Eckman Reviews

Name: Eckman
Rating: 1.54

1.5 Rating 586 Reviews

12 %

of reviewers recommend Eckman

Company Reviews

Questions

Metrics

1.5

Based on 586 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

0203 455 0497

Email:

sales@eckman.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered it, it arrived!”

Helpful Report

Posted 10 years ago

“Was disappointed that I could not access technical support with query related to my previous battery operated Eckman hedge trimmer tool. In answer to my telephoned enquiry regarding this I was informed that the franchise had changed and that the current distributor did not include a technical support facility and that my query would be passed to the parent Eckman company. I did not receive any contact from that company !. The supply of my replacement purchased powered version incurred a delay due to stocks having been exhausted and replacement stock incurred an approximate three week time penalty. Product worked on arrival.”

Helpful Report

Posted 10 years ago

“Just what I wanted, good customer service and product at a acceptable price. Plus I was told that the product was out of stock but was expected in a few days and this proved to be so. Would use company again.”

Helpful Report

Posted 10 years ago

“I found Eckman easy to deal with - the product I ordered ( a telescopic Hedge Trimmer ) exactly as advertised and I would use this company again .”

Helpful Report

Posted 10 years ago

“The telescopic hedge trimmers took a long time coming, though through no fault of Eckman. They were very courteous on the phone and helpful. The hedge trimmers are top heavy and when extended are hard to use unless you have huge bi-ceps, very disappointed with them.”

Helpful Report

Posted 10 years ago

“I found that the product was excellent and the pricing fair and reasonable. However, I do have reservations about the sales process and particularly the sales staff I encountered when I eventually was able to actually speak to an individual. During my sales order I found the male person I spoke with was curt , unfriendly and obviously couldn't wait to get on with his next sale. I was told that I would receive the item " within the next 10 days" only to receive an e-mail the following day advising me that the item I had ordered was "out of stock". I subsequently sent 2 e-mails complaining about this incident and received no response whatsoever. However the items I had ordered were delivered to my home address some 7 days later and I am pleased with them. My bank account was subsequently debited with the correct cost.”

Helpful Report

Posted 10 years ago

“Company kept in touch whilst a backlog of orders were dealt with, which was appreciated. The item an extending electric hedge trimmer arrived as promised within the time scale promised. So I was very pleased.”

Helpful Report

Posted 10 years ago

Eckman is rated 1.5 based on 586 reviews