Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,094 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They just approve reviews they like not fair that the bad reviews don't get approved.. not buying there anymore”

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Posted 4 years ago

“FRAUD IS ALLOWED AND PROMOTED.RUN AWAY NOW. THIS IS SO SILLY. -00000000000 STARS”

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Posted 4 years ago

“I tried 5 orders, 5 times to purchase Vintage Original Diorella, but even though I specified that I wanted ONLY vintage Diorella, I paid for and received NOTHING that smelled like the Diorella from the 70's. One bottle had leaked all over inside the packaging. Just think this is not a reliable seller.”

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Posted 4 years ago

“If I could take away 5 stars I totally would!!!!!! NEGATIVE 5 stars FOR SURE!!!!! EBay provided an Ancient address for a return which now I lost money and product!!!! When I provided them with my address on two separate occasions including in the shipping box itself!!!! Ran by bunch of Unprofessional untrustworthy thieves!!!!!! I WILL NEVER USE EBAY EVER AGAIN!!!!! GARBAGE!!!!!!!!!”

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Posted 4 years ago

“I buy ebay plus and member with ebay for long time but today AirPods sale start at 5 pm i was waiting 2 minutes before it start when sale start i click on the AirPods they saying we need more info and then when its open there is no buy button only showing option is watch and then after 2 minutes its out of stock best way to charge people and making fool easily”

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Posted 4 years ago

“I have had very good experience with eBay. I highly recommend it, however I basically stay with US sellers. All my items come in a timely matter.”

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Posted 4 years ago

“Ebay customer service is nonexistent. Several calls to fix issues and they tell me to go to the seller. Ebay has the wrong information in the system trying to charge me return shipping when the seller acknowledges they sent the wrong item and Ebay should not charge for a return shipping label. Several calls with customer service (Over Seas) and no help. Corporate does not provide any upper-level assistance and apparently no oversight. I will be moving my business away from Ebay.”

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Posted 4 years ago

“I wrote a neutral feedback review for a product I had purchased. The item took 21 days to arrive after shipping so I said that in my review to let others know the shipping time. The seller was outraged that the feedback was not positive and was able to get eBay to remove the feedback. What good is the eBay feedback rating if sellers can alter it at will? The eBay consumers need to be aware that eBay FEEDBACK RATINGS ARE NOT ACCURATE. In another instance, I bought and paid for an item thru eBay and the seller never shipped the item. I contacted the seller repeatedly and was told it was shipped but I never received anything. I asked eBay for a refund on my account. Instead of getting a full refund, I was given a partial refund by eBay because the monetary exchange rate (US to Canadian) had changed between the time the item auction had ended and the time the refund was given. I have never heard of anything like this. If there is a discrepancy, the difference should come from the seller's account since they are the one who defaulted on the sale agreement. I contacted eBay and they refused to give me a full refund on my account. This is outrageous. How much money is eBay swindling from consumers doing this? BUYER BEWARE!”

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Posted 4 years ago

“I have two orders which were never fulfilled. I never received my items, neither refund nor customer service. The website is a fraud completely.”

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Posted 4 years ago

“Your help centre is an utter joke!!! No human has looked into my issue as it was all stated in my comments on the case and anyone with a brain cell could see what happened! I received my items weeks late and so In the meantime purchased a replacement from someone else, when I finally did receive the original order I asked to return it due to the fact it was late, and seller said ok and they had provided a returns label - they didn’t!!!! So I returned at my own expense and provided a photo of the Royal Mail receipt!!! You’ve closed this case as there’s no tracking number - there’s only no tracking number as I used the only method of sending back I could afford when it shouldn’t have been at my expense at all in the first place!!!! I’ve been waiting months for this to be resolved!!!! Awful (and non existent) customer service!”

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Posted 4 years ago

“I really like Ebay, the purchases I've made so far have arrived in a timely manner, which is great. Customer service and messaging are very good. I highly recommend Ebay.”

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Posted 4 years ago

“I really like Ebay, the purchases I've made so far have arrived in a timely manner, which is great. Customer service and messaging are very good. I highly recommend Ebay.”

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Posted 4 years ago

“I really like Ebay, the purchases I've made so far have arrived in a timely manner, which is great. Customer service and messaging are very good. I highly recommend Ebay.”

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Posted 4 years ago

“I bought a power supply for an old computer (2007) and several fans for the PC, from different sellers. All in good condition on arrival and well packed”

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Posted 4 years ago

“Ebay's new black background (dark theme) in its mobile app is absolutely worthless when trying to view listings or anything.”

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Posted 4 years ago

“A company with Ebay ripped me off and Ebay didn't help. They keep hiding behind emails and won't resolve. I every got my item, I had to request my items a month later, then I got a tracking number the next day, but no tracking history has every been listed. I've turned in a complaint for my merchandis or my money back. Their respons was for me to "return" the item, "that I never received" in the first place. Also do you know that you can't turn in a review with a company on Ebay if you've filed a complaint?????? So that means the only reviews we see are the positive. I'm so dissapointed in Ebay. I've spent almost $1000 with them this year and I'm closing my account now.”

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Posted 4 years ago

“Sehr gerne genutztes Programm, sehr benutzerfreundlich.”

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Posted 4 years ago

“very bad service My account is suspended and they sent me an email asking me to call a number to reset my account. but in that number it is impossible to speak to a human being, I have been trying to speak to someone for several weeks, and when I enter the eBay chat they tell me that due to the pandemic situation the lines are closed but that the only way to fix my situation is Calling, how should I understand this? Very disappointed on eBay if you have a problem where you need to call, you will be very frustrated there is no one to help you, very bad service for us sellers and buyers who in the end are the ones who pay for them to be sustained in the market”

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Posted 4 years ago

“Buyers be aware that you can easily be scammed on Ebay. I received only half of what I ordered and the seller couldn't send the remaining items even after l contacted him. I contacted customer services and they were most unhelpful. They refused to refund the money money and closed the case. They didn't even try to explain why the sell couldn't supply what l paid for. I now realise that the seller had listed misleading information, he was overcharging and couldn't even deliver the complete order. What a joke! I will never buy from Ebay again, because when things go wrong, there is no support from their customer service. You buy from Ebay at your own risk.”

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Posted 4 years ago

“If I didn’t have to give a star I wouldn’t eBay suck it took 30 days for me to have to call back about my refund and then you don’t I stand what they be saying so now I have to pay to send this product back cause I was sent the wrong stuff eBay suck and I will no longer shop from here”

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Posted 4 years ago

Ebay is rated 3.1 based on 4,094 reviews