Name: Ebay
Rating: 3.09

“purchased item and was charged but never received it. was told by seller that it was received and given a tracking number. i contacted the carrier and was informed by them that tracking number was invalid. opened case with ebay and told them i never received my item and that tracking number was invalid. ebay said seller had furnished tracking number and closed case. i never received a refund and never received my item !!!”

Helpful Report

Posted 4 years ago

“It's been 5 days and despite several hours of time invested to reach eBay to resolve issues with our account, we've not been able to speak with a single customer service representative to resolve our issue. We've had orders stuck in Que that reflect customers have initiated payments but payments have not been received. We've lost a few orders now and eBay wants us to refund money we've never received. On top of it all, eBay has sent us an invoice for July and is charging us for orders we can't confirm payment on. Ebay is the worst company I've ever seen. No phone access, only automated, boilerplate email responses. Not even a chat room for christ sake. How the hell do these guys even stay in business. For the record PayPal is just as terrible. Between the two of them all they've done is take our money and cause problems.”

Helpful Report

Posted 4 years ago

“Ebay protects the seller, not the buyer. I had a seller ship the wrong item. Then promised to send the correct item. Never got it... Then I had to jump through hoops just to get my money back as the seller never skips a beat. No bad review, no suspension, nothing. This POS kept on selling and EBAY smiles. NO, customer service DOES NOT care about you. I am stuck with 2 right now. "In stock in the USA" B.S. the tracking shows China. It' doesn't take over 2 months to ship across the lower 48 or 3 weeks with the other order. I ship globally EVERY day. The pandemic HAS NOT affected shipping at all. DO NOT accept this line of B.S. For all the good sellers on EBAY, yes, EBAY has many. You are losing customers because of EBAY and the way they protect the foreign sellers. The way they protect the cheats The way they are trying to protect their market share and profits. It's not a wonder why I shop with the O.E., Craigslist or any other options I have. No Amazon isn't one of them. They're worse!!!”

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Posted 4 years ago

“Ebay has no complain department they just rule as dictator”

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Posted 4 years ago

“There is no money back guarantee anymore. The estimated delivery times are longer now, but the money back guarantee limit is still short. When the estimated delivery is longer than the guarantee time window, you can't report that you didn't receive the item before the estimated time elapse, after that the garantee time is over, so you've lost your money.”

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Posted 4 years ago

“They suspended me indefinitely for no reason after creating an account to buy a product. They have told me that there is ''risky activity'' in my account right after I purchased a product and refused to explain it any further even though I have just created the account. They also refused to give me a refund for my item and I have no clue if they will send it to me or not. I have been in contact with their customer service for two days and they have been blatantly rude even though all my emails were polite, they have no interest in solving my issue even though I have done nothing that breached their guidelines, apparently buying an item from their site is a risky activity, can't say I disagree at this point since I just lost my money for no justifiable reason at all. If you care about your money do not buy anything from this site because they frankly don't care for their customers.”

Helpful Report

Posted 4 years ago

“They suspended me indefinitely for no reason after creating an account to buy a product. They have told me that there is ''risky activity'' in my account right after I purchased a product and refused to explain it any further even though I have just created the account. They also refused to give me a refund for my item and I have no clue if they will send it to me or not. I have been in contact with their customer service for two days and they have been blatantly rude even though all my emails were polite, they have no interest in solving my issue even though I have done nothing that breached their guidelines, apparently buying an item from their site is a risky activity, can't say I disagree at this point since I just lost my money for no justifiable reason at all. If you care about your money do not buy anything from this site because they frankly don't care for their customers.”

Helpful Report

Posted 4 years ago

“After getting outbid on two products I made an offer on another and ebay tells me my account’s restricted and I can no longer bid or make offers, for 12 months apparently. They still haven’t emailed me about it or sent a message on their own platform.”

Helpful Report

Posted 4 years ago

“They allow sellers to post dishonest delivery estimates and do not hold them to dispatch times pursuant with these estimates. Not only is this a fundamentally misleading business practice, but the process for complaining about it is labyrinthine, delayed, and easily manipulated by sellers. Moreover, it hidden in such a way as to make it deliberately difficult to find. This all conspires to form a theme of unethical and indefensible behaviour. In a world of myriad alternatives, buyers would be far better served avoiding Ebay and using one of their much more efficient, transparent, and honest competitors.”

Helpful Report

Posted 4 years ago

“I m selling now on Vestiare Collective and Amazon ! They don t close my account that i have since 2014 with 100% positive feedback without a reason ! I hope this Ebay platform die soon!!”

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Posted 4 years ago

“Very bad ! They suspend accounts for no reason they are rude and playing with your nerves! I don t recomend this website full with fakes”

Helpful Report

Posted 4 years ago

“DONT BUY ON EBAY, ITS FULL OF FAKE ASIAN SELLERS, THAT INFORM LONG PERIODS OF DELIVERY TIMES, SO YOU CAN REPORT LONG TIME AFTER YOUR BUY”

Helpful Report

Posted 4 years ago

“I am totally confused by the 1 pound selling fees, which never seem to be applied when I get my invoice! Now there may be a good reason for this so I try to find an explanation why the lower fess are not being applied by trying to get in touch with Ebay -FORGET IT- It's simply not possible to anyone by phone or email-absolute rubbish customer service. What the hells wrong nowadays, people just want to treat you like dirt and get your money with NO customer care!”

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Posted 4 years ago

“AS A SELLER I RETURNED MONEY TO A BUYER AND EBAY DID NOT CREDIT MY ACCOUNT FOR REFUNDING A BUYER!! WITH NO PAPER TRAIL ON MY PAYPAL AND I HAVE BEEN BACK AND FORTH WITH THEM FOR MONTHS”

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Posted 4 years ago

“It has become almost unusable. Chinese sellers are now using bundlers and false addresses to send products. I have had multiple items sent to me this year that were the wrong item. My experiences with actual US sellers has been to get the right item, or a quick return lqbel and done. These issues with Chinese sellers always go: 1 - how about we give you a discount (how about you send me the item I paid for)?; 2 - Just mail it back to us at your expense (it says FREE return AND it was the wrong item. I ain't paying). Before it was a foreign address, so Ebay stepped in and I got my money. Now they use a bundler. They ship a bunch of stuff to a US address, the person in that address opens the bundle and distributes in the mail. Still the same wrong products, still the same difficult return. But now they used a loophole which makes it take longer for Ebay to resolve it with the hope the buyer will just give up. Well, I do give up. Not on getting my money back, on Ebay. I will pay a little more to use another site so as to avoid the deception currently tolerated on ebay.”

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Posted 4 years ago

“Ebay is selling refurbished phones as open box condition and now that phone is not working. When I reach help they did not even sharing the seller details and helping their seller but not customer.”

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Posted 4 years ago

“Closed dispute without getting all information sided with Buyer not too concerned that i only got half my order could not send pics of packing slip showing that the tracking number was for a different order they just keep saying my order was delivered and giving me the single tracking number very very unsatisfied . When I tried to appeal it just keep taking me in circles and never could file an appeal tried chatting but they said they couldn't do anything I had to file an appeal once again I felt they just blowed me off. Will never never use ebay agin.”

Helpful Report

Posted 4 years ago

“I wish I could give zero stars. eBay is not a platform any should ever consider using as a seller. It’s great for buyers but not so much for sellers. I am currently waiting for mandatory 30 days since my last sale to go by and I will close my account and never buy or sell anything on eBay ever again. They don’t care about the sellers and only care about buyers. Their unfair policies allow buyers to scam sellers or to force them to pay for a return label even if they have it set to buyer pays for return shipping. All a seller has to say is the item is defective or not as distributed and eBay will just take them at their word, immediately accept the return on the seller’s behalf and charge them for the return label. What makes it worse is in some situations the buyer returns an empty box, rocks or whatever they want in order to keep the item and the seller is forced to pay for the buyer to ship them nothing at all or trash.”

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Posted 4 years ago

“Not refund after returning”

Helpful Report

Posted 4 years ago

“Bought an item for $2,544 on May 9th, 2020 and returned it back to the seller (with my own money, I might add) on May 11th, 2020 with the information they provided. This item was AVAILABLE for pickup on MAY 12th, 2020 and the item didn't get picked up until May 26th, 2020. This shipping information (that the SELLER PROVIDED) was different than what Ebay had on file. I felt I was doing the right thing by trying to get this item back to the seller, with the information they had provided. They had me ship it back to a P.O. Box (not a house or any other type of dwelling). I was NOT made aware that there needed to be a Signature on this for it to be "CONFIRMED" that it was picked up. I was told by a customer rep from the "High Claims" department that because there wasn't a signature on it THEY COULDN'T CONFIRM that it was picked up. I told them that it went to a P.O. Box that THE SELLER provided, so the only person able to pick up that item was the Seller who owned that P.O. Box along with the tracking number that I provided in a message through their website. I asked what was the difference between getting a signature and picking it up from the P.O. Box? I was told they would have to provide ID to sign, I told them that they would have to provide ID to get mail out of a P.O. Box (which the item was to large to put in a P.O. Box). You cannot just walk up to a counter and say, "May I have the mail out of P.O. Box 813?" without showing Identification. I even sent EBAY a screenshot of it CONFIRMING that the Item was picked up on the USPS website. Not to mention the letter I provided FROM the POSTMASTER of that Post Office saying, Yes the item had been picked up! I have went above and beyond to provide SOLID EVIDENCE that the person has not only the item, but my $2,544 of my HARD EARNED money that I spent on it. Here it is July 19th, 2020 and Ebay still refuses to refund me the money, all because I didn't have a Signature. However, I have provided all the NECESSARY information TO SHOW that THE SELLER HAS THE ITEM!!! The Representative told me that they pretty much STOLE $2,544 from me LEGALLY because there was NOTHING they could do, all because it didn't have a Signature! I'm saddened/upset that a company who SUPPOSEDLY "VALUES" Customer Satisfaction but is doing NOTHING to PREVENT people from STEALING and pretty much IS CONDONING IT!!! The Company needs to RE-EVALUATE their policies and take every Situation differently and NOT just under an "UMBRELLA" Policy!!!”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Ebay Reviews