Ebuyer.com Reviews

Name: Ebuyer.com
Rating: 4.74

4.7 Rating 53,525 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

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Metrics

4.7

Based on 53,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ref - 20885139 and 20896493 Absolute rubbish. You need to review your ID Security check process. This robotic 'once you have been selected, it cannot be reversed' trash just does not wash. Despite phone calls, paying via a different method (as instructed) and offering to undergo any security quiz on the phone, I still will not be receiving my £700 order. I do not have time to find a scanner and send a passport picture for an up to 48 hour check! I wanted to ensure delivery by today, that's why I placed the order 5 days ago! I will be going overseas in 48 hours - without a laptop and phone. Ebuyer have slapped a good customer in the face and I feel criminalised. A rule book is a wise man's guide and a fool's bible. Sack whoever is in charge of this ID Verification process, they are fools. Very disappointed in an inflexible company. D Traynor”

Helpful Report

Posted 10 years ago

Hi Darrell, This is just a quick reply to your review to apologise for the frustration this matter has obviously caused you, and also to let you know that your comments have been passed to the correct team. We do take all feedback seriously so this will be looked into. Once again I offer you my apologies. Kind Regards, Lucy

Posted 10 years ago

“keep refusing my card saying wrong address when it isnt”

Helpful Report

Posted 10 years ago

Hi Tina, I'm sorry to hear you are having problems placing your order with us. Having viewed the order, I can see you have been sent an email advising of the issue with the billing address. Unfortunately we cannot process the order as the bank are advising the billing address you have entered on your order does not match the address the bank card is registered to. This will need to be updated before the order can be accepted. I would advise to contact your bank if you are unsure of the address. I hope you can accept my apologies for any inconvenience or annoyance caused. Kind Regards, Lucy

Posted 10 years ago

“e buyer told me it was free delivery then they charged me £4 99 for a 64 gb stick and cant see how to cancel not happy will not use e buyer again”

Helpful Report

Posted 10 years ago

Hi Alan, Having looked at your order internally, I can see that you were entitled to free shipping on this order however due to a system error the carriage was adding on to your order. This sometimes happens on orders when the payment method is PayPal and we are not sure why the system does this, our IT Department are monitoring this. I can see you have spoken with our Customer Support Team who have refunded you for the full carriage costs. I would like to apologise to you for any frustration this matter has caused. Kind Regards, Lucy

Posted 10 years ago

“Just ordered some memory and an external DVD writer from eBuyer, the order went through successfully and I paid by PayPal. Then within a minute of placing the order, I received an email saying that the memory is out of stock. Checked again on eBuyer site and it still reports that the memory IS IN stock!!! The email suggests that there will be options available to me once I go back into My Account about what to do with the out of stock items and other items included in the order. The Cancel Order option is greyed out as is the Change Item option. Absolutely ridiculous that their system doesn't flag up when the item is out of stock BEFORE a customer places an order. Then on top of that, the system doesn't even allow you to change or cancel the order. RUBBISH service, eBuyer!!!”

Helpful Report

Posted 10 years ago

Dear Iftekhar, Firstly I would like to apologise to you for any annoyance or inconvenience this matter has caused. Having viewed your order I can confirm that unfortunately we do only have 1 of the 'Extra Value 2GB DDR2 667/PC2-5300 Laptop Memory' available, however the order is for two. Please can you let me know if you wish for me to amend the order and ship 1 out to you, or if you wish for me to cancel the order? I can then action that for you and confirm via email. Thank you, and apologies once again. Kind Regards, Lucy

Posted 10 years ago

“saturday delivery doesn't happen”

Helpful Report

Posted 10 years ago

Hi Neil, I apologise that you have experienced problems with the Saturday delivery service which we offer to you. We do not expect any problems to arise as a result of our delivery services or courier and your comments in regards to this matter with certainly be passed across internally for review, as we are always looking for ways to improve the services we offer to our customers. I can see that you have a business account with Ebuyer and if you could email me a convenient contact number, I will pass it across to our Business Team who will be able to contact you further in regards to this matter. My email address is lucy@ebuyer.com Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 10 years ago

“What a mess this site is.”

Helpful Report

Posted 10 years ago

Hi John, I am sorry to hear that you feel this way about our website. I would like to hear more about the problems you have had in an attempt to make sure that they are correctly for the future. Please email me at lucy@ebuyer.com with some further details of the issues you have had with our website and I will pass them across to our IT Department to be reviewed further. I look forward to hearing from you. Once again, please accept my apologies for any inconvenience caused. Kind Regards, Lucy

Posted 10 years ago

“Always deliver on time and RMA process is fast and pain-free. Highly Recommended”

Helpful Report

Posted 10 years ago

“this swas a result of speaking with your customer service, t”

Helpful Report

Posted 10 years ago

Hi Brian, I am sorry to hear that you feel you did not have a good experience with our Customer Support Team on this occasion. I would like to look into this further for and if you could email me some further details I can hopefully offer you a resolution for the inconvenience caused. My email address is lucy@ebuyer.com Once again, please accept my sincerst apologies. Kind Regards, Lucy

Posted 10 years ago

“Easy to use website and best price I could find for a 2TB Hard Drive on Google. Thanks Ebuyer.com”

Helpful Report

Posted 10 years ago

“I run a computer business and I've been buying from ebuyer since 2004 a couple of years ago they missed out a memory chip and refused to accept it wasn't sent as part of a large order I had to buy a replacement locally it cost me £13 I stoped ordering from them until I'd spent £13,000 with other suppliers. Then I started using them again only if I couldn't find the product elsewhere for the same price. I just bought an acer without an operating system intending to install Windows 7 however, it is only compatible with Windows 8 something not mentioned in the description at the time of ordering. When I tried to return it as it's not suitable for purpose they wanted a 20% restocking fee. So i'll never order from them again and pass this onto trading standards.”

Helpful Report

Posted 10 years ago

Hi Robert, I apologise for the inconvenience that this matter has caused to you. In regards to the restocking fee, this is something that is stated within the business terms and conditions that are agreed to when an account is set up with Ebuyer. All of our policies and terms and conditions are in line with the Sales of Goods Act 1979 (as amended) and have been checked and approved by Trading Standards. I understand the frustration that this matter may have caused to you and once again please accept my apologies for the inconvenience caused. Kind Regards, Lucy

Posted 10 years ago

“the ordering process is the worst i have ever used. You have to make an account, I want to pay with pay pal so I don't waste time. Then is says the order will be slow because its a non paypal address. the address I gave is the one registered with pay pal so whats that about? Very annoying”

Helpful Report

Posted 10 years ago

Hi Gumal, I apologise that you experienced some problems whilst trying to checkout with PayPal when placing your order. When PayPal is used as the payment method, the orders have to run through their security processes before it gets passed across to us at Ebuyer where it will then run through our security processes as well. When the order is being processed by PayPal, we have no control over the security that they run on the orders and cannot override any of the decisions that they make I'm afraid. I am sorry that on this occasion your order was subjected to extra checks due to the address being unverified, however this is something that PayPal advised to us and it would be them who you would need to contact directly in regards to making sure that the address you are using is verified by them. If you wish to discuss this further, please feel free to email me at lucy@ebuyer.com and we can look into this further for you. Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 10 years ago

“Your web site is not that clear”

Helpful Report

Posted 10 years ago

Hi Vinod, I am sorry that you feel our website is unclear to use and I would like to try and change this for the future. If you could email me some further details in regards to why you believe our website is not that clear to use and I can pass your comments across to our IT team to be addressed further. My email address is lucy@ebuyer.com Again, please accept my apologies. Kind Regards, Lucy

Posted 10 years ago

“I bought a NAS from them and a month later it stopped working. I emailed them asking for an replacement, twice, and they ignored me.”

Helpful Report

Posted 10 years ago

Hi Robert, Firstly I would like to apologise to you for any annoyance caused as a result of this matter. After looking at your orders I can see that you raised a return for the item in November 2013, however it was cancelled due it being left idle on our systems for over 30 days. I can confirm that once you raised the RMA you were sent an email which included the number for our Technical Support Team and you would have needed to contact them in order for the return to be processed further. As we did not have any contact from you, unfortunately the system automatically cancelled the request and I am sorry for any inconvenience this may have caused. If you are still having problems with the item I can confirm that you would now need to contact the manufacturer directly as it is now out of the first 28 days of purchase. You can contact them on 0845 351 1005 and they will be able to assist you further. I hope this information helps. Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 10 years ago

“Ordered one of the special daily deals. Stock was fine, well over 100 left. Excepted payment and told me item purchased and then had screen asking if I would like to pin to facebook and try to win an ipad. So I thought why not, product was at a good price. Did this and came out only to find product had been cancelled.?.......? Phoned up to see what was going on and they don't know why it was cancelled but I would need to check my card I used to see if they had taken payment. I am afraid this seems a bit dodgy to me. Will be interested to know if this has happened to anyone else that applied for one of their daily deals.”

Helpful Report

Posted 10 years ago

Hi Nick, I apologise for the confusion and inconvenience caused as a result of this matter. I can see you from the review that you have spoken with my colleague from the Customer Support Team and I am sorry that she was unable to help you further with this matter. Due to the nature of this situation I would not be able to discuss your account details via this review as a matter of security, however if you could contact me directly via email to lucy@ebuyer.com, I can discuss this further with you. Once again, please accept my sincerest apologies for the inconvenience caused. Kind Regards, Lucy

Posted 10 years ago

“Have just placed an order on Ebuyer, all went well, payment process very smooth almost instant confirmation email of my order but then almost immediately followed by instant email advising of a stock shortage and my order cannot be fulfilled! Normally excellent service from Ebuyer but this is shows their process is not joined up - why not check stock during the checkout phase! The 'out of stock' email also advised I return to the website for 'more options' - I cannot see any options available. I also note that the website product page still says 'in stock' !! All in all a disappointing visit to the Ebuyer website”

Helpful Report

Posted 10 years ago

Hi Colin, Firstly, I would like to offer my apologies for any inconvenience caused as a result of the item becoming unavailable. I have checked the website and I can see that it has now been updated to show the appropriate stock levels, however I am sorry that when placing your order the stock shown did not reflect what we had available. I can see that your order is yet to be cancelled, and if you would like me to do this for you please email me and I can look into this further. My email address is lucy@ebuyer.com. Once again, please accept my sincerest apologies. Kind Regards, Jaz

Posted 10 years ago

“Good price good web experience.”

Helpful Report

Posted 10 years ago

“horriific ordering experinece oo long winded and keeps shuting down hald way through the transaction.”

Helpful Report

Posted 10 years ago

Hi Anne, I apologise that you have experienced problems when trying to place your order with our company. If you would like to contact me further to discuss the issues you have had, please feel free to email me. My email address is lucy@ebuyer.com Please accept my sincerest apologies for the inconvenience caused. Kind Regards, Jaz

Posted 10 years ago

“last order was a mess, still trying to get my order which was over £500 in value, courier says delivered but i have not recieved or signed for it, have written a letter as the online agent kept fobbing me off, be wary of thier courior services”

Helpful Report

Posted 10 years ago

Hi Rich, I am sorry to hear that you are unhappy with the service you have received from the courier and Ebuyer on this occasion. I can see from your order that you were in correspondence with my colleague from our Customer Support Team via enote to advise you had not received the delivery. The last point of contact on the enote was on the 6th March where Sarah advised that after carrying out an investigation, the Yodel driver had returned to the shipping address and spoken to the lady who signed for your delivery who confirmed she had passed it across to you. After this time we had no response from yourself and it was assumed that you had received the goods. Therefore, I am sorry to hear you are still not in possession of them. Please can you contact me with some further details in regards to this situation as I would like to look into the matter and try to get it resolved for you. My email address is lucy@ebuyer.com I look forward to hearing from you. Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 10 years ago

“No way to cancel an order or to edit payment details for an existing order”

Helpful Report

Posted 10 years ago

Hi Howard, I am sorry to hear that you have had problems when trying to amend your order. Sometimes when the orders are placed if they have already been processed, we are unable amend them or cancel them and this can also result in the customer not being able to amend or cancel the order through their account. If you wish to discuss this further, please do not hesitate to email me and I can look into the matter for you. My email address is lucy@ebuyer.com Once again, please accept my apologies. Kind Regards, Lucy

Posted 10 years ago

“Website problems Wednesday 19 March through to Friday 21 March which wasted a lot of my time buying several items. Add to basket never worked once despite 20-30 attempts on various items over several hours. Got onto sales who said they were having problems but I should try again in 15 minutes. He could not accept the order over the phone as they could not accept card payments. He suggested clicking on my name and then adding to cart with the product quick reference. This worked but only once per item so I had to key in and pay for each one separately. Advice of first item despatched just came through but can only tell what it is by a small picture. All other details are against a pure black background which makes them totally unreadable. What a shambles!”

Helpful Report

Posted 10 years ago

Hi, Firstly, I would like to apologise that you have been experiencing these problems with our website. I have passed across your comments internally to be reviewed to make sure that if there are still any issues with the website and adding items to the basket, they are sorted out as soon as possible. Please can you email me your order number/ account number and I can look into this further for you and try to offer a resolution for the inconveneicne caused. My email address is lucy@ebuyer.com Once again, please accept my apologies. Kind Regards, Lucy

Posted 10 years ago

Ebuyer.com is rated 4.7 based on 53,525 reviews