Ebuyer.com Reviews

Name: Ebuyer.com
Rating: 4.74

4.7 Rating 53,525 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

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Metrics

4.7

Based on 53,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Products at a great price, and with free delivery, you cant go wrong :)”

Helpful Report

Posted 10 years ago

Hi Josh, Thank you for taking the time to leave a review for Ebuyer. I can see from your comments you appear to have been happy with the service you have received from Ebuyer, however you have only given us a one star review. Please can you let me know if there were any issues and I will look into this for you? Thank you. Kind Regards, Lucy

Posted 10 years ago

“Had to enter card number several times before accepted”

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Posted 10 years ago

“Easy to use website”

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Posted 10 years ago

Hi Ash, Thank you for taking the time to leave a review for Ebuyer.com. Can you please advise if there were any issues that has led to you leaving us a negative review? I would like to look into this for you. Thank you. Kind Regards Lucy

Posted 10 years ago

“I'm buying the laptop purely on price. I'm not impressed with the customer service I've received but as I'm buying for someone else and can't find the same spec elsewhere I'm having to use ebuyer. It's very poor to cancel someone's order on a Sunday and give them no means of contacting your company. Yes you wanted to check my ID and wanted a copy of my passport email to you. I feel you should have highlighted this at time of purchase and given me 1-2 days to comply, then consider cancelling my order. Then what you should have then done is re created my order for me instead of just telling me I can order again now if I want. I'm so glad I've order this for my father in law as he would never had understood the process or be able to provide the documents you require as he has no scanner or camera on his mobile. His laptop will now be delayed and there's no offer to honor the original delivery date! Not impressed to be honest in such a competitive market you should be doing better than this.”

Helpful Report

Posted 10 years ago

Hi Ross, Within our business sector online credit card fraud and identity theft are threats that we as a business and you as a customer face on a daily basis, and results in both ourselves and our customer losing precious time and money. We ask for identification in order to confirm that the customer placing the order is in fact the person they claim to be, and is not simply someone who has stolen an innocent persons identity and/or credit card. We check your ID against the latest identity verification services and you can rest assured that none of your personal identification details will be stored or shared by Ebuyer in any way. Your ID will be destroyed as soon as we have verified your identity. I can confirm I have updated your delivery date to next working day, which due to the New Year will now be 2nd January 2014. I hope you can accept my sincerest apologies for having to request this information but we do this to protect all of our customers from the growing threat of identity and credit card theft. Kind Regards Lucy

Posted 10 years ago

“Have used ebuyer now many times as my online computer seller always had good delivery and assistance when required thanks guys”

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Posted 10 years ago

Hi Doug, thank you for taking the time to leave a review for Ebuyer. You have left a good review for us, but have only given us 1 star. Please let me know if there were any problems that I can help you with? Kind Regards, Lucy

Posted 10 years ago

“I do not like to register my details to make a one off purchase. I do not have to do this when I buy in a shop! I will now cancel my registration.”

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Posted 10 years ago

Hi Brendan, I am sorry to hear you do not wish to register your details for a purchase. Unfortunately for security purposes we are unable to process an order without an account being created I'm afraid. I hope you can accept my apologies for any inconvenience caused. Kind Regards, Lucy

Posted 10 years ago

“good”

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Posted 10 years ago

Hi Saeed, on your review you have left 1 star but your comments are good. Please let me know if there was any problems that I can help you with. Kind Regards Lucy

Posted 10 years ago

“I'm trying to make an order since last Sunday-they've cancelled it twice, asked me to email scanned copy of my passport and utility bill, paypal service on this web shop doesn't work like you expect and I am sure that my kids will not have the computer for this Christmas .........:( I've spent over £500 and how they treat me”

Helpful Report

Posted 11 years ago

Hi Mariusz, I am sorry to hear that you have been subject to this security check. Customer security is paramount to Ebuyer and online fraud is unfortunately very common. To protect our customers and our business against this, we have to ensure that the person placing the order is who they say that they are: therefore all orders are subject to security checks before they are accepted by Ebuyer. If you wish for me to help you along with this, please contact me back and I will be happy to assist. Kind Regards Lucy

Posted 10 years ago

“I was very disappointed with the billing process. I changed payment cards but then my new card address was different from my account billing address (which I had never updated so maybe paper bills were still going there) BUT YOU DON'T SEE YOUR BILLING ADDRESS UNLESS YOU REVIEW YOUR ORDER. You can't change your billing address except in the middle of paying for an order, and ebuyer doesn't tell you the billing address at the time of the order. You only find out when your order is on hold, so Christmas is a bad time to discover all this. Aargh!”

Helpful Report

Posted 11 years ago

Hi Michael, You can update your billing address while placing an order, it asked you what the billing address is to the card you are using. If you are having trouble with this please email me at lucy@ebuyer.com and I will update your billing address for you. Kind Regards Lucy

Posted 10 years ago

“This company uses Yodel, possibly the worst delivery company in the UK. The first delivery was left on the back doorstep, even though we were in at the time and a signature was required. Yesterday's delivery was left on the front doorstep, even though we were out. Thankfully it was not stolen. Yesterday, as those in Devon were aware, was a day of torrential rain and high winds. The package was soaked through, and again no signature was taken, even though one was required. By more luck than judgement, the contents inside were only damp and inside their boxes, turned out to be dry. Ebuyer, please dump Yodel, before I am forced to dump you.”

Helpful Report

Posted 11 years ago

Hi Michael, I am very sorry to hear this, we have a contact with Yodel to which this has to be delivered to the addressee, they are unable to leave without a signature as per our contract. I have passed this over to Yodel with your order number as a complaint to ensure this is taken up with the driver and ensure this does not happen again. I am very sorry for any annoyance that this matter has caused you. Kind Regards Lucy

Posted 10 years ago

“tak”

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Posted 11 years ago

“Delivery charge far to expensive cheaper to shop at Amazon”

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Posted 11 years ago

Hi Keir, I am sorry you feel our delivery charge is expensive, we do have a saver delivery service which is free if the order is over £50. If the order is under £50 this is between £1 - £3. Kind Regards Lucy

Posted 10 years ago

“Order laptop and it kept saying declined card. Phone bank and they had tried 5 times. Banks fraud section said they have not declined card for any reason. Phoned ebuyer and changed card and that declined 7 times. Bank said they hadn't declined. Spoke to management and they just kept saying it wasn't them. Deffinately is ebuyer they do give a service they promise.... Don't use them poor service.”

Helpful Report

Posted 11 years ago

Hi Suzanne, I am sorry to hear that your payment keeps getting declined. I can assure you that Ebuyer do not decline payments, it is not in our interest to decline any payments. Please can you contact me at lucy@ebuyer.com so I can pass this over to our accounts team to see why your order has been declined. Kind Regards Lucy

Posted 10 years ago

“I have had the most miserable experience, ordering desktop computer equipment from Ebuyer. I began the process nine days ago. My first order came back saying my card had been declined. I ordered again. I was then told I'd been selected for random checking of personal details. I submitted the required information. I was then told the required information hadn't been received. I submitted it again. I was eventually told the information was satisfactory and I could submit my order again. I had to re-do the entire order. I submitted it. I was then told my card had been declined. I have now re-submitted it. God knows whether I'm going to end up going round the entire circle all over again. The experience has been frankly awful. I have wasted a week and a half in the process. I have spent hours doing it. And I'm no nearer getting the equipment I've ordered. You MUST do something about your customer service. Chris Smith”

Helpful Report

Posted 11 years ago

Hi Chris, After reading your review I would firstly like to apologise for the annoyance and frustration that has been caused trying to place your order. With regards to the payment been declined this is not something that Ebuyer can advise on, it is not in Ebuyers interest to decline any payments, payment is declined by the bank. If this is declining I would advise to contact the bank directly. I can advise that customer security is paramount to Ebuyer and online fraud is unfortunately very common. To protect our customers and our business against this, we have to ensure that the person placing the order is who they say that they are: therefore all orders are subject to security checks before they are accepted by Ebuyer. If you wish to forward me over your information to lucy@ebuyer.com please do so and I will be able to get this looked at ASAP. Again, I do apologise for any annoyance that has been caused by this process. Kind Regards Lucy

Posted 10 years ago

“I know its picky but Crucial UK get my items to me next day even when i buy saver delivery. Ebuyer NEVER get items to me next day when buying saver. After adding £20 delivery for larger items. Its cheaper from AMAZON.”

Helpful Report

Posted 11 years ago

Hi John, I am sorry you are unhappy with the delivery prices on our site, we do offer next day delivery and pre noon next day delivery, however, there is a charge of £9.99. We do offer a saver delivery option which is between 1 - 5 working days. This option is free if your order is over £50. Kind Regards Lucy

Posted 10 years ago

“wrong on many levels...nuff said”

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Posted 11 years ago

“No way to not give your details on checkout...major fail.”

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Posted 11 years ago

“Nice n quick n easy”

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Posted 11 years ago

Hi Rory, Thank you for leaving Ebuyer a review. I have noticed the comment you have left suggests you have been happy with the serviced you have received, however you have only given us 1 star. Please can you let me know if there is anything I can help with ? If you have been satisfied with the service you have received would you consider updating the star rating? Thank you Kind Regards, Lucy

Posted 11 years ago

“After nearly a decade of service with them, they failed to honor a return because I missed a deadline while on an extended holiday. So much for loyalty. It was cheap too.”

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Posted 11 years ago

Hi Christopher, Please can you advise me which item you wish to return and when this was ordered so I can look into this for you. I can assure you that we do value your custom and will try resolve this matter for you. Kind Regards Lucy

Posted 11 years ago

“usually very reliable.”

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Posted 11 years ago

In your review you have provided Ebuyer with one star, please let me know if there are any issues you have had with this order that I can help you with. I look forward to hearing back from you. Kind Regards Lucy

Posted 11 years ago

Ebuyer.com is rated 4.7 based on 53,525 reviews