Ebuyer.com Reviews

Name: Ebuyer.com
Rating: 4.74

4.7 Rating 53,525 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

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Metrics

4.7

Based on 53,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“to be honest very poor customer service ... i may never use you again”

Helpful Report

Posted 10 years ago

Hi, I am sorry to hear that you are not happy with the service you have received from Ebuyer on this occasion. From your review unfortunately I cannot see any details from your order or Ebuyer account. Please can you email me with this information as I would like to try and offer you a resolution for the inconvenience caused as a result of this matter. My email address is lucy@ebuyer.com Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 10 years ago

“The web site wasn't working. It went round and round without allowing access to the checkout basket. The order line people refused to accept the order, insisting instead on screen shots and my installing different browsers to try and get to the checkout. When I asked if they could just take the order, they refused to do so, and started to shout at me ...”

Helpful Report

Posted 10 years ago

Hi, I am sorry to hear that you are not happy with the service you have received from our customer support team on this occasion. In regards to placing an order with Ebuyer unfortunately we cannot accept orders over the phone and they do need to be placed via our online website, however I apologise that you feel you were shouted at by the advisor and this is not something we deem to be acceptable. Your comments in regards to this service are greatly received and will certainly be passed across to be reviewed further as a training issue with our customer support team. From this review unfortunately I cannot see any details for your Ebuyer account. Please can you email me your account number as I would like to try and offer you a resolution for the inconvenience caused on this occasion in an attempt to restore you faith back in our company. My email address is: lucy@ebuyer.com Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 10 years ago

“The cost of speedier (next day etc) deliveries is exorbitant. Working in ecommerce my self i know what prices they would be buying the shipping at,and over £9.00 for next day delivery is not on!!”

Helpful Report

Posted 10 years ago

Hi, I am sorry to hear that you are not happy with the charges for our next day delivery service. In regards to the pricing of our delivery services, this is something we attain from our courier and unfortunately at this moment they cannot be changed. However, your comments about this matter are greatly received and will certainly be passed across to be reviewed further internally for the future. From this review unfortunately I cannot see any details for your Ebuyer account. Please can you email me your account number as I would like to try and offer you a resolution for the inconvenience caused as a result of this matter. My email address is: lucy@ebuyer.com Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 10 years ago

“Ebuyer system insisted that I pay for delivery despite having free delivery offered! Said my PayPal address was not known! (used many times without any change) Eventually switched payment to credit card and 15 minutes later completed with free next day delivery. Very annoying service.”

Helpful Report

Posted 10 years ago

“Now I remember why I stopped using ebuyer. I can't place my order because "your credit card has already been used on another account, please use that one". What possible scenario are they trying to defend against with such a requirement? This is really pathetic.”

Helpful Report

Posted 10 years ago

“it seems I”

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Posted 10 years ago

“I have had to order twice as each time, my order has been cancelled. It didn't state a reason why and when ringing up to find out, I didn't get a response and had to ring back the next day. When ordering again after an advisor suggested to do so, it was once again cancelled. After ringing AGAIN, I was told that the products could not be delivered to the shipping address. When I asked why, I got told the information could not be disclosed by the accounts team. What possible information can't be told to stop a product from being delivered?”

Helpful Report

Posted 10 years ago

“Postage is extortionate.”

Helpful Report

Posted 10 years ago

“I ordered 2 iTunes gift cards at £10.00 each. The lightest possible items. I chose super saver delivery but I have penalised because I live in the Western Isles of Scotland. With Royal Mail - especially for such a light item the price is exactly the SAME all over the UK! Why am I charged £5.99 - it is inexcusable.”

Helpful Report

Posted 10 years ago

“This is the last time I will EVER use this website. Every time I try and buy something it cancels my order and asks for a copy of my passport. What A complete waste of my time. Do your self a favour and order from somewhere else.”

Helpful Report

Posted 10 years ago

“This company used to be good, But it is not any more as they sold me a faulty USB HUB that blew up my 4 Core PC and insited that I send it back recorded delivery with the promise of a full refund to include the P&P = They confirmed it was indeed faulty but only gave me a PARTIAL REFUND So I don't recommend them to anyone & I give them the lowest score possible.”

Helpful Report

Posted 10 years ago

“tried to order one of the special offers. At the time of ordering there were 15 in stock, entered password & confirmed payment (already got account) acknowledgement email received, followed by stock unavailable email & need to make a decision about items. 5 mins later received payment processed email for the whole amount. Log back into account says order being processed..... WHICH IS IT??????”

Helpful Report

Posted 10 years ago

“Very good price. Needed to phone because of my sight. Very helpful as always”

Helpful Report

Posted 10 years ago

“Great deals, simple purchasing process and with PayPal checkout no complicated 16 digit numbers to enter! You like it, you buy it click click!”

Helpful Report

Posted 10 years ago

“very cool site with good prices”

Helpful Report

Posted 10 years ago

“I ordered components to build a pc last week. After 8 days I recieved an email to say my order had been cancelled as items were out of stock. When I emailed to complain and ask for help I recieved no reply. Very dissapointed.”

Helpful Report

Posted 10 years ago

“Cheaper than most sites, wide product range, never any issues. Love the honest reviews available before buying & extra information most places don't include eg Hard drives "playstation compatible". Nothing worse than finding out you buy doesn't meet requirements after you've purchased it. I Buy all my computing products here.”

Helpful Report

Posted 10 years ago

“Be Careful it is not free mainland delivery”

Helpful Report

Posted 10 years ago

“I have spent nearly 2 hours trying to order 2 items. I have been to the checkout TWICE ... had my password rejected...gone to renew password...no email password change (password reset time expired). Rang your helpline (at my cost! !!) to find that they were of little help because all ordering is online only. Given up and Decided to buy items elsewhere! THEN.... only at 3.05pm I get the 1st email reset email;....(sent at 2.33pm)...and the 2nd email (sent at 2.44). Think yourselves lucky that I actually accessed the site AGAIN and placed the order. At nearly 82 I do not need this hassle. Make things 'Falling off a log easy' so that customers do not have such hassle. Frank Daykin”