. Believe me, it's worth paying more for Amazon compared to a company that will let you down or even allow that you get robbed by manipulating sellers as long as they're bringing them cash.”

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Posted 4 years ago

“E bay are rubbish, always one sided with the seller!!!!”

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Posted 4 years ago

“EBay is so dishonest they give the sellers items away and the money i do not recommended for anyone to use ebay at all to selling their stuff on the are very dishonest to the sellers”

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Posted 4 years ago

“mostly very good 👍”

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Posted 4 years ago

“AVOID! As a buyer you have no protection. I used my credit card to pay for an item, the seller marked the order as shipped, asked the seller for a Track & Trace code so many times but no reply. Contacted Customer Service, all they say is "contact the seller". I can't get a refund, I can't receive my items because the seller never shipped them. I get nothing and the seller has my money! Ebay is a s**t site, they do nothing! AVOID!”

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Posted 4 years ago

“I don't know why the US Government hasn't stepped in to help both sellers and buyers on this site. They change and add fees both ways at a wim, without regard or remorse. They change policies at their will and if you don't like it, get out? Really, no other online site does this to it's customers. Just remember, when you kick or boot a seller, you also lost a buyer! I'llgive Amazon my 30k a year!”

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Posted 4 years ago

“I have been waiting for months for 2 or 3 different items. I also noticed that their prices have sky rocketed over the past few months. Alot of their stuff is junk.”

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Posted 4 years ago

“Purchased items through e bay seller failed to supply all items and they are rubbish returned and then only got half of refund contacted e bay and after lots of messing around gave up as e bay wouldn’t respond or help lost £10 ! So deleting e bay”

Helpful Report

Posted 4 years ago

“DONT USE If you ever pay extra for 24hr delivery and it will take 3-4 days for you parcel to arrive, any dispute eBay will not refund your money for extra delivery charge. Very unfair, money went nowhere as free shipping wouldve arrived same time.”

Helpful Report

Posted 4 years ago

“Goods were never delivered and buyer said they had evidence they were - I was in all day, as I have been in lockdown, and they were NOT delivered. Ebay said the onus was on me to contact the courier. Under the Consumer Contract Regulations my contract is with the seller, the seller has to contact the courier. However Ebay insisted so I emailed courier asking for photographic and signatory evidence of where the item was "delivered". They did not reply to 3 emails. I am without the goods, know I don't have them, and the seller gets away with my £12. Ebay impossible to deal with and I have closed my account. Do not deal with them.”

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Ebay Reviews