Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,080 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One star isn't even deserved for this joke of a company. I have been waiting nearly a MONTH to receive my funds from a sale, and a week before they are due to be released, eBay suspends my account and will NOT tell me why. The agent just parrots some BS scripts of "we're working on it" and will not tell me anything at all. Their practices are criminal and swear they are trying to swindle me out of my earned funds from my sale. DO NOT use this company. They will waste your time and steal your funds.”

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Posted 1 year ago

“Bought a metal lathe for four hundred fifty five dollars from lucky star they said it was delivered the day they said it was delivered I was here all day an seen ups FedEx an the post man go buy I turn it in after the dealer gave me a fake tracking number an eBay wouldent refund my money so ebay's guaranteed or money back is worthless I'll never buy anything from them again I just lost my money to both scammers”

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Posted 1 year ago

“I'm over all the BS”

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Posted 1 year ago

“I have been with them for close to 20 years and they have dropped so badly in the past few years i now use other methods on most of my items. First: did you know they actually have increased their percentage to 13.25% plus 30cents now. They also charge their 13.25% on the Taxes that the buyer pays on the purchase so if it is $10 in taxes, they charge the 13.25% which will cost you $1.32 cents. They told me it is for the complete purchase and talk about double charging??? This is it. I also found out we as sellers CONNOT LEAVE NEGATIVE COMMENTS ON A BUYER. I was so upset to find out that a buyer can leave negative feedback in seconds but we are not able to do so. So they buyers ALWAYS have 100% positive feedback, no matter how much they screw us sellers over. I was on the phone for almost two hours to leave negative feedback on a seller which would only take them 30 seconds to do so then us sellers will have to spend hours on the phone to get it off if it is unwarranted as a lot of times it is. All in all, eBay is the most on sided and the most despised selling site on the web anymore. Again, I have almost 20 years with them and now only sell MAYBE 10% of my items on that site and now really looking at getting out like so many have been now.”

Helpful Report

Posted 1 year ago

“The worst customer service ever when it comes to resolving an account issue. The chat is a waste. I don't think they are even humans. No person to talk to and the worst service ever.”

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Posted 1 year ago

“Being discriminated be EBay Being discriminated be EBay. They suspended my account without providing explanation why. I did nothing wrong and they told me I’m ‘putting at risk safety and integrity of their members’. Such a slap onto face, they didn’t provide any actual reason at all, because ‘it’s their policy not to disclose that information’ They take responsibility for nothing, provided no explanation for saying that I did something to breach integrity and safety, and I feel badly covertly discriminated against.”

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Posted 1 year ago

“eBay sucks I was scammed with old worn glasses lost 70 dollars and would rather donate my money than throw it away on this platform. Not a safe platform customer service is very poor resolving issues if they come up”

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Posted 1 year ago

“DO NOT SALE ON THIS SITE!!! They hit you with high fees and then hit you again with higher fees after that they get you with the hidden fees. After that they just sneak the money right out of your bank account with no explanation at all. I flip storage lockers and get good items dirt cheap and struggle to break even. RUN”

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Posted 1 year ago

“ebay charged me $55.83 for not selling an item (I set the price, I could have chosen any value and they charged me about 20% of the value: EVEN UNSOLD AND CANCELLED) They also held the buyers money for over two weeks after the buyer and seller cancelled the transaction. The buyer complained their money was being held and ebay chat representatives used this as justification for charging me $55.83. The other representatives Horrifying.”

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Posted 1 year ago

“After 19 years with eBay I think our relationship is at an end. I recently had an item returned that turned out to have been damaged by the buyer, it was brand new. The buyer got eBay involved 24hr after it was returned even though eBay gives the seller 48hrs to refund a buyer. eBay refunded the buyer before I even had a chance to check the item. eBay then kept the £35 final value fee they had taken for the sale. ROBERY. eBay says this is in their T’s and C’s well so what it’s effectively theft.”

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Posted 1 year ago

“I think there are better places to sell than ebay after several bad experiences selling. I misplaced tracking number (my fault) on item sold and shipped via USPS, as was stated in listing, but ebay refunded it quickly after buyer claimed not received yet (it was still within time frame of estimated USPS shipping). I later found the tracking number, which confirmed the buyer had actually received the item, but ebay would not provide the sale proceeds since they had already refunded it (I'm out $100). I closed my long-held account that had 100% positive feedback after that, but probably should have kept it open and only used it for buying and never selling (too risky). I have found options for selling that seem to have less risk than ebay in terms of withholding funds or refunding unfairly: https://amasty.com/blog/10-ebay-alternatives-2023/”

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Posted 1 year ago

“Ebay has more excuses for not doing the right thing for it's customers. Don't go there. USE Amazon.”

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Posted 1 year ago

“Ebay has raised their fees and it is not worth selling anything on eBay anymore. I sold and item for $200 plus shipping $28, plus tax equaling to $244. They will charge you selling fee on shipping and sales tax. Not sure if that’s legal. They should be charging fee only on the item sold. Two weeks later they are charging my account $18 for additional shipping. Don’t use their shipping, chose your own. It’s a scam site. You are better off selling on offer up or other app.”

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Posted 1 year ago

“List items for auction.Ebay take a listing fee and introduce a buyer ..They have the opportunity to regulate the buying system by taking card details or some sort of deposit from buyers so they don’t back out and get away without paying .This is a simple process and pretty much every auction company in the world does this ..Ebay don’t and when the sale falls through they charge again for relisting ..unlike most auction companies worldwide ..If the buyer backs out via an auction they will re enter for no additional charge ..Not ebay I feel this is appalling on behalf of ebay and they are ripping people off ..”

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Posted 1 year ago

“I bought a MacBook Pro M2 14” on eBay and paid in full. I did not see the item delivered in my mailbox nor it is anywhere near my mailbox on the same day and time where the tracking number says it was delivered in the mailbox. I sent a message to seller immediately after I didn’t find the item, asking for signature proof and copy of shipping label where it says it is my address. I never got reply from the seller with answers to my questions about the shipping label copy. I contacted eBay customer support explaining the situation, I wonder how can anyone know that a laptop can fit into a mailbox. USPS confirmed it as seller fraud who sent 3ounce weight of package to a different address in same zip code with that tracking number. eBay supervisor I talked to did not care to resolve by getting my answers about macId, shipping label if the seller sent to my address, instead they closed the appeal in favor of fraud seller. I reported this to my financial institution. I suspect eBay itself is involved in this scam after reading similar reviews about eBay on internet.”

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Posted 1 year ago

“Hi all i just wanna let you know i have been in ebay few years im absolutly have negative experience with ebay coz its block my account with out any reason . Put on hold payment and ask me for id documents plus invoices for item which are sold like used (my baby clothes) . But i find a beter company and happy im now. with out any fees ITS arlatrade.com you can buy and sell on that website with no extra fee and its really work you just need registration its much better than ebay . I can fully recomended arla trade”

Helpful Report

Posted 1 year ago

“Fraudulent activity committed by eBay, a well-known online marketplace. I am a seller on eBay, and I am currently facing a distressing situation where eBay has allegedly facilitated the transfer of both my money and goods to a buyer, leaving me at a significant financial loss. I strongly believe that this incident constitutes a major scam, and I am seeking justice in this regard. The transaction proceeded initially without any apparent issues until the buyer requested a return. I duly followed eBay's prescribed return process, promptly initiated the return, provided the required return tracking information, and awaited the buyer's return shipment. To my profound surprise and dismay, eBay proceeded to refund the payment to the buyer without my consent or any valid justification. I firmly believe that eBay's actions in this matter exhibit a clear disregard for the principles of fairness and transparency that should govern online marketplaces. I am of the opinion that eBay has failed in its duty to protect sellers and uphold the integrity of its platform. It is my contention that eBay's alleged fraudulent conduct has resulted in both a significant financial loss and the misappropriation of my sold goods. As a seller who has adhered to eBay's policies and fulfilled all obligations, I am left with no recourse but to seek legal intervention to rectify this matter. I have taken the following steps to support my claims and substantiate the allegations against eBay: 1. Gathering Evidence: I have meticulously collected all relevant documentation related to the transaction, including copies of emails, receipts, shipping information, return policies, and communication records with both eBay's customer support and the buyer. These records demonstrate the sequence of events and highlight the apparent irregularities and unauthorized actions taken by eBay. 2. Consultation with Legal Experts: I have engaged the services of legal professionals with expertise in business and consumer law to advise me on the appropriate legal actions to pursue against eBay. They have assessed the case and confirmed the presence of valid grounds for legal recourse. In light of the above, I respectfully request that you consider the gravity of this matter and authorize further legal proceedings. I believe that a comprehensive examination of the evidence will reveal the alleged fraudulent activities of eBay and enable a just resolution that safeguards the rights and interests of sellers.”

Helpful Report

Posted 1 year ago

“I am writing this review to thank Brian, a very special person in the Ebay Leadership Team. After being a faithful and loyal customer of Ebay for almost 20 years, this January I went through a very unpleasant experience. A very expensive kitchen appliance (Vorwerk Thermomix TM6) I had bought from an Ebay seller 2 months earlier stopped connecting to Internet and I sent it to the manufacturer for repair. The manufacturer called me immediately to let me know that the appliance was part of a lot of 288 similar items that were stolen whilst in transit in Belgium. The seller had clearly disappeared with my money and the initial customer service advisors weren't very helpful. Being outside the 30 day guarantee they advised to raise a claim with the credit card, but then, strangely, Ebay fought against the credit card charge back "tooth and nail" so the credit card dispute ended up being rejected. I tried every possible avenues with the credit card, including raising a "Section 75" claim, but they were alway able to find a reason/excuse not to pay, advising to resolve the issue directly with Ebay. In the end of March I called Ebay and explained all the above. The advisor was very nice and put me through to Brian and, for the first time, I had the feeling that someone truly cared about understanding the whole story and helping me to find a resolution. Since then Brian has taken ownership of the issue asking me to provide documents, evidence etc. and kept me informed every week about the status of the refund. He was like a real "guardian angel", it rarely happened in my life to find someone that truly cared. If you should have problems with a purchase on Ebay I seriously hope thst you fill find someone like Brian. Yesterday I got the final confirmation of the refund and today the money is back on the card. I cannot thank Brian enough. I hope Ebay will seriously reward him for taking such a dedicated and attentive care of its customers in trouble, going the extra mile to help and support them. I hope Ebay will also rethink some of its policies. The 30 day guarantee is probably good enough for standard transactions etc. but in the case of stolen goods, for example, there must be more flexibility and care to protect the customers from what is real fraud that unfortunately can take place anywhere nowdays, including Ebay. I hope this review is not too long and can be of help to other customers in similar trouble. Brian, thanks so much again for everything, you have been a true support and a guiding star in the middle of all these very unfortunate circumstances/events!!! I wish you all the very best for your future and career in the company!!! You are a living example of how customers should really be treated and cared for!!!”

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Posted 1 year ago

“I was suspended and they cannot tell me why! Sort of like getting a ticket but don’t know the offense. I haven’t sold or bought anything in over a year with no complaint from buyer that I know of and payments were tied to current credit card. Their loss deleted account will never use again.”

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Posted 1 year ago

“Sellers please avoid eBay for high priced items. My account is 15 years old and my last high priced item was sold over 90 days ago so eBay decided to hold the funds for 30 days(and that is when you have done nothing wrong as a seller). You have to wait a whole month to get your money and for nothing. I am not a business just an individual seller getting rid some of my personal things so you would think that you do that please you needed money right? So then I've gone through a chat session with a rep pretty much repeating generic sentence out of their QA saying it's to protect buyer. So what about sellers? You are taking 15% commission and doing nothing good for us. You think this kind of sh***y platform is worth 15% commission out of your sales? Avoid at all cost!”

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Posted 1 year ago

Ebay is rated 3.1 based on 4,080 reviews